Firmware upgrade crash

I've recently acquired my first BB, a Curve 9320 and when I linked it to the Desktop Software was enticed into carrying out a firmware upgrade from v7.1 bundle 1319 to v7.1 bundle 2039
After automatically running another backup, the upgrade crashed and bricked the device, which has had to be replaced under warranty. The replacement has the original firmware version on it!
Should I be tempted to try the upgrade again, or play it safe and keep what I've got?

Hey Sawbones,
Welcome to the BlackBerry® Support Community Forums.
I would suggest doing the update from a PC using the BlackBerry® Desktop Software, let me know if you need any assistance.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

Firmware Upgrade Crash - Help !!!

Hy all,
I have a BEFW11S4 Wireless Router and, i have tried to upgrade the firmware but on process i got the litle crash on system. Now i can't conect on device, the router don't set IP on PC, setting manualy ip on pc don't work(i try set ip 192.168.1.5), when ping 192.168.1.1 get request time out, reset button dont'work(i try push the button for 2 minutes).
How i can revive my router, plz help.
Message Edited by phr-X on 03-01-2008 08:45 PM

I hope you did not try to update your firmware wirelessly. This is a definite no-no. When you do a firmware upgrade, you must use a computer that is wired to the router.
Your router may already be dead. But there is always some hope.
You need to try again to reset the router to factory defaults.
To reset your router to factory defaults, use the following procedure:
1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.
If you get this far without problems, try the setup disk (or setup the router manually, if you prefer), and see if you can get your router setup and working.
If you cannot get "Reply from ..." in step 9 above, your router is dead.
If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1.
If you need additional help, please state your ISP, the make and model of your modem, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.
Please let me know how things turn out for you.

WRT110 Firmware Upgrade Crashed IE8, Router Does Not Work

Last night, at 2:30am EST I felt the need to upgrade the firmware on my router. I downloaded the latest firmware for the WRT110 v1.0 and attempted to upgrade the firmware. Close to the end of the firmware upgrade process IE8 crashed and left my router in a state of limbo.
I called Linksys support only for them to tell me that I have 3 options (all which included paying money to them) :
Pay $40 to add 6 months of extended warranty to the router and support for it
Pay $30 for a one time support call
Buy a new router through them with waived shipping.
This wasn't exactly what I wanted to hear at 3 am, so naturally I was quite irritated. Of course, the supervisor asking me if I was sure I downloaded the correct firmware and telling me to go on the internet when it's obviously not working really did not help either.
I tried the two reset options suggested by the forums here and the supervisor on the phone, pressing down the reset button for 30 seconds and pressing it down for a minute and unplugging for 30 seconds. Neither worked, so the supervisor essentially told me the router needed to be replaced.
Now, is there any actual way of getting the router back to a working state?

There is always a way. Check this topic and follow the procedures.

Firmware Upgrade Crashed! Now what?

While attempting to upgrade my WRT54G wireless router (ver 1) firmware, the process crashed near the end -- leaving me back at my Windows desktop and with no access to my router. I can't ping it, can't connect to the management console.... Nothing!
Is there anyway to resurrect it?

a Man How did you get a free one if ur version is old it should be out of warranty ????? and if you did that so I can call them about my problem I have to pay 30 something bucks for them to help me and im only 15 man so can I ?
(Mod note: Edited for guideline compliance.)
Message Edited by kent07 on 07-28-2009 01:25 AM

N96 crash during firmware upgrade & unrecoverable

Finally Nokia sent me a text to say that a firmware upgrade - from 10 to 11 was available. I've tried to install it after first backing up the phone. During upgrade where the upgrade software continually referred to connection problems (while the Nokia PC Suit showed the connection to be in place) with about 5 minutes of remaining installation time the installer gave up. It asked me to turn off the phone and reconnect which I did. The installer could not recover the installation. I now have a phone that will turn on but just has a blank screen and PC Suit won't recognise it so I can't restore from the backup.
Any ideas? Does my second N96 have to be sent back to Nokia?
This is all becoming rather silly...

B4 you update I found this improves the way it works
before you connect phone by USB
Plug in charger and leave in (make sure its turned on at the wall socket)
1st switch to line 1 if you have 2 lines
set profile on genral
turn off password on boot
turn OFF pincode request
turn OFF fixed dial
IF you have Lights ON installed uninstall it (you can put it back after)
if You have any other prog that RUNS all the time Like Lights ON unistall that too. (eg rotate me on N95)
TURN OFF PHONE
remove SD card
TURN ON PHONE to get a clean boot with nothing running in background
now make sure you connect in PC suite mode when you plug in USB
run P C suite click on Spanner TOOLS
go down to software update
NOW WAIT if it says there is a new version or it loads new drivers
there are 5 or 6 cable drivers that it MUST load before it starts it only does that once the 1st time
Now all will go well
most of the crashes are caused by either a prog running on the phone or the pin or password being set and the phone cant reboot or a flat battery
Message Edited by ivor_bigun on 11-Nov-2008 05:27 PM
Nokia user / modder since Nokia Orange and Mobira user too before that

Help..I updated my iphone4 to iOS to 7.1.1 from 6.1.3 at last stage of firmware upgrading throwing an error 16 and stuck in recovery mode.

