Fix for Zen micro photo freezing at start

This is to confirm what I read on a previous post. My micro photo had frozen at the start up, no keys worked and I had to take the battery out to turn off. I was waiting for an RMA and read on a post that the problem could be solved by lightly striking the unit on hard surface while in the on position, let me say, "THIS DOES WORK AND NO LOSS OF CONTENT!". The hard dri've unit seems to get stuck for different reasons, this can be confirmed by a soft clicking or buzzing coming from the unit while in the stuck position. The striking of the unit must jar the hard dri've back into position with no apparent loss of content. So before you re-format, re-install firmware or send the unit in for repair, try this, it worked for me.

THIS DOES WORK. when i first purchased my zen micro
i had dropped it and when i took out the battery
and put it back in, it froze at the creative screen
after paying fees and getting it fixed, there was
no problems for about a year. today it froze out
of nowhere during a song and once again
had frozen on the creative screen. after reading
this post (and also reading why NOT to do it) i decided
to just try it because i would have to replace it anyway.
so i turn the mp3 on, and lightly banged it on my desk
to my surprise it lit up and the screen said "rebuilding library"
and started playing. SO IT DOES WORK!

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Zen micro photo won't start & not detected anym

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just an update:i tried the "caveman repair method" (http://forums.creative.com/creativel...cending&page=3)and it ... worked... partially...at least the player now boots, although only to display a low battery warning...BUT as soon as i plug it to my computer, it crashesand i already tried the rear usb ports, no better, as well as 3 different computers, no improvment neithersooooo... anything else?maybe roasting it next time would help lol

Zen Micro Photo won't Start

Hi,
I have a Zen Micro Photo and it won't start up. The creative screen comes on and that is it. I have tried getting into the recovery screen by taking the battery out and replacing it while holding the power button on. That works and I can select any option but when I select say format, a screen comes up saying formatting but nothing happens.
I have also tried to push the reset button with a pin but it doesn?t seem to do anything at all.
The item is over 2 months old so I cannot return it under warrantee. I would appreciate any help.

I have tried to down load the latest version of the software (ZENMicroPhoto_PCFW_L6__3_0.exe) from the creative web site but when I run it, it says that the player is not connected even though it is. I have even tried to run?the program?while the player is in recovery mode but still nothing. Is there a way of forcing the computer to see it's

Zen-Micro Photo Freeze up H

I have had my Zen Micro Photo a little over 0 months and yesterday it froze up and I turned it off and back on and it just hangs at the Creative screen.
I have taken the battery out and placed it back it. I let the battery run down and re-charged it but nothing happened. ?I really need this thing to work. There is no reset button. Help.

From the FAQ on How do I access Rescue Mode/Recovery Mode on my player?: Creative Zen Micro and Zen MicroPhoto Players
. Make sure that battery is charged.
2. Detach your player from your PC, and ensure that it is turned off.
3. Remove the battery.
4. Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the Recovery Mode appears.
if you vote 'worst' for a post where I try to help you, I don't see much point in trying to help you. :|Message Edited by skb on 04--200708:04 PM

Zen Micro 5GB Freezing At Start Up Says "Creative" ,Nothing Wo

Hi everyone,
2 Days ago my Zen Micro 5GB started to work wrong.
It is freezing at start up and I can't do nothing.
I tried to do any option at the Rescue Mode but nothing works, all the options stuck.
I bought my Zen Micro at The USA and I back to my country - Israel.
I don't know what can I do. Please help me!!!.
Yours,
Omer Hatchek.

Omer Hatchek,
You don't have to post multiple thread on the same question. Just a single post will do. Also, as with other peers advise/suggestion, you should contact Asia Customer Support for further assistance on this since you are in Israel now.
Jason

Zen Micro Photo: freezes when trying to s

Hello, everyone at Creative forums. I'm glad to say that it's been a long time since I've last had any problems with my Creative player, but that's currently not the case.
Currently, my MP seems to have a weird glitch, where when it connects, it will dock and be recognized. But, when the files start syncing, it will freeze (usually in the middle of the first one) and the device will freeze, having to be reset a la battery-yank.
Oddly, my device gives the exact same behavior on both WMP0 and Media Monkey, both of which should (and previously did) sync without problems. I even tried it with Amarok under Ubuntu, but when it tries to connect, it also causes to device to dock and freeze.
This is a weird glitch I have never seen nor heard of before. I have tried a couple of firmward reloads, formats, and clean-ups to no avail. Thank you in advance; any help will be very much appreciated.

