FIXED MY CANNOT GET MAIL ISSUE!!!
I finally found what was causing my iphone to get the dreaded "Cannot get mail." error when trying to sync with Exchange. Whenever I received an alert from sharepoint (file update alert, etc.) in my exchange account, iPhone could not get any messages after that. Deleting the Sharepoint alert on the iPhone allowed it to resume communication immediately.
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Similar Messages
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I noticed sometimes my mail app stops receiving pushes for new mail. When I try to refresh I receive the following message, "cannot get mail no Internet connection available". This seems to commonly happen after switching from wifi to 3G.
Force closing the app and restarting it resolves the issue.
Does anyone else have this problem?
I have an iPhone 5 iOS 6.0.2 with Sprint.I did fix this issue by restoring the iOS on my iPhone 5.
First I made sure I backed up my iPhone, I used the iCloud.
I used iTunes to restore my iPhone by following these steps.
http://support.apple.com/kb/ht1414
After I restored the iOS I actually had to reset the iPhone again to restore from the iCloud because the first time it did not ask to restore from iCloud, so I went to Settings > General > Reset > Erase All Content and Settings. Then I was able to restore from my iCloud back up.
Since I did this I have not had any problems switching between 3G and WiFi.
I hope this works for you. Good luck and make sure to back up! -
Ios 6 update "Cannot get mail" issue
'I updated to ios 6 on my iphone 4 and now i cannot receive yahoo mail on my phone. I get a " cannot get mail" error. How do I fix this?
I did fix this issue by restoring the iOS on my iPhone 5.
First I made sure I backed up my iPhone, I used the iCloud.
I used iTunes to restore my iPhone by following these steps.
http://support.apple.com/kb/ht1414
After I restored the iOS I actually had to reset the iPhone again to restore from the iCloud because the first time it did not ask to restore from iCloud, so I went to Settings > General > Reset > Erase All Content and Settings. Then I was able to restore from my iCloud back up.
Since I did this I have not had any problems switching between 3G and WiFi.
I hope this works for you. Good luck and make sure to back up! -
Exchange Sync issues - Cannot get mail - the connection to the server faile
Since the upgrade to 2.2, I seem to be having a very frustrating mail issue that i cant seem to fix.
While trying to download my mail from my INBOX (on an exchange server) i get an error message - "Cannot get mail - the connection to the server failed"
ALTHOUGH when syncing my Sent mails, Calendar and contacts i have no issues.
I have tried rebooting the iphone as well as deleting my mail settings and reloading. The reloading was close to working as the iphone did download some messages (in the inbox) but stops someway through it and gives me the error message. Once i get the error message the phone will not download anymore / other mail messages.
Please can someone offer some suggestions.Hope this helps someone like me, who has trying to figure out what went wrong. I have an iPhone 3G and ActiveSync to Exchange 2003 was working perfect for month's. All of a sudden today it stopped syncing my inbox and my battery just about died? Searched and Searched, rebooted Exchange, removed email account info, still not luck keep getting "Cannot Get Mail" "The connection to the server failed" message. The weird thing is I could get to my sent items, Calendar and AD contacts? But a thread in another Apple forum opened my eyes to what the problem was...a corrupt email in my inbox. Not sure what email it was I pretty much deleted every email I had after the last one I received on the iPhone. But it fixed the problem, no messing with Exchange virtual directories...nothing...just deleted a corrupt email!
Hope this helps someone..... -
I recently changed my aol password and right after I changed, I cannot get mail. I get a a pop up block that says, Cannot Get Mail, the user name or password for AOL is incorrect, settings, OK. I go to settings as suggested but the account area is grayed out and will not let me open. Need help on how to fix this problem. I tried sync with my PC and that did not help either.
It sounds like you might need to contact Yahoo! if you aren't able to setup your email account as a new account after deleting it.
I found some links on the Yahoo! website that might help:
http://help.yahoo.com/kb/index?page=content&id=SLN4138&locale=en_US&y=PROD_MOBIL E
http://help.yahoo.com/kb/index?locale=en_US&y=PROD_MOBILE&page=content&id=SLN261 7 -
My iPad is bringing up a message saying "cannot get mail"the connection to server failed. It won't bring up my yahoo mail but does bring up my other mail...how do I fix?
