Fixing blackberry

Hi can you help my blackberry says reload software 552 can anyone help thanks hazel jibb

Article ID: KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
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Similar Messages

  • How to fix blackberry storm screen freeze

    Hey guys i have a blackberry storm 2 and it's screen would just freeze and it would restart by it Self any way to fix this.

    Hi reynardo
    By freezing do you mean your device is unable to boot up ? 
    Have you recently Install any new application or something and are you sure your battery is good enough ?
    Meanwhile try to boot your device On safe Mode :
    KB17877 : How to start a BlackBerry smartphone in Safe Mode
    Try it and let us know in detail about your problem.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • How to Fix BlackBerry App World Identity installation fail problem: (Error Code 80003)

    Hello To all you kickass BlackBerry users!
    I have compiled a web site that addresses the issue if the ID Verification problem (Error Code 80003) when attempting to use AppWorld,
    It seems that it is mainly a Vodacom issue in South Africa, but it should also work with other service providers that have a similar problem. RIM and Vodacom are aware of it and are looking into a solution.. In the mean time you can fix your problem step by step here: http://www.blackberryapps.byethost17.com/
    Regards
    BB Solutions
    Feel free to send a friend request (pin on the site) to contact me personally for any queries you may have.

    Blackberry Identity sometimes gives a problem to download using BIS.
    you can go to manage connections, switch mobile network off, find a wifi hotspot, try updating the identity using wifi, or enter your network provider's apn settings in menu > options > advanced options > tcp/ip, enable the apn, enter service provider apn username and password, save hard reset , and download identity, just remember to undo the changes afterwards.

  • Blackberry blend on mac can't be installed

    Hi i just downloaded Blackberry blend from blackberry website on my mac .
    when i try to install it , there's a pop up message saying :
    "install Blackberry 10 Dekstop software"can't be opened because the identity of the developer cannot be confirmed.
    I hope blackberry address this issue ASAP. 
    Thank you .
    Solved!
    Go to Solution.

    Thank you so much , it turns out i forgot to change the "download from anywhere" in the system preference setting ....problem fixed , Blackberry comunity is the best !!!!!  

  • P9981 trackpad

    Hi,
    Just purchased new 9981.  Straight out of the box and track pad has only partial function.  Push (apply presseure) and some things appear to work.  The scrolling function does not.  Could this be a software fault? ideas and suggestions please.

    I have same problem in new phone!
    The phones always pressed H and L or star help with the application shortcuts automatically when I pressed optical trackpad down.
    I decided to fix my cellphone in person because I used to fix blackberry 9900 and believe that i had a capable to finish it.    I found that the optical trackpad cable is slightly damaged when I presseded the cable.  This cable connected with the metal piece on the motherboard which causing a short circuit and it will type two word H and L by itself.  Finally,I used a small sticker to protect the cable.
    <Personal Content Removed>

  • HT3529 My friend switched his phone number from an iPhone to a Blackberry. My phone still wants to use iMessage to send him a text and won't let me send it as a text unless I turn off iMessage on my phone. Is there a fix for this?

    My friend switched his phone number from an iPhone to a Blackberry. My phone still wants to use iMessage to send him a text and won't let me send it as a text unless I turn off iMessage on my phone. Is there a fix for this?

    jengrz wrote:
    My friend switched his phone number from an iPhone to a Blackberry. My phone still wants to use iMessage to send him a text and won't let me send it as a text unless I turn off iMessage on my phone. Is there a fix for this?
    TechCrunch posted a solution today that applies to this problem, I think.
    Go to: https://supportprofile.apple.com/MySupportProfile.do
    Click your old iPhone and "unregister" it.
    More info here:
    http://m.techcrunch.com/2012/01/05/i...d=tc_home_art&

  • My BB accidently disconnect​ed from the usb cord while I was copying a music file. Now the computer wont let me use it. The Blackberry usb folder doesn't show anymore. How do I fix that?

    My phone is connected because you can see the phone is charging but there is nothing on the conputer showing me that i can access the files on my blackberry. I noticed right after the accident a Blackbery( L: ) file appeared on the 'my computer' folder with nothing in it- it was there without the usb connection from my phone(well, the connection to my pc from my phone didnt work from then on anyway). I thought it was peculiar so i deleted it. I was having second thoughts so i tried to retrieve it but its not in the Recycle Bin. How do I fix this problem, please help me!
    Its a red blackberry 8520 by the way

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • Blackberry curve 9300 trackpad is no longer working, how do I fix this?

