Firmware update for officejet x64 could not find printer

The firmware update for officejet x64 could not find printer.  Printer is on wireless network.

Hi,
The firmware update utility does not support wireless connection, it only allow updating the firmware via USB as written on its installation instructions:
The HP OfficeJet 4620 series printer Firmware flashing (upgrade) requires a wired network or a USB connection.
DO NOT upgrade the printer firmware in a wirelessly connected printer.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104396-5&cc=us&dlc=en&lc=en&os=4063&productOid=5101234&sw_lang=
 Try updating the firmware wirelessly as following:
On your computer open the HP Officejet 4620 software and click the Printer Home Page (EWS) option.
From the displayed EWS page open teh Web Services tab, then click on Product Update and follow the steps on screen (enable Web Services if it disabled)
Follow the steps on screen to update the printer.
If the process fails, temporary connect a USB to the printer and then launch teh firmware update utility once again.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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