Fixing the problem of Itunes not seeing iphone in windows 8 feb 2014-heres how.

Control panel, uninstall every apple program including bonjour and quicktime and mobile device drivers. restart computer, download itunes...worked fine on our 2 computers.

Hi dvalva,
Thanks for visiting Apple Support Communities.
I recommend going through the troubleshooting steps in this article if your iPhone is not recognized by iTunes for Windows:
iOS: Device not recognized in iTunes for Windows

Similar Messages

  • ITunes not seeing iPhone. Windows 7

    I'm wondering if anybody can help with the following.
    I'm running Win7 Home 32-bit with all of the latest updates and also have the latest version of iTunes installed. I'm trying to connect an iPhone to my PC, via iTunes, but it is not recognised by iTunes, and I keep getting an error saying that it cannot read the iPhone.
    However, the iPhone does appear in Windows Explorer (apparently as a camera, as I can read the DCIM file and look at the photos there), but as the iPhone is not jailbroken I cannot see any other files. The iphone is running iOS5.
    From searching online, it appears that the problem may be that Windows thinks it is a camera, and has atatched a particular driver to it (an MTP driver). Others also suggest that I need to have the phone installed with a different driver (usbappl).(As suggested in
    If I uninstall the phone or try and automatically update the driver then it says that there is no better driver.
    I have also tried to specifically update it with the usbappl driver (by updaing the driver and using the "have disk" option and then browsing to where the usbappl driver is installed). In this case I get an error saying that "the folder specified doesn't contain a compatible driver for your device).
    Can anybody suggest how I can get Windows to update with the correct driver, or some other way of getting iTunes to see the iPhone.
    Many thanks for your help.

    If you haven't already done so, work through the entire troubleshooting steps on, including 1-6 at the bottom.  Often restarting the AMDS (step 3) will be necessary.  If all else fails, uninstall iTunes and all of its components as described here: and reinstall iTunes.

  • My iphone 4s will not sync music with my pc, i don't no if the problem is itunes or mi iphone, both are update with the recently software, please help

    Hi. mi iphone does not sync my music in my pc, i don't now why, this came since a week ago, my itunes is the y my software in my iphone 4s is de ios 7.0.3. i need to know if I only have the problem or is something wrong whit apple

    Hi Samuel6495,
    Thanks for visiting Apple Support Communities.
    If your music does not sync after updating your software, first retart your iPhone if you haven't already:
    iOS: Turning off and on (restarting) and resetting
    Next, try setting up syncing in iTunes again by following the steps in the article below. If you're syncing music, try un-checking and then re-checking the "Sync music" checkbox in iTunes.
    iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad

  • Itunes not seeing iphone, vista, USB, error 1611

    After 8 hours of work and researching everything on the web and including here, I have restored my Iphone.
    Background: Itunes loaded on an toshiba laptop running 32 bit Vista.
    After plugging in and my iphone sync, I got the usual update message and finally decided to update. Well during the middle of the update the proceess aborted. I went to restore and that aborted.
    1. I tried an new cable and that did not work and started to get a 1611 error.
    2. I took the iphone to apple genius and he recovered the iphone from the broken restore and my phone was working with all data lost.
    3. I plug the iphone back in at home to restore my back up and Itunes would not see my iphone.
    4. I read serveral sites and articles on this site. I found that none of the articles got to the root problem. Several articles on the site need to be updated.
    Here are the results of my finding.
    1. After you find that your iphone will not connect to Itunes ( thus it does not show up in the device section of the left panel), you need to go to the device manager in windows (go to start - start search - type "dev" - select device manager.
    2 Open up the Universal System Bus section. You should see two things if your system is working properly when you iphone is plug in. One you should see the apple mobile device usb driver. Two you should see your card reader. You need to have both of these. If you dont have either your your system is not going to reconize your IPhone. I had one driver in there that said "unknow device". This was not the iphone in error!!!! As stated in articles on this site. This was the Card reader software by Realtek on my system. Because i did not have a card reader i could not see my Iphone.
    STEPS to fix.
    1. Shut down.
    2. Unplug all USB devices.
    3. Reboot to safe mode.
    4. Delete out all USB drivers.
    5 Shut down.
    6. This is important!!! unplug your power cord.
    7. This is important!!! take out your battery!!
    8. Let it sit for 5 minutes with out any power.
    9. Put in battery and plug in computer.
    10. reboot the machine to normal startup.
    11. Let it add all the USB drivers.
    12. You should now see your USB card reader. If not try it again.
    13. One you have your USB card reader driver. Plug in your Iphone.
    You should be working.
    Another helpful hint. If you reload Itunes like I did. Which was a wasted step. Because the Card Reader was the problem and reloading itunes will not fix this. Take a backup of the registry key that has your Iphone name. You will save some time.
    Good Luck and I hope this helps someone.