    My trackpad has stopped working - I cannot click it or scroll. This is a huge irritation as I can no longer access anything on my phone unless I type in 'text messages' 'blackberry messenger' etc, and press the enter button.
    Before it stopped working it was very tempremental and would scroll rapidly up and down lists or messages without my control.
    I would like help how to fix this, as I do not want to waste money at a phone shop and I don't want to go without my phone for a number of weeks.
    Thank you for any help.

    I have a solution that SHOULD work for everyone;
    First: Remove the BlackBerry's back cover.
    Second: Remove the battery
    Third: Remove the Sim Card.
    Fourth: Click and hold down the trackpad whilst pushing the metal plate behind the sim inwards.
    Hope this works

  • Blackberry HUB "Show Read Filed Emails" ON AND OFF button SERIOUS Gmail PROBLEM NEED BUG FIX ASAP!

    Its been for years (starting from 10OS Version 10.2 ) I couldn't see filed/labeled emails in my Z30/Z10 Blackberry HUB of my Gmail account, but I just downloaded Blackberry Blend and it started to show all my filed/labeled emails, but I still cant see them in my Blackberry HUB! Maybe you can tell me how to make Read Filed Emails visible in Blackberry HUB too?
    Blackberry HUB >> Settings >> Display and Actions:
    Show Read Filed Emails is ON
    Show Sent Emails is ON
    Both are turned on, but I still cant see them like on Blackberry Blend.. On search field then I type specific email from filed/label from my Gmail account I immediately finds it, but then I go back to Blackberry HUB all I can see just emails from inbox and single sent emails and YES "SYNC ALL EMAIL FOLDERS" IS SET TO ON AND "SYNC TIMEFRAME" IS SET TO FOREVER (''Sync All Email Folders'' is set ON and ''Sync Timeframe'' is set FOREVER).
    Here is picture of email settings:
    http://forums.crackberry.com/attachments/blackberry-10-os-f269/338662d1425451994-read-filed-messages...
    I want to see all emails in devices Blackberry HUB like in Blackberry Blend desktop! What should I do to make it happen?
    I find out that then I click on the Blackberry HUB > Settings > Display and Actions: "Show Read Filed Emails" to ON or OFF again and again, view in Blackberry Blend immediately changes in order I did ON or OFF, that's pretty amazing, but Blackberry HUB DOESN'T RESPOND AT ALL! View is the same doesn't matter if I change it ON or OFF.
    View in Blackberry Blend starts to look the same like in phones Blackberry HUB then I click "Show Read Filed Emails" OFF, it looks like Blackberry HUB doesn't respond to ''Show Read Filed Emails'' ON and OFF button at all, ITS ALWAYS OFF! What should I do next??
    I'm using Blackberry Z30, but I have Z10 too and it also doesn't work and it looks like this "Show Read Filed Emails" not working button bug is on all 10 OS devices except Blackberry Blend desktop version which works perfectly confirms it.
    I'm using Gmail and I have latest Blackberry 10 OS version OFFICIAL 10.3.1.1565
    Here is a picture how it looks then ''Show Read Filed Emails'' ON and OFF:
    (first is OFF, second is ON)
    http://forums.crackberry.com/attachments/blackberry-10-os-f269/338513d1425416890-read-filed-messages...
    As you can see then ''Show Read Filed Emails'' is ON, Blackberry Blend changes and I can see all my emails (and there are a lot of unread ones! (sorry I blurred some of my emails for privacy)), but in my devices Blackberry HUB there is no changes and its displaying the same thing like ''Show Read Filed Emails'' was OFF. I miss a lot of emails and its really annoying and I think you understand why.. Blackberry Blend desktop version is a savior today, but THIS IS NOT A SOLUTION!
    Any FIX suggestions ASAP?
    UPDATE:
    I tried a lot of times to delete and sign in again and again, but it looks like only Blackberry Blend respond to every setting changes! Blackberry HUB doesn't respond AT ALL! Devices Blackberry HUB only show INBOX and SENT MESSAGES all the time, but if "Display Style" in Blackberry HUB is set to "Conversation" SENT MESSAGES disappear from devices Blackberry HUB too (in Blackberry Blend is everything FINE!) if they are part of CONVERSATION FILED/LABELS EMAILS!!
    All issues I been searching all this years and everyone was blaming Gmail, but it looks like ALL THIS YEARS THIS WAS Blackberry HUB "Show Read Filed Emails" ON and OFF button BUG/PROBLEM which doesn't work on devices Blackberry HUB and today Blackberry Blend desktop version CONFIRMS IT!!
    Yes Yahoo accounts FILED/LABELS EMAILS with devices Blackberry HUB works FINE, but Gmail - NOT and NEED FIX ASAP!

