Flagging Jeff Wright - ref. cannot download products from my account

i posted earlier regarding the Studio suite which I bought in 2011 .... it shows in my account but there is no download link. I have not been using for a long time but now I would like to download and install it ...  kglad has been very helpful indeed but we could not solve it so he suggested I contact you and you might be able to help.  Here are some notes from the original post.
kevinr51
8 posts
Dec 24, 2013
Is it possible still to download Studio 7
Dec 24, 2013 8:22 AM Tags: #7           #download           #studio
I bought Studio 7 in 2011. It is registered in my account but I have not used it and do not have a downloaded copy of the installation files. I know tha it is discontinueed, but is it still posslbe to download it from Adobe or elsewhere, i'd very much like to start using it now ?
Replies
kglad
68,113 posts
Jul 21, 2002
1. kglad, Dec 24, 2013 8:55 AM   in reply to kevinr51 Report
you should be able to use links from your account if you login using the same id you used to register it, https://www.adobe.com/account.html
2. kevinr51, Dec 24, 2013 9:08 AM   in reply to kglad
Thanks for your quick reply, this is what I thought but there is no download link in the My Products section - maybe I am missing it but I cannot find download links anywhere else in my account ...
3. kglad, Dec 24, 2013 9:33 AM   in reply to kevinr51 Report
are you using the same id now as you used when you registered you product?
4. kevinr51, Dec 24, 2013 10:08 AM   in reply to kglad
I have gtwo accounts, one UK and one for Spain. This did cause some issues when i originally bought Photoshop and Lightroom but this was sorted out, so my Spanish account became the main account with my products in it. When i was checking earlier, all products were showing - photoshop, lightoom and Studio 7. All without download links but I have copies on file of photshop and Lightroom, but not Studio 7.
Since then I have tried deleting my cache (Chrome) and using a different browser (IE11) but the problem remains the same. I suspect it is something to do with the originalmix up in the UK and Spanish accounts when i bought the products but really not sure. I am not too worried about them being available permanently in my online account - i'd just like to have a copy of the Studio Suite i can download. I can use the activation code from my account as that is showing OK.
<bump by mod -kglad>
<>

However, I did purchase it from Adobe.
As I understand you from your previous posts on this issue (http://forums.adobe.com/thread/1364641), Studio 7 (which you're seeking to download) is Studio MX 2004. That was Macromedia software.
I'm not sure how you purchased this in 2011 since the software was long superseded by then. Studio MX 2004 was sold by Macromedia in 2004 - before their acquisition by Adobe.
Adobe has never sold Studio MX 2004.
Adobe does not offer any Macromedia software for download although they do provide new serial numbers for legacy Macromedia software since the activation servers were decommissioned. The new serial numbers allow you to continue to use your Macromedia software indefinitely.
http://helpx.adobe.com/x-productkb/policy-pricing/macromedia-legacy-activation-error.html

Similar Messages

  • IPhone cannot download messages from IMAP account.

    I have a weird problem with one of my IMAP mail accounts. Everything works fine in Mail on my Mac but on iPhone I cannot see any messages from that account. It's showing how much message I have, but cannot download any of them... I can see all IMAP folders, can send new messages, but I cannot see nothing Does anybody have same problem?

    I have expeirenced a couple of problems in setting up my email accounts.
    One thing that seems to work, when an email account freezes on my iphone, is to turn on teh iphone (hold and keep down the button at right hand top) and then slide to confirm on screen.
    Than when you switch back on it frees up the email account and works fine.
    Dont ask me why, but this was also advice from apple and also hotmail help.
    Mark

