Fixed rate / adsl | slow speed connection

Hi guys
Around 2 weeks ago I've installed my "Unlimited Broadband" 16 Mbps BT package. I'm connected to the main socket, I tried both filters, I tested speed on various speed tests on both wifi and ethernet and never exceeded 2 Mbps. My router is BT Home Hub 4.
It seems to me that I'm experiencing fixed rate connection speed instead of the one I'm paying for..
My result from speedtest.btwholesale.com:
http://i.imgur.com/ZddfV6r.png
result from dslchecker.bt.com for my phone number:
http://i.imgur.com/yp2SiTv.png

dfenceman wrote:
Is it not unusual for someone with low speed to be put on ADSL2 lately ?
I agree with you that for some reason some customers do get on adsl2 right from the outset even though conenction speed is <8mb - that's wholesale for you a rule unto themselves very similar to openreach
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My iMac internet connection is not faster but as fast as it used to be. I was using WPA2 and it was really good for a year and then I got disconnected or very slow. So I created the new network bearing the same old name but use WPA and did not delete the old one, some how everything is back to normal.

ADSL - Slow speed now been stuck at around 28kbps ...

We usually get up to 2.5MB ADSL speeds but at the moment we get around 28k which seems to be consistant and unbearable.
Or configuration is as follows,
Hub v3 is plugged directly into the master socket.
Phone is on the extension with a filter on the line.
Taking a look in the event log in the BT Home Hub for the last connection we see,
18:21:08, 07 Apr.
(55036.570000) DSL noise margin: 5.90 dB upstream, 6.20 dB downstream
18:21:07, 07 Apr.
(55035.410000) DSL line rate: 911 Kbps upstream, 280 Kbps downstream
4. Board version:
BT Home Hub 3.0A
5. ADSL uptime:
2 days, 03:47:19
6. Bandwidth:
911 / 280
7. Data sent/received:
0.1 / 1.1
To try and remedy this we cycled through the following,
Re-started the hub - no change
Took out the BT Accelerator filter on the master socket, thinking it may be faulty - no change
Changed the filter for another one on the extension phone line thinking it may be faulty - no change
Plugged the Hub directly into the Test Socket - no signal
The broadband speedtest gave the following
"We haven't been able to complete the speed test at this time. This may be due to a problem with the speed tester, or your line may be running very slowly."
Any other Ideas welcome.
Thanks,

So I am performing the ultimate Broadband test - Plugging the HUB directly into the test socket with a filter connected between the socket and the HUB.
I reset the router to get a clean start.
The results are as follows,
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:39:00
Downstream:
280.6 Kbps
Upstream:
847.8 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.1 dB / 7.2 dB
Line attenuation (Down/Up):
50.1 dB / 31.5 dB
Output power (Down/Up):
14.3 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
2705 / 896
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1895 / 2766
Error Seconds (Local/Remote):
12243 / 1092
From the logs
06:51:16, 11 Apr.
(37452.880000) DSL noise margin: 5.90 dB upstream, 7.90 dB downstream
06:51:15, 11 Apr.
(37451.490000) DSL line rate: 899 Kbps upstream, 280 Kbps downstream
Running the Broadband Speedtest produces the following,
“We haven't been able to complete the speed test at this time. This may be due to a problem with the speed tester, or your line may be running very slowly. “
We then ran the following - http://speedtest.btwholesale.com/
And got,
Download Speed(Mpbs) 0.13
Upload Speed(Mpbs) 0.42
Ping Latency(ms) 0.00
At best we seem to get - Download Speed(Mpbs) 0.25
Connecting directly to the test socket has made no difference. The broadband continues to be abysmally slow.
I would ask BT to kindly reset our profile if indeed this could be done on the line to improve the speed, i will then recheck again?

Re: slow speed & connection problems

Connection for my broadband is really slow and i can't even fix it too.