HIAll
I waited so long not to update of my iphone4 to 7.x.x because of bugs and not much stable for iPhone4 and many reviews from friends saying phone is very slow and many bugs but after release of iOS 7.1.1 of many improvements for iphone4. I tried to update my iphone4 to 7.1.1 through iTunes at last stage of firmware upgrading its showing an error occurred error (16). I checked in internet error16 is purely hardware issue before my phone is very good condition in iOS6.1.3 no problem with my phone, But after upgrading to how it will be hardware issues. why Apple engineers are not testing properly their software’s before releasing great updates to customers now my phone is out of warranty and I can’t use it anymore just showing iTunes symbol and charger on the screen while on/off showing apple logo. From the past September there is no proper solution for error 16. Don’t know what these people are doing about that error why apple is crashing customer phones by releasing useless update to phones what is the point of buying such a expensive phones don't know what to do with this phone. Tried many possible ways
Tried: presing home+power button at 95% of firmware update
          Disconnected battery and restored
          used DrPhone to restart
          tried to restore old version 7.x.x
          no luck.
          used new original cables
          restored with Macbook
          tried to restore in 3 Different computers and so many times but no luck

Hi, to get your iPhone 4 back to normal, here're two ways for you.
1. Use Dr.Fone for iOS. The free trial version can fix iPhone screen of death. The free trial version can do that, you don't have to pay.
Just download and install this software on your computer and connect your iPhone 4 to computer with a USB cable. When it detects your iPhone 4 is abnormal, click Restart the device to get your iPhone 4 to be normal.
2. Use iTunes to fix it.
Step 1. Make sure that the latest iTunes is installed on your computer.
Step 2. Plug into a USB cable to connect your iPhone4 to computer.
Step 3. Press and hold the Home button and the Sleep/Wake button at the same time for about 10s.
Step 4. 10 seconds later, release the sleep/wake button. But continue to hold the home button until a message comes out, saying "iTunes has discovered an iPhone 4 in recovery mode, you must restore this iPhone before it can be used with iTunes".
Step 5. Click your iPhone 4 in the left sidebar to show the device control panel on the right. Then, click Summary.
Step 6. Go to Backups section and click Restore Backup.... In the drop-down list, choose a backup file and restore to your iPhone 4

N80 firmware upgrades (how?)

Hello,
There has been some discussion here about the N80 firmware. My N80 is orange and suffers from a few issues. Firstly the web browser is pretty much useless for me, out of memory errors on almost every page. Relatively frequent out of memory errors in Gallery whilst attempting to play a video taken with the camera. Snakes is not playable it crashes out as soon as you actually try to start the game.
I'm wondering how firmware upgrades are peformed with a network like orange? I presume Nokia service centres wouldn't do this because of the altered firmware for the network.
I'm in the UK if it makes a difference.
Thanks,
Richard

Yep, but it's a pain to do as you have to keep backing up on the PC every time you get a new contact.
Is that an N95 in your pocket or are you just pleased to see me?!?
Life's too important to take seriously.
Nokias I've owned 3210, 3310, 6100, 7650, 6600, 6680, 6630, N80, N95
I'm a 26 year old boy BTW

Nokia n80 firmware upgrade problems

Hi all i just tried to do a firmware upgrade using the nokia sites stuff and my pc crashed and now my fone wont turn on could some1 please tell me
1 if this is terminal
2 if i can sort this out myself
3 point me in the right direction for the info i need to sort out my 3 week fone
4 how much i should expect to pay if i HAVE to go to a shop to get it sorted
thanks in advance for any help given

Right first thing I would try is to connect your mobile to your pc and try running NSU again. If it connects to your N80 great you should be able to just start over.
(Tips: Run only the NSU on PC close all other programmes down. and ensure your N80 is charged fully or at least plug your charger into the N80 whilst doing the update.)
If your N80 Isn't recognised by the NSU then its dead and the only way go revive the poor little things is to:
1: Take is to a Nokia Service Centre. Carphone warehouse is usually your closest NSC, If your lucky they will have an 'on site' techinician and he will fix your N80 within an hour or same day, if not then you will have to leave it with them for a week or so.
2: Call your Service provider, tell them your N80 just went bye bye and they should swap it for you or at least give you a refurbished N80.
You won't be charged by the Nokia Service Centre for any work done as your within your warrenty and if you choose to go back to your service provider you should also be covered. This has happened to me and I sent my N80 back to O2 they had a refurbished model sent back to me within a couple of days with no charges.

