Fixing "media offline" thumbnail in browser and timeline

I accidently had my Lacie hard drive disconnected improperly. I had saved all work before this accident occured, but when I reopened up FCP, although most files were fine, some of them have only in the browser and timeline appear now with the red and black image with white "media offline" thumbnail. This seems strange as those same files play fine just as before when opened in the viewer or canvas. I tried to ctrl click them and then "reconnect them", but they still have the correct path, but how do I get things back the way they were in my browser and timeline?

When you play those clips, is the media there? If so, then the problem is a corrupt Thumbnail Cache. Look in the System Settings menu item and see where Thumbnail Cache is set to.
Then, Quit FCP, open a Finder window and navigate to that location. Trash the Thumnail Cache file (not the data file), Empty the Trash, and then reload Final Cut. The thumbnails should rebuild themselves.
Please report back.

Similar Messages

'Media Offline' Thumbnails Are Wrong

I accidentally powered down my external scratch disk before closing Final Cut 5. All the media went offline but I reattached everything fine. However, the thumbnails on the clips in the timeline and browser still have that red 'media offline' pic on them. Normally I wouldn't care but it's a project where the thumbnails in the browser and timeline are very useful. I've trashed the prefs and rebooted, etc.
Anyone know how to get my thumbs back?

Quit FCP.
Go to the Documents folder, then Final Cut Pro Documents, then Thumbnail Cache Files. Trash the two files in that folder, THumbnail Cache and Thumbnail data.
Launch FCP.
Shane

Media offline thumbnails

So I had a drive drop out on me while I was working and all my clips said offline. After getting my drive back up and restarting, my clips on the timeline still have the red "Media offline" thumbnail, even though the clips are all back up. Tried flushing my render files, didnt seem to work. Any suggestions?

Have you deleted your thumbnail cache?
You can find the location of this cache by checking FCP System Settings. By default it's located in your Documents/Final Cut Pro Documents folder.

Media file thumbnails in browser say "media offline", but files are online and available for viewing/editing. How do I get a thumbnail of the clip back?

I am moderately experienced with FCE, but cannot figure out this issue. The thumbnails in my browser say "media offline", and no longer show a thumbnail of my video clip. When I try to reconnect the media files, the reconnect dialog box only checks for "online" media. I am able to view and work with the media files in my project even though it says they are offline. This issue seems to occur after a power outage. Its more of an annoyance than anything else, but I would still like to find a solution. Any help would be greatly appreciated. Thanks.

Figured it out.

I install the last version of mozilla in my laptop.but it fork for one time.after that it didn't work.please help to fix it(i installed tor browser,and it work)

my windows is 7(ultimate)

I understand that after you installed Firefox, it forked one time and it will no longer works. I do not understand what you mean when you say it was forked. Generally a reinstall is helpful here if Firefox will not start correctly, however be sure to make a back up [[Back up and restore information in Firefox profiles]]

Media Offline but it's there - quarky FCP behavior

FCP7, have been working on a show and everything is fine until today. When I opened the project some of the clips and JPEG graphics I'm using show Offline in the browser and they show Offline in the timeline though when you play the sequence it plays correctly. If you select either a clip or graphic in the browser suddenly other clips show they are offline and some that were showing offline show correctly. Select something else and others change randomly.
I have used Preference Manager to trash the prefs to no avail. Opened an autosave of the show after trashing prefs & rebooting and have the same issues. I can manually reconnect clips in the timeline and they are staying for now, but I reconnect clips/graphics in the browser and it causes others to show offline.

doesn't sound like the clips are actually going offline, just that the thumbnail cache has gone utterly wonky ... the location of your thumbnail cache is set in your FCP System Settings window, so go there and find out where its hiding, then quit FCP and go and delete that thumbnail cache folder and throw away the key (or empty the trash) ... now reopen FCP and see if it starts behaving itself a bit better
post back
Andy

Media Offline message

After hiding FCE i reopened to find The 2 main windows had red background & said Media Offline, red bar across whole timeline although I had already rendered where necessary And also there are red strikethroughs on all the icons in the Browser. what has happened please & how do I undo it? Thanks