  • HT4059 my iPad mini cannot download books from iTunes - help

    my iPad mini cannot download books from iTunes - help

    Hi, debikay45. 
    Test to see if you can download a free application from the App Store.  If this was successful, test downloading the book again.  Try closing all open applications and power cycling the device, test the results.  Make sure you have an active Internet connection.  If these results were unsuccessful, see the steps in the article below that refer to iOS. 
    Isolate the issue: (Mac OS X, Windows, iOS)
    Make sure the issue is with the iTunes Store only. (You need an Internet connection to access the iTunes Store).Open a secure website to test if you are online as is necessary for the iTunes Store. This also tests if the main ports 80 and 443 are accessible. If the website works but the iTunes Store does not, it is most likely a firewall blocking the iTunes software or servers. If this is the case, follow the steps in the "Blocked by software firewall" section below.
    Test using another device.If possible, another device, ideally on a different network, would help troubleshooting any iTunes Store issues most efficiently. If another device on another network has issues, the iTunes Store may be undergoing maintenance, and will be available soon.
    Test using another network.
    Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
    If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
    If the issue disappears while connected to another network, you may need to work with your support options to open access to:
    itunes.apple.com
    ax.itunes.apple.com
    ax.init.itunes.apple.com
    albert.apple.com
    gs.apple.com
    ax.phobos.apple.com.edgesuite.net
    mzstatic.com
    Note: iTunes may use the fully qualified version of these addresses for additional security.
    iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
    It is critical that your date, time, and time zone be correct:Windows:
    Click Start and then click Control Panel.
    Click "Date, Time, Language, and Regional Options" and then click Date and Time.
    Click the Date & Time tab.
    Make sure that the date and time settings are configured to use the current date and time and then click OK.
    Mac OS X:
    From the Apple () menu, choose System Preferences.
    In System Preferences, click Date & Time.
    Enable the option to "Set date and time automatically" if it is not.
    Click the Time Zone tab and adjust the time zone to match your current location.
    iOS:
    From the home screen, tap Settings > General > Date & Time.
    If the option exists, turn off Set Automatically.
    Verify the time zone and time (in the status bar) are correct for where you are currently.
    If not, adjust the incorrect setting accordingly.
    If everything was correct and the option exists, turn on Set Automatically.
    Remove any restrictions that may be causing the issue:
    Windows:
    It is recommended you use iTunes from an administrator account.
    Refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
    You can also check using iTunes Diagnostics if you are recognized as an administrator by iTunes.
    Mac OS X:
    It is recommended you use iTunes from an administrator account. To become an administrator account, from the Apple () menu, choose System Preferences.
    In System Preferences, click Accounts.
    You may need to unlock the lock in the bottom-left corner of the window to make changes. If you can unlock the lock, you are already an admin user.
    Under the account you are using, it may say "Standard." Enable the option to "Allow user to administer this computer" to make the user an admin account user.
    From the Apple () menu, choose Log Out.
    Log back in and return to using iTunes. Test to see if the issue is resolved.
    iOS: Restrictions can limit your ability to purchase some content. Check restrictions via Settings> General > Restrictions if you're unsure about those settings.
    After isolating the issue to iTunes by following the above steps:
    If the issue still occurs and iTunes displays an alert message with a specific code, please see the section below titled "Specific Conditions and Alert Messages" for additional troubleshooting steps.
    If the issue is still not resolved and there is no specific code or alert message, you can visit the iTunes Store Discussion Board to try to find additional information for help resolving your issue:
    You can also contact AppleCare to discuss your support options. Depending on your product’s coverage status, you may need to pay for support.
    iTunes Store Discussion Board (Mac)
    iTunes Store Discussion Board (Windows)
    New routers or a new Internet Service Provider (ISP) may limit your ability to connect to iTunes Store. Let your router manufacturer or your ISP know about the ports and servers in this article and confirm that they are compatible.
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/ts3297
    Cheers,
    Jason H. 

  • I cannot download photos from my digital camera to Iphoto (version '09). I have been able to successfully do this up to 4 days ago but not yesterday. My camera/device is recognized in the Source List but photos won't download for me to import to library.

    I cannot download photos from my digital camera (via a cable) to Iphoto (version '09). I have been able to do this successfully up til 4 days ago but not yesterday (Dec. 25th). My camera/device is recognized in the Source List, but when it tries to download the photos, all I get are the words "Loading Photos" in the area where the thumbnail pictures usually display. The little "gear" symbol next to the words but it just goes round and round. Nothing ever downloads, and instead of showing me how many pictures there are to import it just says "No photos". So therefore I cannot import the photos to my library since they won't even download.
    I was getting an error message a few days ago that my Iphoto library was getting full, so I emptied my trash in both Iphoto and on my computer. I had this same problem back in October and emptying the trash and getting rid of some photos did help (can I really be using that much storage space for the pictures?). But it didn't help this time.
    Any suggestions as to what to do to solve the problem? I would try taking the SD card out and inserting that into the slot on the computer to see if I could load pictures that way; but the last time I did that, they wouldn't load. Not sure if I lost pics from the disc or not.
    Thank you,
    Novice50

    1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
    OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
    Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
    Your first priority is to make more space on that HD. Nothing else can be done until you do.
    Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
    Your Library has been damaged from being run on an overfull disk.
    How much free space on it now?

  • Iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB

    iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB.  I already tried uninstalling and reinstalling iTunes....still nothing.  Any ideas?

    Thank u verrrrrrrrrrry much FoxFifth u save my life thank u.

  • I have Adobe Acrobat version 11.0.0 installed with Adobe CC.  I cannot download PDFs from the internet (in this case from PubMed National Library of Medicine).  If I try to do this  I get a popup message saying that "ADOBE ACROBAT NPAPI PLUG-IN, VERSION 1

    I have Adobe Acrobat version 11.0.0 installed with Adobe CC.  I cannot download PDFs from the internet (in this case from PubMed National Library of Medicine).  If I try to do this  I get a popup message saying that "ADOBE ACROBAT NPAPI PLUG-IN, VERSION 11.0.0 NEEDS YOUR PERMISSION TO RUN.  I DON'T KNOW HOW TO GIVE THIS PERMISSION OR WHAT TO DO.  CAN YOU PLEASE HELP?

    What buttons do you get to click on with this message? What browser are you using (e.g. Safari, Chrome, Internet Explorer...)

  • How can I get rid of a 1202 error when downloading products from itunes

    How can I get rid of an 1202 error when downloading products from itunes?

    You have probably downloaded the Norton program which is one of the least desirable helpmates you can invite in.
    Read this thread and follow the suggestions by Thomas R, one of our gurus in this field.
    https://discussions.apple.com/message/20005609#20005609

  • I have lost my iBooks and iTunes and iBooks does not load plus I cannot download anything from my app icon.does anyone know what the problem is.

    I cannot use iTunes or iBooks and my iBooks library is blank although I have purchased books in the past.  Also I cannot download anything from my app icon.  Has anyone experienced this and if so how do I correct.

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
     Cheers, Tom

  • The system cannot download information from the SQLSERVER server.

    Hi All,
    After BPC 7.0 SP6 for MS install we get the following when trying to access the "Manage Application Sets" or any other admin console task, when we try to execute the connection wizard:
    The system cannot download information from the SQLSERVER server.
    There may be a network or security issue.
    Error Message:Error code: 500
    any ideas?
    Br
    Steven

    Steven,
    Could you also make sure that the problem is not on the client side.
    Is this a fresh installtion on the client machine? Or was there already an previous version of BPC on this machine?
    If this is not a fresh install, you can try to uninstall the software and then deleting all the files in the folder
    "program files\BPC". I've seen that sometimes not all the files are automatically deleted.
    Then installing the Bpc client agian...
    Kind regards,
    Sam

  • Cannot download WSDL from .....Invalid Response Code: (404) Not Found.

    Hi expert,
    hcb-msap59 (PI system) & hcb-msap49 (ecc system)
    When I try calling the ws navigator with this wsdl: http://hcb-msap49.res.no.enterdir.com:8016/sap/bc/srt/wsdl/sdef_ECC_DOCUMENTCRTRC1/wsdl11/ws_policy/document?sap-client=101
    it gives error :
    Cannot download WSDL from http://hcb-msap49.res.no.enterdir.com:8016/sap/bc/srt/wsdl/sdef_ECC_DOCUMENTCRTRC1/wsdl11/ws_policy/document?sap-client=101: Invalid Response Code: (404) Not Found. The request URL was:"http://hcb-msap49.res.no.enterdir.com:8016/sap/bc/srt/wsdl/sdef_ECC_DOCUMENTCRTRC1/wsdl11/ws_policy/document?sap-client=101". Check, whether the URL is correct, and the Web Service that you are requesting is up and running
    In http://hcb-msap49.res.no.enterdir.com:8016/sap/bc/webdynpro/sap/appl_soap_management?sap-language=EN and go to technical configuration, system global settings, access information j2ee server, the hostname and port is of PI system.
    Any idea why Im getting the error? If I click on http://hcb-msap49.res.no.enterdir.com:8016/sap/bc/srt/wsdl/sdef_ECC_DOCUMENTCRTRC1/wsdl11/ws_policy/document?sap-client=101 the sire is opening.
    Any idea why I cant open it from ws navigator of my PI system?
    Thanks.
    Regards,
    Thava

    Hi,
    Can you access that URL when you paste it into your browser? You don't need to configure system global settings unless you want to go to PI's navigator automatically - you can always copy & paste the link after opening the wsnavigator in PI yourself as well. If you can access the link, kindly check your network & proxy setup.
    Regards,
    Gokhan

  • Error 'Cannot download WSDL from......'  'Compilation fails...'