DR4 - A and the firmware upgrade 2.30

Has anyone tried the firmware upgrade. Does it mess your drive up (like I've heard countless number of times about firmware upgardes)

Unusual, I've never experienced a crash with the drive! I noticed it vibrates the case, so I put foam inside to stop this.
Version 2.17 of the firmware had lots of problems with it. 2.20 seemed to solve these, and 2.30 (as you say) seems to solve even more.
I found it is mutch more compatable with Win 2000, than Win 98

Safe boot required for firmware upgrades??

The two recent firmware upgrades, EFI and SMC, both required me to do a safe boot for the firmware to install. Is this normal behaviour?? Trying to do the firmware install from a normal boot results in in an installation failure.
Possibly related, the "fixed" version of Parallels crashes the Mac during the install. If I try the same install during a safeboot, it will install. However, the system will panic during a normal boot until Parallels is uninstalled.
Thoughts?? Advice??? Thanks!
-Phil

Safe Mode boot…
http://docs.info.apple.com/article.html?artnum=107393
You get updates by running Software Update (System Preferences else it's the 2nd item in the Apple menu).

PETITION: This is what I would like to see in a new firmware upgrade for the MTP ZEN TO

FIXES:
-Ensures correct playback on the player of Zencast audio content that has been transferred using Zencast organiser. Remaining time is displayed correctly, and rewind / fast-forward functions can be used
- Allows users to transfer tracks between folders on the player when using a program such as Creative Mediasource [THIS IS NEEDED FOR ALL MTP PLAYERS]
- Allows charging via USB when the player is not being used by a program or is low on battery [THIS FEATURE SEEMS TO HAVE BEEN REMOVED BY MTP UPGRADE]
ENHANCEMENTS / ADDITIONAL FEAUTRES [I HAVE LISTED THESE BY MY PERSONAL ORDER OF PREFERENCE]:
) Allows the playback of Audible content types ,2,3,4 on the player, via a plug-in in Audible Manager
2) Adds bookmarking feature to the player
3) Adds SmartVolume EQ feature to the player
4) Adds DJ menu to the player
5) Allows user to partition a section of the player for data transfer
6) Allows user to synchronise tasks from Outlook to the player
7) Allows TXT files/ Ebooks to be stored/ viewed on the player
8) Adds BassBoost EQ feature to the player
PLEASE SIGN THIS PETITION TO URGE CREATIVE TO INTRODUCE AT LEAST SOME OF THESE FIXES / FEATURES IN A FIRMWARE UPGRADE FOR THE MTP ZEN TOUCH - also please feel free to add other suggestions that would improve the functionality of the Zen Touch
Message Edited by joshua32 on <SPAN class=date_text>05-30-2006 <SPAN class=time_text>:7 PM
Message Edited by joshua32 on 05-30-2006 :8 PM

all of these would be awesome, as would lyrics support, I REALLY want that

Firmware upgrade crippled cp1025nw

LaserJet CP1025nw color: was working flawlessly
received email from HP 4/3/2012, recommending firmware upgrade to v 20120130.
ran upgrade 4/3/2012 from iMac, OS10.6.8.
got error: 'update failed'
print queue says 'printing', cp1025nw doesn't respond.
printer lights: orange triangle enclosed exclamation mark plus green semicircle
This means: fatal error, per the user manual.
manual instructs to turn off, unplug, plug-in, turn on. I did this several times.
printer lights still indicate: fatal error.
HP utility says: device status: unknown, service ID: unknown, FW version: unknown, driver version 2.0.20110727
                  tried to print configuration page: got error 'cannot establish two-way communication with the device'
                  printer and computer are connected with USB cable, (this cable / port communicates without issue to Epson inkjet printer)
Tried printing from Dell laptop: Latitude E6410 with USB cable: Windows XP professional, 2002, service pack 3.
                  has routinely printed from this computer previously.
error message in printer queue: 'error - printing',
Dell said 'found new hardware' tried to install with HP cd-rom
                  error message said 'the hardware was not installed because the wizard cannot find the necessary software'
ran the HP print diagnostic utility HPPDU.exe file from the Dell with USB cable: 'Everything checks out okay with your printer'
print test page: no response from the cp1025nw
What should I try next?

