Fixing this horrible Update

Hey there,
All I want to do is uninstall this terribly designed update.  Can some please tell me how to do this and possibly give me an email to someone who actually works at the company.  My phone doesn't work as a phone anymore so I can't call the number and I would very much like to give them well needed feedback.
Sorry for the inconvience and have a great day

I suggest you try the very clean and very forceful AutoLoader method:
http://supportforums.blackberry.com/t5/BlackBerry-​10-OS-Device-Software/Upgrading-OS10-devices-using​...
Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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