?The rebuilding every time you start up is a clue it's going. I shouldn't be doing that. I would be backing up all the music ASAP. The microphoto is the hardest one to open up but the right tools make it easier. I would go with compact flash card since it has no moving parts & most likely less exspensi've than the type of dri've that's already inside. I can only vouch for one brand & model I know works since that is what I've used 8gb runs between $25-$30 U.S.
?? http://www.newegg.com/Product/Produc...m=N82E68202259

Zen micro photo, Austra

hey, this is more directed to to the creative people but maybe someone else knows. Currently in australia we have pre oreders for zen micro photos, though only in selected colours, i looked at the australian creative website and they only have 6 of the colours listed on the zen micro photo page. Does that mean only those 6 colours are going to be released here? Because i want the orange one and they hav'nt got that listed, anyone know anything?
All other country wesites have all colours listed, america, Asia and such
Thanks
Ant

Information on LiON battery lifespans.
A lithium-ion battery provides 300-500 discharge/charge cycles. The battery prefers a partial rather than a full discharge. Frequent full discharges should be avoided when possible. Instead, charge the battery more often or use a larger battery. There is no concern of memory when applying unscheduled charges.
Although lithium-ion is memory-free in terms of performance deterioration, batteries with fuel gauges exhibit what engineers refer to as "digital memory". Here is the reason: Short discharges with subsequent recharges do not provide the periodic calibration needed to synchronize the fuel gauge with the battery's state-of-charge. A deliberate full discharge and recharge every 30 charges corrects this problem. Letting the battery run down to the cut-off point in the equipment will do this. If ignored, the fuel gauge will become increasingly less accurate. (Read more in 'Choosing the right battery for portable computing', Part Two.)
Aging of lithium-ion is an issue that is often ignored. A lithium-ion battery in use typically lasts between 2-3 years. The capacity loss manifests itself in increased internal resistance caused by oxidation. Eventually, the cell resistance reaches a point where the pack can no longer deli'ver the stored energy although the battery may still have ample charge

Creative Zen Micro Photo is Freezing in Recovery M

My Creative Zen Micro Photo was freezing at the Creative logo so I tried what the site told me too which was trying to "clean up" or "format all" in recovery mode but it freezes when I try to do either of those actions. Please help me.Message Edited by moody5665 on 03-7-200703:36 PM

do you hear a sound from the hard dri've like it's stuck? this is common. if so, please search this forum for "hard dri've whack" or "percussi've repair".

Zen micro photo malfunct

I got a zen micro photo a couple of weeks ago, every thing installed fine, it worked perfect. Then one day I go to plug it in for a charge and get an error message "One of the divices attached to this computer has malfunctiond and windows does not recondnise(spell) it. As soon as i get this error, the zen micro completly freezes. The only way i can turn it off is if i take out the battery. At first i thought this was the player it self, so i went beck and returned it. Got a brand new one and everything. I had all the software installed so i just plugged it in and guess wat... i got the same error! I tried reinstalling everything and starting from scratch, but i keep on getting the same error. I need help guys! I want to get this thing to work and there is no way in heck that im getting an IPOD! Im running win xp sp2 recently i installed a usb 2.0 card (which is plug and play) this was inbetween the time i hadn't charged my zen yet. I tried pluging it back to my old usb ports but i still got the same error. I dont think its the usb card...
i need help plz! I cant charge it because it freezes when i plug it in and my battery is almost dead.

I never encountered this with my MicroPhoto, perhaps one of the devices malfunctioning could be in your computer itself and not the player?

Zen micro photo doesn't st

Hi,
when i started my zen micro photo the logo creative appear and the screen didn't change anymore. I Try to shut it down but all the button aren't responding. I plug it to my computer nothing change. Then I remove the batterie now the screen is black and I can't start it.
What should I do?

