Firmware Upgrade/ USB Connectiv

My old computer died
so now i have taken some of the components and added them to a new core PC!
Its all up and running just fine, with one exception!
I cant make my Zen Touch be discovered by the system.
I have an icon in the my Computer for the Nomad Explorer, but its disabled and if I plug or unplug in the USB cable the system 'bings' me - but no connection. so whats wrong?
I want to upgrade the firmware and load some of those new CD's i had for christmas :womansad:

Ok Got this to work finally!
Step 1: Make sure your phone is totally disconnected.
Step 2: Uninstall all nokia related software. This includes PC Suite, Nokia Cable Drivers and also the one that was stuffing me up and hides down the list, PC Connectivity.
Step 3: Restart the machine
Step 4: Install nokia PC Suite from the package cd included with your nokia 6110 navigator phone. Follow all prompts as you normally would. BUT DON'T Connect your phone!
Step 5: Go to nokia website and download the software updater application. Install this application. It will prompt you to install a cable connectivity driver (and perhaps C++ if not already installed). Just click ok. Go through the prompts as per normal. BUT DON'T Connect your phone!
Step 6: Open software updater. NOW Connect the phone. Don't do anything until all the New device stuff loads. It will finish with the PC Suite phone icon saying your phone is connected.
Step 7: Run the Phone Software updator wizard. It will make connect and disconnect noises through the process and will show your phone as disconnected on the pc. It will also make the usual new device deteced noises a few times. The screen will go blank. Eventually the screen will flash with ver 3.58 and nokia screen then flash a few more times with test. Just let it run its course and it will end with the new firm ware updated and phone back to the standby screen.
FINISH!
This is what worked for me. I'm not a tech nut that can diagnose problems easily just someone with some general computer back ground that got throught it! Thanks to the heads up in the previous posts about the drivers.
Cheers, Tre.

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    Message Edited by joshua32 on <SPAN class=date_text>05-30-2006 <SPAN class=time_text>:7 PM
    Message Edited by joshua32 on 05-30-2006 :8 PM

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  • Creative MuVo TX FM Firmware Upgrade 1.18.02 - The End For Many Players - Par

