FIXed:T400 Lenovo can not log in when wake up from suspend or sleep time FIXed ( but not sure 100%)

Hi everyone who is having this isse,
I got this issue for months, I spent alot of time to search for the solutions, I found a lot of here but can not fix my issue, I think you did, too.
but today, when I decided to remove all of the FingerPrint softwares, you guys please notice that, when the Fingerprint software is disabled, your login windows will become normal as windows XP style. If it apprears in your system, the log in windows can be looked different.
When I removed all of that software, I restart and problem has gone. But I am not sure 100% that it is the problem or not. May be we should report to LENOVO or IBM that they can upgrade the driver for Fingerprint or fix the bug in the fingerprint software.
Please try this then let me know the result.
Thanks.

I forgot to let you know about how was the issue:
- When we leave the laptop for about 45 minutes or more than that, and we wake it up, the windows showed the "this computer is being locked by <account> only that account or Administrator can unlock" etc...
- Then we press Ctrl + Alt + Delete, and then nothing happens, only a blue screen without anything, the only way that we have to do is hold the power button until the laptop is off then back on.
and I fixed that problem via uninstalling all of the Fingerprint softwares. I hope that LENOVO or IBM can upgrade the software and fix that bug.

Similar Messages

Keyboard not recognized when waking up from suspend

Hello people,
I have a HP Pavilion 11-n030ar x360 laptop (http://support.hp.com/us-en/document/c04439109).
Every time the laptop wakes up from suspend, the keyboard isn't responsive anymore (even after waiting more than 10 minutes) so when I am using i3 I must hard shutdown which is really annoying.
I rebooted 3 times in a row and the keyboard wouldn't be recognized (despite that the keyboard was responsive at the grub menu, because I dual boot with Windows).
Here's the output of dmesg at waking up:
[ 3934.059390] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.110013] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.110959] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.112394] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.113067] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.113692] pci_bus 0000:01: Allocating resources
[ 3934.113737] pcieport 0000:00:1c.0: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 01] add_size 200000
[ 3934.113759] pcieport 0000:00:1c.0: bridge window [mem 0x00100000-0x000fffff] to [bus 01] add_size 200000
[ 3934.113784] pci_bus 0000:02: Allocating resources
[ 3934.113830] pcieport 0000:00:1c.1: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 02] add_size 200000
[ 3934.113855] pci_bus 0000:03: Allocating resources
[ 3934.113951] pcieport 0000:00:1c.2: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 03] add_size 200000
[ 3934.113975] pci_bus 0000:04: Allocating resources
[ 3934.114022] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.114052] pcieport 0000:00:1c.0: res[14]=[mem 0x00100000-0x000fffff] get_res_add_size add_size 200000
[ 3934.114072] pcieport 0000:00:1c.0: res[15]=[mem 0x00100000-0x000fffff 64bit pref] get_res_add_size add_size 200000
[ 3934.114091] pcieport 0000:00:1c.1: res[15]=[mem 0x00100000-0x000fffff 64bit pref] get_res_add_size add_size 200000
[ 3934.114109] pcieport 0000:00:1c.2: res[15]=[mem 0x00100000-0x000fffff 64bit pref] get_res_add_size add_size 200000
[ 3934.114147] pcieport 0000:00:1c.0: BAR 14: no space for [mem size 0x00200000]
[ 3934.114165] pcieport 0000:00:1c.0: BAR 14: failed to assign [mem size 0x00200000]
[ 3934.114207] pcieport 0000:00:1c.0: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114225] pcieport 0000:00:1c.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114265] pcieport 0000:00:1c.1: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114283] pcieport 0000:00:1c.1: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114322] pcieport 0000:00:1c.2: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114339] pcieport 0000:00:1c.2: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114382] pcieport 0000:00:1c.2: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114400] pcieport 0000:00:1c.2: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114438] pcieport 0000:00:1c.1: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114455] pcieport 0000:00:1c.1: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114481] pcieport 0000:00:1c.0: BAR 14: no space for [mem size 0x00200000]
