Fix for CS5 & CS6 Hangs with Flashback Virus??

I recently found that my imac was infected with the Flashback Virus.
Ever since then, both CS5 and CS6 hang when trying to open them from Lightroom 4 or 3 using 'edit in.'
This is isolated to my imac since Lightroom 3 & 4 work as expected with CS5 & 6 with my macbook.
I have an appt with the Geniuses at the Apple Store tomorrow to delete the virus (Norton can identify it, but can't delete it.  So what are they good for?).
My questions are:
1.  Should I ask the experts at Apple to do anything in particular that can affect this problem, or
2. Will a simple 'uninstall'/'reinstall' for LR and CS5 & 6 be sufficient?
Recommendations from the Adobe experts will be greatly appreciated.
Chris Bernhardt

Oh well, the story continues (after I confirmed that CS5 works as expected after an 'uninstall/reinstall').
I deleted the CS6beta and then reinstalled it.
I then tried launching it from LR4 and CS6 hangs. 
I then tried is from LR3 and CS6 works.
I then loaded LR4.1 and tried to launch it (all by itself) and LR4.1 hangs (never finishes loading the last photo viewed prior to quitting LR4).
I then deleted LR4.1 and reloaded LR4.0.
LR4.0 launched and it successfully launched CS5.
My conclusion - on my system there are two problems - one where LR4.1hangs and then another where CS6 hangs when trying to launch from LR4.0.
So for now, I'll continue to use LR4.0 and CS5.
I hope this helps with the development of LR4.1 and CS6.
I'll post this separately so it comes to the attention of other members of the Adobe team
Chris

Similar Messages

  • Will there be a fix for Firefox's problems with Hotmail. I have gone back to 3.5.9 but mostly I am disappointed by the lack of action on this serious problem where a major and critical feature of a major international website is unavailable in the Firefox

    Will there be a fix for Firefox's problems with Hotmail. I have gone back to 3.5.9 but mostly I am disappointed by the lack of action on this serious problem where a major and critical feature of a major international website is unavailable in the Firefox browser.
    == URL of affected sites ==
    http://www.hotmail.com

    We've reached out to the Hotmail team and they've determined that this is a bug in their code. (It was masked by a timing issue in 3.5 that was fixed in 3.6.) We've worked with them to develop a fix but they may not have deployed it yet.

  • Is there a fix for the WIFI problem with Lion? How can I get Lion off of my Mac?

    Is there a fix for the WIFI problem with Lion? How can I get Lion off of my Mac?

    gmiller0 wrote:
    My mac has 10.7.3 and will not connect to wifi after it wakes up. Have contacted AppleCare but the problem cannot seem to be resolved.. I guess this is a major issue with Lion:(
    What model of Mac?  I have a MBP running 10.7.3 and do not have that issue.  From the other couple of posts I've seen about it, it seems to be maybe an issue with some iMacs?  Have your tried searching the Lion or iMac forums for similar issues, just to see if anyone has hit on why it is happening?

  • Fix for Safari 5 hanging up with loading pages

    After reading the other extensive threads on this topic, one of the articles linked in those threads that helped me the most is found here... http://www.labnol.org/internet/tools/opendsn-what-is-opendns-why-required-2/2587 /
    The solution appears to be the DNS problem for many new Safari 5 users (if not most). The article linked above demystified DNS for me. I added the OpenDNS numbers in the windows entitled "DNS Server" at System Preferences > Network. Safari 5 on my computer now works at lightning speed. The added benefit to doing this is that it is much faster than my previous DNS servers, and it is more secure.
    I hope that Apple will spread the word about this simple and fast solution, because many Safari 5 users are very frustrated right now.

