First Gen. iPad Will Not Update Past 4.2.1

My boss has a first generation iPad (model MC349LL) and has never updated the software. We are trying, through iTunes to update the software from 4.2.1 to 5.1.1; however, we receive an error message stating "iTunes could not contact the iPad software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again." Our internet connection is active on both computers and the iPad. We have tried to update on five different computers and still receive the same message. Each computer is equipped with iTunes version 11.3.0.54. We have gone through the iPad and reset all settings, network settings, and erased all content and settings. Obviously, he is out of the complimentary "Apple Support" period, we are quite far from the closest Apple store, and upgrading to a more recent model is not an option for him. Any ideas on how to update would be appreciated.

You should erase the iPod (settings>GeneralReset>Erasase all Content and Settings) or connect to iTunes and restore to factory settings/new iPod.
iTunes: Restoring iOS software
Any media on the iPod does not belong to you. It does not transfer withe iPod hardware.

Similar Messages

  • HT201335 Is there a technical reason why the first gen iPad will not mirror?

    I have a first gen iPad running 5.1.1
    I had 5.1 and that did not work either. 
    A new 2012 apple tv and no go on the mirroring. My iPhone 4a mirrors. Why can't the first gen iPad

    See Lee wrote:
    I think the newer iPads have a 5 or 5x chip set.  What are they using in the first gen?
    I never thought of my iPad as slow
    I couldn't tell you off the top of my head.
    Yes iPad 1 still seems good for me too, but the 3rd gen is noticeably smoother in use.
    Absolute specs are really irrelevant - Apple have not allowed the iPad 1 to mirror and that's that - pretty much like older Macs pre 2011 not being able to do so due to lack of a CPU feature.
    AC

  • HT201210 First Gen iPad will not turn on, tells me to plug in to iTunes, then tells me to restore iPad, after all that iPad will not restore

    My ipad shut off now tells me to plug into itunes, then goes to system restore when it starts to restore it will kick back to plug into itunes...

    Try forcing the iPad into recovery mode now.
    iOS: Unable to update or restore - Support - Apple

  • My 3rd gen iPad will not update to ios7.0.6. Although connected to wifi, it says I'm not connected to the internet?!

    The message that appears just states, unable to verify update as you are not connected to the internet!?

    Hi Lottiej81,
    Thanks for visiting Apple Support Communities.
    I recommend using the steps in this article to troubleshoot your internet connection:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Best,
    Jeremy

  • After updating my iTunes, my iPad will not update past 5.1.  How can I update to ios 7?

    I have updated my iTunes to current version.  When I try to update my ipad is says that my iOS 5.1 is current and no new updates are needed.  My phone updated without any problem to ios 7.  Any suggestions?

    Is your iPad a generation one ipad? if so, then 5.1.1 is the max operating system for that device.

  • IPad 1 will not update past iOS 5.1.1, many apps require iOS 6.0 or later. also since updating to 5.1.1 safari frequently crashes.

    My IPad 1 will not update past iOS 5.1.1, however many apps require iOS 6.0 or later what can I do?
    Also, since updating to 5.1.1 Safari frequently crashes.  Help!!!!!!

    5.1.1. is the end of the line for the original iPad. You can't go beyond that. As for the safari crashes, is it tied to specific websites? Have you tried clearing the cache and history?

  • HT1414 My iPad will not progress past the home screen. My computer will not let me back it up. What can I do?

    My iPad will not progress past the home screen, and my computer doesn't allow me to download my data from it. What do I do? I wanted to try to restore it, but I don't want to lose my "stuff".

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose your "stuff" with Recovery Mode.

  • My first generation iPad will not connect to you tube app that is on ipad

    FIrst generation iPad will not connect to you tube app

    YouTube and it's app is always evolving. What used to work may no longer work, not necessarily because of the app itself or the device itself but possibly because of certain protocols that are required when accessing YouTube. I had the same situation happen on an iPad 3 running an older iOS version along with an older version of the YouTube app. My ultimate solution was to update the app but that also required updating the iOS as well.
    if you are on iPad 1, that may no longer be possible since the maximum iOS for that model is iOS 5.1.1. If your iOS is already at that version and the YouTube app is also maximized, then you're out of luck using the official YouTube app. With the iPad 1, you'll be running into incompatibility issues more and more as iOS advances and apps advance...while the iPad 1 is stuck.

  • HT4623 My iPad will not update to 5 at all. I don't even have the option of software update in settings. I've tried to update over iTunes and it doest work there either.

    My iPad will not update to 5 at all. I don't even have the option of software update in settings. I've tried to update over iTunes and it doest work there either.

    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
     Cheers, Tom

  • HT201413 my iPad will not update error 9 keeps coming up

    My Ipad will not update, error 9

    Hello Nicky Mifsud,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694#9
    Configure your security software
    Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
    Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
    Have a nice day,
    Mario

  • My iPad will not update 2 of apps

    My iPad will not update 2 of my apps. It shows the bar on them saying they need to load so I click on them and it says this app can not be uploaded at this time. I'm not sure what the problem is. I have tried to upload them on different types of internet and it will update all my other apps except those two.

    Have you tried updating them one at a time? If that doesn't work, then update them in iTunes on the computer you sync with, delete the apps from your device, and then sync the updated ones to it via iTunes.
    Cheers,
    GB

  • Will not update past VS910ZV7

    My Revo will not update past sw version VS910ZV7.  Checking for software updates manually does nothing.  It appears the latest version out is VS910ZV9.  How can I get my phone to update??

        Magicshews,
    Jeepers! Software updates are created to make sure yoru device has the best user experience, so lets get this fixed!  I would recommend powering off the phone>removing the battery from the device for 2 min> place the battery back in the device>power on the device. The device will power back on with original software and will prompt you once again to install the system update. Hope this helps!
    Thanks,
    Pamelaf_vzw
    Tweet us @vzwsupport

  • HT4623 My iPad will not update, says not connected to Internet, but I am browsing support online.

    my iPad will not update, says not connected to Internet, but I am browsing support online on this same iPad?

    Can you update via itunes on computer?

  • My ipad will not update the apps  it says I must be in the australia store not the usa, how do i change stores?

    My ipad will not update apps or let me buy new apps  from the app store it says I must be in the Australian store not the USA store, how do I change stores?

    See  >  Change your iTunes Store country
    Here  >  http://support.apple.com/kb/HT1311

  • My iPad will not update.  It has said "waiting" for days

    My iPad will not update.  each time it says "waiting" and is installing or updating for days

    Are you trying to update the iOS or install app updates?
    Have you tried turning the iPad Off and then back On?
    If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
    If that doesn't work:
    •  Log out of your iTunes store account.  Go to Settings > Store > Sign Out Then press the Home button.
    • Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
    • After restart, the Waiting should be gone.
     Cheers, Tom

Maybe you are looking for