First time downloading an app and getting "waiting" message

Question

I am very new to using Mac, but tried to download an app from the app store for the first time yesterday - Keynote - onto my MacBook Pro. I don't know the system details - it is about 11 months old if that helps?
The first time i tried, it said 'installing' for a long time, until I accidentally deleted it from the dock at the bottom of the desktop when trying to look for details. I went back to the app store and tried to install it again, and it has now said "waiting" for the past 24 hours, and the bar under the icon hasn't moved.
I am connected to decent speed internet at a University, so don't think that is likely to be the problem.
Would appreciate any help - and if possible, for that help to be in very simple language (not Mac-speak), as I am still a very basic Mac user! Thanks!

Answer 1

Hi..
I don't know the system details - it is about 11 months old if that helps?
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac the click More Info then select Overview from the menu. Since your Mac is so new it's probably running v10.7 Lion.
I am connected to decent speed internet at a University
Not just download sppeeds that can be a problem. See if this is a proxy issue...
Click the Apple menu icon again, then from the drop down menu click System Preferences then click Network > Advanced > Proxies.
If any of the boxes on the left are selected, then it may be the school's network admin has required that you use a proxy (filter) for blocking certain ares on on the internet such as the Mac App or iTunes Stores.
If none of the boxes on the left were selected, try re downloading the app. You will not be charged again.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed  then click Install.
Also, if you have anti virus software installed, you need to disable that in order to download apps from the App Store.
edited by: cs