Fixing Corrupt File in Indesign CC

I have a corrupt file and all the fixes I see online refer to exporting it to a .inx file type which does not exist on CC version of Indesign. I have updated my mac software and the indesign app and the files is still corrupt. Suggestions?

Hi, that is always a bummer. We, Markzware, whom I represent, can fix bad InDesign files. That said, it is hard to say what is going on in your situation. Would need more details. What is the error message, if any? What do you mean by corrupt? Are any fonts or images, themselves perhaps corrupt? If it opens for you, indeed, export as .IDML (File - Export). If there is something else, let me know.
Here is information on our Corrupt InDesign Recovery Service.
Cheers,
David Dilling
Markzware
Message was edited by: David Dilling - grammar

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Corrupt files in InDesign

I have twice now been working on a file in InDesign and in the middle of the design the file will no longer save and says it's corrupt. I have tried to save it with no luck. There are no fonts, just photos. Is there a way to figure out what's happening and how to avoid it the next time?

Peter Spier do have some free fonts installed but haven't used them in the file. I've never used them in ID actually, just photoshop. Is there a way to wipe all of those fonts out in ID and not photoshop or if not can you tell me how to just remove them in general?
@Willi Adelberger- they're all jpegs. I didn't think that would be an issue. How do I know if I'm keeping the file slim and using styles and structured content. Is this a best practices thing I can find more information on anywhere?
Avoid to embed images, don't use EPS, keep the file slim with using styles and structured content.

Fixing Corrupted Files

I installed Photoshop CS6 on Windows 8.1 64 bit and some of my image files are now corrupted. Is there an software update that will fix this problem? Or is there another way?

By image file, I mean jpg, bitmap, etc... When I attempt to open them, I get an error message that reads "Could not complete request because an unknown or invalid JPEG marker type is found.".
The bitmap files that do open exhibits thick and thin black lines over the image from end to end. Then there are the ones that only show a part of the image. Do you know what is the cause of the corrupted files? How do I repair them?

Fixing Corrupt Files

I have Windows Vista and created another user account. When I tried to logon/open it I received the following error message: “The User Profile
Service service failed the logon. User Profile cannot be located.” I tried rebooting my computer with no success. I also tried System Restore with no luck in fixing the problem.
I then scanned for corrupt files using
‘sfc /scannow’ and received the msg "Unable to fix some corrupt files. Details in the
CBS.Log Windir\Logs\CBS\CBS.log. For example: C:Windows\Logs\CBS\CBS.log"
To identify the corrupt files that could not be fixed, I performed the following: "Click
Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy the below line and one blank line
underneath and right click in the command prompt window and choose Paste) - findstr
/c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |more" and got the following:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.
All rights reserved.
C:\Windows\system32>findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |more
2014-01-17 10:06:35, Info
CSI    0000014d [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-17 10:06:37, Info
CSI    0000014f [SR] Cannot repair me
mber file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-17 10:07:39, Info
CSI    00000174 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope= 1 nonSxS, PublicKeyToken
= {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-17 10:07:44, Info
CSI    00000176 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope= 1 nonSxS, PublicKeyToken
= {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-17 10:10:19, Info
CSI    000001d5 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-17 10:10:19, Info
CSI    000001d7 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope= 1 nonSxS, PublicKeyToken
= {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-17 10:10:19, Info
CSI    000001dc [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-17 10:10:19, Info
CSI    000001e2 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope= 1 nonSxS, PublicKeyToken
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Now I need to find out how to repair the corrupt files. Can anyone provide me directions?

Have you tried these steps?
Fix a corrupted user profile-vista
http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-vista
You receive a "The User Profile Service failed the logon” error message
http://support.microsoft.com/kb/947215

System File Checker -Cannot fix corrupt files

How practical do you consider the various measures to replace / resolve corrupt files are?
My feeling is that the simplest solution is to do a repair install or clean install of the operating system. This would include where appropriate an In place Upgrade, restore to factory settings or to restore a system image.
What do you think?
Hope this helps, Gerry

Hi Gerry,
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. OF course, this may not resolve all problem.
Repair install, clean install, restore to factory etc have their own function on recovering the operating system. It depends on your exact issue.
For more detailed information, please refer to
http://windows.microsoft.com/en-in/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7
http://windows.microsoft.com/en-in/windows/installing-reinstalling-windows#1TC=windows-7
Karen Hu
TechNet Community Support

