First Question?  Identify

First question so I can be sure I am in the right place.
I have a 60GB iPod, color I hope.
The Serial number is jq5346yfsaz.
I had to buy a new computer, I have all on my files in iTunes but I can’t get the iPod to sync. When I tell it to erase and sync it comes back and says it can’t find the file.
Anyone want to tell me if I am in the right group and what I should do.
I see a “download” that should make it work but it wants me to be sure of what I have.
TIA,
Burr

If you've imported your library from the hard drive of your old computer it is possible that some of your files have restricted security permissions. e.g. they were marked as private to your old user account. Right click on your music folder and select properties. Hopefully you have a security tab in there. From this you should be able to grant yourself full access to all files & subfolders. Windows may take sometime to apply these settings to all your files.
tt2

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