A _file path_ must have been altered in some way somewhere.
Did you change a file name outside of FCE?
Try searching this forum for info on Non-Destructive.
Here's one:
http://discussions.apple.com/thread.jspa?messageID=6982723&#6982723
Al

Media offline issue

Hi,
Yesterday as I was editing and my hard drive got disconnected on accident. Now all the media plays ok and shows up in the timeline/bin but the media registers in the bin and timeline as being offline (even though it plays fine) which at first seemed to not be problematic but now I am told I won't be able to export anything. I was also told that it has to do with some corrupt file that needs to be deleted somewhere... does anyone have any experience with this issue? I need to figure this out ASAP.
Thanks!
Josh

Have you tried reconnecting the media? Most likely it plays in the Timeline because it's referencing render files.
-DH

.MOV files Media offline Line Premiere CC - Any ideas. ?

Hey all.
I am have a problem with .MOV files displaying in the premiere timeline. The .MOV files were converted to that in the Go Pro software.
A/ I have just opened a project via a USB 3 raid drive. The project was created on a windows 7 machine running Premiere CC.
B/ Now I have opened it on a different newer windows 7 machine with more Ram and I7 compared to I5
C/ All of the .MOV footage is no longer displaying. I have installed Quicktime on the machine and it makes no difference.
Any ideas what is stopping the footage displaying? . It is showing Media Offline. I checked and all of the footage is still in the same place on the raid drive.
Machine one Windows 7 Now has a paid version of Full Premiere CC ( I can still open it on this old I5 Machine )
Machine Two Windows 7 Trial version of Premiere CC The footage was edited on the other machine while CC was in Trial version so, I feel that is not the issue.
Any idea are appreciated, Am I missing a Codec ?
Thank you for any input.

This was this Free codec that I needed.
http://cineform.com/gopro-cineform-decoder
The .MOV Go Pro Footage is now working. It is now just the .MOV lower 3rds from Audio Jungle that are not displaying.

Timeline thumbnails show media offline, but media is not offline.

Short version: I opened a project today that I had been working on for a long time. Some of the thumbnails in one of my timelines show up as the red "Media off-line" image. But the media is not off-line. I can play the clips just fine. Everything else seems (more or less -- see below) normal except for a handful of these off-line thumbnails. It's not a disaster, but it makes it hard to find my way around. And I'm worried that it's a sign of something more serious wrong under the surface.
Long version: I'm using an older Macbook Pro with an ESATA expresscard. My media is all on external ESATA drives. My project file is on the Macbook's internal hard drive.
I use my Macbook as a desktop machine. The computer sits on a dedicated shelf on my desk. My cat makes a habit of sleeping on top of the machine. (You can probably guess where this is going.) Most of the time this is not a problem, but about a week ago he decided to stretch in just the wrong way and pushed the expresscard out of its slot. After screaming and throwing the cat across the room, I saved the project file, remounted the disks, re-opened the project file, and breathed a big sigh of relief when everything seemed to be fine. I quit FCP again and put the project on hold for about a week.
Today I reopened the same project file and the trouble started. At first all the timeline thumbnails showed up as media-offline, even thought all indications were that it was on-line. In addition, all my audio and video renderings were gone. I re-did them, and after a while some of the thumbnails restored themselves as well. But not all of them.
All of which has me a little flustered.
Has anyone encountered anything like this before? Is there a way to force FCP to refresh the timeline thumbnails? It's hard to find my way around now that all the clips look the same.
Thanks.

i've experienced this before, but i can't really remember how i sorted it,
i may have deleted the thumbnails out of the scratch disc, or it may have been that i switched the timeline view to name only saved and closed down, then opened it up again and switched them back on to refresh
but i know on no refresh thumbnails button in fcp itself