ShadowFoxxx wrote:
Hey everyone,
For some strange reason, my MP3 player refuses to recover the music that I had on there ( at least 900 tracks with a few photos ). I've gone to Recovery Mode and cleaned it up three times. The first two times ended with a reboot to make sure everything would go along swimmingly.
However, before, my ZEN decided to freeze up on me so I had no choice but to remove the battery and let it re-build the library. After that, the infuriating "Low Battery" sign went on ( even after I let it charge for literally *hours* on end, but that's another problem ). I'm thinking that had something to do with my problem.
But here's the strange part: when I plug it in into my computer, it recognizes it, and the same amount of MB is still remaining, meaning, there is something in there but it's doesn't show up.
Sounds like your database is corruptor the dri've itself is failing & you'll need to format the drive to be able to use the player. Unfortunately you won't be able to recover what's on the player. If you have the wallcharger use it to charge the battery. If that battery is the battery is more than 3yrs. old I would recommend purchasing a new one as the life span is about to that limit. The MicroPhoto will run off AC power without a battery.

Creative Zen Micro Photo Problem (Detecti

BEFORE I CONTINUE, REFERRING TO THE KNOWLEDGE BASE DOES NOT WORK FOR ME, I TRIED THE STEPS BUT THEY SIMPLY DON'T WORK.
HERE IS THE PROBLEM:
YESTERDAY, I RECEIVED MY ZEN MICRO PHOTO BLACK 8GB in the mail, and was able to get the charging started through my computer after installing the required software (mediasource, media player, wmp 9.5 codec, etc). Before I started the charging, I connected my player's USB cable to the back of my pc. Windows XP w/SP2 prompts that it 'found new hardware.' I go ahead and check in my computer if the player would be able to be accessed. I also confirmed with Creative's mediasource software, and it claims that 'no player was detected.' I did the same in windows media player 0, and says that no hardware was detected. I confirmed to make sure that the USB cable was properly connected, and it was. I tried all the ports and tried other devices through them, and they were able to be successfully detected and used, (i.e; web cam). I don't understand why my creative zen micro photo would not be detected by the software included. Windows is requiring me to install some sought of driver for the player, but I already installed all the required utilities and codecs. I believe it is charging and is detected by windows but not as a removable storage, etc, just 'FOUND NEW HARDWARE', and then no drivers found even through the CD creative provided me. I am also fearing that the battery is taking a long time to charge. This morning I saw that the player was on, but was still charging(I assume). I decided to charge while the player was turned off. Hopefully, now it will be fully charged while the player remains off. I will check when I get home. In the mean time, would some one please assist and respond to me for resolving this situation ASAP for the detection of the player. Thank you very much, Arjun (please do not further me to the knowledge base site as I have already tried all the steps, and no improvement what so what in successfully operating this player. Thank you. Just to add on, I also attempted for a firmware update, and the utility said it was not able to detect the player either, so I wasn't able to even complete a firmware update. Please assist me, URGENT. Thank you.

I sadly am very unhappy with the ZEN Microphoto 8. I was planning on leaving on a trip in the morning and found that suddenly my laptop no longer will recognize my device. I hasve been using the device for several months now with no problems at all, unitl this afternoon. It went into recovery mode and no matter what I tried I could not get it out.
I was finally able to unlock the unit by connecting the unit to my desktop. I was then able to install the firmware update. But now the unit will not work on my laptop at all. All of my media is on my laptop. I have tried several cables to no avail. I am sure that someone is going to mention the suggestion that the device not be used on a laptop, however I find it frustrating that after so much time the unit suddenly does not operate. I tried all of the suggestions in the support section. And it seems truly sad that this might just be due to the cinnection to athe laptop, considering the number of people that now use these as their primary PCs.
If any suggestions can be provided as to the cause of this problem I would love to get it fixed.
Eric

Zen Micro Photo 8gb have headphone jack probl

I am going to purchase a zen micro photo, but only if the headphone jack problem is fixed from the previous zen micro's. Anyone know anything about this? Thanks

I doubt that you'll get an *official* response to this as CL does not *officialy* have any problems with the headphone jacks on their units other than from *mishandling* or from a normal and small failure rate. As of now the official stance is that there's no problem to fix. Just keep checking back here. Looks like with the Micro the thread started jumping after about 3 months for the folks that purchased last January.
Mine's about a month old now with no problems.

