Fix for VM not received and visual voicemail not showing
Wanted to share this with all. Easy fix at bottom of this post
Iphone 4 user.
My voice mail was not getting through - no tri-tone alert and no sign of the message on visual voice mail screen. Happened over the last 10 days after working properly prior.
Called Apple Care rep. Lot's of thought, lot's of consultation (10 minutes)
Advice: take Sim card out and the put it back in and/OR call ATT to address issue.
OK... I didn't touch the Sim...called ATT. Rep keeps me on 10 minutes! Could almost smell the smoke of her mental processes as she kept saying "OK just one minute" about 30 times and lots of questions for me!
Finally says she is stumped and gets me to her "2nd level" tech person.
This person tells me do this simple thing - delete any visual voice mails and then delete all the deleted. Simple as can be. Took 15 seconds. Problem solved.
AND... she said it's a known issue and that this fix has worked well every time.
Worked for me and so far I don't have to keep constantly deleting the VM's to keep it working.
I told her, please tell your fellow reps and please let the Apple reps know this as well. Would have saved me a lot of time.
So simple...My god.
oh my gosh. thank you! i was also on the phone with them forever, they recommended everything under the sun and none of it worked. i never would've thought of this but it fixed my problem in about 15 seconds. it's crazy that they don't know about this already!
thank you again, much appreciated.
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