First experience buying from Adobe

So it was a Sunday afternoon, my Flash Builder trial had expired, and I decided to purchase a license and spend a few hours with the Builder before going out.
Instead, I spent 4 hours, got charged the $249, and never received a thing.
First, the free trial's Buy link didn't even take me to the same product (standard builder), it took me to something costing over 3x as much (PHP Premium) that I don't need, and there was no way to get to anything else from there. Had to go to the main Adobe site and look around, and it wasn't easy to find what I was looking for or compare prices. Confusing site.
Next, of course I wanted the latest version, 4.6. But only 4.5 was available for sale. Presuming there would be a free upgrade (having to upgrade right after buying), I went ahead and took the plunge, spent the $249.
It took about half an hour just to get the 1st order-related email, which had no link and no key. Over an hour later, another email came through with a link. After creating a password etc. and logging in, there was nothing there -- no serial #, no download. Looking back at the 1st email, there was a disclaimer saying it could take up to 24 hours. Well, why didn't they say that up-front. These days usually when you buy a downloadable product, you get it right away.
I contacted support intending to say either let me have what I bought now, or cancel the order. Their chat makes you enter a bunch of stuff and explain the problem, but they don't seem to read any of that, they ask you for it all over again and don't answer the question. Then they changed that "24 hours" online-delivery estimate to "48-72 hours". Eventually, they sent me a form to fill out, print, sign, have scanned, and send back to them -- to cancel an order I hadn't received yet. Then I had to contact them again because the form requires a case number, but they hadn't given me that. And they never would, he just said look in your account under open cases.
So, what a pain. All they had to do was send me a serial number... how hard is it, for $249?
and that's why people go looking for keygens for Adobe software. They charge too much, and buying it is more trouble than cracking it!

Looking forward to when I can afford a laptop fast enough to run Everything under virtualization. Then everything (including Windows) can be activated once and will never have to be re-activated. Replace your computer, no problem, just copy the VM over. Got a virus? Just go back to a restore point. But I tried this for a year and it's just too slow on current hardware...
BTW, I'm still waiting for the refund. The charge disappeared from pending in my account for days, then they sent an email saying your refund has been processed... and the charge re-appeared as posted on that date, with no refund chargeback pending. So it appears they 'accidentally' re-charged me instead of refunding. Merry Xmas, we'll keep your money safe for you.

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Never buy from Adobe online

Purchased Premiere Pro in May 2008. After downloading, trying it out and realizing it was not going to do what I needed (it couldn't handle DVC pro 50), I asked for a refund, and deleted the program (went back to Avid). I have never received a refund. Life got busy (new house, wife, kids), never checked on the refund.
Just checked my refund status to see if I am not remembering that I even asked for a refund. It says "Pending Approval". Over a year later.
The only reason I know this is I purchased the AE CS4 upgrade today, only it put me down for 2 copies, not one. I have made four phone calls to customer support and two to corporate. NO ONE CAN REFUND ME ONE COPY OR EVEN THE WHOLE ORDER.
The solution offered by the last call center employee? Download a "Letter of Destruction" .pdf file, print it, fill it out, scan it, send a .jpg to the customer support portal. Oh, and it will take 3-5 business days.
So Adobe is going to hold on to my $600 (as well as my $300 from last year) because no one at a computer company that does business online can figure out a better way to send a refund online. I have never, ever, run into an online company with that kind of refund idiocy.
Seems Adobe will make sure it puts you through HELL before they hand over 1 dime.
Never buy from Adobe online. Go to a brick and mortar every time.

Hi Unhappiest Customer,
First - I understand that you are frustrated. But...let's be realistic here. A lot of things could have been done on your part to avoid the situation you are in right now.
For example,
- you could have read the specs for Premiere Pro before purchasing, to see if it could handle DVC pro 50
- you could have downloaded a 30 day trial before purchasing to see if it met your requirements. Adobe offers this for most all of their applications.
In all honesty, it's pretty amazing that Adobe agreed to a refund. If you had purchased it from a brick and mortar store, they would have told you the software package was opened, so no returns. This is a common policy with software at brick and mortar stores.
Regarding your error today, I am confused. Did you order the AE upgrade from the online store? Did you select the number that you add to your cart? Sounds like you accidentally added two upgrades to your cart?
As for their "letter of destruction" policy - it sounds pretty simple to me. They have to have legal recourse so they know people aren't pirating. Once you download, you have the serial numbers. If they find they these serial numbers are being used by you - or anyone else, they need to know the source of where they came from. That would be on the letter of destruction.
So my recommendation, take a couple of deep breaths, kick back, watch some TV tonight....
then tomorrow morning fill out the letter of destruction form and send it to Adobe. I think you will find it takes very little time.
Much less effort than you would expend trying to convince a brick and mortar store to take back an opened software package...
good luck,
elaine

May buy from Adobe CYPRUS-EU ?