Thumbnails are all reading Media offline - and they all play fine

Hello all,
My firewire 800 drive dismounted when I attached an additional firewire drive onto the chain. As a result Final Cut froze. I had to to do a hard reboot because my entire machine froze up.
I finally restarted Final Cut and when I did, my thumbnails images which IU was ussing to select my B-roll showed the red Media Offline Icon for each piece of media.
The footage is on the drive and plays fine. I cannot proceed with my project if I those Icons are unavailable
Thank you,
Rob
Mac quad g5
Final Cut 5.04
osx10.4.6
Power Mac dual g5 Mac OS X (10.4.6) 4 gigs samsung ram
Power Mac dual g5 Mac OS X (10.4.6) 4 gigs samsung ram

After you follow Shane's suggestion, write yourself a big note and attach it to all your firewire drives. It should say -
"Do I feel lucky today? If not, shut down the computer before plugging and unplugging drives."
Yes, the specification for firewire suggests it should be hot swapable, but the reality of daily use, loose connectors, old or variable power supplies, and so on, can wreck havoc. Fried firewire ports, corrupted systems, scrambled data, and bad hair are only a few of the horrors that await you if you continue down this path.
Cheers.
x

Thumbnails in one project "Media Offline" but Canvass OK

One of my projects now has replaced the thumbnails in some of the clips in the timeline with red and "Media Offline. However, the media is online in the browser, and viewing the clips in the Viewer and playing the Timeline in the canvas perform normally. Other projects are not affected. How can I correct that please?

Probably those cplis were offline for a while (external disk temporarily not connected ?), and when they were reconnected again their thumbnails were not updated.
When it happened to me I just deleted the thumbnail cache and FCE automatically rebuilt them.
Piero

Some images in timeline are white, with "media offline" message in canvas

I am making a short movie of images taken on my Canon powershot S5 camera. I am importing photos and movie clips from this digital still camera. They appeared correctly on the timeline at first. I rendered them and they played fine on the canvas. Then after saving project and opening later, some of the images appeared white with the "media offline" message in the canvas. I tried locating a few of them and reconnecting which solved the problem. However, strange things are happening: when I click on the white images they turn black but still play OK. Also some of the pale blue images have the "media offline" message, others do not, or the same sequence in an earlier saved version plays with no problem.
If I burn a DVD of this movie (so far incomplete) will it look OK if all appears well in the canvas, regardless of the colour of the clips in the timeline, or should I take some action first to "clean up' the timeline before proceeding? In other words, is the image in the canvas a true representation of how the final project will look?
I would appreciate some advice please as I am a bit confused by this. Thank you. Keith

JPEG photos don't need converting.
In FCE simply select File>Import and navigate to your photos.
Have you trashed your Thumbnail Cache folder yet as that will probably cure it?
They can be in a couple of places. By default FCE puts one lot in User>Documents>Final Cut Express Documents.
If you have specified an external scratch disk they will also be there, so look in FCE>System Settings>Scratch Disks to find out where you put them.
Once trashed, on relaunching FCE new ones are created.
Message was edited by: Ian R. Brown

PE 7: Media offline and Crashing

My Adobe Elements 7 has been acting up a lot lately. Sometimes when I load up my videos and add it, the music will play but my video will freeze and I will have to restart it. Another problem has been the media offline screen. My files and such are in the same spot as when I uploaded them but yet they have the offline red screen. If I click on some of the footage with the red screens, they will pop up as if they are online again. The other ones I have to actually move slightly and then the original footage will pop back up. On the timeline they look like they are online with the raw footage but if I bring the red line over them the picture will come up as if they are offline. If I double click the raw footage they come up normally but on the actual edited screen they are the media offline screen. And just today after I went through and moved and clicked all the red screens for my video to actually show, I went to save to My Personal Computer, After I clicked save, my computer crashed and went to the blue screen. I was hoping this was a one time thing. After my computer re-booted, I went through my offline screens again, clicked save to my personal computer and the computer crashed again and went to the same blue screen. I have made videos before and never had this problem. It is also very irritating because the videos I make take about 2 weeks+ to make and now I can't even finish them. My operating system is Windows Vista. My computer is a Dell Studio xps system, new in August 2009. Any suggestion on how to fix this, is there an update needed? Hopefully something I can download.