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

ADSL slow speed

Hi i currently use aol on a bt line, we recently had a engineer ou who found a fault on the bt side as the line just went and all you could hear was a echo engineer rectified the fault.
Up until about 3 days ago we were getting around 1mbps then all of a sudden we started getting speeds of around 0.222 mbps then 0.434 mbps then yesterday it was around 800 mbps but today its around 300 mbps. There has been a lot of bt vans around our area could it be bt as there are a number of new houses being built and a lot are complete.
I thought it may be the computer so i accessed broadband speed check through a laptop and ps3 but it is still the same,we use a wireless router and also only use 1 adsl filter for the phone line and broadband.
We have also noted that when we use our phone there appears that someone puts the phone down at the other end but our line is exclusive to us help would be very much appreciated.

Hi guysie,
Unfortunatly we are unable to give support to non BT Retail Customers. You will need to talk to your communication provider.
If your a AOL Customer then please visit: http://www.aolbroadband.co.uk/help/guides/beginners-guide.html
BT Retail (a communication provider like aol, sky, talktalk, ect..) do not maintain your line and exchange this is done by Openreach (a BTplc Group Company). Openreach and BT Retail are seperate companies.
If you need to contact Openreach this can ONLY be done by contacting your communication provider.
Hope you get it fixed soon,
cheers
I'm no expert, so please correct me if I'm wrong

Very Slow Speed & BT seem unable to fix

Hi All,
First time post and would very much welcome anyone’s view on my problem.
Apologies if it’s a bit long!
The problem: Very slow download speed, going as low as 50kbs. Prior to this issue my download speed was around 4.5Mb but since this issue started it has reduced to around 1Mb first thing in the morning which decreases as the day goes on.
The results of a previous BT speedtest were Download Speed 190Kb / DSL connection rate 6.62 Mb (Downstream) / 448Kb (Upstream) IP Profile for line 5Mb
(All tests were carried out using a single Windows 7 desktop pc with a wired connection to a home hub 2)
6 Feb – Contacted BT to advise of speed problem and was informed that they would need to run a test which would take 48 hours.
8 Feb – Contacted BT to be advised it could be a problem with the home hub or network not passing signal. Further line test carried out and was told that it is not a fault within my property. They would pass problem to Network Faults Dept so they could reconfigure the line and they would call me 9 Feb.
9 Feb – BT Called and following a search on this site I mentioned that the noise margin seemed high (13.3dB/26.0dB) He said it should be 6dB and put in a request for it to be lowered and was told the speed should increase by 11 Feb. (Noise margin was under 6dB by the next day)
10 Feb – BT (Level 2 Help) called to advise the broadband connection is in the stabilisation phase.
11 Feb – Called BT to advise no change in speed. They run test and now say fault is inside the house and an engineer would be required. Oh and it would be a chargeable visit. I queried this as the advisor I spoke to 8 Feb said it was not a problem inside the house but his response was that it was originally a network fault, which was fixed, but now it is a problem inside the house. Sounds Fishy!
Call was transferred to the department that arrange engineers and to cut a long story short it was agreed that it would not be chargeable visit.
13 Feb – BT called to advise an engineer visit 14 Feb
14 Feb – Openreach engineer tested wiring and all was OK. Just to be double sure he replaced the master socket to a 2 port type (hub in top port and telephone in bottom) and was told this type does not require a DSL filter. He also changed the Home Hub 2 to a Home Hub 3 and after still no improvement he concluded BT were throttling my broadband. I’m not sure if he reset my profile but said it should start to improve over the next couple of days.
16 Feb – Still no improvement so I called BT again. They wanted to test the line again and it apparently came back with a network fault and it would take another 48 hours. I then asked to speak to a Manager who reviewed my problem history and transferred me to someone in the Network Department. She did a bit of tinkering and the speed went from 200kb to 400kb, then another bit of tinkering and it went to 550kb. At last, i thought, we were making slow progress but since this call, the speed has decreased again to 130kb. She said that I have to wait another 4 days for it to possibly improve and will call me 21 Feb. They keep telling me I have to wait 48 hours here, 3 days there but unfortunately I now have little faith that there will be any improvements in 4 days time. Is this acceptable or am I being too impatient.
This is the latest ADSL line status:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 05:23:05
Downstream:
6.469 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.6 dB / 23.0 dB
Line attenuation (Down/Up):
40.5 dB / 23.5 dB
Output power (Down/Up):
20.2 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 2
CRC Events (Down/Up):
2423 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
9705 / 2
Error Seconds (Local/Remote):
1920 / 3