[ 3934.114498] pcieport 0000:00:1c.0: BAR 14: failed to assign [mem size 0x00200000]
[ 3934.114536] pcieport 0000:00:1c.0: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114553] pcieport 0000:00:1c.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.115184] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.116060] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.176869] IPv6: ADDRCONF(NETDEV_UP): wlp2s0f0: link is not ready
[ 3934.606118] PM: Syncing filesystems ... done.
[ 3935.195990] PM: Preparing system for mem sleep
[ 3935.196344] Freezing user space processes ... (elapsed 0.002 seconds) done.
[ 3935.198628] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
[ 3935.200146] PM: Entering mem sleep
[ 3935.200200] Suspending console(s) (use no_console_suspend to debug)
[ 3935.990309] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[ 3935.991327] sd 0:0:0:0: [sda] Stopping disk
[ 3936.073998] serial 00:02: disabled
[ 3936.465515] PM: suspend of devices complete after 1263.564 msecs
[ 3936.492220] PM: late suspend of devices complete after 26.662 msecs
[ 3936.494058] r8169 0000:04:00.0: System wakeup enabled by ACPI
[ 3936.494918] xhci_hcd 0000:00:14.0: System wakeup enabled by ACPI
[ 3936.508249] PM: noirq suspend of devices complete after 15.999 msecs
[ 3936.508398] ACPI: Preparing to enter system sleep state S3
[ 3936.516245] PM: Saving platform NVS memory
[ 3936.516260] Disabling non-boot CPUs ...
[ 3936.516374] intel_pstate CPU 1 exiting
[ 3936.518362] smpboot: CPU 1 is now offline
[ 3936.520169] ACPI: Low-level resume complete
[ 3936.520240] PM: Restoring platform NVS memory
[ 3936.520782] Enabling non-boot CPUs ...
[ 3936.520839] x86: Booting SMP configuration:
[ 3936.520841] smpboot: Booting Node 0 Processor 1 APIC 0x2
[ 3936.539156] CPU1 is up
[ 3936.539375] ACPI: Waking up from system sleep state S3
[ 3936.752946] acpi LNXPOWER:02: Turning OFF
[ 3936.753011] acpi LNXPOWER:01: Turning OFF
[ 3936.753049] acpi LNXPOWER:00: Turning OFF
[ 3936.766288] xhci_hcd 0000:00:14.0: System wakeup disabled by ACPI
[ 3936.767038] PM: noirq resume of devices complete after 13.963 msecs
[ 3936.767792] byt_gpio INT33FC:01: restored pin 3 conf0 0x2003cc02
[ 3936.767799] byt_gpio INT33FC:01: restored pin 4 conf0 0x2003cc02
[ 3936.767806] byt_gpio INT33FC:01: restored pin 5 conf0 0x2003cc02
[ 3936.767835] byt_gpio INT33FC:01: restored pin 13 conf0 0x2003cc01
[ 3936.767903] byt_gpio INT33FC:02: restored pin 4 conf0 0x2003cc80
[ 3936.767915] byt_gpio INT33FC:02: restored pin 6 conf0 0x2003cc80
[ 3936.767923] byt_gpio INT33FC:02: restored pin 7 conf0 0x2003cc80
[ 3936.946944] PM: early resume of devices complete after 179.656 msecs
[ 3936.947399] r8169 0000:04:00.0: System wakeup disabled by ACPI
[ 3936.959794] sd 0:0:0:0: [sda] Starting disk
[ 3936.996879] rtc_cmos 00:00: System wakeup disabled by ACPI
[ 3937.124442] r8169 0000:04:00.0 enp4s0: link down
[ 3937.410368] usb 1-1: reset low-speed USB device number 2 using xhci_hcd
[ 3937.681899] usb 1-1: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 3937.840688] usb 1-3: reset high-speed USB device number 3 using xhci_hcd
[ 3938.628369] psmouse serio1: synaptics: queried max coordinates: x [..5672], y [..4722]
[ 3938.690690] psmouse serio1: synaptics: queried min coordinates: x [1380..], y [1192..]
[ 3938.767112] r8169 0000:04:00.0 enp4s0: link up
[ 3939.208191] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 3939.239853] ata1.00: configured for UDMA/133
[ 3939.258353] PM: resume of devices complete after 2309.553 msecs
[ 3939.258744] PM: Finishing wakeup.
[ 3939.258748] Restarting tasks ... done.
[ 3939.314800] systemd[1]: Unit suspend.target is bound to inactive unit. Stopping, too.
[ 3939.370291] IPv6: ADDRCONF(NETDEV_UP): enp4s0: link is not ready
[ 3939.622830] r8169 0000:04:00.0 enp4s0: link down
[ 3939.622842] r8169 0000:04:00.0 enp4s0: link down
[ 3941.265186] r8169 0000:04:00.0 enp4s0: link up
I hope to diagnose the problem so that I can fix it, but from the dmesg message, it's not clear to me what's wrong.
Any help is appreciated, thanks!