    What version of Windows Vista are you running (32-bit or 64-bit)? Please note that 64-bit versions of Vista are not supported as stated in the minimum requirements:
    In addition to iTunes and Quicktime, you will also want to remove/reinstall Apple Software Update and Apple Mobile Device Support as listed in:
    If you are still having issues, you may want to test the iPhone in a new user, or use MSCONFIG to see if there is any software that might be conflicting with the iPhone. For more information on using MSCONFIG, see this article:
    Good luck,
    Jennifer B.

  • I bought a song the other day and it only downloaded about a third of it. How do I fix the problem when iTunes doesn't recognize the mistake?

    Bought a song the other day and it did not download correctly. I am over 50 and a little new to using this technology so please pardon me if it is an easy fix. iTunes will not allow me to download it again or to even buy it again, so I cannot figure out how to fix it. Any help will be greatly appreciated.

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • ITunes not "seeing" iPhone except after reboot (windows vista)

    I'm having the most irritating problem with my iPhone and iTunes. Every time I want to sync up, I have to reboot (at least once). For some reason, the USB connection makes that Windows sound like it's connected the device, but then it doesn't show up in iTunes to sync it.
    Usually a reboot cures the problem, but I've not ever been able to successfully sync more than one time without a reboot in between.
    I've tried all the ideas suggested at:
    But none of those have helped. Any ideas would be appreciated.
    Message was edited by: technabob

    What version of Windows Vista are you running (32-bit or 64-bit)? Please note that 64-bit versions of Vista are not supported as stated in the minimum requirements:
    In addition to iTunes and Quicktime, you will also want to remove/reinstall Apple Software Update and Apple Mobile Device Support as listed in:
    If you are still having issues, you may want to test the iPhone in a new user, or use MSCONFIG to see if there is any software that might be conflicting with the iPhone. For more information on using MSCONFIG, see this article:
    Good luck,
    Jennifer B.

  • Itunes not seeing iPhone through wifi

    iTunes used to wirelessly notice my iPhone and I would be able to sync it through wifi but now iTunes only sees my iPhone if it is connected with the cord. how do i fix this problem?

    Having the same problem now.
    My iPhone doesn't show up in the sidebar of iTunes anymore.  I had it set to sync over wifi and open iTunes when the iPhone was connected (e.g., checked these two boxes on the Summary Pane).  But now, the phone doesn't show up at all.  Oddly, my iPad shows and syncs fine.  And, despite not being seen by iTuens, my iPhone is connected to my Wifi network and works fine.
    I've tried unchecking and rechecking the box for wifi sync, but it doesn't hold.  The phone will show up after I "reset" the check boxes with the phone attached to a cord and then disconnect the cord.  After doing this, I can shut down iTunes and restart it, and the phone shows.  Fine and good.  But after I restart my iMac, the phone doesn't show anymore in iTunes.  My guess is that this is an iTunes problem and not a problem with the wifi or the phone.
    Any ideas on how to get my phone to stay showing in iTunes?

  • ITunes not seeing iPhones or iPad

    It's been a couple weeks since I last synced apps and podcasts, so decided to to that tonight.
    Started iTunes and let it download new stuff.  Noticed that there were no devices present in the left sidebar.  Should see two iPhones and an iPad.
    Restarted iTunes a couple times - no joy.
    Tried starting a wiFi sync on my iPhone - nothing.
    Plugged iPhone via USB to MacBook, still nothing in iTunes.
    Now what?
    MacBook's running Mountain Lion and is fully patched.

    Problem solved.  Rebooted the MacBook and now iTunes sees my devices.  Very strange.

  • Itunes not seeing iphone

    I have just upgraded my iphone to ISO4.1.. but now itunes cannot see my phone.. i have tried reistalling itunes completely but no luck.. can anybody help??