Windows resource protection unable to fix corrupt files

Hello,
My problem all started when Windows 8 metro tiles were not working.
To solve this I tried to do (following a website's solution):
1. sfc/scannow
2. Cleaning up "system error memory dump files"; which solved the problem ( I suppose! )!
But the sfc/scannow result is showing the following
I really don't know what the problem is, but pretty sure that there is some problem!
This time I'm not trying to follow any arbitrary website rather seeking help from some experts here as I trust HP support forum.
Thanks in advance
N.B. My laptop is HP Pavilion g6-1004tx, originally came with windows 7 but I have upgraded to windows 8.1 four months ago.
This question was solved.
View Solution.

Hi,
One pass isn't always sufficient and it can take up to 3 times, so first of all, run the sfc /scannow command again.
When complete, restart the notebook and run the command once more.
If you still get errors reported at the end of the 3rd pass, try the method listed under Option 1 on the linkbelow.
http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html
Best regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

InDesign - need a "Fix my Corrupted File" Upload Service

There are frequently posts on the forum for people who have corrupted INDD files. This means lost work and frustrated InDesign users.
The Indesign team should offer a "Fix my File" upload link to its customers.
For each corrupted file, you will help a customer, and in the process, hopefully improve the overall stability of the product (which has issues) and benefit everyone...
Adobe: If you are afraid that you will be swamped with requests to "Fix my File", then you should probably just get out of the SW business now...

Zak Williamson wrote: "If the documents are fundamentally corrupt in some way, theres no way to repair them." and then later "As I mentioned to Casey, it's rarely possible to repair a truly corrupt document"
I definitely don't want this to sound like a flame or a whine, but I find that statement quite flabbergasting. Somebody at Adobe must understand the format of an InDesign file well enough to be able to edit out the specific element that is causing InDesign to complain about the document. I do file repair for another company (www.qsatoolworks.com) whose file format is probably more complex than an InDesign file. In over 10 years I've only had 1 or 2 files I could not repair at least to the point of recovering the textual data.
What led me to this forum is that a customer contacted me to help them recover an InDesign file. They just migrated from a PowerMac G4 with CS2 to a Mac Pro with CS3 and a few of their files won't open. ("ID may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.")
We have tried them on another Mac with CS2, and they won't open there either. "Something" must have gone wrong when the files were transferred to the new Mac.
(Naturally, the old hard drive has already been reformatted.)
Knowing what I do about file formats (but understanding that my knowledge is nearly worthless in an InDesign file) I have to assume an InDesign file contains an object map with pointers to the various objects in the document. The idea of telling the customer "your 32 page booklet is lost" when the problem could simply be a screwed up pointer is horrifying to me.
Here at QSA ToolWorks we charge $120/hour for recovery service, success or failure. We've saved lots of people from their own recklessness, and created a passionate user base in the process. We've made our product more reliable (and fixed some bugs) based on the knowledge gained through file repair; Adobe could do the same, but if they don't want to provide such a service, perhaps they should consider training third parties to do it.
I'd like to address one other comment above. Harbs wrote "I've been lead to believe that Adobe has utilities (which they use internally) to analyze and possibly fix corrupted files." Of course, I don't know whether Adobe has such utilities, but I suspect they don't. Because I can do Helix database repairs, people likewise assume I have "special utilities" that can fix corrupted files. (We've even been accused of keeping them secret so we can use file repair as a source of revenue!) I don't. What I do have is a deep understanding of the file format. Beyond that, a file editor and a couple of AppleScripts I wrote to display the object fields in a human-readable format are all the 'special' tools I have. If Adobe has any sort of tools for analyzing files, I suspect they are much the same. In other words, without extensive internal knowledge, they are worthless.

Indesign corrupt files

What is being done to make InDesign better? Our users seem to have many corruption issues which seem to be resolved either by "cleaning" the files by exporting them to .IDML or by deleting and recreating the preferences file. I cannot seem to reproduce the scenarios that cause these corruptions ( i.e. doing steps A, B, C results in corruption) but I can be assured every day one of our users has an issue with a corrupted file. I have done the usual with keeping software up-to-date, operating systems patched, device drivers current, etc., all to no avail. I would like to know how serious Adobe is about getting to the root cause of these corruption issues. Obviously file corruption is a known problem if there are knowledge based lists on how to resolve the issues and software has been created to scan and fix corrupted files. What I am looking for an Indesign fix that prevents these file corruption issues in the first place. I would like some thoughts and comments about this.