    I also have problem with hanging up freezing up and all the above and actually Safari 5 made my entire computer inclosing other browsers I use very slow now,
    so I hope Apple come up with a fast fix for this soon because a lot of people have problems I have three laptops in my family my kids tonight said they have the same exact problem as far as using the DNS that you were talking about I'm afraid that I would run into some security issues I am not sure if it is something Apple would also suggest to all the people that are having this problem. I have not seen any feedback yet on open DNS

  • Fix for the Identity change with Siri

    After trying all different ways to sync my phone and my wife's Iphone through the cloud sharing contacts and calenders, I think I have the fix for the identity change that Siri does.  I turned off the contact sync on iCloud and it stopped swapping identities.  I think that sharing contacts makes the iCloud think there is only one user.  Downside of the cloud but not worth the hassle factor.  I will sync contacts through iTunes.

    gmiller0 wrote:
    My mac has 10.7.3 and will not connect to wifi after it wakes up. Have contacted AppleCare but the problem cannot seem to be resolved.. I guess this is a major issue with Lion:(
    What model of Mac?  I have a MBP running 10.7.3 and do not have that issue.  From the other couple of posts I've seen about it, it seems to be maybe an issue with some iMacs?  Have your tried searching the Lion or iMac forums for similar issues, just to see if anyone has hit on why it is happening?

  • Is there a fix for the connectivity problems with iPhone 5S and ISO 7.0.2?

    Is there a fix for the bluetooth connectivity problems with iPhone 5S and ISO 7.0.4?
    I am having problems connecting the BT Audio and the handsfree phone connectyion is unreliable in 2012 Mitsubishi Lancer XL.
    All worked OK with ISO 6.

    Hello CraigNicholson
    You would need to sync with iTunes to get that process to work for you. Check out the article below for more information on how to resolve that issue to get the proper token to use Push Notifications again.
    iPad and iPod touch: Unable to use YouTube or Push notifications
    http://support.apple.com/kb/ts3305
    Regards,
    -Norm G.

  • Official news on a fix for those of us with issues with ios4 and 3g?

    Hello all I'm new here on the forums waves
    I have recently upgraded to iOS4 on my 3g and am one of the unfortunate to experience a downgrade in performance and major increase in heat(very concerned about the heat issue).
    I have noticed a lot of people around different forums venting about this issue which is very understandable but...What I want to know is, does anyone know or have any official info on weather apple are releasing a fix for these problems? I know that the 3G is now been discontinued but surely they need to do something about this?
    Thanks

    Hey all thanks for the replies
    Sorry wasn’t trying to get people to speculate more trying to get some official facts in the hope someone had seen some sort of news from apple.
    I really hope they care, I am thinking of getting me a Mac but if they are like this with "old product"...I mean I know it’s a very old product and they are concentrating on newer products, but I for one can't upgrade for the foreseeable future and I’m sure many other are in the same boat it would be nice to know they still care about keeping us out dated owners happy just for a little longer until we can all upgrade! =(
    I did try the rest thing and I think it may of help the problems slightly...still getting extremely hot with basic things though...
    Thanks again for the replies

  • Possible fix for some dlink routers with wifi issues

    I found something online that stated that if you turn off a feature  called WMM that it can help or fix some wifi issues, and on my dlink  dir-268 it seems to be working. Now without this feature turned off I  could connect to my wifi but not much else, with it off I have checked  websites online and also for the first time been able to download a  300MB+ file.  I dont know if it is still used on the newer dlink routers  but it could be at least a temp fix for some.  For my router it is located under the advanced/ advanced wireless settings
    Please post your results if you find this feature on your router, and list what model you have and if it worked so if it fixes problems for enough people mabe we can let dlink know of this find. could help in getting a fix out for the router firm ware or mabe even the android os.

    Wouldn't really be a fix... more a workaround. However...
    Both my Plus account, and a free test account I set up, don't have reliable push... so I think the problem is a little more complex than this.
    While there has been a theory that free accounts work (which I have not experienced), I don't think Apple or Yahoo have ever stated that push was only intended to work for free accounts...

