Fixing bugs in earlier versions
Hi
Could someone clarify what Adobe's policy is regarding fixing bugs in earlier versions than the current, in particular
Adobe have agreed there is a problem importing footage from Atomos Ninja regarding the audio channels, but they say it is fixed in CS5.5,
no mention of CS5
I have CS5, and wondered if Adobe stop fixing bugs in earlier versions once a new version is announced.
Yes i know I can upgrade, but at this stage I dont want to do that, i just want a bug fixed in software I have purchased
Regards
Chris Anderson
Chris,
I understand the problem you have, but please try to understand Adobe's position as well. They have limited resources and they have to fix bugs in the current version, test extensively whether they did not break anything in the process of fixing the bug, while at the same time they are busy developing a next version with new features, that users have requested, testing that extensively. At the same time there is a further complication in that all the programs in say the Master Collection must be ready at the same time for market introduction.
With all these complications and the limited resources, priorities have to be set. How critical is a bug, is there a workaround, how many are affected? Of course the currently sold version has a higher priority than a version no longer sold. It might even be an enticement for many to upgrade to the current version.
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