Cable connection to Hub
1. Best Effort Test: -provides background information.
Download Speed
127 Kbps
0 Kbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 127 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.62 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

What is the minimum speed Telstra guarantees ADSL 2+ to connect at?

What is the minimum speed Telstra guarantees ADSL 2+ to connect at? I asked a Telstra sales person what the minimum speed was they said the minimum was 8 Mb/s. I asked for that in writing but they could not find it, nor could they find the minimum speed in any documentation. Am I correct in thinking the minimum speed guaranteed by Telstra (for ADSL 2+) is 256 Kb/sec?

Hi jjobrien, Not since the 90s has anyone considered 0.33mbps to be a good speed, so I can understand your frustration with this. What affects your ADSL speed The speed achieved on ADSL depends on a number of factors, the main one being the cable distance between your premises and the DSLAM. Whirlpool have an article that explains the relationship between distance and speed very well and you can view it here: http://whirlpool.net.au/wiki/dslam_speeds There are also DSLAMs that are affected by high demand, and lowering the overall speed available to customers. We are working on upgrading these exchanges and as upgrades are planned, these can be viewed here: http://telstrawholesale.com.au/download/document/tw-report-backhaul-upgrade.xls The configuration of the equipment and internal wiring of your home can also have a big part to play in speed results. How to check your equipment It is possible that there is a fault within network (and not just a matter of cable length), but to confirm this we ask customers to perform an isolation test. We do this on every call as it can not only resolve or identify the issue sooner for customers, but also prevents an unnecessary technician visit and the possibility of an incorrect call out charge. You have already checked these when you called previously, but to make sure a simple fix hasn't been missed, please take a look at this link for the things we look for: http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/5501... In some circumstances, applying a line profile can provide more stability on the network. This next link provides information on how this works and how customers can manage this setting. This is mainly used for customers experiencing disconnections, however in some cases can also improve speed if the issue is caused by packet loss. https://go.telstra.com.au/helpandsupport/-/adsl-line-profiles [Note: after logging in, some customers will be redirected to My Account and need to perform the following steps to then select Account Services then My BigPond from the menu located at the top right of the page.] If you are connected to your modem via WiFi, then this is also an area where speed can be lost. This WiFi Troubleshooting link may be helpful: http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516 If you have confirmed that the above has been done, and you would like for us to assist you further, please provide your contact and account details via the online form that I will send via private message. Please allow up to 5 business days for a response as we respond to each one in the order that it was submitted. - Shelly Wow. Thanks Shelly. I could all do that, but given I have been onto this issue for years on end, and Telstra have freely admitted that their infrastucture is inadequate of delivery their own quoted minimum speeds, I think you are being completely unreasonable.I can understand that getting cutomers to do your work for you is better for you economically, and that using your own staff and technichians would cut into your profits, reported to be 3.8 Billion last year, I get that, I'm in business too, but we have a contract, you and I, and I'm fulfilling my part of that contract and you are not.My part says that I will pay you. Your part says that you will deliver a service.So as I see it, and I'm not a comercial contract lawyer, perhaps you are, maybe "Ira" from billing is, who knows, but as I see it you have a responsibility to either A: upgrade the service - we both know that is not going to happen, because I have been informed by Telstra directly that no upgrade is scheduled, and I followed the link you sent me to report/backhaul-upgrade.xls to a blank document that I couldn't make sense of, or B: change the contract and charge me far less. I propose that you charge me on a pro rata basis. If you deliver 25% speed, I pay 25% fee. You must understand here, I'm not proposing that upgrade a DSLAM and/or that you dig a trench and lay a fancy new cable to my house just so that I cmay enjoy a first world luxury, Im not saying that. What I am saying is that we have a billing issue.How do you see it?John.