I install trial of web premium cs3, well to buy key to
activate trial, I must buy from what ever shop I want, or only from
adobe ? May buy from Adobe CYPRUS-EU ? May buy from Adobe USA with
CYPRUS-EU credit card ?
What to do to deactivate dreamweaver cs3(or whole web premium
cs3) and activate it in another PC ?

they say me to post to forum, can you answer ?
Dear Sir,
Your Customer Service Number is:121522912
Thank you for contacting Adobe Customer Services.
To uninstall trial version, would you be so kind and refer
you to our Forum, on our website please? www.adobe.com
In the event you need to contact Adobe Customer Services,
please visit us at
http://www.adobe.co.uk/support/main.html
Yours sincerely,
Melanie Cacault
Service Clientèle Adobe
Tel: (FR) 0171230196
Tel: (BE) 027119960
Tel: (CH) 0448009581
Fax: 0031 20 5820800
http://www.adobe.com/fr/support/?ogn=FR-gn_supp_support_fr
Original Message Follows:
How to uninstall dw cs3(trial_download) ?
When install web premium(all), dw will still work for another
1mo trial ?
+++++++++++++++++++++++++++++
Answer ASAP via email....
[email protected]
[email protected]
+++++++++++++++++++++++++++++

What exactly did I buy from Adobe?

I purchased software from Adobe on 10/17. I entered all my contact information and then was told the ordering system was down and they would process within 24 hours. I needed the software THEN since I had to distribute my book the next day. Now, in the midst of a lot of stuff going on in my life, I have forgotten exactly what I ordered. Is there a way to find out?

Hi gina1943,
I know how that goes! I checked your account; you purchased a subscription to Acrobat Pro on October 17. You can download Acrobat from this page: https://cloud.acrobat.com/acrobat. After you've downloaded it, install it, and then sign in with your Adobe ID and password. See this document for more information: Acrobat XI Subscription | Download and install - Adobe
Best,
Sara

Did i can buy from adobe Menue maker

i want to design menue by myself to my website
but i need to make sub menue lets say the top one is Malaysia Hotels
and if you touch that word the menue come down you can see
Kuala lumpur Hotels
penang Hotels
Langkawi hotels ... etc
Please Help to give me the link for that program
and tell me if its in arabic or not
also other website Need the same thing
but i need it for the forums coz the main page run with WP
sorry for my broken English

>to my website
Dreamweaver or (I think) Muse
Goto the products page and read about the products http://www.adobe.com/products/catalog.html?promoid=KAWQI
ADDED - Adobe MUSE is the product for a non-programmer to design a web page

This is my first time buying from my iPad and I dont remember the security questions. How do I reset the security questions?

How do I reset my security questions?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76866)

PS Elements with Premiere Elements (download), buy at Adobe site = $99, Amazon = $85

How do I choose, is there an unseen advantage to purchse from Adobe ? Thanks, Marco

There is no advantage at all to buying from adobe. Buy it wherever you get the best price.

Hi, It's my last day test on adobe elements 12. I want to buy it now but It's looks only posible to buy the Adobe elements 13 version. If I buy this 13 version, I'm going to loose all the projects I did before with the elements 12 test evaluation? Thanks!

Hi, It's my last day test on adobe elements 12. I want to buy it now but It looks only posible to buy the Adobe elements 13 version. If I buy this 13 version, I'm going to loose all the projects I did before with the elements 12 test evaluation? Thanks!

licancabur123
Are you currently working on a tryout of Premiere Elements 12 downloaded from Adobe?
If so, you do not have to buy from Adobe. You can purchase the version from an authorized reseller of
the product.
At that point, you can leave the 12 tryout installed and just install your purchased serial number from
the authorized reseller or uninstall the tryout and just install the purchased product with its serial number.
When you open a tryout 12 project file (with Adobe watermark) in a purchased Premiere Elements 12, the
Adobe watermark should disappear
a. if you use Timeline/Delete Rendered Files
or
b. do nothing...so of us have found that just opening the tryout file in a purchased product removes the Adobe
watermark automatically.
As for
If I buy this 13 version, I'm going to loose all the projects I did before with the elements 12 test evaluation?
Are you talking about the Adobe watermark? You will not lose the projects, but whether or not the Adobe watermark
is removed in a purchased version which is not the version in which it was created is of concern.
I will see what exploration and experimentation on that I can do.
ATR

Terrible customer experience, this is why people buy from Amazon

Hi,
I use to love bestbuy and decide to give bestbuy a chance to win me back after years of buying from amazon. This was probably the worst mistake ever as buying experience was horrible.
First, the biggest reason why I decide to purchase from bestbuy was due to the haul away. I calledl customer service and the person told me it wouldn't be a problem with haul away because my dad is about 70 years old and he wouldn't be able to throw away the old LCD tv he had. After the phone call was over, I got an email telling me the order staus and the shipping address was wrong. I had to called back (wasting time here) to change the address and was hung up on during transfer which then I had to be put on hold again for another 10 mins and was told the shipping was updated. Good, I thought that was all settled until I found out today that the item was being ship via UPS. I'm pretty sure UPS doesn't do haul away and I called bestbuy to confirm what is the deal with the haul away. They told me the haul away is for 50 inch and over and they can't do anything about it unless I pay 69.99 to haul it away. This is unbelivable and I'm done buying from bestbuy. You just lost the customer forever..
3 phones just to get one tv and bestbuy still can't get it right. If I wanted to do this way, I would have done this in amazon and 5 mins i would have been done. Thanks for making buying a tv the worst experience in my life and i brought plenty of LCD tv in the past.

