Flaky Exchange Server Connection

We purchased several iPhone's for a pilot here, and so far the performance is flaky at best.
An Exchange account is setup and works for a short period of time, and then will throw up a message stating the "Connection has Failed" Leaving us to delete and re-add the Exchange account.
So far only 2 or 3 phones are exhibiting this behavior, but is a big nuisance.
The only other fact I can state is that the connection is being switched from 3G to the corporate WiFi, I'm not sure if this has any relation to the connection breaking.
Any ideas
-Mike

I'm seeing basically the same thing. Either a long period elapses (appx 12-24 hours) or switching back and forth between wifi/3g causes the "connection problem". I've found that establishing a VPN and synchronizing will cause direct push to work again. Then I can disconnect and push will continue to work. Not an ideal solution, but hopefully a bug fix is on its way.

Similar Messages

Trouble Shooting an Exchange Server Connection Issue

I recently encountered a problem when if my phone couldn't connect to the exchange server (MSFT Exchange 2003) it would clear out all of the previously synced mail on the phone. Once it is able to reconnect it will re-download everything, however if this is a normal behavior, and can't I prevent it from resetting all of my mail whenever the phone can't connect for whatever reason the phone becomes a real deal-breaker for me for business applications.
I called AT&T and was told that it was a security feature and there was no way around it. Does anyone know if this is a normal behavior or have any ideas on a way to stop this from occurring? Or should I try calling Apple Care to get someone with a little more knowledge of the way the phone works?
Thanks in advance for any ideas!
Will

You will not lose mail, contacts and calendar if the iPhone cannot connect to the Exchange server. However, you WILL lose data on the phone if the iPhone connects, but the Exchange server is not running. Normally this won't happen if your IT department has even a basic level of competence, and disables incoming requests during Exchange server maintenance. This is a characteristic of ActiveSync, and has nothing to do directly with the iPhone.

E71 Exchange Server Connection - No Permission to ...

I purchased an e71-2 last Friday, and I have been unable to connect it to my company's exchange server. Downloaded and installed MFE. Received the proper connection settings from IT. Received the proper access point settings from AT&T. Continually get an error reading:
"Your account does not have permission to sync with current settings. Contact your administrator."
The admin log reads HTTP error code=403 and HTTP Server error 403: Forbidden.
Able to log into the corporate webmail internet portal from my device's browser. Per a recommendation on another post, also tried to connect with https://myserver/Microsoft-Server-Activesync. Entered my username and password and received the following error - "http/1.1 501 Not Implemented" - which I guess is supposed to be a good thing.
We have a number of WinMo phones and Blackberry's that connect and are working fine. All the Exchange server settings for my account seem to be in order too. I used to connect with my blackberry, so I know the account allowed some devices to connect with it.
Any advice or suggestions would be more than welcome. Thanks!

>>"Your account does not have permission to sync with current settings. Contact your administrator."
Microsoft-Server-ActiveSync must have Granted access to your IP or all IP addresses (that is what error 403 means = Restricted IP)
>>The admin log reads HTTP error code=403 and HTTP Server error 403: Forbidden.
Same thing because you are accessing MS Exchange through secure http conection (SSL).
Yout IT admin has to change this settings under IIS/YOURSERVER/WEB SITES/Default Web Site/Microsoft-Server-ActiveSync
>>Able to log into the corporate webmail internet portal from my device's browser. Per a recommendation on >>another post, also tried to connect with https://myserver/Microsoft-Server-Activesync. Entered my username and >>password and received the following error - "http/1.1 501 Not Implemented" - which I guess is supposed to be a >>good thing.
>>We have a number of WinMo phones and Blackberry's that connect and are working fine. All the Exchange >>server settings for my account seem to be in order too. I used to connect with my blackberry, so I know the >>account allowed some devices to connect with it.
Well regarding to this everything should work so I suppose that there is a problem with E71 Mail for Exchange settings. You can find manuals for MFE on http://www.businesssoftware.nokia.com/mail_for_exchange_downloads.php

Exchange Server Connection Issues

I set up my work email as an exchange account. I had problems with it connecting so I deleted it and reinstalled it. I still get the ferris wheel icon spinning at the bottom with the message Connecting for minutes at a time. It is better if I use a wifi connection. On other occasions it connects and checks for mail quickly. I am not having this problem with my yahoo or other email accounts.
Short of wiping them all out and reinstalling them I am looking for a solution. Having push on makes the problem worse. I am showing three to four bars I do not think it is a signal problem.
I love the phone but am missing my BES.

JJMinc wrote:
This is usually an issue with the protocol used by Microsoft's Exchange Server. Some company's will follow MS's security reccomendations to a T and the iPhone does not completely meet all of these requirements so the Exchange server will not allow a full connection. I use the iPhone with my company's Exchange Server and it works perfectly fine, but only because we don't 100% follow Microsoft's recommendations on securing the server. I believe there are apps out there that do follow these security protocols so you can still connect.
Thanks, there is a thread on the apple support forum where many others are having this issue. Some are suggesting it is a software bug, if so I hope they fix it soon. I do get my emails, but I find it is better to turn push off.