SOLUTION - Zen Micro Photo Stuck in Recovery M

My Zen Micro Photo got stuck in recovery mode after I followed Creative Labs Technical Support suggestions. They had me do a Clean Up, a Format All a Reload Firmware and a Reboot. After doing this my unit was stuck in Recovery Mode. They then had me load the latest firmware. v .3.0, from a PC connection and I found that it worked fine, but doing the above steps put me back into Recovery Mode hell. So I did some testing.
I loaded firmware version .20.0 from my PC thinking the problem might be in the firmware version. Doing the steps they had asked me to do caused me to be in Recovery Mode Hell, so again I loaded firmware from my PC.
This time I went through each item one at a time and rebooted after each. Clean Up/Reboot, Format ALL/Reboot and Reload Firmware/Reboot. They all booted normally except when I did a Reload Firmware.
Next I loaded firmware v .3.0 to my unit again and did the same test. Again it put me in Recovery Mode Hell after I selected Reload Firmware from the Recovery Mode screen.
Conclusion DO NOT LOAD FIRMWARE FROM RECOVERY MODE. If you have to load firmware at all, do it from your PC connection. I'm going to copy this into the VERY LONG message I have had with Creative Labs Technical Support over the past 5 days and let them know what I have found. I hope this helps others to fix their Micro Photo.

I am having a similar problem. I am stuck in recovery mode and my PC won't recognize the MP3 player at all? I have rebooted, cleaned up, formatted, pulled the batt, etc. Finally I pulled the battery for longer than 30 seconds and that seemed to fix the problem. We will see.
JW
ECIT: oh ya, I am using a microphoto as well.Message Edited by Jfawkingdub on 06-29-200703:2 PM

Zen Micro Photo bugs need to be worked out - firmware update comi

Hi,
I've had my Zen Micro Photo 8gb for a month & have discovered some interesting quirks: first, I don't believe mine is defecti've, though I've had problems. I have encountered freezing on both the "Zen Microphoto" logo and "rebuilding library" screen; I scoured this forum and the Knowledge Base for answers, trying all that seemed applicable?- I tried disk cleanup and reboot (leading to rebuilding library freezes), reformats & carefully reloading the latest firmware?a couple of times. I've drawn some conclusions:?) Mediasource software is not working for me; when I switched to using only Windows Media , most problems went away.2) For whatever reason, "rebuilding library" can only be accomplished while my Zen is connected to the computer - should this be the case?3) It seems like the times my screen freezes on the "Zen Microphoto" logo I may have held the "on" switch to the side a little longer than necessary; I'm wondering if this is happening because I'm holding the switch on a little too long?Anyway, I love the size, look and sound of this player, so I hope to keep using it. NOTE: can anyone from CREATIVE tell me if there will be future firmware updates? Thanks
!!! Steve M.Message Edited by smills on 08-0-20070:24 AM

I run windows XP pro . sp2, its quite strange.. it should work. ! **bleep** IT SHOULD WORK ! :smileyindifferent: , and the wirld thing is. i also try'ed it on another windows XP machine at work.. and it didient work there either. im beginning to question if this is the product for me. its realy sad though, i love the zen design.. not to mention the price.
It realy realy bugs me that the zen micro photo isset supportet on windows 2000, i had this vision of syncronizing my work calender with the zen ... and now its just not possible ! unless my boss wants to give me a new laptop.. and i dont think that will happen . hehe
Well i will keep on working on this issue.. ill let you know guys.

Zen micro photo wont connect

well my brother got a zen micro photo for his birthday yesterday, so in the evening we tried to start putting music on it and it wont even connect. i have windows with service pack 2, windows media player 0, and the micro explorer. now when i connect it to the computer it wont even start charging :/ and the explorer says its not connected, plz help

a way to make windows detect it is too try and run add hardware wizrd in controlpanel also if u make theplayer gointo recovermode then connect it to ur pc windows USUallydetects it as a plaer in recue mode i think well try if u dont know how toget there i think that u hold down the play/pause button er i mean first take out the batery and then hold down the play/pause botton while u plug the usb into ur pc and i think itll go into recovery mode and windwosshould detect it then and thats when you caninstall the firmware using the executable file and if something goes wrong try it again and usually itll work

Fix for Zen micro photo freezing at start

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