Firmware upgrade failure with zen Vision M 30

Hi Guys, new to this and need some help as it has been a few days waiting on anything sensible to come from Creative support. History. Daughter got the new creative vision M 60gig and gave old (0 months) 30 gig to Dad Smiles all round. Dad (tech support manager) loads up system software and re formats the dri've. Finds new firmware upgrade so down loads and goes through the prosess of updating. Now up to this point, unit was working fine and was seen by win xp in the 'my computers list' but is new to my computer. Selected reload firmware which erased the old and told me to install the new. I ran the downloaded .exe file (latest) and it told me it could not find a device. Spent last night looking over the web for clues. Windows media play was listed but it turns out that it was only the beta that had an issue (in any event, it would not let me remove it as it wanted to do a roll back but could only find ver to roll back to). Sent out message to creative who cam back and told me to roll back wmp (great help) and to change the permissions for USB which I did. This then caused my computer to blue screen twice (had to re boot in safe and exit to recover). Ran registry mechanic and it fixed several things but still the unit is not seen by the upgrade program. When I boot the player up, it detects it has a firmware issue and puts me in the recovery mode screen. But nothing I do gets the upgrade to work. Any one got any ideas?

I have a similar problem. I tried to upgrade my firmware. So it erased the one that was on the player, and when i try to install the new one the computer says the device isn't plugged in, even though when i plug it in the pop up menu is displayed and it says DOcked on the player and the player is charging

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Issues updating firmware on Creative ZEN portable devices after installing Windows Media Player
If you have a Creative ZEN device, make sure the device has the latest firmware before you install the beta release of Windows Media Player . To download the latest firmware, go to Creative Worldwide.
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