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Regards from Spain.
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Here you are:
Sun May 27 10:12:14 2012
panic(cpu 0 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f819d9e67, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000000a157000, CR3: 0x000000017f555000, CR4: 0x0000000000000660
RAX: 0xffffff80242c3d00, RBX: 0xffffff802a41d200, RCX: 0xffffff80242c3d00, RDX: 0x0000000000617577
RSP: 0xffffff80e7c6bb58, RBP: 0xffffff80e7c6bb80, RSI: 0x0000000000000000, RDI: 0xffffff8012614000
R8: 0x7c1e500000000001, R9: 0x00000000bb7c364d, R10: 0xfffffe800768aa68, R11: 0x00000000000626d9
R12: 0x0000000000000028, R13: 0xffffff80242c3d00, R14: 0xffffff8018060880, R15: 0xffffff80242c3d00
RFL: 0x0000000000010246, RIP: 0xffffff7f819d9e67, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0x000000000a157000, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80e7c6b800 : 0xffffff8000220792
0xffffff80e7c6b880 : 0xffffff80002c473a
0xffffff80e7c6ba30 : 0xffffff80002da0cd
0xffffff80e7c6ba50 : 0xffffff7f819d9e67
0xffffff80e7c6bb80 : 0xffffff7f819da779
0xffffff80e7c6bbd0 : 0xffffff800063abcb
0xffffff80e7c6bc10 : 0xffffff7f819dae2d
0xffffff80e7c6bc40 : 0xffffff800065609b
0xffffff80e7c6bd80 : 0xffffff80002a3f08
0xffffff80e7c6be80 : 0xffffff8000223096
0xffffff80e7c6beb0 : 0xffffff80002148a9
0xffffff80e7c6bf10 : 0xffffff800021bbd8
0xffffff80e7c6bf70 : 0xffffff80002aef20
0xffffff80e7c6bfb0 : 0xffffff80002daa33
      Kernel Extensions in backtrace:
         com.apple.driver.AudioAUUC(1.59)[8F634EA0-B0A8-3577-918F-B27A8CF8C6CE]@0xffffff 7f819d8000->0xffffff7f819dcfff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[4A5A4624-7A52-3EA0-BB8D-5B265B086727]@0xfffff f7f812cd000
            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80866000
            dependency: com.apple.iokit.IOAudioFamily(1.8.6fc17)[0FAF6C3F-B92F-30EA-B97F-86A38119C67F]@ 0xffffff7f80eec000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f808a0000
BSD process name corresponding to current thread: iTunes
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXX
System model name: Macmini4,1 (Mac-F2208EC8)
System uptime in nanoseconds: 239987230897603
last loaded kext at 279002290275: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f807d5000, size 241664)
last unloaded kext at 250544845394: com.apple.driver.AppleMCP89RootPortPM          1.11 (addr 0xffffff7f81d93000, size 24576)
loaded kexts:
com.parallels.kext.prl_hid_hook          7.0 14920.689535
com.parallels.kext.prl_hypervisor          7.0 14920.689535
com.parallels.kext.prl_usb_connect          7.0 14920.689535
com.parallels.kext.prl_vnic          7.0 14920.689535
com.parallels.kext.prl_netbridge          7.0 14920.689535
com.logmein.driver.LogMeInSoundDriver          1.0.0
at.obdev.nke.LittleSnitch          2.4.0
com.apple.filesystems.smbfs          1.7.2
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AppleBluetoothMultitouch          70.12
com.apple.filesystems.autofs          3.0
com.apple.driver.AudioAUUC          1.59
com.apple.driver.ApplePlatformEnabler          2.0.5d2
com.apple.driver.AGPM          100.12.42
com.apple.driver.AppleHDA          2.2.0f3
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AppleMCCSControl          1.0.26
com.apple.GeForce          7.1.8