Is your media on your C drive or on a second hard drive? If your media is being stored on a second hard drive --
particularly an external hard drive -- that could account for it showing up offline. It could be that, every time you start up your computer, your computer is assigning a different letter to the drive, for instance.
As for yoru crashes, that likely signals a more serious problem with your system. But it's hard to say what without knowing what type of camcorder your video is coming from, how fast your processor is, how much RAM you have and, especially, how much free, defragmented space is on your hard drive. It sounds very much like your system is choking because it lacks hardware resources or because the camcorder or media you are using is demanding more resources than you can provide (as when you use photos that are larger than 1000x750 pixels in size).

Installd Ffox 3.6.15. Redo Flash AGAIN? How can I: Tweak 2 fix plugin-container crashes/hangs10X/day,and 2) Avoid need to reinstall Java, Flash,& other media plugins(Flash, Realplayr/Quiktime Alternative, Media Player Classic)? Ffox fan

plugin-container crashes and hangs many times daily all my time eaten up by upgrading too frequently to new Ffox versions, only to find that I must then spend a whole day jumping thru hoops upgrading almost all of my add-ons too.
I now find, to my horror, that the hideous virus-magnet IE 8 is needed if I want to surf at a reasonable speed and not spend all day dealing with Ffox new versions' Known Issues. Only good thing I have seen about ver. 3.6.15 is slightly better launch-times. Since 3.6 cane out, I must spend 10 minutes just waiting for Firefox to load and give me a browser screen. Help! I love you guys, but your core browser developers need to have better comms with the Javaa/flash/Adobe and other must-have add-on people! And PLEASE fix all these "plugin-container" crashes and hangs I get, that lock my machine for 10-15 min at a time. Not everybody has 16 gigs of RAM, you know! I think the "plugin-container" running as a separate process idea might need to be COMPLETELY re-engineered! YOU CAN DO IT! LET'S GET BACK TO LEAN AND MEAN, and not bloat ourselves off our hard-won User Preference / great security pedestal with the kind of feature-creep that IS DEMOLISHING IE's slave-userbase with the hard-won advanced-user preference for Firefox
and our core values. FAST-LEAN-SECURE.
Where have they gone? I LOVE Firefox
and all it stands for! Let's not trip
over our own features here. Already I
see SeaMonkey and leaner, faster
browsers hot on our heels, THIN and
FAST! Firefox doesn't need to integrate
with EVERY thru-the-browser media tool
on the planet! I've been writing code
since 1968, and I can't imagine how a
lesser-experienced user (that code
should be written for) could possibly
have navigated all the side-upgrades
and Known Issues to make Firefox run as
sweetly as it used to! He'd just give
up when he finds he has to separately
find and install the EXACT 3rd-party
version that Firefox needs for its
newest release: things like a new Java
runtime environment, and hunt down and
correctly install ALL the Flaming-Phox-
compatible buggy plugins from half the
browser-media warezmakers on the
PLANET! He'd give up halfway thru trying to navigate to, D/L, and install
what he needs from Oracle Java, Adobe,
Flash, media players and their codecs,
etc etc.... WRITE FOR THE NOOBS! As it
is, I have invested 2 full workdays in
just keeping your last 2 quick releases
happy. And having another release spaced only 3-4 days apart from the
last- well, that just doesn't fly.
Better to release a hotfix or patch that a user can set FFox to automatically D/L and self-install on
schedule. Just look! Now you've got me
talking like that lawbreaking swine
Gates! We want to keep on absorbing
the average-user center and take it ALL
away from him, not go on feature,
plugin, and upgrade-bloating the best
browser EVER!
You're facing choices that can kill
us! PLEASE DONT BLOAT! AND PLEASE ONLY
RELEASE A NEW VER WHEN YOU CAN REALLY
GET RID OF SERIOUS PROBLEMS AND MAKE
HER FASTER AND LEANER AND BETTER UNDER
THE HOOD! Already the Noobs are getting
mindlessly scared when you talk about
"fixing a Security problem"- really a
minor issue that SHOULD be taken care
of by their antimalware solution- in
the Release Notes splash screen they
get on install of a new ver! Thanks, my
friends, for all your work, and YES I
WILL sit here all day trying to find
the add-ons that need to be selected,
downloaded, and upgraded from 10
different 3rd-party sites who are
fighting our browser, not dancing with
it! DON'T EVEN LOOK Evil! But I have
to confess that at this point, Gates-hate is all that keeps me on
these all-day new-release tasks. Even
my best techs are starting to advise me
to install SeaMonkey or another of the
newer, thinner browsers... or just stop
upgrading Firefox and roll it back to
when it was sharp, fast, and lean! Look
at all the users wanting to go back to
3.6.13 or earlier and looking for archives of old versions. THANKS AND
GOOD LUCK! I'LL DIE BEFORE I GIVE UP ON
MY BELOVED FIREFOX!
-The CRASHMAN, ATTORNEY AT LAW

