First- "R" - reset - doesn't seem right

I have a 4th Gen that gives me intermittent trouble (for example, I choose an album to play, and it just skips through all the songs, then goes back to the "Artist" heading). When I do the first stage of troubleshooting - the reset (hold down menu and select buttons simultaneously) - I lose all my music. As I understand it this shouldn't happen. Am I doing something wrong here?
Thanks,
Steve

I would try the following. First, check the box to +Enable disk use+ (on the iTunes pane for the iPod) if not checked already.
Run Disk Utility. In the Erase tab, go to +Security Options+ and select to +Zero out data+. Then erase the iPod's hard drive.
+Zero out data+ will write zeros to every sector of the drive. This procedure will take some time (20-30 minutes), but the progress meter should move slowly. If the process stalls or errors out, that is a good indication that the hard drive in the iPod is becoming faulty. If it completes successfully, try doing a Restore in iTunes again.

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- Are you saying that they are not listed in your Purchased section?
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If they are still available and listed in your Puchase History then contact iTunes
http://www.apple.com/support/itunes/

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Hi
Playhead in the right place?
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Like any distribution system anywhere, stock is allocated to various outlets to ensure everywhere gets at least some stock. You clearly have no understanding whatsoever of distribution.
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First- "R" - reset - doesn't seem right

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