com.apple.driver.AppleMikeyDriver          2.2.0f3
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.0.5f11
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.2
com.apple.driver.AppleLPC          1.5.8
com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11
com.apple.driver.AppleIRController          312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.SCSITaskUserClient          3.2.0
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.0.3
com.apple.driver.AppleEFINVRAM          1.5.0
com.apple.driver.AppleFWOHCI          4.8.9
com.apple.driver.AppleUSBHub          4.5.0
com.apple.driver.AppleSDXC          1.2.0
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleAHCIPort          2.3.0
com.apple.driver.AppleUSBEHCI          4.5.8
com.apple.iokit.AppleBCM5701Ethernet          3.1.2b2
com.apple.driver.AirPort.Brcm4331          530.4.20
com.apple.driver.AppleUSBOHCI          4.4.5
com.apple.driver.AppleHPET          1.6
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleSMBIOS          1.8
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.5
com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.3
com.apple.driver.AppleIntelCPUPowerManagement          193.0.0
com.apple.driver.AppleBluetoothHIDKeyboard          160.7
com.apple.driver.AppleHIDKeyboard          160.7
com.apple.driver.AppleMultitouchDriver          231.4
com.apple.driver.IOBluetoothHIDDriver          4.0.5f11
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.2.0f3
com.apple.nvidia.nv50hal          7.1.8
com.apple.NVDAResman          7.1.8
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOFireWireIP          2.2.4
com.apple.driver.AppleHDAController          2.2.0f3
com.apple.iokit.IOHDAFamily          2.2.0f3
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOAudioFamily          1.8.6fc17
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.ApplePolicyControl          3.0.16
com.apple.driver.AppleGraphicsControl          3.0.16
com.apple.iokit.IONDRVSupport          2.3.2
com.apple.iokit.IOGraphicsFamily          2.3.2
com.apple.driver.AppleSMC          3.1.3d8
com.apple.driver.IOPlatformPluginLegacy          5.0.0d0
com.apple.driver.IOPlatformPluginFamily          5.1.0d17
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.0
com.apple.iokit.IOUSBMassStorageClass          3.0.1
com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11
com.apple.iokit.IOBluetoothFamily          4.0.5f11
com.apple.iokit.IOUSBHIDDriver          4.4.5
com.apple.driver.AppleUSBComposite          4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.7
com.apple.iokit.IOCDStorageFamily          1.7
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0
com.apple.iokit.IOFireWireFamily          4.4.5
com.apple.iokit.IOUSBUserClient          4.5.8
com.apple.driver.AppleEFIRuntime          1.5.0
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.driver.NVSMU          2.2.9
com.apple.iokit.IOEthernetAVBController          1.0.1b1
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBFamily          4.5.8
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.5
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          331.6
com.apple.iokit.IOStorageFamily          1.7.1
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.6.8
com.apple.iokit.IOACPIFamily          1.4
I hope this could help.
Thank you!!!