Thanks for the response. This brings up addition questions.
How do I tell if there is a “bad font”? There doesn’t seem to be any correlation of corruption if “Arial” is used versus “Courier New” versus “Courier”. If the file becomes corrupt and we export it and import it to clear the corruption, we continue to use the same fonts and continue to work on the project until completion. If the fonts are bad and we continue to use them, we would never get the project completed as file would corrupt straight away. When we export and import the corrupt file, we do not notice any font or style change on the screen like a “bad font” got cleared during the process.
As for plug-ins, there seems to be Adobe plugins on these machines.
As for conflicting programs, do you have a list of programs that conflict with InDesign? How can I tell if another program is causing a conflict? If the person is running InDesign and they open Microsoft Word to perform another task, would this cause InDesign to corrupt its file?
I am currently taking the step of setting up a bare bones machine for a trial. The machine will have Windows 7 OS, Microsoft Office 2010, and InDesign loaded on it and that’s it. This hopefully will eliminate conflicts with other programs.

InDesign CS3 program will not open - Win XP - after trying to open corrupt file.

Help! the program Adobe InDesign will not open up anymore.
Here is the story and what I have tried. One week on the 16th my server crashed two of the three hard drives failed (RAID) I had the two replaced. Since then all seamed to be ok but few of files were missing and some that I tried to open would crash InDesign I assume that the files got corrupt from the HD's going bad. Server kept telling me to run CHKDSK utility. I ran it and and some of the files reappeared. Today, thinking that the Chkdsk utility had fixed the bad files I tried to open one of the files that caused InDesign to crash and it crashed again.
Now I cannot open InDesign at all when I try to launch InDesign within 3-4 seconds Adobe will crash! Reboot and try again same thing.
I tried to delete the files in the Recovery folder thinking it was trying to open the corrupted file that it last tried to open. Same thing.
I moved the preference folder to the desk top thinking that it might have been causing the problem - no change.
I reinstalled InDesign over top of the existing program (did not uninstall first) rebooted and tried to launch - no change.
I tried system restore, None of my restore points that I have tried (auto restore points) will restore my system for what ever reason.
Please Help with any suggestions I need this fixed soon.

Installing CS3 was a pain, and the installer is very sensitive to conflict with just about everything under the sun, so you need to run it in a bare-bones boot (but not safe mode). I turn off ALL non essential programs and services using MSConfig when doing a CS3 install.
That said, yes, running the CS3 clean script will probably remove all things Adobe from the system. The Microsoft utility is much more benign than the description makes it sound -- it removes registry information for previous installations so there is no trace of them to confuse the OS. I'm not aware that it has removed anything other than what it was told to remove, but I've only had to use it once, I think.
You can try a simple uninstall/reinstall first (and you should be able to remove and reinstall just ID from the suite if you use the original disks). That will certainly be faster and less painful than the clean script, but may not work. Seems odd that a serrver crash should have corrupted a local installation, though, so you might want to take a close look at the machine for other problems, perhaps some sort of malware invasion.
Peter

Fixing a corrupted file

I seem to have a corrupted file. It takes 4 or 5 seconds for anything to appear when you try to type anything in and the panels take 5 or 6 seconds to appear when you change a tool. I've been working in other documents with no problem, it is just this one book.
I've tried exporting it out to an IDML file and reopening it, but it doesn't help.
Next I tried exporting it out to an ID Tagged Text file and placing that with the Shift key to autoflow it in and that seemed to work as far as the typing problem, but none of the graphic links imported and this is a 6 chapter book with hundreds of graphics!
Is there another way to import the content with the links into a new document that I am missing? (or a way to fix the original file?)
CS6, XP
Thanks in advance.
Chris

Hey Wright,
You might want to try steps in http://helpx.adobe.com/indesign/kb/troubleshoot-damaged-indesign-documents.html
Usually these sort of errors come down to one swatch or a element in the document. Now it might be just as simple as creating a new book and adding back the document. Or as difficult as a corupt text frame or font in the document.
For your question about movung content you could try just moving pages from one document to another new document abd checking if that helps.
- Ankit

How do i add Edge animate .oam files to Fixed Layouts Epubs in Indesign cc 2014?

