Fixing a macbook pro. HELP

Just wondering if there is any body out there that knows how to fix a problem that i have with my macbook pro, Last night it froze on me so i turned it of and then tried to turn it back on and it would not let me past the first screen that is white with gray apple logo. And underneath the logo is this thinking sign i left it for 10 mins then tried to restart it another 5 times and the same problem over and over. Any suggestions??

Reinstall OS X:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Similar Messages

I did hold the ALT cmand r key but i cant see the globe i dont know how i can fix my macbook pro late 2008 can any 1 plzzzz help me im very upsate but i live PAKISTAN in here i cant find os x lion disk i dont know what to do if i get the os x lion usb

i did hold the ALT cmand r key but i cant see the globe i dont know how i can fix my macbook pro late 2008 can any 1 plzzzz help me im very upsate but i live PAKISTAN in here i cant find os x lion disk i dont know what to do if i get the os x lion usb

That does not work on model year older then 2010 and really doesn't work on any older then late 2011 models.
You will need a set of original system dvd disc thjat are always sypplied with every mac sold before Lion came out. Systems older then late release early 2011 models.
If you don't have them you kcan order a replacement set from apple by calling them. Have the serial number of you mac handy.

How do I fix my MacBook Pro that continues to abruptly turn off, no matter what I am doing? Even after deleting items/trying resolution methods?

How can I fix my MacBook Pro? I have a relatively recent model of the MacBook Pro. I’ve been running Mavericks.
For the past few days, it has been randomly clicking off by itself, I guess crashing. I would be online or just doings on it, sometimes nothing at all, and the screen would go black, the computer would turn off. Then, I would proceed to try to turn it back on, and it won’t turn on for several minutes, no matter what buttons you push. I tried doing an SMC reset for myself. It did not help much. I deleted all my personal files, including plug-ins, especially flash player. I thought that helped, but the computer proceeded to turn off minutes later. Then, out of frustration, (as I have done twice or so before since having the computer) I did what may be called a factory reset for my computer. I erased the current operating system information/memory in disk utility, and then went on to reinstall OS X. This was working fine, and then, a few minutes into the downloading process, my computer turned off once again.
Now, I have no system to operate on. I keep turning the computer back on to try to do it again. But now, the computer tries to do a remote or internet recovery, and tries to re-download an operating system using my WiFi. I’m sure this would be successful, but the computer can’t function for more than a minute or two without crashing/turning off.
I am fairly certain that my power button is NOT stuck.
I did earlier notice the fan making noise, before doing the SMC reset.
The computer did seem to say there was no batteries available at one point.
(But all of this was okay after some point, and I was just doing the reset to try to correct the turning off the system was still doing)
A week or two ago, I did have a glitch where my desktop picture was flashing and acting weird, and other functions on my computer keyboard not working, like volume, keyboard brightness, etc. But I did fix it.
I have not ever had much on this Macbook pro. I do not download applications. I do not store nearly any files on the computer. I usually only use the flash player plug-in. This computer is only used for doing work/business, and for personal use online.
I can’t see why I would have so many problems.
Is it possible that erasing the memory twice or so before is causing an error or issue in the drive?
What is the root of this problem, and how can I fix it on my own?
I can’t really make any progress on the computer since it turns off after only a minute or two no matter what you are trying to do.
What do I do now?

kapots3v4,
if your MacBook Pro doesn’t stay active long enough to perform an OS X Internet Recovery, then you should make an appointment at your nearest Apple store or Apple-authorized service provider to have them diagnose what’s ailing it.

I downloaded an upgrade to my adobe reader today, and ever since my search engine has switched to yahoo and wont change back to google. I have a macbook pro, help please? Does anyone know how I can change this back? I have tried through my settings but it

I downloaded an upgrade to my adobe reader today, and ever since my search engine has switched to yahoo and wont change back to google. I have a macbook pro, help please? Does anyone know how I can change this back? I have tried through my settings but it doesnt work

Hi Timia,
If you are using Safari as a web browser :-
Open Safari, go to Safari menu > Preferences > General, and put Google as the homepage. Then, choose Google as your default search engine.
If you are using Google Chrome as the web browser :-
Open Google Chrome.
In the top right corner of the page, click the Chrome menu Chrome menu > Settings.
In the "Search" section, select Google from the drop-down menu.
Let me know if you still experience any issue.
Regards,
Aadesh