Since my last post I’ve retried the same troubleshooting described before, this time just from the PC. The result is still the same. Lights on the cp1025nw indicate “fatal error”.
Does anyone know how to put this printer into ‘bootcode’ mode? I’ve read about this in some other posts about HP firmware updates trashing printers.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
and
http://www.fixyourownprinter.com/forums/laser/63535
Is there some combination of button presses that sends the printer into bootcode so it is ready to accept the firmware?
HP: How do you start up these printers when they are just manufactured to load the firmware?

HDMI output not working since firmware upgrade

I would appreciate troubleshooting tips for getting the HDMI output to work. I just tried it recently for the first time in a long while, approximately 4 weeks after doing the firmware update to 2.2. When I did it before, plugging in the HDMI cable would automatically start output to my HD TV. Now that is no longer the case. Changing the HDMI output from "Auto" to "720p" does not make a difference either.
Otherwise, everything works well and I've been satisfied with my Creative 7 to date. I have installed several apps so it could be that there is a conflict and nothing related to the firmware upgrade.
Any troubleshooting suggestions would be appreciated.

Well I've received my refurbished device for about a week now. The HDMI still doesn't work either with Zii Video or a 3rd party app MoboPlayer. ?I am tempted to reinstall the firmware upgrade again. Is it ok to try this or is it only a one time attempt?
Perhaps this should be a separate thread but are any of the "Phone 2 SD" apps compatible with the Ziio 7? Whenever I use the "Move to SD card" option, there is still no program moved to the external SD card. ?I have a Ziio 7 with 6 GB of memory as well as a 6GB micro SD card. ?My memory settings are:
- SD Card: total space - 5.43GB; Available space - 5.43GB
- Device media storage: Total space - 2.48GB; Available Space - 2.3 GB
- System storage: Total Space - .97 GB; Available space - .59GB
In Settings>Applications>Manage Applications, the "On SD Card" tab lists several programs lists several apps but none of them are actually on the external SD card.

Sky Router firmware upgraded - can no longer login with credentials

I usually have no problems accessing my sky router (white Sky Hub with ADSL) via the page 192.168.0.1 however I tried to login the other day and was greeted with an updated looking summary screen - all very nice I thought, let's go and explore! However when I put in the usual details - username: admin, password: sky I get prompted to input my details again which is very odd. Now I know that I am the only one who accesses the router in this way as my flatmate has never logged in and probably never will so I can only assume the firmware upgrade has caused the password/username to change. I logged in the other week and the password is saved in my browser so I am sure I am not making any mistake here. I have tried in chrome and IE just in case but I have the same issue in both. Has the new firmware brought a new default password? I cannot find any reference to this anywhere on this site so it seems unlikely. I would rather not reset my router to default settings as I have devices with static IP addresses and port forwarding setup that will take me some time to reconfigure. I don't think there is any feature to backup the config unless you are actually logged in to the router but would love to be worng about this. I am guessing I will have to bite the bullet and reset to factory defaults but would welcome any help or suggestions if possible?

After review the events of the morning.....
I normally keep my routers in the basement where my eth jacks all hub. High on a shelf, I got reasonable coverage on 2.4Ghz even on the second floor. I went to this router for the Dual mode, but found the 5Ghz didn't make it sufficiently well to the second floor. So it was moved to the first floor, on a counter. That morning the router started acting up a bit, not bringing an iphone online. It was looked at - and a couple of post cards that had been placed on top, removed. Air flow was not blocked around the sides in any way - just a few pieces of card stock on top to interfere with convection off the top.
1. There is no way to look at temperature - maybe the device doesn't even know its own temp.
2. There is no fan that I can discern. Clearly, creating a device that is designed to sit on a flat surface in a home environment ought to take into consideration "normal impediments to air flow". Temp controlled fans is simple, well proven tech.
3. This design is small, has TWO radios, sits horizonal (thus is going to have lousy convection) - seems to me an engineer ought to have given more thought to not only providing the user with easy to obtain data (temp), alternative methods (fan/vertical mounting) and/or self-protection (to hot, I'm shutting down rather than corrupt my database).
Having spent millions on Cisco gear in my career, I would have hoped that Cisco+Linksys would have a little more Cisco and a little less Linksys.
me

PC-Suite sync fails after Firmware upgrade of E65

After firmware upgrade of E65 PC-Suite stops syncing Calendar & Contacts from outlook. No error messages, just "0 entries has been updated".
- PC-Suite updated to 7.0.9.2
- Outlook 2003
- XP Prof.
Any ideas?
Solved!
Go to Solution.

The funny thing is - the notes are synced???? If I restore some old contacts they'll double up in outlook, so I think the problem is, that the sync app doesn't see the outlook contact & calendar folder.
Does somebody has an idea?

Firmware upgrade crash

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