    This is part 2 of the story since you cannot post such a long message in one posting.
    >>Dear >>>>in my first mail I wrote already:>>>>After installing the recovery driver I run the >>firmware update again. It says that it found a >>device in recovery mode and more (pretty quick >>message) and after this it searches for this >>device - and does not find any device connected >>to an USB port.>>>> From this statement you can see that I installed the recovery drivers
    >>and put the player in recovery mode. Then the player is seen by your >>update software since it finds the player in recovery mode. But after >>this it cannot transfer the new firmware because suddenly it does not >>see the player anymore on an USB port...>>>>To be honest - if your support team would read the mails a bit more >>carefully we all could save a lot of time... And of course I did >exactly>>as described by you and in the update notes. And this all on two >>different computers with two different OS - XP and Win98 as I said in >my>>first mail already...>>>>Best Regards,>>>>Peter>>>>>>>>At 02:6 .0.05 +000, you wrote:>>>Dear xxxxxx>>>>>>Thank you for replying to us.>>>>>>In response to your email, kindly ensure that your player is used on >>the>>>minimum operating system requirement. When connecting your player >>>directly to the computer, was your player being recognized? I have >>>verified the firmware update.>>>>>>Kindly verify the below steps you have used to update the firmware for>>>>>your player: >>>. Download the MuVoTXFM_PCFW__8_02.exe file into your local hard >>>disk.>>>2. Connect your player to your computer.>>>3. Double-click the firmware upgrade file.>>>4. When prompted to set your player in Recovery mode, disconnect your
    >>>player from your computer. Press and hold the Play button while >>>connecting your player to your computer's USB port. Continue to hold >>the>>>Play button for about 0 seconds after connecting your player to your
    >>>computer. Release the Play button when the Find New Hardware dialog >box>>>>>>>appears on the computer screen. Did you encounter any issue?>>>5. Follow the instructions on the screen to install recovery drivers >>for>>>your player.>>>6. Double-click the firmware upgrade file and follow the instructions
    >>on>>>the screen.>>>>>>Are you still encountering the same issue?>>>>>>Do email back on the status concerning the issue so that I can assist
    >>>you further. Thank you. >>>>>>Best Regards>>>>>><name removed>>>>Technical Support>>>Creative Labs Asia>>>>>>To provide feedback on your "Creative Experience" please click on the
    >>>following link:>>>http://www.**bleep**.com/support/contact/welcome.asp?r=CLA&d=TS>>>>>>========== >>>DISCLAIMER >>>========== >>>This email and any attachments may contain private, confidential and >>>privileged materials for the sole use of Creative's intended recipient>>>>>and is not to be forwarded or copied to others. Any review, copying >or>>>>>>>distribution of this email or any attachments by others is strictly >>>prohibited. If you are not Creative's intended recipient, please >>inform>>>Creative immediately by responding to this email and thereafter >>>permanently delete the original and any copies of this email together
    >>>with any attachments. Thank you>>>>>>Original Message Follows:>>>------------------------>>>Thanks for your response. I am a bit confused since I answered many of>>>>>your questions in my last mail already. And I have been working with
    >>>computers for more than 30 years and did many upgrades with THIS >player>>>>>>>already. Since other users have exactly the same problem - if you >check>>>>>>>the forum - it must be a problem with the player or your upgrade >>>software. Should I send the player to your company for repair? But in
    >>>any case - you should warn the customers using this upgrade or take it>>>>>from your webpage. If you read my old mail - I tried the whole upgrade>>>>>on 2 different OS and 2 different Computers with your latest drivers.>>>>>>Best Regards,>>>>>>Peter>>>>>>>>>At 07:38 0.0.05 +000, you wrote:>>>>Dear xxxxxx>>>>>>>>Thank you for reaching us at Creative Technical Support; we >appreciate>>>>>>>>the opportunity to assist you.>>>>>>>>Based on the information you provided, may I know if are you using >the>>>>>>>>player on Windows XP>>>> or Windows 98? I would like to inform you that the player only >>support>>>>>>>>>>the below operating system:>>>>>>>>Microsoft? Windows? 98SE/2000/Me/XP>>>>>>>>You might like to consider the below factors when connecting your >>>player>>>>to the computer's USB port:>>>>>>>>. Make sure you have the latest drivers, especially USB, installed >>for>>>>your motherboard. If you're not sure, check with your motherboard >>>>manufacturer.>>>>>>>>2. Make sure your motherboard has USB v. ports, supplying at least
    >>>>500mA to the USB ports. If you're not sure, check with your >>motherboard>>>>>>>>>>manufacturer.>>>>>>>>3. Try unplugging all other USB devices from the system.>>>>>>>>4. If you're using a hub, try connecting the product directly to the
    >>>>onboard USB and vice versa.>>>>>>>>5. You might wish to verify the functionality of your product on >>>another>>>>computer.>>>>>>>>Do let me know the result.>>>>>>>>In case if you need any clarification, please do not hesitate to >>>contact>>>>us. Thank you.>>>>>>>>Best Regards>>>>>>>><name removed>>>>>Technical Support>>>>Creative Labs Asia>>>>>>>>To provide feedback on your "Creative Experience" please click on the>>>>>>following link:>>>>http://www.**bleep**.com/support/contact/welcome.asp?r=CLA&d=TS>>>>>>>>========== >>>>DISCLAIMER >>>>========== >>>>This email and any attachments may contain private, confidential and
    >>>>privileged materials for the sole use of Creative's intended >recipient>>>>>>>>and is not to be forwarded or copied to others. Any review, copying
    >>or>>>>>>>>>>distribution of this email or any attachments by others is strictly >>>>prohibited. If you are not Creative's intended recipient, please >>>inform>>>>Creative immediately by responding to this email and thereafter >>>>permanently delete the original and any copies of this email together>>>>>>with any attachments. Thank you>>>>>>>>Original Message Follows:>>>>------------------------>>>>=======================>>>>>>>>Subject: CLA (CTL) - Technical Support Request - (MuVo TX FM)>>>>Name: xxxxxx>>>>E-mail Address: [email][email protected]][email protected][/url]>>>>Country: Thailand>>>>Self Description: Advanced PC User>>>>------------------>>>>Support Inquiry: ID(3) My Creative hardware stopped functioning >>>>correctly >>>>Product: MuVo TX FM>>>>Serial Number: C6PF32477002804Z>>>>Date Of Purchase: /2/2005>>>>>>>>------------------>>>>Operating System: Windows XP>>>>Creative Model Number: MUVO TXFM 52 MB>>>>Computer Brand/Model: >>>>Processor/CPU: >>>>Memory: >>>>BIOS Type/Revision: >>>>System Board/Chipset: >>>>------------------>>>>>>>>Detailed Problem Description:>>>>I tried to update to the latest firmware >>>>MuVoTXFM_PCFW__8_02 since I stay in Thailand >>>>and need the Thai letters. I installed the >>>>recovery driver since the upgrade software >>>>required this and did exactly what is described. >>>>After installing the recovery driver I run the >>>>firmware update again. It says that it found a >>>>device in recovery mode and more (pretty quick >>>>message) and after this it searches for this >>>>device - and does not find any device connected >>>>to an USB port.>>>>>>>>I have tried this many times and even with the OS->>>>Win98. The upgrade software detects the device in >>>>recovery mode but after this nothing more >>>>happens - it does not find it on an USB-Port >>>>anymore. >>>>>>>>=======================
    Moderator note: Please remove the name of the advisor when posting up e-mails.
    Message Edited by Catherina-CL on 0-3-2005 2:4 PM