    R Doptis wrote:
    Are you by chance using a USB hub? I have seen similar issues when using certain USB hubs, especially unpowered ones.
    Also did you try a computer restart anywhere in there?
    No hub; it's plugged directly into the back of the G5 iMac. No, I didn't restart the iMac. Good idea; I'll do that tonight.
    Message was edited by: romad

  • I cannot sync my iphone because my "other" storage has ballooned to nearly 6g.  Also, I'm worried to restore my iphone to fix the problem because my notes aren't syncing to iCloud. Aghh! Can somebody help?

    My "other" storage has balloobned to 6g and now my iPhone will not sync. I ought more ICloud space to compensate, but that did not remove the "other" storage and I am still unable to back up, even to my PC.
    I've never encountered this problem before and I've been an iPhone customer for years.
    Someone mentioned restoring my iPhone, but I'm worried I'll lose a lot of info as I cannot find my past backups.

    First - try deleting some Messages if you don't regularly clean them out.   In my experience, eliminating that first often reduces the "Other" situation enough where your iCloud backups will start working again.   Your backup file is probably enormous which is causing this problem with Notes.
    If that doesn't work come on back and everyone will help you work on this.

  • ITunes not seeing iPhone 5

    Despite deinstalling, reinstalling iTunes a number of times and resetting my iPhone a number of times my iPhone 5 is still not detected by iTunes meaning I cannot transfer music. PC recognises device connected but nothing on itunes! I have changed USB ports, I have the latest iTunes software, windows 7 and still nothing works. Someone must have a fix somewhere?

    OK, Ironically just after having posted this I thought I would double check the USB Drivers - just in case! Even though PC detected and saw the iPhone I deinstalled Apple and IPhone drivers (iPhone disconnected) and then reconnected the iphone forcing the drivers to be installed!
    It worked and can now make use of my 64gb of space!
    Control Panel, hardware and sound, device manager. Go to Universal Serial Bus controllers first and right click on apple mobile device USB driver and uninstall. Check the driver tree and ensure there is no "iPhone device" listed in there!
    If not, reconnect your iPhone via lightening cable and Windows 7 will auto install driver and you should be away! (I had iTunes open so saw device register!)

  • Itunes not seeing iphone 4

    My iphone 4 is not showing up in itunes.  My itunes is up to date.  I tried restarting my phone and my computer.  Nothing.  I recently upgraded from Leopard to Snow Leopard... not sure if that could be causing this.  Any help?

    Jennifer thanks, but that's not very helpful.
    "more like this" threads aren't ordered and you have to open them to discover the date... like 2 years old!! Sure some are current but wadding through them without order or context is messy and confusing.
    The Apple support pages keep pointing back to the basics.... "check your connections, re-start this and that..." etc.
    Most users with discussions here are looking for initial guidance... "do I have an issue or is it wider?" ...if it's wider, then great... now all we need is a thread that has a resolution for us!

  • I'm an idiot,it's true.Now to fix the problem,deleted itunes library & ipod

    So my macbook pro was having issues with the os and some other things. I decided the best thing to do was to completely reinstall the os. Which i did. Before that however i had transfered my songs an pics to my ipod, planning on transfering them back. After the reinstall i was able to transfer my pics all right. Now itunes was a lot harder. I clicked import data, and picked the folder with my songs. My music list appeard so i assumed it was on it. I deleted that folder from my ipod and removed my ipod. After reconnincting it later and automatically syncing all the songs was taken out and my itunes list had that excalamtion mark saying that it couldnt find my songs. So basically i have no songs on my computer or ipod. Is there anyway to get them back? Some way that won't break the bank?
    Sorry for the long story

    Eh i sure hope so, this is driving me nuts! no music!
    Umm...limewire. Other than the ethical (not legal, i'm canadian) issues being considered time would be an issue. I had about 10k songs, downloading isn't an option.

  • Itunes not seeing iPhone content

    I restored my iphone4 now when I connect it to itunes, itunes sees phone by can not read content. (I'm connecting to a mac, OSX 10.7.4 & itunes 10.6.3) This is what apears:
    Please help.

    All no ok after a bit of iPhone resetting and Mac reboot.

  • HT1918 How do I fix the problem "intact iTunes store , there was a problem with your purchase" even though I've updated a new credit card with suffent funds available ?

    How do i resolve this issue and message- Please contact iTunes support to complete this transaction.
    There was an error with your purchase.

    I tried calling but they are closed in bservance of holiday. I want to resolve this issue now please via Internet so that I can resume my game. Thx very much for your help. Can u guide me thought this or email me the instructions as to how to resolve this step by step. It appears to me that there must have been a past billing issue.

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