    Hi,
    I have created a web service for the function module 'CATS_READ_TIMESHEET_DATA' , I am trying to test the webservice in the WSADMIN transaction and the following error results:
    <i>Cannot download WSDL from http://uswasdvp.xxxxxxx.com:8088/sap/bc/srt/rfc/sap/Z_READ_TIME_DATA?sap-client=030&wsdl=1.1&mode=sap_wsdl: Compilation fails... /usr/sap/XPX/JC30/j2ee/cluster/server0/temp/webservices/prx/ws1182311569282/proxy/test/types/p1/Catsd.java:32: code too large private synchronized static void initFields() { ^ 1 error</i>
    (Note - I put xxxxx in the above url to hide the original value)
    We are able to see the WSDL by placing the name of the virtual interface in the browser along with the normal url, however are unable to test the webservice.
    Any ideas are greatly appreciated.
    Thanks,
    Chaitanya

    Hi Chaitanya,
    I believe the proxies are getting generated and the compilation is failing because of the reason mentioned by "Anton ".
    When the java code exceeds 65k in a method, the compilation will fail. If you have forwarded it to the java guys they may fix the java code generation issue. But in the meanwhile I suggest a workaround for you.
    The proxies seem to be getting generated. If you have access to the java proxy source, in the location where they are getting generated, open the file Catsd.java for edit.
    Go to the static method initFields() method and remove some code from there and paste them in another newly created.
    From wherever initFields() is being called call the new method too. I believe the method initFields is only initializing
    some fields to their initial values.
    I hope this helps.
    Regards,
    Chris

  • Cannot download apps from App Store using iPhone 6

    Cannot download applications from App Store using my iPhone 6, and when I made a sign out, I cannot sign in, even I asked to reset my Apple ID account by e-mail, but I did not receive any feedback by mails yet, while I can access the App Store, and download apps using my old iPhone 4, and my iPad Air using the same account.
    I Stuck now, and what I read cannot help me, as I cannot sign in even.

    Dears, the case is sorted now, and I am sharing the YouTube link which helped me to sort this issue, to help others.
    http://youtu.be/NzmsNutC6aI
    it was simple due to not setting the date and time automatically in : Settings-General-Date and Time, then set automatically.

  • I cannot download files from some websites

    Since upgrading to ver 5.0, I cannot download statements from many of my financial websites. I am forced to start IE or Opera to download. Sometimes I am able to right click the link, and do 'Save Link as' and it will download, but not all. My Verizon bill is the latest failure today. When I clock on the link, I get a new tab opening that shows 'about:blank' in the web link, and says 'done' in the status bar. It does nothing after that.

    When reading about the antivirus, I didn't equate that to the iPhone. Since antivirus software cannot run in the background on an iPhone, that isn't it and if pop-up blockers was enabled before I doubt that has anything to do with it either.
    Is the statement in PDF format?

  • I cannot download pictures from my camera to my computer

    I cannot download pictures from my Sony Mavica camera MVC-FD92 to my Windows 7 64 bit Sony Vaio laptop.
    The error message reads:
    The version of this file is not compatible with the version of windows you're running. Check your computer system information to see whether you need an x86 (32 bit) or x64 (64 bit) version of the program and then contact the software publisher.

    Depending on which 64 bit edition of Windows 7 you have,
    you may be able to install a virtual PC on your machine and run
    Windows XP in a virtual environment. This will allow you to
    install the Sony USBDRVEN drivers. Go here,
    http://www.microsoft.com/windows/virtual-pc/
    and learn more about it. You may have to upgrade to Windows
    Professional 64 bit.

  • I suddenly cannot download anything from the appstore I receive the following message "this is not a test user account" By sandbox.......   Any ideas about why this happened and how to remove it.?

    i got my iphone 5 week ago and i have been using it normaly till I suddenly cannot
    download anything from the app store, and I receive the following message :
    "this is not a test user account"
    "please create a new account in the Sandbox environment."
    why this happened, and how to solve this issue ?

    Looks like you got the developer edition of IOS.
    If you are not a developer, how come?

Maybe you are looking for