First day of new billing cycle and one more Gig of data SUPPOSEDLY used

This is outright stealing Verizon has done NOTHING to address this problem. Nothing. I have been dealing with what passes for customer service for more than two weeks now and NOTHING has been done to fix the problem. I will not pay for this and the NY AG office says I can be released from my contract at no charge if Verizon does not fix the problem.

Doubtful Mr. Schneiderman or any of their staff would say that.
The NYS Attorney General does not handle individual cases against companies. They handle wide spread abuses.
Someday if enough people complain to http://www.oag.NY.gov
His office may look into it. Your isolated case will just be added to the others. The Attorney General and his staff clearly state they do not give legal advice.
You may want to try the NYS Consumer Protection Board who oversee phone service scams.
The New York State Public Service Commission also has regulatory oversight on cellular and home telephone services.
Good Luck

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Data not reset after 3 days on new billing cycle!!!

My data has STILL not been reset and I'm three days into this billing cycle. This is very frustrating because, with four people in my family sharing data, I need to be able to track data. When I called customer service, they said not to worry because they could see (on their end), that it had been reset and that we've only used a fraction of a Gigabyte on this new billing cycle. I guess it just really bothers me that when I look it up (text DATA, app, website), they all say that we are almost to our 6G limit. I need to be able to keep track of data without calling customer service and being put on hold for several minutes. Is this a common problem and is there a way to resolve it?

I am equally frustrated, last month was my "first month" with the jet pack, got text message alert use 75% of data package had not even use 30%, after being on hold for several minutes I was told oh don't worry accident, system having problems, now 3 days into new month appears we have used more than 1/2 our allowance & haven't even been on our phones or gotten any alerts re:usage. I was totally mislead on speed of the jet pack & have gone to store & called customer service. I have been a Verizon customer for 13+ years but customer appreciation isn't important to Verizon.

How long does it take for phone to work on the day of new billing cycle

i was wondering because it just became the 12th where im at in california and i went over last month on my billing cycle how long does it take for the phone to work at the start of the new day?

You would most likely need to talk to your carrier to get the answer to that. The carriers that I have used would charge for overages rather than dropping service for the remainder of the billing period but if your plan is different than that you would either need to talk to the carrier or provide more information on the carrier an the plan so someone here who has the same plan may help.

JetPack went haywire for the first week of my billing cycle and

as a result used 8 gigs and now won't credit me the $105 in Overage. Verizon is about to loose another customer!

Doubtful Mr. Schneiderman or any of their staff would say that.
The NYS Attorney General does not handle individual cases against companies. They handle wide spread abuses.
Someday if enough people complain to http://www.oag.NY.gov
His office may look into it. Your isolated case will just be added to the others. The Attorney General and his staff clearly state they do not give legal advice.
You may want to try the NYS Consumer Protection Board who oversee phone service scams.
The New York State Public Service Commission also has regulatory oversight on cellular and home telephone services.
Good Luck

Exceeding data allowance 2 days into the billing cycle

I'm 2 days into my new billing cycle and one of my iphones on AT&T and another on Verizon have both triggered a warning from the carrier that I am close to exceeding my data allowance on my 2GB data plans.
I've never exceed with these phones before and I'm unaware of anything new that I am doing with them.
Both are Iphone 4S's.
/Chris

Could be a lot of things. For example, if you use iTunes Match you might want to check Settings>Music>Use Cellular Data and set to Off to restrict it to wi-fi. There might also be an email stuck in your Outbox that Mail is constantly trying to send. You might also check to see if there is a subscribed podcast that is stuck trying to download. If you are trying to activate iMessage (or FaceTime), perhaps your phone(s) are contstantly trying to send a silent sms to the iMessage activation server.
Guess I would try force-closing all of your apps and resetting your phone: double-tap the home button, tap and hold any app in the list at the bottom until it wiggles, tap next to all of the apps to close them. Then reset your phone: hold the on/off and home buttons at the same time until you see the Apple logo (ignore the off slider that appears first), then release. Also check the items above (stuck email trying to send, stuck podcast trying to download, etc.). If it persists, you'll probably have to try closing all but a few apps, then checking your data usage after a period of time, until you can isolate the offending data hog.