Slow speed after fault fixed

i had a line fault fixed on thursday,after about 10 days of losing bb sync about 12 times a day, everything seems ok now, but my snr has doubled and speed seems to be fixed to 9722 down and 888 up, before the fault it was about 16500 down and 1070 up, should i see if i can get my snr and profile reset.
here are my router stats
Mode:
ADSL_2plus
Traffic Type:
ATM
Status:
Up
Link Power State:
L0
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
123
152
Attenuation (0.1 dB):
245
132
Output Power (0.1 dBm):
0
119
Attainable Rate (Kbps):
19336
888
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Rate (Kbps):
9722
888
0
0
MSGc (# of bytes in overhead channel message):
98
10
0
0
B (# of bytes in Mux Data Frame):
20
13
0
0
M (# of Mux Data Frames in FEC Data Frame):
1
8
0
0
T (Mux Data Frames over sync bytes):
9
9
0
0
R (# of check bytes in FEC Data Frame):
12
16
0
0
S (ratio of FEC over PMD Data Frame length):
0.687
4.0
0.0
0.0
L (# of bits in PMD Data Frame):
3840
256
0
0
D (interleaver depth):
448
8
0
0
Delay (msec):
7.70
8.0
0.0
0.0
INP (DMT symbol):
5.60
2.0
0.0
0.0
Super Frames:
329563
292564
0
0
Super Frame Errors:
0
7
0
0
RS Words:
308469396
1007049
0
0
RS Correctable Errors:
469
1054
0
0
RS Uncorrectable Errors:
0
0
0
0
HEC Errors:
0
4
0
0
OCD Errors:
0
0
0
0
LCD Errors:
0
0
0
0
Total Cells:
121577762
11085813
0
0
Data Cells:
1011537
169939
0
0
Bit Errors:
0
784
0
0

have had the hh on for three days now still no change, here are the stats
ADSL line status
Connection Information
Line state
Connected
Connection time
3 days, 00:24:15
Downstream
9,326 Kbps
Upstream
616 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
18.4 dB / 13.5 dB
Line attenuation (Down/Up)
26.1 dB / 11.5 dB
Output power (Down/Up)
26.3 dBm / 0.9 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
87 / 0
CRC Errors (Down/Up)
7 / 0
HEC Errors (Down/Up)
138 / 0
Error Seconds (Local/Remote)
3 / 0

Connection drops and then very slow speeds.

I don't know what's caused this. My broadband has been stable at 7Mb/s downstream for about 6 months now. But a few days ago my connection kept dropping randomly. Now it's stabilised but my speed is way down.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:08:37
Downstream
2,270 Kbps
Upstream
444 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
7.7 dB / 15.8 dB
Line attenuation (Down/Up)
53.7 dB / 31.3 dB
Output power (Down/Up)
6.4 dBm / 1.9 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
264 / 3455723
CRC Errors (Down/Up)
3 / 326272
HEC Errors (Down/Up)
1 / 0
Error Seconds (Local/Remote)
3 / 68422
I've done all the usual things with wiring everything up, changing filters and using the connection behind the faceplate. I've tried to run the test at speedtester.bt.com but I just get an error whenever I try. When I run the test at speedtest.net I get-
Ping: 44ms
Download 1.22Mbps
Upload 0.37Mbps
which is quite a bit slower than what the router says, but it feels even slower than that.
I'm not sure if this just needs a reset at the other end because of all the disconnections or if I've got a real problem but an help would be appriciated.

I finally got speedtester to work. I says the maximum my line can handle is 2000kbps but I used to get 7000. Does this look like a problem with the line?
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1581 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1581 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2268 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
2. Upstream Test: -provides background information.
Upload Speed
363 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 363 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

My MacBook Pro is running slowly. I run Mountain Lion on it. I received the following report from Etrecheck. Can someone help me decipher it and provide me with steps to fix the slow speed?

