First Blackberry, Email Setup Problems

Hi
I took delivery of a BlackBerry 8310 last Thursday and have gone through all the set up processes but am unable to send or receive email. I havent recieved an enterprise server password so I assume that is the problem. I have also tried sending service book to the phone, but nothing happens.
I've ran the desktop redirector a few times, it shows status as "running" with items "pending to device" but again nothing happens
I have recieved the email message below to my laptop along with 3 similar ones
""This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
BEGINETP 10
AyMAAAAAAAAAAw!!
ENDETP -918399777""
Any help would be greatfully recieved as I've spent 3 days tring to sort it and now I'm getting suicidal !!  Grrrr

if you are trying to set up work email through BlackBerry Enterprise server, please contact your IT, no point wasting your time and getting frusrtrated.
If you wanna set up your personal or work email using BlackBerry Internet Sevice, please check out following two links:
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03087&sliceId=SAL_Public&command=show&forwa...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02189&sliceId=SAL_Public&command=show&forwa...
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

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