Today (6/1) the "My Usage" shows .7GB used (about 1/4 of my 3GB shaded in the bar-graph), and the solid-green in the bar graph representing only 1 day in the billing cycle.

Today (6/1) the "My Usage" shows .7GB used (about 1/4 of my 3GB shaded in the bar-graph), and the solid-green in the bar graph representing only 1 day in the billing cycle. I'm trying to make sense of it. My may statement shows 1.7GB - I think that's the period just ended.... and I can't imagine I've used 1/4 of my data already today before noon? I'm guessing the 'My Usage" screens are not quite coordinated with the billing cycle - anyone else have ideas?

... guess the reply via email method doesn't quite work - I'll re-post here via website
jejm1975
Thanks for your message, but I don't believe it applies to the situation I described.
What is described in my post is information from the Verizon website - My Verizon / View Usage.
It is not from my phone (which is not a Galaxy,btw)

FIX: Change your Billing Cycle and Due Date!

There are many people angry about the change in billing due dates that have been set by AT&T recently. There is a way to get your due date back to where you want it but does require a little work on your part. NOTE: I am not an AT&T Employee, this is just advice from someone doing a little research! How the change works:First you will need to contact AT&T customer support (as this is just a customer to customer support forum so nobody here can make changes to your account). Let them know you want to change your billing cycle and due date. First month - you must complete your current billing cycleSecond month - you will have a prorated "short" cycle anywhere from 0-29 daysThird month - you will start with the billing cycle on the new date you select. There are a couple of other requirements below just so you are completely informed when talking to AT&T support.
Billing Cycle Change Requirements:
Changing your billing cycle is NOT an option in all service areas so contact support at 800-331-0500 to find out if this option is available in your service area.
Your billing cycle cannot be changed during the five days before or after the close of your current cycle. Your billing cycle cannot be changed if your account is in a delinquent status, or if the account will fall delinquent before the requested change date. If you have a payment arrangement set up, the payment arrangement must be made before the billing cycle is changed. If you have Autopay, you may see two Autopay drafts in one month due to the billing cycle change. Please keep in mind that when a billing cycle is changed you will see prorated charges to get all of the billing back on track with the new dates. Understanding that this does create an inconvenience for many people for the first 2 months you will be where you need to be after and back on track. If anyone has anything to add please do so and I will update my post.

Hi there
This is a great guide that will be very helpful to any of our customers who wish to change their bill cycle dates! I’d just like to thank you for posting this and add some further expectations.
The balance on the prorated second invoice shows as Past Due on the customer's third invoice, even if it is not. The cycle change process does not impact their account status and corrects itself on subsequent bills. With regards to prorated charges, the customer is provided a video bill with their next statement to help explain the charges.
Thanks!
Charise

HT3552 I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

Have a look here > http://support.apple.com/kb/TS1646

I have a new iPod Touch and one apple ID. I want to use My laptop aswell as my desktop computer for the one ipod, using the same apple ID. I have music on both computers and want to merge the two without losing any music or apps. How do I do this?

I have a new iPod Touch and one apple ID. I want to use My laptop aswell as my desktop computer for the one ipod, using the same apple ID. I have music on both computers and want to merge the two without losing any music or apps. How do I do this?
My iPod has music and apps from my apple ID that I downloaded to my iPod via iCloud and some apps that I got free from the store, straight onto my iPod, but my laptop has some music on it aswell, separate from my other library. I want to put the music from my laptop into my iTunes library which I want to use on both computers. Is it possible to do this?
Thanks.

- You can only sync an iPod to one iTunes library/computer. You can however, manually manage music and videos among different libraries.
Go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
- If y wnat to switch syncing libraries/computer see:
go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
If all the synced media like music is in the iTunes library of the second computer it is very easy.