Hello hyenug,
It was very nice of you to purchase a TV for your father. I’m sure he was ecstatic to know it was on its way to his house, only to be disappointed that there wasn’t a free haul-away service attached to his order. It sounds like you may have been led to believe this was the case, and it’s regrettable to hear we may have incorrectly set this expectation when helping you purchase the item over the phone yesterday afternoon.
When purchasing a 51’ TV or larger, we tend to have a delivery option available to those who would rather have the convenience of us hand delivering the item to the address of their choice. If delivery is purchased (or provided free with certain TV purchases), there should be a complimentary haul-away service that may be added to the service order so we may properly dispose of your old item in an environmentally friendly way.
As your television is a 48” model, delivery is not an option for your purchase. This means any haul-away service would be at cost to you should you wish us to remove your current TV from your father’s home, and this could explain why we couldn’t honor your request for a free haul-away service when you called us earlier this morning to attempt to modify your online order.
Please know I greatly appreciate the feedback you’ve provided us, and I’ll be sure to document your concerns so the appropriate internal corporate teams may review them for potential coaching opportunities. I’m truly sorry for any frustration or inconvenience this experience may have caused, while it sounds like this misinformation and experience has tarnished your opinion of us, I truly hope you will provide us another chance to win you over in near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Hi, I wish to buy an Adobe Master Collection CS3 (Corporate Edition) from someone in the US and I hope to use it in the UK. Does anyone know if this can be done without any problems, also does Adobe still allow people to register the CS3 Corporate Edition

Hi, I wish to buy an Adobe Master Collection CS3 (Corporate Edition) from someone in the US and I hope to use it in the UK. Does anyone know if this can be done without any problems, also does Adobe still allow people to register the CS3 Corporate Edition? any help would be greatly appreciated

The flaw is here:
corporate edition
...which essentially means it's most likely a volume license and thus not transferable in the first place. The rest is as Steve said - buying software on eBay is risky even on the best of days.
Mylenium

I buy extension from adobe online, i installed it correctly but then the extension menu was greyed out and i can't click it. Some help please.

I buy extension from adobe online, i installed it correctly but then the extension menu was greyed out and i can't click it. Some help please.

hello ptbruce, you probably only selected to open (not save) the video which will download it into windows temporary folder where it gets deleted again after it has been used. <br>you could try to right-click the entry in the firefox download manager and copy the link of the source file and try if you can download it through this url again. otherwise you'll have to contact the vendor of the video to find a solution...

Hi, I am working with CS6 Design Standard for Mac, I bought from Adobe a DVD with the Software. I installed it already on my mac book. Soon I wanna buy a second computer for my work. When I bought the software I was told that it is possible to install the

Hi, I am working with CS6 Design Standard for Mac, I bought from Adobe a DVD with the Software. I installed it already on my mac book. Soon I wanna buy a second computer for my work. When I bought the software I was told that it is possible to install the software on a second computer. But I also read lately that I will only be allowed to work with one computer. I want to work on both of my computers without de/installing and de/activating the software every time. Is this possible? Thank you!!

You should be able to install the products on two computers as long as they are not running at same. Also the platform should be MAC.
You may download the product from
Download CS6 products

My computer(mac) was broken, I buy a new one. Photoshop element (buyed on ligne from adobe) does not want to open now.

how can I fix the trouble with Adobe

one of many duplicates.
see;
my computer(mac) was broken, I buy a new one. Photoshop element (buyed on ligne from adobe) does not want to open now.

Its my first time buying apple product from online, I'm from Sarawak, Malaysia, i would like to know what type of post/delivery service will be used to deliver the product i ordered to my house address.

HI, its my first time buying apple product from online, I'm from Sarawak, Malaysia, i would like to know what type of post/delivery service will be used to deliver the product i ordered to my house address.

iPhones, iPads, iPods are dispatched from China. Apple accessories are dispatched from Singapore. The carrier is FedEx.
Online purchases could be delivered to office addresses or home addresses. Track your item through the email sent by Apple. If necessary, you could change the delivery address to your office one.

Buying Lr5.3 directly from Adobe online

I can't buy Lr5.3 directly from Adobe online in Dubai, UAE.
Anyone has similar problem?

Hi Elie,
Thanks for your response. I called up some local resellers in Dubai, UAE, there is a price difference of USD55/=. With the saving from Adobe store in US, I prefer to buy it directly online.
However, I keep getting the error message that my account was registered for another country, however i've registered for United Arab Emirates.
After many tries, the error message keeps appearing and another server error message as well.
Suddenly, the account opens up and allows me to enter my billing details. Finally purchased it from adobe mena region online via Digital River Intl.
Clicked on their link to download Lr5.3 and 4 hours later, it downloaded only 50% of it, so decided to cancel the download, it was taking way too long.
Tried what you mentioned, key in the magic password in my trial version and licensed it and it works perfectly!
Thanks, Elie

First experience buying from Adobe

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