    Newest edits in here:
    http://forums.crackberry.com/general-blackberry-discussion-f2/please-send-very-important-10os-device...
    100% FIX SOLUTION GUARANTEE for Gmail archived/labeled Emails not showing problem!
    How to fix it? FIX "Show Read Filed Emails" button to respond to ON and OFF devices Blackberry HUB for Gmail accounts - NOW IT IS ALWAYS OFF if you press ON or OFF!
     "Show Read Filed Emails" button ON and OFF for Gmail account works on Blackberry Blend desktop version!
    Error/Bug: Blackberry HUB do not show Gmail labeled emails
    Main problem: Blackberry HUB "Show Read Filed Emails" button doesn't respond to ON AND OFF and is always OFF fo Gmail account.
    Main problem: ALL Blackberry 10OS devices Blackberry HUB"Show Read Filed Emails" button ON AND OFF doesnt respond with Gmail accounts!
    Works with: Blackberry Blend desktop version responds to "Show Read Filed Emails" button ON AND OFF with Gmail accounts! (pressing "Show Read Filed Emails" button ON and OFF again and again, view in Blackberry Blend immediately changes in order you press ON or OFF, but Blackberry HUB is always on OFF)
    "Show Read Filed Emails" button doesn't work with: Gmail accounts
    Status: NOT FIXED!
    OS version: Blackberry 10 OS version OFFICIAL 10.3.1.1565
    PROBLEM FOUND!
    I created new Gmail account send 5 test emails and made first 2 test emails labeled and made step by step set up on my Blackberry 10OS device to confirm this ''Show Read Filed Emails'' button BUG/PROBLEM/ERROR:
    1. I signed in with my Blackberry 10OS device like this:
    http://forums.crackberry.com/attachments/blackberry-10-os-f269/338846d1425503380t-gmail-archived-lab...
    2. When I set on Gmail account settings "Sync Timeframe" is set to FOREVER and "Sync All Emails Folders" is set to ON
    http://forums.crackberry.com/attachments/blackberry-10-os-f269/338847d1425503392t-gmail-archived-lab...
    3. And at last I go to devices Blackberry HUB and see this:
    http://forums.crackberry.com/attachments/blackberry-10-os-f269/338856d1425505143t-gmail-archived-lab...
    As you can see it doesn't matter if "Show Read Filed Emails" button is set to ON or OFF, Blackberry HUB doesnt respond at all, but Blackberry Blend view changes at same second then I press.
    CONCLUSION: "Show Read Filed Emails" button ON and OFF BUG/PROBLEM/ERROR for Gmail accounts is confirmed and it STILL NOT FIXED!
    Please spread the word to people who have all the power to influence and accelerate processes to FIX this VERY SERIOUS ISSUE or please tell me there could I send this FIX SOLUTION to to get fastest respond and get it FIXED ASAP. THANK YOU!
    STILL NO FIX!

  • Unable to fix a nuked Blackberry

    Hi All, I am new here, but have searched the web for a solution to this problem.
    I have a BlackBerry Curve 8520 which won't turn on and just has the red led light flashing sequence. I have looked at various different posts on how to restore a "nuked" BB, but none of them work. I have downloaded the latest OS, used JL Cmder, tried the app loader solution and none have worked. The option for Com 1 or anything does not appear in the apploader screen so am unable to get it out of boot sequence. Tried with battery out, nothing works. I have checked the ports in the device manager on my laptop, all appears to work there, yet I am unable to fix this darn phone. 
    Please help an extremly frustrated newbie :-)

