First Nokia phone - not happy

After years of using Samsung phones I decided to upgrade so off to H/Normams to purchase a new phone and whilst there noticed the Nokia 520 and was impressed by it so I purchased it. When I got home I realised I needed a micro sim so rang dodo the next day and order one (did not know you could get your old one stamped) Got that on Thursday and was very happy with the display and windows 8. After about 6 days the lcd display went funny, patchy and pixellated so rang H/Norman and wanted to exchange the phone but they stated as it was a Nokia they couldn't as it had to be returned to them for warranty repairs. Had to wait a few days to do this as I needed the phone. So although I had the phone for 2 weeks I only got 6 days of full working use out of it and now have been without it longer than I have used it whilst it is with Nokia. Never had a probem with Samsung phones and disappointed that Nokia does not exchange products that malfunction that quick and especially with an item that is needed everyday.
First time purchase with Nokia and last.

As this is a user to user platform you are in the wrong place if you want to address Nokia. You can contact them through this link or use twitter through @nokiahelps.
You also seem to engange in other thread basically advocating there are widespread and structural issues with the 920. Keep in mind that this platform is a place where generally people come who have some sort of issue and as such the ratio would be seriously skewed.
I get what you are saying but many of these 'rules' are more up to local law and regulation than what a company decides to do. Also did you stop and think it may be this sales person may be trying to sell you a Samsung phone instead?
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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