Outlook 2011 not connecting to exchange server

Hi,
I am trying to use outlook 2011 with my Mac to connect to my Company server Exchange with no success
while I can do it fine with the Mac native aplication "Mail".
Here after the Exchange Server Connectivity Test (in italian) which has been passed:
Altri dettagli Impostazioni account del servizio di individuazione automatica Risposta XML: <?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006"> <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User> <DisplayName>GGGGG GIAMBERTO</DisplayName> <LegacyDN>/o=Messaging/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=U333</LegacyDN> <DeploymentId>4e25f968-2a52-4b3e-a495-85893d549218</DeploymentId>
</User> <Account> <AccountType>email</AccountType> <Action>settings</Action> <Protocol> <Type>EXCH</Type> <Server>outlook-to.sede.corp.NN.com</Server> <ServerDN>/o=Messaging/ou=Exchange
Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=outlook-to.sede.corp.NN.com</ServerDN> <ServerVersion>7383807B</ServerVersion> <MdbDN>/o=Messaging/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=outlook-to.sede.corp.NN.com/cn=Microsoft
Private MDB</MdbDN> <ASUrl>https://webmail-01.XX.com/ews/exchange.asmx</ASUrl> <OOFUrl>https://webmail-01.XX.com/ews/exchange.asmx</OOFUrl> <OABUrl>https://webmail-01.XX.com/OAB/8b29a335-91f9-459d-8226-af3af35a0f11/</OABUrl>
<UMUrl>https://webmail-01.XX.com/ews/UM2007Legacy.asmx</UMUrl> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <PublicFolderServer>EXC10TSPPF00.sede.corp.NN.com</PublicFolderServer>
<AD>RSDCFTS008.filiali.corp.NN.com</AD> <EwsUrl>https://webmail-01.XX.com/ews/exchange.asmx</EwsUrl> <EcpUrl>https://webmail-01.XX.com/ecp/</EcpUrl> <EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt> <EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret>
</Protocol> <Protocol> <Type>EXPR</Type> <Server>webmail.XX.com</Server> <ASUrl>https://webmail-01.XX.com/ews/exchange.asmx</ASUrl> <OOFUrl>https://webmail-01.XX.com/ews/exchange.asmx</OOFUrl> <OABUrl>https://webmail-01.XX.com/OAB/8b29a335-91f9-459d-8226-af3af35a0f11/</OABUrl>
<UMUrl>https://webmail-01.XX.com/ews/UM2007Legacy.asmx</UMUrl> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <SSL>On</SSL> <AuthPackage>Ntlm</AuthPackage>
<CertPrincipalName>msstd:webmail.XX.com</CertPrincipalName> <EwsUrl>https://webmail-01.XX.com/ews/exchange.asmx</EwsUrl> <EcpUrl>https://webmail-01.XX.com/ecp/</EcpUrl> <EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt> <EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret>
</Protocol> <Protocol> <Type>WEB</Type> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <Internal> <OWAUrl AuthenticationMethod="Basic, Ntlm, Fba, WindowsIntegrated">https://webmail-01.XX.com/owa/</OWAUrl>
<OWAUrl AuthenticationMethod="Ntlm, WindowsIntegrated">https://webmailint-01.XX.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="Basic, Ntlm, WindowsIntegrated">https://webmailint-01.XX.com/owa/</OWAUrl> <Protocol>
<Type>EXCH</Type> <ASUrl>https://webmail-01.XX.com/ews/exchange.asmx</ASUrl> </Protocol> </Internal> <External> <OWAUrl AuthenticationMethod="Fba">https://webmail-01.XX.com/owa/</OWAUrl> <Protocol>
<Type>EXPR</Type> <ASUrl>https://webmail-01.XX.com/ews/exchange.asmx</ASUrl> </Protocol> </External> </Protocol> </Account> </Response> </Autodiscover> Intestazioni risposte HTTP: Connection: Keep-Alive
Transfer-Encoding: chunked Persistent-Auth: true Cache-Control: private Content-Type: text/xml; charset=utf-8 Date: Wed, 11 Feb 2015 05:31:48 GMT Server: Microsoft-IIS/7.5 X-AspNet-Version: 2.0.50727 X-Powered-By: ASP.NET Tempo trascorso: 1894 ms.
And hereafter the Trouble shooting log of Outlook 2011:
Outlook Exchange Auto Configure,Verbose,=== Performing autodiscover for [email protected]
Outlook Exchange Auto Configure,Verbose,--- HTTPS endpoints
Outlook Exchange Auto Configure,Verbose,Querying https://xx.com/autodiscover/autodiscover.xml
Outlook Exchange Web Services,Verbose,"EWS: Request data on thread=0x7a2bf264, XML data=
<?xml version=""1.0"" encoding=""UTF-8""?><soap:Envelope xmlns:soap=""http://schemas.xmlsoap.org/soap/envelope/"" xmlns:t=""http://schemas.microsoft.com/exchange/services/2006/types""
xmlns:m=""http://schemas.microsoft.com/exchange/services/2006/messages""><soap:Header><t:RequestServerVersion Version=""Exchange2007_SP1"" /><t:MailboxCulture>it-IT</t:MailboxCulture><t:TimeZoneContext><t:TimeZoneDefinition
Id=""XXX Standard Time""/></t:TimeZoneContext></soap:Header><soap:Body><GetFolder xmlns=""http://schemas.microsoft.com/exchange/services/2006/messages""><FolderShape><t:BaseShape>IdOnly</t:BaseShape></FolderShape><FolderIds><t:DistinguishedFolderId
Id=""inbox""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""outbox""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""contacts""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""calendar""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""notes""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""tasks""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""journal""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""sentitems""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""deleteditems""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""drafts""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""junkemail""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""root""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId></FolderIds></GetFolder>"
2015-02-28 11:44:10.075,0xFFFFFFFF,Outlook Exchange Web Services,Info,"EWS: Sending request on connection=0x7a399eb8, URL=/ews/Exchange.asmx, SoapAction=""http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder"""
Outlook Exchange Auto Configure,Error, Error code: -3259
Outlook Exchange Auto Configure,Verbose,Querying https://autodiscover.xx.com/autodiscover/autodiscover.xml
Outlook Exchange Auto Configure,Error, Error code: -39
Outlook Exchange Auto Configure,Verbose,--- HTTP redirect endpoint
Outlook Exchange Auto Configure,Info, Error code: -3259
Outlook Exchange Auto Configure,Verbose,--- DNS SRV method
Outlook Exchange Auto Configure,Error, Error code: -3176
Outlook Exchange Auto Configure,Verbose,No _autodiscover._tcp.xx.com service found
Outlook Exchange Auto Configure,Verbose,--- HTTPS endpoints
Outlook Exchange Auto Configure,Verbose,Querying https://webmail.xx.com/autodiscover/autodiscover.xml
Outlook Exchange Auto Configure,Error, Error code: -39
Outlook Exchange Auto Configure,Verbose,Querying https://autodiscover.webmail.xx.com/autodiscover/autodiscover.xml
Outlook Exchange Auto Configure,Error, Error code: -3259
Outlook Exchange Auto Configure,Verbose,=== Failed to retrieve autodiscover settings for [email protected]
Outlook Exchange Web Services,Verbose,"EWS: Request data on thread=0x7c20cee4, XML data=
Can somebody help?
Thank you in advance

