"first open Acrobat and accept the End User Agreement License" with black window? Cannot open downloaded PDFs
I have CS5 installed and operating in my MacBook Pro since 2012.
Several months ago, I ran not an issue where by, when trying to download PDFs from any website, I get the following back screen and message"
"Before proceeding, you must first launch Adobe Acrobat and accept the End User License Agreement"
The screen gives me no options to do this and, regardless of what I do, the same window with the same message opens…….
Does anyone know how to address this? FYI. I can use Acrobat Pro 9 to assemble and create PDFs, this is the ONLY problem that I am dealing with.
Thanks so much!
Steve
Hello Rave!
Thanks for remembering me!
No, I was never able to get this to work.
What I found, however, is that I can view the pdfs normally if I use Firefox instead on my default, Safari…….not much of a fix BUT at least I can access the pdfs now……..I just don't understand why this seems to happen in Safari only………Safari is updated to the latest version via Software Update in Mac OS 10.7.5….
Thanks again!
Steve
Similar Messages
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Hi i have an iMac with 10.9.3 and when i tried to open a PDF link or a PDF document in Safari 7.0.4 this message appears: "Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement". What can i do to solve this?
Back up all data before making any changes.
Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
Step 2
There should be a setting in the preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and check the box marked
Allow Plug-ins
Then click
Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder...
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 4 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari. -
Whenever I try to click on a link to open a pdf file, I receive the following message "before proceeding you must first launch adobe acrobat and accept the end user license agreement"
However, my adobe acrobat is working well and I just recently uploaded it. Any ideas?Hi stephendubai,
What browser are you using? Please see the last post in this thread to see if the linked document resolves your issue as well: Re: Before proceeding you must first launch Adobe Acrobat and accept EULA
Best,
Sara -
Repeated message "Before proceeding you must first launch Adobe Acrobat and accept the End User
I am now getting repeated pop-ups of a dialog box that says:
Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement.
However, there is no menu command or preference to do so in either Adobe Acrobat Reader X version 10.1.6, or Acrobat Pro X 10.1.6 CS6 (I'm a CS6 subscriber)
How can I make this annoying dialog go away? What caused it to start appearing?
I'm running OSX 10.8.2 on a recent iMac, Safari 6.0.2 (8536.26.17)There seem to be at least two different problems.
Some people need to run a copy of Acrobat/Reader and accept the agreement which appears (just pops up).
Some people have something worse.
I recommend checking in Applications to see if there are any other Adobe Acrobat or Adobe Reader apps shown, and start them. -
Before proceeding you must first launch adobe acrobat and accept the end user license agreement
Our situation is as follows:
- We have 300 + computers with both Acrobat Pro and Reader installed
- When Acrobat and Reader are installed, and our users try to open a .pdf file using Internet Explorer, they are prompted to launch Acrobat and accept the EULA
- If we uninstall Acrobat, Internet Explorer uses Reader to display the pdf. If it is the first time the user has used Reader on that computer, they are prompted to accept the EULA for Reader, but the EULA is provided, right there. The user doesn't have to close out of IE, open Acrobat, and then reopen IE.
- When Acrobat is installed, if we uninstall and reinstall Reader, IE uses Reader to display the pdf
- If we have uninstall and reinstall Acrobat, or if there is an update, IE uses Acrobat to display the pdf
Yes, I know that the user can open Acrobat to accept the EULA, but the message still causes confusion for our users. Always making sure that Reader is installed or updated after Acrobat isn't feasible to do on 300 + computers, nor is uninstalling and reinstalling Reader.
Is there a way via Group Policy to force IE to use Reader instead of Acrobat? I've looked at disabling the Adobe Reader addon in IE, but that causes the pdf to be downloaded instead of being displayed in the browser. It's possible to disable IE addons via Group policy, but I can't pinpoint an Acrobat specific addon for displaying pdfs.
Has anyone run into this situation before? Any suggestions would be appreciated.
ThanksHi D Sugden,
There are two ways that you can attempt to do this.
1. Use the EULA_ACCEPT property at install time:
http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/properties.html
Installation 9.0 & later EULA_ACCEPT YES prevents the EULA from appearing the first time the viewer is invoked. For 10.1.4, see the release notes.
2. Use APTEE after installation for the applications already installed
4 Installation Workflows — Enterprise Administration Guide
adobe_prtk --tool=Type1Exception --accept --serial=<serialNum> --responsecode=responseCode --leid=DriverLEID
The corresponding EULA registry setting is:HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\<version>\AdobeViewer\EULAAcceptedForBrowser.
Ref. http://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/index.html
Regards,
Rave -
How can I fix this?
Don't bother trying to fill out a PDF form. The preview tool messes them up. When you install an Adobe product, you have to activate it (at least the ones you pay for). That is normal for most software. I really don't understand the issue you had and apparently you never tried to launch Acrobat.
-
I have a MAC and when I try to use Adobe Reader, I get a pop up telling me to lauch ADobe Reader and accept the end user license agreement, but when I do that, there is no agreement to acknowledge. What should I do?