Other users have been reporting Yahoo mail problems that are not iPad problems. Might be something to try on these links.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try a Reset - iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
Or this - Delete the account in Mail and then set it up again.
Cheers, Tom -
How do I fix my phone? I cannot get mail-I only get the message that the conncection to the server failed.
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss) -
I Cannot use Safari to access my bookmarks, I get a server failure message. The same is happening with my email. I get a message cannot get mail, server failure. How do I fix the problem?
It might be worth a shot to reset your router first. Unplug it from power for about 30 seconds and then plug it in again. Or try any other WiFi network and see what happens.
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Getting a message saying "cannot get mail"; how do I fix this on my 5s
Trying to get Oulook mail on my iphone 5s. Getting a message: Cannot Get Mail "the connection to the server failed" but all seems to be set up proberly. How do I fix?
Is this a work account? IF so have you ask your IT dept?
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ICloud Mail issues: "Cannot Load Mail" and "Cannot Get Mail"
I'm currently experiencing issues when trying to access iCloud Mail which is visible in two places:
- on a iOS device (iPad and iPhone): when opening Mail.app and trying to check my iCloud Inbox:
"Cannot Get Mail" "The user name or password for 'iCloud' is incorrect."
- on http://www.icloud.com: when clicking the Mail icon:
"Cannot Load Mail" "Help Apple improve iCloud by reporting this problem." [Reload] [Report to Apple] [Close Mail]
Oddly enough synching Contacts and Calendar items works fine on the iOS device (so username and password are obviously correct), and logging onto http://www.icloud.com using these credentials with use of all other application icons (Contacts, Calendar, Find my iPhone) seems to work also.
I created a "free" me.com account to enable "Find my iPhone" when iOS 4 was released (which doesn't include mail), and already had a Apple ID. Presumably these got merged now, maybe contributing to the issue?
iCloud is only available to me through the web or my iOS devices, I currently don't have Lion installed.
Suggestions?I am in the exact same boat:
I was a MobileMe subsciber who migrated to iCloud
MobileMe ID was [email protected]; Apple ID [email protected]
All iCloud services work as intended EXCEPT mail
I can access iCloud Mail by:
Mail.app in Lion
When I access my iCloud mail on my iOS devices, I get "The user name or password for 'iCloud' is incorrect." I know for a fact the password is correct, and all other services work.
When I access iCloud online, again all services EXCEPT mail work. Here, I get the "Cannot Load Mail." message
Has anyone resolved this; or is this an Apple issue? This is driving me crazy. -
Exchange 2003 SP2: 'Cannot get mail' - another one...
Background info:
I am running a budget exchange system, much like other small businesses out there. I have a self signed cert from an internal CA that i have installed on the exchange server and installed on the iphone. I dont get any cert errors when I log into OWA or OMA with SSL from safari on the phone so it would seem the cert is installed properly.
The only thing that likely differs from my environment is that we have a dynamic IP and use a pop3 connector to download pop3 email into the respective recipients mailboxes from a cheap pop provider and hence we dont own our own domain, instead we use dyndns.org to to update dns records (which works flawless/seemlessly)for us when our dynamic IP changes. So our email addresses are [email protected] while our owa/oma address is a totally different domain - comapnyname.domain2.com. I cant image that this would matter but I figured I would put it all out there anyway.
I have run this test numerous times:
https://www.testexchangeconnectivity.com/
and my server passes with flying frigging colors, I just have to enable the ignore trusts option as our cert is signed by an internal CA (like I said, budget).
So, WM devices, entorage, and outlook with rpc over https all work flawlessly. But this FRIGGING iphone wont. I get through the exchange configuration just fine using various settings. I have tried it with and without the domain option, and I have tried entering the username with and without the DOMAIN\username.
Every possible combination goes through fine, in the setup. Then I end up with the same result. After the setup finishes, I go to the inbox for the exchange account and it says up-to-date with no items. no contacts or calendar items download either. After a while, if i go back into the same inbox I get the "Cannot get mail" error.