    FrustratedNewbie wrote:
    Using the KB10144 How to force the detection of the BlackBerry smartphone using Application Loader. I get the following message "Before you begin, verify that your current blackberry device is connected to your computer" there aren't any options, just that message and the blackberry is connected to the laptop so I can't update this way.
    I actually think that method might be the best for you...but I don't find anywhere in the KB any reference to what you say you see. Nor can I tell, from your words, on which step of the KB this happens. So I'm unclear how to help, since I can't quite understand. But I do think this one might be the best one for you to use, given that it's specifically intended to force your BB to be detected.
    FrustratedNewbie wrote:
    I tried using the update option in article KB27956 How to recover a BlackBerry smartphone from any state
    via firefox, this opens the application loader software, but I get a device connection box pop up that say's please connect your device and a dropdown to select the pin for the device, however there are no options in the drop down as the blackberry is not being detected, so this option doesn't work either.
    That might lead you to the next one recommended...it discusses ways to deal with this. Plus, it can sometimes be a matter of timing...when you connect versus where the Desktop Software is in it's process versus where the BB is in it's boot up process. It can be tricky, and I've had situations where I tried truly 25 times before I just happened to get the timing right and it could proceed.
    FrustratedNewbie wrote:
    If I could just get the software to detect the blackberry then I'm sure one of these options would work, as it has for others.
    The BB just seems to be stuck. The display is off, it is just the red light sequence: 1 slow red light, 3 fast red lights, then 1 slow light. This is the only activity I am getting on the BB.
    Hmmm...it could also be that the battery is too depleted to continue. If that's the case, then nothing will work correctly. Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
    FrustratedNewbie wrote:
    I do know that she originaly got an error mesage, I think it was 504 or 507, she tried to fix it, but disconnected the BB while it was trying to reboot, so I think it is stuck in the reboot sequence.
    I've never seen a 504, but a 507 means that there is no OS loaded on the device at all, and these tricks indeed can get the OS to load onto the device.
    FrustratedNewbie wrote:
    Are there any keys I can press on the BB to do a master reset do you know?
    No. In the condition as you describe it, there is nothing you can do directly on the device. Only by succeeding via PC/USB can the device be recovered (assuming, of course, that there is no hardware failure...).
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Blackberry Passport sim tray issue is prevalent and they will not fix it for you because it is your fault. Ridiculous.

     I bought my Blackberry passport on Feb 13rd. Right out of the box the sim tray didn't read the sim. I thought it is my sim's problem, so I waited for another sim. New sim came in, still didn't read. After a long call with customer support and BB virtual support, I had my device sent in around mid March. They checked it and said I damaged the sim tray and I need to pay 268$ to have it fixed. I though it is ridiculous since I haven't done anything to the phone. So I argued with them and eventually they agreed to have my fixed without cost.
     However when they sent me back the device, I poped in the sim and it only works for 1 day, on and off the second day and then not reading the sim at all after that. I think the sim tray's problem with the passport is prevalent and the pin can be broken by the simple act of poping in the sim card. My ATT sim is working perfectly fine on the 5s and my brother's iphone 6.
     After 2 days of receiving the "repaired" device, I call them again and this time they said it is certainly my fault and if I send it in again, I will have to pay 268$ to have it fixed.
     So I thought for people out ther if you have a passport, don't pop in and out the sim card. It can really easily be broken.
      For me, I think now I just gonna use my "broken sim tray new passport" as a reading device. After 10 years, I will officially switch to other brand. Still love the keyboard though, but anyway.

    Check that your sim card does not have a burr or edge on it before you insert it, as that may be what's damaging the SIM pins.
    Site anly allow linlks to web images, so here's what the tray is supposed to look like - with the SIM cover on.
    FWIW - a T3 torx driver is required to remove the screws around the SIM  and TF card tray cover. That would allow you to look at the underlying pins - and possibly - with a bit of luck, fix them on your own.

  • Need to fix some blackberry curve problems!

    Hey, guys! I am new to this forum and need to find some answer for my Blackberry phone.
    I have a Blackberry curve that seems to have some problems. Every time I attempt to plunge it on my computer, a card error would pop out and asks to format it for using. But, I still have some photos and videos that have not been backed up timely. Are they still recoverable? Do I have to format it? Do you know any way for me to firstly copy off all these photos and videos?

    1). Do not format your Blackberry phone before you’ve recovered all your stored photos and videos back. In your case, the formatting process may erase everything on your phone memory card and make your data gone permanently.
    2). Never save anything new on this phone memory card in case that any new file would rewrite your original data.
    3). Plunge this phone to your computer and download professional phone memory card data recovery program to get back all your lost data back.
    In fact, as I know, there are many similar data recovery tools that can help rescue inaccessible data back form a “Not Formatted” phone memory card, especially some phone memory card data recovery freeware, such as 4 Card Recovery Freeware, Recuva and TestDisk, etc.
    4). Format this phone after the successful data recovery process to see whether the card problem can be fixed.
    5). Never forget to back up everything important at least on two cards or drives in the future.
    Good luck！

  • HOW TO FIX YOUR BLACKBERRY: DEVICE SOFTWARE REINSTALLMENT.