My MacBook Pro is running slowly. I run Mountain Lion on it. I received the following report from Etrecheck. Can someone help me decipher it and provide me with steps to fix the slow speed?
Problem description:
slow computer
EtreCheck version: 2.0.11 (98)
Report generated November 15, 2014 2:57:16 PM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 - VRAM: 384 MB
NVIDIA GeForce GT 650M - VRAM: 512 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.8.5 (12F45) - Uptime: 6 days 7:45:47
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (25.67 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Rowmote Helper.app
[loaded] com.regularrateandrhythm.driver.RowmoteIREmu (1.0 - SDK 10.8) Support
/System/Library/Extensions
[not loaded] com.smarttech.iokit.SMARTBoard (11) Support
[not loaded] com.tectona.driver.PL2303 (1.3.0) Support
[loaded] com.webroot.driver.WebrootSecureAnywhere (54 - SDK 10.7) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.lookupd.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.coresymbolicationd.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.smarttech.boardservice.plist Support
[running] com.smarttech.floatingtools.plist Support
[running] com.smarttech.ink.plist Support
[running] com.smarttech.SBWDKService.plist Support
[running] com.smarttech.smartnotification.plist Support
[running] com.smarttech.systemtrayicon.plist Support
[running] com.webroot.WRMacApp.plist Support
[running] com.webroot.WRMacBackNSync.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.regularrateandrhythm.rowmotehelperaide.plist Support
[running] com.webroot.security.mac.plist Support
[running] com.webroot.webfilter.mac.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service UNKNOWN (missing value)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Spotify Application (/Applications/Spotify.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Rowmote Helper Application (/Applications/Rowmote Helper.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
npwebroot: Version: 2.0.15 Support
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
Safari Extensions: ℹ️
Password Manager
webfilter
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Java Support
SMART Board Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      3% WindowServer
      2% iPhoto
      2% mds
      2% mdworker
      1% Google Chrome
Top Processes by Memory: ℹ️
382 MB Mail
275 MB WebProcess
107 MB Google Chrome
103 MB WindowServer
99 MB Google Chrome Helper
Virtual Memory Information: ℹ️
270 MB Free RAM
1.50 GB Active RAM
1.30 GB Inactive RAM
1.22 GB Wired RAM
20.97 GB Page-ins
8.64 GB Page-outs