    This is part of the message since you cannot post such a long message in posting.
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    To: Creative Labs Asia Customer Support <[email][email protected]][email protected][/url]>Subject: Re: CLA (CTL) - Technical Support Request - (MuVo TX FM) (KMM7755874I6636L0KM)Dear,I know the solution long time already. I just wanted to test the support at Creative. The problem is real and forces owners of your players to buy a new one since their playes get useless after the upgrade. Not only that Creative puts a faulty upgrade on their homepage - their support is good for nothing. But this was a test of the Creative support. I hardly can believe that Creative is not in the position to solve a very simple problem caused by Creative - what has severe consequences for their customers. But this mail story confirms exactly this. So my advice to any customers - stay away from this company and their products - what is the final result of my test. If you want to know the solution for the problem please contact me again - I am glad to help such a poor company :-)))) For free? I am not so sure...since my player was not for free too...Best Regards,PeterPS: The product is still within the "police period" of my dealer. And I did not just buy the product. If you ever read what your system tells you (what I had to enter) - it was long time ago.
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    >distribution of this email or any attachments by others is strictly >prohibited. If you are not Creative's intended recipient, please inform>Creative immediately by responding to this email and thereafter >permanently delete the original and any copies of this email together >with any attachments. Thank you>>Original Message Follows:>------------------------>Dear ,>>I was talking about Win98SE. I guess there is are not many people using
    >Win98 anymore.>>The problem is that the player is in recovery mode already. When I plug
    >it into the USB port it does not show up as a dri've anymore. But the OS>confirms that I have put in a device into the USB port when I plug it in>pressing the play button. Also when I run the upgrade software it says >that it has found a device in recovery mode but then it does not find it>anymore. But again - neither WinXP nor Win98SE allow me to format the >dri've since it does not show up as dri've at all.>>Sorry for all this. But realize that I and many others have a piece of >scrap as long as we cannot find a solution for this problem. In the >forum people write that they even bought a new player already since this>firmware upgrade made an end to their TX FM.>>Best Regards,>>Peter>>At 03:0 2.0.05 +000, you wrote:>>Dear Peter>>>>Based on the information you provided that you have verified the player>>>>on another computer with Windows 98. I would like to inform you that >the>>player and the updated firmware only support the below operating >system:>>>>Microsoft? Windows? 98SE/2000/Me/XP>>>>I understand that you are also using the player on a Windows XP >>computer. However, you might like to verify your player on another >>computer that meets the above mentioned minimum operating system. Do >let>>me know the result. >>>>If issue persists but when connecting your player directly to the >>computer the player is being recognized, format the player using the >FAT>>file system, and download and install the latest >>driver/firmware/application update available through the below link: >>>>(Note: All contents in the player will be removed when you format your
    >>player, please backup the files) >>>>http://www.asia.creative.com/support/downloads/ >>>>. Insert your MuVo TX FM player into the USB port on your PC/Laptop, >>try a different USB port or hub if it is not detected. >>2. Open Windows Explorer. The player will be recognized as a Removable
    >>Disk. >>3. Right-click on the player and choose Format. >>4. In the File system drop down menu, select FAT, and then click the >>Start button. Do not select FAT 32, though it is selected as default by>>>>Windows XP. >>>>After the formatting is complete, make sure that you stop your player >>before disconnecting it from your computer. (Please take note that stop>>>>your player before disconnecting it from your computer is a must. >>Otherwise it will cause damage to your player's memory >storage/Harddisk)>>>>>>To stop your player in Windows XP, Windows 2000 or Windows ME Click on
    >>the Safely Remove Hardware icon on the Taskbar, click Safely remove USB>>>>mass Storage device, and disconnect your play when you are prompted to
    >>do so. >>>>Make sure that the icon below appears on the LCD screen again for at >>least fi've seconds before disconnecting your player.>>>>Do let me know the result. >>>>In case if you need any clarification, please do not hesitate to >contact>>us. Thank you.>>>>Best Regards>>>><name removed>>>Technical Support>>Creative Labs Asia>>>>To provide feedback on your "Creative Experience" please click on the >>following link:>>http://www.**bleep**.com/support/contact/welcome.asp?r=CLA&d=TS>>>>========== >>DISCLAIMER >>========== >>This email and any attachments may contain private, confidential and >>privileged materials for the sole use of Creative's intended recipient
    >>and is not to be forwarded or copied to others. Any review, copying or>>>>distribution of this email or any attachments by others is strictly >>prohibited. If you are not Creative's intended recipient, please >inform>>Creative immediately by responding to this email and thereafter >>permanently delete the original and any copies of this email together >>with any attachments. Thank you>>>>Original Message Follows:>>------------------------
    Moderator note: Please remove the name of the advisor when posting up e-mails.
    Message Edited by Catherina-CL on 0-3-2005 2:43 PM

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    Hi,
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  • Creative Zen Microphoto - "Firmware upgrade failed&qu

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