Need help trouble shooting on how to fix my MacBook Pro so it will start

Ok, this is going to be a bit of a long one, cuz there are a good amount of details that go into the problem and how I have tried to fix it.
To start, late last summer I got my Macbook Pro 15" with high resolution anti-glare, 500 GB X 7200 RPM hard drive, and everythin else standard.
Next part of the story is that i decided to upgrade from my 3-year-old iPhone 3GS. So I preordered an iPhone 5 (never doing that again), and finally received it 10/05/12.
Wanting to synch my new iPhone 5 ASAP so I could fully play with it, I finally synched my old iPhone 3GS with my MacBook Pro for the first time. I had not previously synched it with my MacBook Pro, because all of the songs and stuff that were on it were from being synched with my family's desktop (from maybe a year or so ago; I don't synch my phones often.). I also had been lazy this whole time in not transferring the songs and stuff from the desktop to my MacBook Pro, so thats why I didn't synch my 3GS, because I didn't want to lose that stuff on my phone until I had made time to transfer the data. Because of this, I didn't use iTunes that much and I updated it only 2 or 3 times over the year that I had if before I got my iPhone 5.
After synching my old phone, I then tried synching the i5, but an iTunes pop up said that I needed to update to iTunes 7.0 in order to synch the new phone.
So I canceled the pop-up, and checked the updates in iTunes, and selected update (I can't remember what it said I was updating to, but I don't think it was 7.0).
After it started updating, it asked if I wanted to update something something else (I think it was an iOS update or something thing like that.).
I select update, because it looks legit, and why not update the whole computer when I'm taking the time to update iTunes? So the 15-20 minute installation estimation time turns into 2 hours (I think that it said that there was 2GB of update, but not sure.).
At that time, I think of how I don't remember if the update was 7.0 or not (maybe 6.9 or something like that was my thought.). So I tried to re-synched my i5 to make the pop up for iTunes 7.0 to come up. It came up, and I clicked the link to take me to Apple's site. I clicked the update to iTunes 7.0, and it started downloading from the internet, and it gave some download estimation time. Remember that the other iTunes and iOS thing was still updating while iTunes 7.0 was downloading. The problem was that I had to go to work a few minutes before the download of the iTunes 7.0 from Apple's site would complete and 1.5 hours before the other updates would finish. So I just left my MacBook Pro open, running, and updating/downloading.
After work, I checked my laptop, and it said something about finalizing the installation. So I hit that button to finalize or whatever it said, and it starts finalizing.
After waiting 10 or so minutes I check my MacBook Pro again, and it says that it needs to restart to complete the process. So I hit the restart button on the pop up.
It restarted, and against a blue screen there was a grey pop up that said that there was some error or something like that in the installation and that I needed to restart the computer again. There was only one button on the pop up, and it was the "Restart" button. So I pressed it, and it restarted again.
However, it didn't fully boot up (and to this day still doesn't) and get past the grey screen with the apple and the spinning gear thingy underneath it.
After like 20 minutes, I did a forced shut off, and rebooted while holding the option button to see if I could start my Windows side, since I have my computer bootcamped, though I haven't used Windows on it yet. The three options appeared: Windows something, Macintosh something, and Recovery HD. I clicked the Windows button, and after loading and stuff, Windows was running and working. So I'm pretty sure that my problem isn't a hardware problem, but a software problem.
So I asked a friend who is studying to be some kind of computer guy, and he suggested that I put in the Mac iOS X disk that I got with my MacBook Pro when I start up and try to get to Disk Utility. I did that, and was able to get to Disk Utility. And as he instructed, I (on the First Aid tab, I think) pressed "Verify Disk". He said that it started to look for problems and stuff. Then when it was done, I pressed the "Repair Disk", and he said it started fixing those problems. After it was done, I performed another forced shut off. I then turned my MacBook Pro on with crossed fingers, but it was still stuck on the gray screen with the apple and the gear.
He then suggested that we try to start it in Safe Mode, so we researched how to do it on my family's desktop. I tried holding Shift after the turn on tone and releasing it when the spinning gear appeared, but that didn't work. I'm still not sure if that's the right way to start in safe mode.
So right now I don't have any other ideas, besides spending money to get it fixed, which I don't want to do, cuz I'm not rich and I work hard for all these fancy toys.
It ***** to have the joy of getting the newest iPhone overshadowed by my MacBook Pro not working.
Someone, please help!!!