I can't log into to my icloud because it asks for apple id but then says that apple id is not the same as the icloud id

I just signed up for icloud. I previously had itunes on my old computer.When I went to sign up to icloud it told me my password was wrong so I changed it. When I went to sign into icloud (after installed) It told me I have to log in using my Apple Id in order to get into Icloud but when I do that, this message comes up :
Can not sign in
This Apple Id is valid but is not an icloud account.
From what I have read your Apple Id is your icloud Id. Help, I don't know what to do? I just want to back up pictures from a phone that someone gave me and that I will be having blanked out when it gets turned on by new provider.
I am able to log on in here but for some reason can't get into my icloud...help is appreciated, thank you.

sckofusernames77 wrote:
but it doesn't ask you if you have one or say that you won't be able to log on without one.
Well, it does say on http://www.apple.com/icloud/setup/pc.html in step 1: "To enable iCloud on your Windows PC (Windows 7 or 8 required), first set up iCloud on your other devices, then install the iCloud Control Panel for Windows.
If you're trying to back up your device to iCloud, that doesn't have anything to do with your computer. You back up to iCloud over wifi. All you do is go to Settings>iCloud, sign in with your Apple ID to create your account, scroll down and tap Storage & Backup, then turn on iCloud Backup. You can then tap Back Up Now at the bottom to start the back up manually, or lock the screen and connect it to your charger and it will back up automatically every day.
Enabling the iCloud control panel on your PC only allows you to sync your iCloud data with your PC, not to back up your device to iCloud.

I can't log in to FireFox Sync. I requested a password reset but did not receive the e-mail. please help ! thank you

Can't log in to sync. E-mail isn't worked.
<i>e-mail removed by moderator. see [[Forum rules and guidelines]] ~m</i>

There's a Bug filed about '''.eu''' email addresses for Sync emails not going thru.

I can't log into my App Store from my iMac.

I updated to the latest system last night, once finished I checked again and the store came up with updates for iMovie and iPhoto, when I try to log in to update these from the App Store Icon, the email address is grayed out, I can add my password, just not my .icloud email... can someone please help?

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.

Can't log into Mac App Store from Mac Pro Desktop.

Earlier this evening I logged into the Mac App Store fine from my MacBook Pro and downloaded an app. Now I want to do same from mt Mac Pro desktop. Despite repeated attempts I can't log in. It just sits and cranks.
Any recommendations appreciated.
OS X 10.9.5

Hello Canyonlight,
Thank you for visiting Apple Support Communities.
It sounds like you were not able to log in to the Mac App Store to download applications on March 11th.
The iTunes Store services were experiencing issues at that time, which may have affected your attempts. You can see the system status for Apple services at this link:
Apple - Support - System Status
Please try logging in again, if you haven't already. Feel free to reply and let us know if the issue continues.
All the best,
Jeremy

MPEG-4 file - can this we changed when it imports from iTunes store?

I recently signed up for iTunes and I was wanting to import songs using the MP3 format, but each time I download it comes through as MPEG-4. I want to use the songs in my family video I'm creating through Roxio Easy Media Creator, but it only accepts MP3's. How do I change the setting so when I download from the iTunes store it comes through as an MP3, not MPEG-4? I've tried everything.
I'm also doing this on Windows XP pc - in case it makes a difference. Any help is greatly appreciated. I'm going crazy trying to figure this out.
Thanks.

EG1974 you can get your iTunes file to MP3 or WAV but the process is a bit convoluted. You'll also lose some quality in the conversion process but you will have something you can play in your car or mp3 player (If it's not an ipod).
1) In preferences/Advanced/Burning
Choose disk format and burn the songs to Audio CD.
2) Once you have done that, again in preferences/Advanced/Importing
Change your import settings to MP3 encoder or WAV encoder and setting to Good Quality 128kbps (I find this works on just about every type of player) then load your CD, import your songs back into iTunes as mp3's. You'll then be able to import the tracks into roxio
At the end of the process you should finsh with both the original & mp3 version in your iTunes libary.
Hope this has been of some help
Locksmith

FIXed:T400 Lenovo can not log in when wake up from suspend or sleep time FIXed ( but not sure 100%)

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