Firmware update: "The device is not connected to the USB por

Hi, I have a MuVo TX SE GB and I tried to load the new .22.03e firmware on it with a Windows XP SP2 PC. But when I connected the device, and started the firmware updater, it searched for a minute or so, and then the reset question appeared. I clicked OK and then I heard the USB sounds and the new hardware wizard appeared. I followed the wizard, but when it was installing the drivers, a message: "The device is not connected to the USB port" appeared, and the firmware updater closed. The hardware installed fine. But when I try to load the firmware again, the reset question doesn't appear, but I hear the USB sounds, and i get the same message again. I also tried connecting the player in recovery mode but that doesn't help. The player won't turn on. When I connect it, the player is listed in My computer, but I can't open it. What should I do, and how can I load new firmware properly?

PCkid23 wrote:
Hi, I have a MuVo TX SE GB and I tried to load the new .22.03e firmware on it with a Windows XP SP2 PC. But when I connected the device, and started the firmware updater, it searched for a minute or so, and then the reset question appeared. I clicked OK and then I heard the USB sounds and the new hardware wizard appeared. I followed the wizard, but when it was installing the drivers, a message: "The device is not connected to the USB port" appeared, and the firmware updater closed. The hardware installed fine. But when I try to load the firmware again, the reset question doesn't appear, but I hear the USB sounds, and i get the same message again. I also tried connecting the player in recovery mode but that doesn't help. The player won't turn on. When I connect it, the player is listed in My computer, but I can't open it. What should I do, and how can I load new firmware properly?
I am having the same type of problem trying to upgrade some firmware on my microphoto. I would love to get input from some of the guru's out there , Have you tried emailing customer support and asking them? I am waiting for their repy but just bouncing ideas off the forum in the meantime.

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Hi @Jim9 ,
Welcome to the HP Forums!
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Firmware update: "The device is not connected to the USB por

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