Hi Linc
I hope this is what you were after. Looking forward to hearing your feedback.
Thanks, Susanna.
11/16/14 12:36:02.738 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9b606ce0> { count = 2, contents =
"query" => <string: 0x7fbb9b605720> { length = 109, contents = "com_apple_ats_name_postscript == "Roboto-Regular" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.738 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.878 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9a41d950> { count = 2, contents =
"query" => <string: 0x7fbb9a41d2e0> { length = 108, contents = "com_apple_ats_name_postscript == "Roboto-Medium" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.878 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.889 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9b102580> { count = 2, contents =
"query" => <string: 0x7fbb9b100580> { length = 107, contents = "com_apple_ats_name_postscript == "Roboto-Light" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.889 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:02.898 PM com.apple.XType.FontHelper[91728]: FontHelper: message received. (<dictionary: 0x7fbb9a41d1d0> { count = 2, contents =
"query" => <string: 0x7fbb9a41d2e0> { length = 106, contents = "com_apple_ats_name_postscript == "Roboto-Bold" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
"restricted" => <bool: 0x7fff7912f320>: true
11/16/14 12:36:02.898 PM com.apple.XType.FontHelper[91728]: AutoActivation: scopes (
    "/Library/Application Support/Apple/Fonts"
11/16/14 12:36:03.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91723 [cfprefsd]
11/16/14 12:36:03.784 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91721]) Exited: Killed: 9
11/16/14 12:36:03.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91721 [SleepServicesD]
11/16/14 12:36:08.471 PM com.apple.launchd.peruser.501[159]: (com.apple.tccd[91730]) Exited: Killed: 9
11/16/14 12:36:08.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91730 [tccd]
11/16/14 12:36:09.592 PM com.apple.launchd[1]: (com.apple.xpcd.F5010000-0000-0000-0000-000000000000[91727]) Exited: Killed: 9
11/16/14 12:36:09.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91727 [xpcd]
11/16/14 12:36:13.129 PM com.apple.launchd[1]: (com.apple.XType.FontHelper[91728]) Exited: Killed: 9
11/16/14 12:36:13.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91728 [XType.FontHelper]
11/16/14 12:36:14.996 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91739]) Exited: Killed: 9
11/16/14 12:36:14.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91739 [SleepServicesD]
11/16/14 12:36:20.120 PM com.apple.launchd[1]: (com.apple.cfprefsd.xpc.daemon[76618]) Exited: Killed: 9
11/16/14 12:36:20.000 PM kernel[0]: memorystatus_thread: idle exiting pid 76618 [cfprefsd]
11/16/14 12:36:23.433 PM com.apple.launchd.peruser.501[159]: (com.apple.cfprefsd.xpc.agent[76616]) Exited: Killed: 9
11/16/14 12:36:23.000 PM kernel[0]: memorystatus_thread: idle exiting pid 76616 [cfprefsd]
11/16/14 12:36:26.261 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91752]) Exited: Killed: 9
11/16/14 12:36:26.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91752 [SleepServicesD]
11/16/14 12:36:37.691 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91764]) Exited: Killed: 9
11/16/14 12:36:38.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91764 [SleepServicesD]
11/16/14 12:36:48.938 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91777]) Exited: Killed: 9
11/16/14 12:36:49.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91777 [SleepServicesD]
11/16/14 12:37:01.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91788 [SleepServicesD]
11/16/14 12:37:00.821 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91788]) Exited: Killed: 9
11/16/14 12:37:04.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91706 [distnoted]
11/16/14 12:37:15.656 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91795]) Exited: Killed: 9
11/16/14 12:37:15.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91795 [SleepServicesD]
11/16/14 12:37:27.016 PM ReportCrash[91819]: Failed to create CSSymbolicatorRef for Webroot SecureAnywhere[264]
11/16/14 12:37:27.125 PM ReportCrash[91819]: Failed to create dSYM-less CSSymbolicatorRef for Webroot SecureAnywhere[264]
11/16/14 12:37:27.487 PM com.apple.launchd.peruser.501[159]: (com.webroot.WRMacApp[264]) Job appears to have crashed: Segmentation fault: 11
11/16/14 12:37:30.336 PM com.apple.launchd[1]: (WSDaemon[61]) Exited abnormally: Broken pipe: 13
11/16/14 12:37:34.295 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
11/16/14 12:37:34.594 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "iPhoto" after 1.30 seconds (server forcibly re-enabled them after 1.00 seconds)
11/16/14 12:37:37.648 PM ReportCrash[91819]: Saved crash report for Webroot SecureAnywhere[264] version 8.0.7.78 (8.0.7.78) to /Users/landerson/Library/Logs/DiagnosticReports/Webroot SecureAnywhere_2014-11-16-123737_lukes-MacBook-Pro.crash
11/16/14 12:37:42.660 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
11/16/14 12:37:43.632 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "iPhoto" after 1.97 seconds (server forcibly re-enabled them after 1.00 seconds)
11/16/14 12:37:50.783 PM WSDaemon[91822]: CGSRegisterConnectionNotifyProc called with invalid connection
11/16/14 12:38:09.909 PM Problem Reporter[91853]: launch_msg returned m