How do i add Edge animate .oam files to Fixed Layouts Epubs in Indesign?

Hi,
There is a bug on iOS7 which does not let edge animate work correctly here. This issue will happen on iPad and not on Mac OS.
There is a similar thread that explains in detail this issue you are facing:
https://forums.adobe.com/thread/1513879
Regards,
Pooja

Please help! My Itunes says corrupt file and will not open (IMac 2010). I couldn't fix it by reinstalling so I moved it to trash. It will not delete from my trash as it is saying "Japanese.lproj" is in use. I can't delete or open to close it, what do I do

Please help!
My Itunes says there is a corrupt file and will not open (IMac 2010). I couldn't fix it by reinstalling ITunes so I moved ITunes to trash. It will not delete from my trash as it is saying "Japanese.lproj" is in use. I have never opened or used "Japanese.lproj". I can't delete ITunes or open ITunes to close the Japanese.lproj, what do I do? Thank you for any help you can provide..

It will not delete from my trash as it is saying "Japanese.lproj" is in use. I have never opened or used "Japanese.lproj".
Interesting. This sort of thing is more common on Windows systems. Taken at face value, one of the iTunes program files (one of the Japanese language resources) is damaged.
I'd try running your Disk Utility over your startup disk. Does it find/repair any damage? If so can you empty your trash and reinstall your iTunes successfully now?

When I open and close iPhoto I get the wheel of death and I have to force quit the program. Can I reinstall the program to fix any corrupted files?

Can I reinstall iPhoto '11 to fix any corrupted files?

You can but it will not fix anything - you have a corrupted library = not an corrupted application
Backup your iPHoto library, depress the option and command keys, launch iPhoto and ftom the resulting first aid window rebuild your database
LN

How do i fix an itunes.exe - corrupt file?

need help gettin itunes running again. started up computer, opened itunes, greeted with an "itunes.exe - corrupt file" notice. advises to "run Chkdsk utility", but how? Also lost ipod a few weeks ago, so how else can i fix?

Assuming you have AVG then yes, a second patch has apparently been released to day which may resolve the issue. See this post for general advice.
If you don't see the .itl file extension then don't add it to the filename of the renamed file.
iTunes Library 2012-09-22.itl > iTunes Library.itl
iTunes Library 2012-09-22 > iTunes Library
My advice has generally been aimed at Windows users, but if you have AVG on a Mac and that too suffers from this issue then it is worth nothing that at one point the iTunes Library on a Mac was stored without any extension. If you match the name of the empty library file you are replacing it should work.
tt2

InDesign CS4 - saved gradient got corrupted, file becames unreadable.

Hi all.
I've just got the new CS4 suite a couple of days ago.
All is well installed, been working like crazy for almost 2 days straight, over CS2 files that I had before.
Then I started a brand new document (not imported from older versions), designed it, and it crashed after I've applyed a simple gradient to a frame.
After restarting InDesign CS4, it recovered the file, but the frame with the gradient was Black, and a warning appeared saying the file appears to be corrupted.
"Saving as..." with a new name didn't helped either, seems like every file saved from that one were corrupted.
Scanned the hard drive for bad sectors, all is ok.
The only solution I've got was to:
open the corrupted file
select what I could
"copy" to memory
close the file
create a new document with similar settings
paste and adjust
start all over again for every page and layer
Can someone help, so this doesn't happen again?
Oh, and it also crashed again after creating some colors. On Windows Task Manager, the executable was still there, "eating" about 49% CPU.
Could this have something to do with multi-core? This machine has a dual-core, but others have quads. This is being run over Windows XP Professional SP3, 3Gb Ram.
I couldn't replicate the error yet.
Kind regards,
Bruno Mateus

Hi Peter,
Thanks for the response. I think you nailed it. I had actually updated all the cross references that generated errors, but a few crept through (no errors generated) that referenced a paragraph in the document I copied from. I replaced these with the references in the current document and this solved it. The old document was also on a remote disk, so I'm sure this made matters worse. In addition, I found links to illustrator files on the remote disk. I also copied these files to the local disk and updated all the links (actually I did this first and it made very little difference, it was really the cross references that were the issue).
Thanks,
Anthony

Fixing Corrupt File in Indesign CC

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