I have been googling this for days and I have yet to find a solution. Not to mention I, myself, am an MCSE w/ messaging and I have yet to come up with a solution on my own. My server works fine, nothing wrong there - it works with every device but this iphone. The only solution I have seen so far is to pay 175 bucks to one of these iphone messaging specialists to have them fix it, which isnt happening. Any advice you guys may have would be great... thanks.I have used my iPhone with 2003 SP2 and self signed certs. I am trying to understand more about your domain names - you say you don't own your domain, but then you say you are using Dyndns.
I want to assume that you do own the domain name, just not a static IP to go with it. If the IP changes frequently, push will not work very well.
If you are using a self-signed cert then you MUST import the root cert that did the signing. This a the public part - not the private key. If OWA and Exchange are different domains then they have different root certs.
If you can hit the Exchange server domain via IE, you can view certs, then save the root. Then email the root to the phone (using gmail or some pop3 account) and import it. That will fix any cert issues.
I mention this, as you don't mention anywhere that you have imported the signing certs root. -
All my apple devices have suddenly stopped allowing me to access my email account. I keep getting a message saying "cannot get mail, the connection to the sever failed". What has happened and how do I fix it?
Have you seen this? Take a look. There are issues with Microsoft services today.
https://status.live.com/ -
Hello,
I bought a used Apple IPHONE 4S about 6 weeks ago. For all this past period, it was working beautifully. This morning, I started having poblems with connecting JUST on OUTLOOK or Hotmail and on Microsoft Exchange. All other programs, such as Gmail, Yahoo as well as other apps, such as Facebook, Whatsapp, Facetime, are ALL working properly.
the One problem I am having is when I try to log onto my Outlook ( ex Hotmail) account, I get a window with the following warning:
"CANNOT GET MAIL. THE CONNECTION TO THE SERVER FAILED"
I have done everything to solve it from taking out the card to switching it off to resetting the network to deleting my account to re-starting ..NOTHING worked.
PLEASE can you advise me what to do? The Network server was working great. So what happened and how can i fix it?
Thank you
Nina ...The issue isn't with Apple/iphone or your network.
The issue is with Hotmail, there have been a ton of threads on this already with other user having issues.
You'll have to wait until hotmail resolves the issue.
link http://status.live.com/ -
I keep getting a message Cannot Get Mail No password provided for "MobileMe"
I have upgraded to 4S and the phone is functioning properly but I keep getting some error messages. In Mail, I keep getting the prompt - Cannot Get Mail No password provided for "MobileMe". Please go to Mail Account Settings and enter a password.
When I click Settings, I have already removed the "MobileMe" account from my phone & am receiving the MobileMe mail through the iCloud account that is set up. And that iCloud account is functioning properly.
So the Mail is attempting to pull mail from an account I deleted off my iPhone & then when I try to follow the prompts to fix the problem & enter a password, it's no longer there.Hello Laurel,
Thank you for the details of the issue you are experiencing with your email account on your iPhone. I recommend the following article to troubleshoot the issue you described:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Iphone 5. cannot get mail. no internet connection available.
I have the iphone 5. My carrier is Sprint. I can get email only when connected to wi-fi. When no wi-fi is available I get a pop up message that says: cannot get mail. no internet connection available.
I am sure I am just missing a setting or something to correct this. Any ideas?
Thank you!I experienced this problem firsthand with a Sprint iPhone 5 about a month ago, telling me it had no internet connection and could not check my email (which was Gmail, set up through the native Mail app, using default settings). I can confirm that restarting the phone (holding home + power buttons until restart) temporarily fixed the problem but it quickly returned. Toggling Airplane mode did nothing. The problem did return within the same day after a period of time. I have since switched back to AT&T.
Interstingly, my sister had the same issue with her brand new Sprint iPhone 5 this week. She called Sprint and the customer service representative confirmed that this is a problem that only affects Sprint iPhone 5 users who use Gmail. The rep told her that it affects Gmail both in the native Mail app and also in the Gmail app, but web use still works (I haven't confirmed this). The rep also said that Sprint is aware of the problem and working on a fix that would be delivered in the form of a "software update" but there was no clarification if that was an iOS update or a Sprint carrier update.
That's all the info I have now, but if you're a Sprint iPhone user and experiencing this problem, please do call Sprint and let us know what you find out.
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