One Solution for Fixing Slow Wireless Connection

Quick and easy solution for slow wireless connection.
My hardwired PC connection was working fine over FIOS, but my wireless connection through my Macbook Pro was soooo slowwww, although the machine itself was fine. Pages would take forever to appear, then finally sort of pop up. Didn't really seem to be a Mac problem, just a connection problem.
After searching forever to find a fix, I found a quick & easy solution that works at least for now: change your DNS address.
I'm not a techie so I don't know ALL of the implications of doing this, but in desperation, it has worked for me and I think at no risk to your network or machine. Changing my DNS address has made my connection blazing fast and relieved many weeks of frustration.
HOW: I can only share how to change on a Mac. (Please chime in if you can give directions for PC. ) Just go to this Apple support page, which will outline exactly how to do it. I used 4.2.2.2, I think you can also use 4.2.2.1 as the DNS address. http://support.apple.com/kb/TS2002
Other resources I've found follow:
(specific to FIOS): http://www.stationstops.com/2008/04/16/high-speed-internet-3-tips-to-optimize-your-verizon-fios-broa...
(Specific for Mac): http://forums.macrumors.com/showthread.php?t=358919
Maybe this is a commonly-known fix but it wasn't for me, so hopefully it will help some of the other less-than-technical people out there. Good luck!

Actually this is a common problem with Mac OSX (http://rubyisbeautiful.com/2008/2/8/osx-dns-fix-update) and how it does DNS lookups and pertains to routers that provide the internal gateway (i.e. 192.168.1.1) as the DNS address which is what the ActionTec does by default.
You can change that at the router level to either push out Verizon's dns that the router then uses or any other open dns server. I had to do this a long time ago for some of the OS X boxes on my network.

Slow broadband speed/connection dropping.

Hi, I discovered yesterday that my Hub was unable to connect to broadband, this was around 5pm, at around 7-8pm, the hub was then able to connect to broadband, but with painfully slow speeds, (under 1Mbps download). Connection ha not been any better today and regularly cuts out before reconnecting. Until around 5pm the broadband cut out completely, and did not reconnect. Much like yesterday's problem. It can't be a line fault without our house as the phone works fine, and the broadband was reaching 7Mbps downloads before Wednesday. It's as if BT have come out and downgraded the line. Infact, I'm writing this message using a BT Openzone hotspot from another router in my street, which is capable of 3Mbps download speeds, much faster than what my Hub is able to manage.
Obviously can't give ADSL stats as there is no connection to the Broadband.
Any ideas as to what the problem might be, and how to solve it?

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/wireless/hub3_wireless.html
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Unable to connect / super slow speed WiFi

Ok I am pretty good with all this stuff but I am totally stuck here :-(
What it comes down to is that I cannot connect Wirelessly to the Airport Extreme.
Wired everything works fine. But wireless the speed is terrebly slow and connection dorps and/or times out.
Here is a list of what I did so far:
Updated and restored the software multiple times...
Restored the software from 2nd MB pro
Did complete restore (couple of times!)
Reset all network settings in the MB Pro
Flushed DNS cash in the MB Pro
2nd laptop has the same problem
iPhone can connect just fine!!!!
Verified hat the signal is clear on the channel.
Tested with and without the WPA/WPA2 Personal security
Tested with a fixed channel
Moved Airport elsewhere in the house (MB is sitting very close the the Airport Extreme....)
Replaced the Airport
One MB is on 10.6.8 (reloaded the combo update as well) The other MB Pro is 10.7.2
Any imput is greatly appriciated !!!!
Rogier

Both machines have the same problem. Strangely enough my iPhone 4 connects just fine!
The problem must be in the Airport Extreme that we already have replaced after I first tought that the Airpot card inside that unit had failed....

Slow Broadband Connection Speed

Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.

Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test:    -provides background information.
           Download Speed
           449 Kbps
         0 Kbps          500 Kbps
    Max Achievable Speed
         Download speed          achieved     during the test was - 449 Kbps
    For your connection, the acceptable range of speeds              is 100 Kbps-500 Kbps.
    IP Profile for your line is - 504 Kbps
2. Upstream Test:    -provides background information.
           Upload Speed
           891 Kbps
         0 Kbps          832 Kbps
    Max Achievable Speed
         Upload speed              achieved during the test was - 891Kbps
    Additional Information:
    Upstream Rate IP profile on your line is - 832 Kbps

Fixed rate / adsl | slow speed connection

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