First day of week in WebAccess and CalendarPublisher

Hi,
after upgrading from GW8.02 to GW2012SP1 the first day of week in WebAcc and CalPub is Sunday again. Under GW8.02 I had configured the first day as Monday (in a configuration file) Unfortunately I don't remember which file it was?
Any ideas?
Kind regards,
Thomas

On 2/13/2013 12:36 AM, thgeiger wrote:
>
> Hi,
> after upgrading from GW8.02 to GW2012SP1 the first day of week in
> WebAcc and CalPub is Sunday again. Under GW8.02 I had configured the
> first day as Monday (in a configuration file) Unfortunately I don't
> remember which file it was?
> Any ideas?
> Kind regards,
> Thomas
>
>
Here's an old post, don't have time to confirm still true
'm been looking around and trying to find out about the function
"firstDayOfWeek", but I now finally found out it is much easier than that.
Solution:
Find the CssResources_xx.properties file (where xx is the language you
want to change for) in the
tomcat\4\webapps\gw\WEB-INF\classes\com\novell\webaccess\templates\css
directory.
Look for Calendar.Week.startDay=1 and change that to 2 for Monday. Do
this for all language properties files you need.
Stop and start tomcat and voil*.
Regards,
Patrick

HT1918 This article is great, IF IT WORKS! What is the fix when you enter new billing details and all iTunes tells you is, "contact iTunes support"?

This article is great, IF IT WORKS! What is the fix when you enter new billing details and all iTunes tells you is, "contact iTunes support"?

pbsimon82 wrote:
This article is great, IF IT WORKS! What is the fix when you enter new billing details and all iTunes tells you is, "contact iTunes support"?
You contact itunes support, just as it told you to do
http://www.apple.com/support/itunes/contact/

I have 2 macbooks each with an account for me and one for my wife. I use one Macbook logged in with my account and my wife uses the other Macbook only loged in on her account. We both make regular time-machine back-ups each on a separate external disk

I have 2 Macbooks each with an account for me and one for my wife. I use one Macbook logged in with my account and my wife uses the other Macbook only logged in on her account. We both make regular time-machine back-ups each on a separate external disk. Is it possible to update her account on my macbook using her external disk without overwriting my stuff on the same Macbook and vice versa?

Time Machine does not do individual accounts. It records the complete drive. So if you were to use her TM backup on your Mac it would make your Mac just like hers. Both yours and her account on your MAC.
Just copy the missing files over from her Mac to yours. If there are differennt programs on each then they would need to be installed on both.

Can I load Microsoft Office Word 2011 for MAC on an IPAD 2? If yes, then how? I have the software and one more load opportunity left.

Can I load Microsoft Office Word 2011 for MAC on an IPAD 2? If yes, then how? I have the software and one more load opportunity left.
Reason that I ask is that I'm worried that I will not be able to read or work word or excel docs that people send me.

No. Office 2011 for Mac is coded to run with OS X. In order to work on the iPad the app must be coded for iOS instead.
If you look in the iTunes App Store, you will find that there are many apps that allow you to work with Office files on an iPad.
Allan

I have a new Macbook pro and can't recall the password I used with my Time capsule - How can I (ideally) retrieve or possibly change the time capsule password?

I have a new Macbook pro and can't recall the password I used with my Time capsule - How can I (ideally) retrieve or possibly change the time capsule password?

Remember security on a TC is an illusion.
Simply press the reset button for 1-2 sec.. you must not do too long .. it will then hard reset.. but soft reset will revert all passwords to default for 5min. ie TC password is now public.
Remember this the next time because anybody at all can change your passwords.
Once into the TC you can then open the view passwords if you wanted any weaker security. Click and open the TC.. and click on edit.. then go to the top menu..
Voila .. all your passwords in plain sight to any Tom Dick and Fred.

Whenever i try to download a rather large file i continue to get the "could not read source file" error. Tried new profile, uninstalling and looking for the compreg.dat file to delete nothing is working. Please help

whenever i try to download a rather large file i continue to get the "could not read source file" error. Tried new profile, uninstalling and looking for the compreg.dat file to delete nothing is working. Please help

Did you reinstall CS3 after CC?
For that matter, doing an in-place upgrade on the OS is always a gamble with Adobe programs. Reinstalling all the versions you need, in order, would probably solve your problem.
And you shouldn't need to save as IDML after opening the .inx in CC.

First day of new billing cycle and one more Gig of data SUPPOSEDLY used

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