     All your phone truly needs is its software updating. I believe that sometimes certain software versions just stop working or become incompatible in some way or another because they are too 'old',  and this incompatibility particularly affects Blackberry Messenger or receiving incoming emails. I worked out how to fix my own Blackberry Curve 8520, without having to ask anyone for help, particularly my carrier service (Orange - as I believe that they are as clueless as we are!). In short terms, you need to replace your device's software completely, and this may take a while, but it is definitely worth it!
    This is how I fixed mine :
    1) Have your USB lead ready to connect your phone to your laptop, or Mac (but do not connect your phone via the USB to the laptop until after step 3.)
    2) In order to manually reinstall the latest software - even if you have the latest software, this shall work - you have to download the 'Desktop For Blackberry' program onto your laptop, or Mac. Click the following link in order to download and install this program - 
    http://www.us.blackberry.com/apps-software/desktop/ -
    (for laptops only, to download this program for Macs, go to the blackberry website and find the program, it gives you the link for Mac download separately).
    3) Ensure that you have fully installed the 'Desktop For Blackberry' program on your laptop, or Mac, and then proceed to set up your phone with this program by connecting your phone to your laptop, or Mac, via the USB cable. It should then prompt you to enter your devices security password. From here, you should be able to access your phone via your laptop.
    4) Once 'Desktop For Blackberry' is fully set up and synced with your Blackberry device, the next major step is to install the latest software update for your device (even if you have the latest software, reinstalling it should work). Follow the following link in order to download the latest software version via 'Desktop For Blackberry' -
     http://us.blackberry.com/apps-software/devices/
    - (If you are viewing this message a few weeks or months later, when you follow this link, ensure that this is the LATEST software available. If it isn't, the latest software shall be on the left of the screen when the link is clicked on.) 
    This should, again, prompt you to enter your device security password on 'Desktop For Blackberry', and then follow the next few steps to fully install the latest software onto your Blackberry Device.
    NB; DO NOT DISCONNECT OR LET YOUR LAPTOP, OR MAC, LOSE POWER DURING THIS PROCESS, OTHERWISE THIS MAY LRENDER YOUR DEVICE COMPLETELY DISABLED.
    NB2; THIS PROCESS IS NOT A QUICK FIXX, IT MAY TAKE UP TO AN HOUR, OR MORE, FOR THE PROCESS TO COMPLETE ITSELF.
      LET ME KNOW IF THIS WORKS, KUDOS PLEASE AND LEAVE ANY COMMENTS OR QUERIES !!  

    Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
    I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that 

  • Hi plZ help me to fix the error to my Blackberry 9300 Uncaught exception: java.lang.​NullPointe​rException

    ;   hi good plzz do help me to fix the error to my bb9300 i just update my bb9300 the the i see 
    error b    Uncaught exception: java.lang.NullPointerException    anyone here can help me to fix i appreciate

    I am guessing that you are not a Java developer, and it is not your application that is causing the Null Pointer Exception. 
    It sounds like you have updated the OS on your Blackberry device and one of the applications that you have installed is not coping with the upgrade.  
    If you press on an application icon and then that causes the error, then you know there is a problem with that application and so you need to report this to the developers of that application and get an updated version. 
    If this is happening when you restart your device, then it appears that one of the installed applications is failing at start up time and so it is not obvious which application.  So you need to see which of your applications doesn't appear to be providing all the functions it used to, and it would be a good guess that it is that application that is causing the problem.  Again you need to go back to the developer to get an update. 
    Let us know if that does not help.
    Also you have posted in the Java developer forum.  If this really is not your program causing the problem, then I suggest a better place to post a question relating to the 9300 is in the appropriate device forum here:
    http://supportforums.blackberry.com/t5/BlackBerry-​Curve/bd-p/Curve

  • Blackberry Curve 8530 Virgin Mobile US Problems Fixed

    There seems to be runtime instabilities to certain newer Blackberry Bundled OS updates. After much trouble running newer apps and updates with my current Virgin Mobile US Blackberry 8530 Curve. Most of which was occured a while after I updated the OS on my Curve 8530 from 5.0.0 bundle 1013 to 5.0.0 bundle 1675. Finally sick of having one updated paid app after another fail I started to contact the support for the paid apps and one in China wrote back I probably updated to an unstable OS version. Anyhow following downgrade instrucions at http://m.crackberry.com/how-downgrade-your-blackbe​rrys-operating-system I returned my curve to bundle 1013. The apps now seemingly all work. So I figured this was important to post. If you upgraded your OS and are having problems (even a while after) you may wish to downgrade back to an earlier or even original OS.

    The antenna is located in the area under the lower bezel, beneath the keyboard.
    What all you need to remove... the back, the front, the bottom bezel.
    IF you're sure that replacing the antenna will fix it, are you?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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