First sync with bold removed all numbers

I am helping a friend and I am trying to get some answers about OS and such but...  Anyway, the first time she synced her bold to her mac using the desktop sofware, it did not go two ways.  it removed all of her contacts from the blackberry and replaced them with the ones from the mac.  she did click two way.  I am a pc user so I am unfamiliar.  We did follow the manual directions and turned isync on and such.  Any help would be appreciated.  I will try to get os info when she gets back to me.

same thing happened to me!!! please help!

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