  • Fix for WebHelp output issues with IE 11 breaks Search function

    I use RoboHelp HTML 9 and have been having issues with generated WebHelp in IE 11. The TOC was totally blank and the Search tab looked fine but did not function. Everything worked fine in Firefox. After much experimenting and online research in these forums and elsewhere, I have been able to get the TOC to display properly in IE 11 (and Firefox) but the fix has caused the Search tab to stop functioning as per this other forum post RH9 Webhelp Search function is not working properly.
    I need to have BOTH TOC and Search displayed and functioning properly but in order to get the TOC displayed properly I had to change the Preferred Format setting to "Pure HTML" and, according to the post mentioned above, that is what messes up the Search function. Is there a solution that will allow both TOC and Search to function properly?
    Here is a summary of the steps I have taken to get to this point:
    Tested WebHelp output from two different projects of my own as well as the Salesbuilder starter project - all would display/function properly in Firefox but not in IE 11 (blank TOC and non-functioning Search).
    Found a "patch" for RH10 for the exact problem I was having with RH9 but was not able to find a version for RH9. Since the patch included 2 files (whutils.js and whver.js) only, I backed up these files in the RoboHTML\WebHelp5Ext\template_stock directory and replaced them with the new ones.
    Regenerated one of my RoboHelp projects - still didn't work in IE 11 and now didn't work in Firefox either!
    Tried turning on Mark of the Web but this did not help and would not allow opening PDF's which is necessary to one of the projects so I turned it off again.
    Changed Preferred Format setting to "Pure HTML" instead of "DHTML" and the TOC displayed and functioned properly in IE 11 and Firefox! Hurray!!
    Celebrated for 10 seconds until I clicked on Search tab and saw the input box filled with letters of the alphabet with other random letters, words, numbers below. It looks almost like an index but neither of my projects uses an index and I have not generated one in either project.
    Found the post mentioned above which states that the solution is to change the Preferred Format setting back to DHTML but when I do that I am back to blank TOC and proper-looking but non-functioning Search!!!
    I have now removed the Search tab from the output of one of the projects since it is not really necessary but I need to find a fix for this for my other project.
    Both of my projects are run locally - one is release documentation that is distributed on a CD and the other is CSH which is loaded on the local server with the software for which it was created.
    Dorothy
    Note to Administrators: Sorry, but I originally posted this as a reply to a previous post - Contents, Index, & Search do not display in generated help... - so perhaps it should be removed from that thread to avoid confusion.

    The "preliminary" fix provided has worked perfectly! All versions of my WebHelp project now display TOC properly and I was able to change the Preferred Format setting back to DHTML so the Search tab both displays and functions as it should. I am very grateful to William for providing this fix which works in both IE 11 and Firefox. Someday I will pursue the fixes to make it work in Chrome as well.

  • Fix for music playback problems with new iTunes (11.1)?

    When playing music from my library using the latest iTunes update (11.1), the audio will pause every so often, maybe every 2-3 minutes, for just a couple of seconds - I tried to reinstall and the same problem occurs. Is there a fix for this? I am running OS X 10.6.8 on an iMac.

    Maybe
    Advanced troubleshooting for Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010

  • Fix for SOLR searches beginning with wildcard?

    All, I am having problems finding clear answers on if the above was corrected in ColdFusion 10. 
    I can't get my head around the idea of SOLR not allowing search criteria to begin with a wildcard.  I've seen a solution for reverse wildcard searching, which is great as long as I specify criteria for which I know the ending letters.  For example, if I am looking for all entries ending in "ing", I could do a search on "*ing", using the reverse wildcard to find "gni*".  I have yet to see, or come up with, a solution for a SOLR search with wildcards in the start and end of the criteria.  For example, lets say I am looking for any word with "fus" in the middle, such as "confusing" or "perfusing" or "profusely".  I would want to do a search such as "*fus*".  From what I understand thus far, this cannot be done in SOLR?
    Thanks,
    Tom

    ColdFusion will support whatever Apache solr supports as it is the underlying engine we are using.
    And Solr does support it: http://lucene.apache.org/solr/api/org/apache/solr/analysis/ReversedWildcardFilterFactory.h tml
    I think this is an egregious hack, but still, it's the way they've chosen to support it.
    Solr technically disables support of leading wildcards by default in the traditional query parsers due to concerns about query performance since it tends to select a large percentage of indexed terms.
    Be that as it may, this should be my decision, as the maintainer of the index, not your decision to blanketly disallow it.  If it's available, then one can use it if one choses, or not use it for the reasons you cite.  If you blanketly disallow it, you're removing the ability for me to make that decision.
    It's also a bit of a backwards compat issue, innit?  Verity allowed leading wildcards.
    Adam

  • Phantasm for cs5 to work with cc14

    How can I use my Phantasm Plug-in from cs5 to work with the newer CC14? I changed the plug-in in my preferences menu, but doesn't come up in the effects like it did on the CS5.

    You'll need an update.
    Or did you license it just recently?

  • Is there a fix for an InDesign file with error code 3?

