First Page prints fine, all other pages print reduced

I’ve been working with one of our users on a printing problem she is having with PDFs.
The problem is that when printing PDFs, the first page prints fine, but any subsequent pages print at a reduced scale.
If you set the print job to print only pages 2 – to end of doc, Page 2 becomes the first page printed and it prints fine (where before it didn’t when you printed pages 1 – to end of doc) but pages 3 – to end of doc print at the reduced scale.
I have tried to change her print options from Shrink OverSized Pages to each of the following:
Actual Size
Fit
Custom Scale (we’ve tried printing at 100% as well as a number of reduced options, but then all this does is make the first page smaller and smaller)
I’ve googled for help, and haven’t found anything that resolved the problem.
I checked her version of Adobe Reader and she has the same version (XI) as another user who doesn’t have this problem when she prints. I’ve checked the other user's settings to see if her printer settings were different than the user that is having problems – and they aren’t.
I’ve completely uninstalled and reinstalled Adobe Reader and this hasn’t resolved the problem either.
I've tried printing to a different printer - and it still happens.
Any thoughts?

See my answers below:
a) The size of the pages of PDF which you are printing. LETTER
b) Does all pages of the PDF are of same size? YES
c) What is the page size set in the Printer and what is the actual size of the paper which you have put in the tray? LETTER
d) Does this problem also happens on the virtual printer which you might have on your system (Try either Microsoft MPS Document writer or Adobe PDF Printer) No VIRTUAL PRINTERS
Thank you for attempting to help me with this... we have tried everything and haven't been able to resolve the problem.
Sherri

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