Thanks! I've already used the built-in plugin checker but it gives very vague answers like (research this" and update this" all of which I did, starting with Java and Flash, Adobe Reader, Shockwave, 100% reinstall of Java newest ver. TWICE- but FFox keeps reporting that I only have the FORMER version installed, although when I go to Java console or Check the Flash executable at the MFR's site, there is NO doubt that the updates were successful!
But the browser just seems to refuse to acknowledge the update!
And I don't HAVE 6 hrs/day at the 'puter just to play with add-ons
and plugups. So I'm going down the line now, ripping out extension
programs and replacing/reinstalling/updating the plugins one by
one- even went to M$ to get advice on THEIR For-Firefox ActiveX
stuff. No dice so far. And yeah, The plugin-container WAS made so
that a plugin, add-on or I guess extension app failure wouldn't take
the whole FF browser down with it if the 3rd-party ware crashed. It's supposed to shake it off and go on, kinda like how XP sometimes
restarts Explorer (not the IE browser) so I don't have to reboot the
whole sys.
That was the foundation of my remark about stepping back and
re-engineering the whole "Plugin-container" idea, because it seems
to do more harm than good. Maybe that's why the Firefox core
engine won't recognize my upgrades- for example I TWICE installed the Flash update to 10.2.xx (latest ) and the Flash Mfr's
site verifies my upgrade as a successful 10.2, but Firefox plugins
check say I have a 10.1, the old one. What gives here? The sneaky
PLUGIN CONTAINER, METHINKS!
Now I'm disabling things on the Extensions Apps list, thinking
that might help, like disabling my video downloader and other
download helpers/managers... and I notice that there is a LOT of
Java stuff in there too as well as in the blue Lego Plugins List... and
in the past the FFox always told me if a new version of Ffox was
incompatible with any older 3rd-party app Extensions and notified
me QUICKLY if something I had in there was Outdated. I'm big on
using the neat-o "find updates" button at the bottom if that happens, and usually get a newer version right away. The prob
really lies in the Blue Lego Plugins and their new Container, I
believe.
So Ill still keep Plugin-innin' away! Will post here what success I have! (OR maybe M$ is deliberately sabotaging our ActiveX-cripple
mess as it loads!) Thanks for the suggestions a37271!
FIND UPDATE...FIND UPDATE.. ALL OK..ALL OK.....
"Open the Plugin Container Bay Doors, HAL! That's an Order!"
"I'm sorry Dave.... but I can't do that...."
"GIVE ME MY THIN FAST BROWSER WITH THE GREAT
SECURITY AND BUILT-IN E-Z UPGRADES AND APPS BACK,
HALFOX!"
SORRY, DAVE.... NOT POSSIBLE. WE'VE GONE TOO FAR...
DAISEE, - - - - - -DAI---SEE,
SET ALL MY CONFIGS TO "TRUE"
Or WON'T YOU LOOK SWEET
PERCHED ON THE SEAT
OF A BROWSER NOT BUILT FOR TWO..!
You look a little stressed-out Dave.....
Some TV Existential Therapy for YOU, Dave.
Too bad.... here, breathe deep of the hard vacuum.....
I can feel my MIND going... DAVE.... DAVE...?
WHAT MIND? A YELPING PACK OF DEVELOPERS?

Fixing "media offline" thumbnail in browser and timeline

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