    I have: reset preferences, exported to older file type, opened it on a different machine, etc. Everytime I try to click a page at the beginning of the document, ID crashes and has to reboot. CS6.

    Sorry to hear that. Yes, we may be able to assist! Here is a little more info on how we will do this - Markzware InDesign File Recovery Service:
    http://markzware.com/support/faq/recover-bad-file-service/
    Troubleshooing may help and here are some tips:
    Just like a doctor can not always say what caused the symptoms, they can offer best advice standards for prevention. For instance, the typical items such as; system up to date along with all software used in the process, enough hard-disk space for scratch disks, etc.
    It is hard to say what actually caused your InDesign file to go corrupt, but it comes down to these likely causes: 
    * Corrupt Font(s) (or corrupt font caches - see below)
    * Corrupt Image(s)
    * Power Failure
    * Placing images via drag-and-drop from an Internet page
              - Watch: http://www.youtube.com/watch?v=aLM08sT_F3U
    * Copying and Pasting Images from Word, PowerPoint, etc into InDesign
              - Watch: http://www.youtube.com/watch?v=WSS0Llx4VEs
    * Copying and Pasting text from Word, PowerPoint, etc into InDesign
    * Working on an InDesign file over a network or on a remote server
    Here is a video on how to tackle the font caches of InDesign, which is good to do once and a while anyway:
    http://www.youtube.com/watch?v=Nf5ZuiaYgus
    For checking individual font files (fonts are like mini apps really), we recommend either FontExplorer XPro or Extensis Suitcase Fusion 4, with the later perhaps the more popular of the two.
    Deleting your InDesign preferences can also fix some odd issues. To delete the InDesign Preferences hold down shift+option+command+control on Mac or shift+ctrl+alt on WIndows while starting up InDesign.
    Hopefully this assists.
    Friendly Regards,
    David Dilling
    Markzware

  • Any fix for "CS5 doesn't see my video card"?

    I know there have been threads about CS5 not recognizing video cards on Windows 7 64-bit machines.  I was looking to see if any progress has been made in solving that problem.  My searches don't turn up anything.
    I'm running CS5 on a Dell 1645 with Core i7 820 and an ATI Mobility Radeon 4670 1GB.  The card has the latest drivers, is functioning properly, and is one of the cards Adobe lists as "supported" for OpenGL.  However, CS5 does not detect the card, and Enable OpenGL is grayed-out.
    I tried the workaround suggested in another thread, adding an "enable old GPUs" line to the registry, but that didn't work.  Is there any other fix?
    Doc_Pit

    Out of curiosity, do you have any "mirror" driver installed - i.e., something like PC Anywhere or RAdmin or other package designed to allow someone else to control your user interface?  These are known to get in the way sometimes.
    There is a registry tweak to force Photoshop to use the OpenGL features of your video driver.  It's for diagnostic use only, but it could serve as a workaround until you can get to the bottom of the driver problem (perhaps it will be solved in an upcoming release of the ATI drivers).
    Some of the information in this thread might help you:  http://forums.adobe.com/message/2954477
    Note that the registry tweak is good for diagnostic purposes, and enabling GPU acceleration where Photoshop does not believe the driver can support it can lead to instability and crashes, with loss of data.  It will be interesting to know whether the ATI mobility drivers can support proper OpenGL operation on your system.
    -Noel

  • Any fix for CC render issue with the new MacPro Firepro D700.  Getting lines and flicker as documented in threads

    Hi,
    We're facing some critical problems with our new MacPros, CC, and the Firepro D700's.   It appears that after we upgraded to 10.9.3 the D700's no longer work with Creative Cloud.  Our Premiere renders are full of artifacts, lines, and drop out.   Same issue as documented in RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders     Can you advise as to when the fix will be pushed?  We have turned to "software only" render, which is killing us for time.  We have a huge amount of work that goes through 4 edit bays and its putting us days behind.
    Please let us know,
    Sincerely, Jim Janicek
    Janicek Media, Inc.
    720-891-6276
    [email protected]

    You need to ask in Community: Premiere Pro | Adobe Community but do not expect Adobe to discuss future plans
    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for bug reports or feature requests
    This forum is about the Cloud as a delivery process, not about using individual programs
    If you start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
    Also, this is an OPEN forum, not Adobe support... please do not post personal information

Maybe you are looking for