First off your older OS X boot disks are no good as you upgraded OS X to a later version.
When you held the option key down at boot, this entered Startup Manager and by what your describing you have Recovery HD, Macintosh HD (your OS X boot partition), and Windows BootCamp partition.
To repair the drive, you enter Recovery HD and use Disk Utiltiy there to repair the Macintish HD partition.
You also use Recovery HD to reinstall OS X 10.7 or 10.8 from Apple's servers, this should fix your problems without deleting your programs or files. (some third party with at boot kernel extension ones will have to be reinstalled)
All you need to know is here
Step by Step to fix your Mac
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

Please HELP! Fixing My MacBook Pro after I accidentally dropped it

Hi there, I dropped my MacBook pro earlier and I went online and read some discussions on how to fix it. So I checked my data utility, it says 'Verified' on SMART status, does this mean that my hard drive is okay and all my files are still there?
Then I clicked on 'repair disk' under the First Aid bar, it says "Some information was unavailable during an internal look up", can someone please help me explaining what this means?
Then I followed the Apple instructions page http://support.apple.com/kb/TS1440 to use Time Machine to back up my files as my has possible, but at the time I proceed to 'select a backup source', it shows nothing but just "Searching for time machine backups......" below on the screen. What does this mean?
I really need my laptop to come alive, and I'm not that tech-savvy, I'd really appreciate your help! Thanks!!!!

Can you open Disk Utility? (Boot off of an install CD -- 10.6 or below, or the rescue partition -- 10.7 and above, and find Disk Utility on your menus) If Disk Utility comes up and your disk is on the left side and it is greyed out, then things are not good for the disk, but just being able to run Disk Utility is a Good Thing because it means that your computer is probably ok.
If the disk appears in disk utility, and it is black, click on it and run "repair disk" (There are 2 buttons -- the verify disk won't fix any problems that it finds, so go straight to the repair)
If it runs with no errors, or finds errors and successfully repairs them, your data is safe. In the case of a successful repair, always run verify again. Sometimes it has to repair 2, 3, 4 or more times before it goes through and finds nothing wrong.
If it stops during the repair and comes up with a message in red saying that the repair failed, then your disk is probably toast BUT -- the fact that your computer is running the Disk Utility indicates that your machine is still fine and can be brought to life with a new disk. Sometimes you can get the data off of the old disk.
How techie are you, and is your machine one that you can open up and replace the disk yourself? If it is, then you need to look for instructions on how to replace the disk on your particular model of computer. Or you can take it to a professional to do the swap.
I know the feeling of watching the macbook pro hit the concrete floor -- AACCCKKK!!! But in my case a new disk and a restore from Time Machine and I was back in business.

Need help fixing my MacBook Pro.

I just sold my 2012 MacBook Pro and in the process of doing that I erased everything from the hard drive. Now when I start up I'm getting a folder with a question mark on it. I then pressed the option key and am getting a spinning globe with a clock meter underneath it. What is going to happen now after the clock gets to zero and will it be fixed as if it is a brand new computer on start up.

Mackin90,
you’ll need to take advantage of OS X Recovery. If you also erased your recovery partition, then follow the instructions for OS X Internet Recovery on that same page.

After upgrading to Mavericks on MacBook Pro, help doesn't open

I have a MacBook Pro OSX 10.9.4 with a processor 2.8 GHZ Intel Core 2 Duo with memory of 4 GB 1067 MHz DDR3. I just upgraded to Mavericks last week and now I can't get the help menus to open when in Finder or using Numbers. I haven't checked the other applications. Do I need to do something with my help menu items? If so what would that be?

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.4 update: OS X Mavericks 10.9.4 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
     Reinstall the 10.9.4 update: OS X Mavericks 10.9.4 Update (Combo).

How do I fix my Macbook Pro (2010)?

I have a 2010 Macbook Pro that I was getting ready to sell. My screen had the wobble and I went to fix it. For some reason, when I put it all back together... the Mac will not boot correctly.
1.) There is no display
2.) It boots once and makes a drive noise, clicks and sounds as though it fails, and then the fan kicks in and it will stay on.
3.) It will not eject the CD
4.) You can power it down by holding the power button
5.) Does not make sound either
Ideas?
Thanks!

     Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.

Dvd issues in macbook pro--help!

Any ideas for cleaning the dvd player in a macbook pro? It rarely reads the discs, skips over parts, or simply auto ejects. Can it be cleaned or replaced? Help!

Many folks here who've had problems with SuperDrives have found relief by using the fairly inexpensive commercial DVD 'cleaning kits' available at any electronics store, Amazon, etc.
No guarantee that it will fix your problem, but it's worth a try.
Clinton

Mavericks has ruined my perfect Macbook Pro,help!!!!!

I have a 2011 2.66GHz Macbook pro on Snow leopard that was verrrrryyy fast and stable until 2 weeks ago when i put mavericks on it,now it freezes and the little umbrella thing appears so often....Driving me crazy,is it coz I'm snow leopard?
I have 4Gb memory and i NEVER had a problem before putting Mavericks on 10.9.2
I jumped from Snow leopard to Mavericks,is that the problem?
I could do an unistall but dont wnt that hassle.
I use my Mac for live gigs and don't trust it anymore..
Help....

The minimum memory requirement for Snow Leopard was 1 GB, but Mavericks requires are least 2 GBs, so you've lost part of your appllication memory from the get go. I would install more RAM because Mavericks prefers more to less.
Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

How do I fix my macbook pro from displaying the wrong dates across the entire system?

Hello, for a while now my MacBook Pro has started to display the dates across the whole system weidly. The dates can go above 300/MM/YYYY. Is it the PRAM battery that could have run out or is it something else? Here is an example that I took today in the Calander application. As you can see it displays the 17 May, 2013 as 137 May 2013.
If there is a solution for this i would really want to know because this is starting to anoy me a little.
Here is an other example from skype
Edit: Ironicaly I found the solution right after posting this, no help is needed any more. Everything is fixed now

Have you looked at System Preferences>Date & Time?
Ciao.

How much is it to fix cracked macbook pro retina display in UK?

I stepped on the corner of my macbook pro 13" retina display and the screen has cracked and there is a black square in the corner where the screen is broken. I was wondering from others who have had the same experience how much is it to have the screen fixed in the UK?
Thanks

I brought it into Apple and had it looked at. The response was that I had three options.
1. Pay Apple $1,200 for a new case and assembly
2. Send case to China, lose the Mac for 2 weeks and pay $600 to replace the case
3. Accept the damage and consider it to be having "added character" to the Macbook.
I chose the latter of the three options and haven't looked back since. I actually have a story to tell with my Mac and a good laugh.
My recommendation however to anyone reading this would be to review if the damage is cosmetic (which mine is) or if it's functional damage. In my case, as I'm a photographer and this was my very first Mac, I wanted it to remain in perfect condition for as long as possible. That being said, I now see the construction of the device to be absolutely amazing. The design and unibody construction protected the Mac from shattering the glass. If this had been any other laptop device I am positive that the damage would have been functional in nature and I would have been spending money to resolve the issue.
The only thing that I ended up getting rid of was my backpack. I now use a breifcase from Saddleback Leather Company. The combination of the two have made me far happier.
I hope this was helpful.
-mM

Macbook pro help

my macbook pro just shut off on me and when i power it back n a folder with a question mark appears and blinks this is my husbands computer and he is in the us army and im suppose to send this to him this week help me someone please

Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

How can I fix my MacBook Pro losing wireless connectivity with Epson Stylus NX625 printer. It will work once and then I get an error saying the printer is not connected.

I can connect to my Epson Stylus NX625 through my wireless network and print a page or two, but then the next time I go to print it says that the printer is not connected. Any fixes? I have tried deleting the printer and re-adding it to my MacBook Pro OS X version 10.9.4, but sometimes it doesn't even find it, and other times it says it is connected, but when I go to print it says not connected. Very frustrated. I have also installed the latest drivers, etc.
What now?

Your computer is going to run hot while playing CPU/GPU intensive games - it should heat up and the fans should be noticably loud. As to why it's 'crashing' - can you post a kernel panic log? You may have some third-party kexts that are causing the problems.
Clinton

Fixing a macbook pro. HELP

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