I have the same problem as Pam101. I am on OS X 10.9 and Safari 7 (actually on 2 iMacs). The one iMac is fine but the other with the same versions and settings Adobe Reader will not work. What happens is the Adobe Reader icon appears on the dock, bounces once and that's it. When trying to open a .pdf file from a website a new tab is opened on Safari, the background is black and there is a pop up message (black test on a white background) that reads: "Adobe PDF Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement." This is all very well but if Adobe Reader will not launch how on earth is it possible to accept the End User License Agreement terms? Very, very annoying, especially since it all works just fine if I launch a .pdf file from a website using Chrome. What is going on here and who do I talk to in order to fix this problem - Apple or Adobe?
-
I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.” What do I do? I have opened this up in the past without a problem.
Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
Using Google Chrome, when attempting to open a PDF document, the following message appears:
Before viewing PDF documents in this browser you must first launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.
On my Mac, there is no way to just open Adobe Reader and accept the ELUA.Hi Wade Perkins,
Please refer cant view pdf in browser.
Thanks. -
Getting error: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser. I just purchased and installed Adobe acrobat pro for the Mac today.
Hi Tbeirne,
If you just want to save a pdf opened in Safari to your machine use the save as option from within the Reader plugin window. Just click on any of the buttons highlighted in below screenshots to Save a pdf at any location on your machine.
or
To summarize the issue, if you had opened an Internet PDF in a browser plug-in, you must use the save feature in the plug-in, not the Safari File > PDF Export, or File > Save As...
Please let us know if this solution works for you and you are able to save and view PDFs files locally.
Regards,
Shashi -
I was ALWAYS able to open Adobe Reader items on my IMAC but just recently it is giving me a message stating "Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the browser. When I download Adobe Reader for MAC it does not give me an option to except and Agreement I am using OS 10.9 HELP ASAP!!
lindsey k wrote:
Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the browser.
And... did you do what the message tells you?
lindsey k wrote:
When I download Adobe Reader for MAC it does not give me an option to except and Agreement
Nothing to do with the download; you need to open Adobe Reader once after the install is complete, and accept the EULA. -
Presently using iMac: OS X 10.9.4 (13E28)
1. Open website; click drop-down and this appears:
Before viewing PDF documents in this browser you must launch Adobe reader and accept the end-user license agreement, then quit and relaunch the browser.
2. Using an iMac, open founder and click downloads
3. Click AdbeRdr1013_en_US-1.dmg Apr. 4 2012, 7:11 AM 73 MB Disk Image Feb 27, 2013, 10:00 AM
4. Screen indicates it is opening Adobe reader X installer.package
5. Click this icon
6. Open Adobe installer; double-click install Adobe reader; putting password to access; click next; Note: Application is already installed; click finish.
Screen indicates: thank you and enjoy Adobe reader. Click Return to Prior Website. Click install now: total size 99.1 MB
Initializing arises with the following information: to proceed, open your download folder and locate the Adobe reader installer file, named Adobe reader installer [ XXX].dmg
It takes me back to steps that have already taken of locating down load file double-click to mount the disk image; double-click install Adobe reader; agreed by clicking open; entering name and password and clicking okay.
Did this several times with no success.
11. www.forums.adobe.comSorry if I failed to mention, I have done this as well.
-
Why can I view PDF files from the Web on my iMac even after I installed Adobe Reader and accepted the end user license agreement.I then quit the application relaunched it, as instructed snd still the PDF document comes out blank or black. Please advice. Thanks
Chef ReyAre you saying that Adobe Reader or Preview can't read PDF file that you download? Or, are you saying that you can't display PDF files in your Safari broweer? If the latter, then delete any AdobePDFViewer plugins you find in /Library/Internet Plug-ins/ and restart. That should allow Safari to display PDFs in its window. BTW, that's the worst place to view them. Better to download them and use Adobe Reader or Preview.
-
Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.
I have tried to relaunch adobe but still keep getting same message. I can however download file and then open it with preview but would like to get this sorted!!Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
I keep getting this message when trying to open documents from the web:
"Adobe Acrobat is blocked" -
Where to I accept the end user agreement which will enable me to access Pdf documents on the web?
The Adobe website recommends this: (did not solve the problem)
Safari 7 and 6.1 block PDFs | Acrobat, Reader
Thanks for any help solving this annoying problem!
OSX 10.9.3
Safari 7.0.4
Acrobat Pro 11.0.0Hello Isakten:
Thanks so much for your reply!
I already have Adobe Reader 11.0.7 and Adobe Acrobat Pro 9 installed.
Following your instructions, I then selected Reader as the desired Adobe product to open all PDFs. and save that choice. Still no difference, the same black screen and statement about the EULA shows up…
http://www.nhgastro.net/patients.html
BTW, this is the website that I was accessing……note the link to download and print the pdf which triggers the EULA page.
and also downloaded the latest version of Reader via their link….but to no success…..
This all started by itself months ago, I did no newer installs or settings changes, none……
Any other thoughts?
Thanks so much,
Steve
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