Hi,
The connection in Outlook 2011 for Mac is difference from the Exchange connection in Outlook for Windows. The Outlook for Mac is using EWS for Exchange connection.
According to your original posting, there seems to be some issue with your autodiscover service. And some Exchange services (such as OAB, OOF, OWA etc.) are using webmail-01.xx.com namespace in the URL. Please double confirm the configuration in your Exchange
server.
Additionally, please check the autodiscover service on Outlook for Windows machine. If all configurations in server side are correct but the issue persists, I suggest we can ask a question in Outlook 2011 for Mac forum for more help:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Regards,
Winnie Liang
TechNet Community Support

N70 Exchange Server Sync

Hi,
I read that Nokia have licensed Activesync to allow business users (e.g. Me) to sync their N70 devices with an MS Exchange Server. Does anyone know what the status is of this? All I can find on Nokia.co.uk is a year-old press release...
In the interim, does anyone know how I can sync my N70 with Exchange?
Thanks in advance...
neil

Nokia has, indeed, licensed the ActiveSync technology to talk directly to Exchange servers. However, no phones with support for it has been released by Nokia yet (in any case, I would look for that support to first appear in Eseries devices like the E61 or E70).
In the meanwhile, you can synchronize with an Exchange server through a local synch with a PC (Outlook) using PC Suite:
http://www.nokia.com/pcsuite
A remote (over-the-air, OTA) synchronization is also possible, if you have a, so called, SyncML Server connected to/with your Exchange server.
DataViz is also adding support for S60 devices (like the N70) for their RoadSync product:
http://www.dataviz.com/solutions/enterprise/roadsync/supported_devices.html
Nokia Business Center also allows Exchange server connectivity OTA:
http://europe.nokia.com/nokia/0,0,77174,0.html

How do i connect to exchange server remote desktop

Hi, hope someone can point me in the right direction.
I have recently purchased a macbook pro and wish to
connect to our office server which is a windows exchange server (remote desktop).
Which steps do I need to take.
Many Thanks,
Rob K.

Anyone able to help ?
I used to be abale to access my company email when the URL for webmail was "email.COMPANY.co.uk" but recently it was changed to "webmail.COMPANY.co.uk" and now my iphone cannot verify my account.
Any ideas ?
I have the following info (selected pieces removed for privacy.
Mailbox owner: XXXXX
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; chromeframe/18.0.1025.58)
The required version of Silverlight is installed: Yes
Required version of Silverlight: 2.0.31005.0
Outlook Web App experience: Premium
User language: English (United Kingdom)
User time zone: (UTC) Dublin, Edinburgh, Lisbon, London
Exchange mailbox address:XXXX
Host address: https://webmail.COMPANY.co.uk/owa
Version: 14.2.247.5
Host name: webmail.COMPANY.co.uk
S/MIME control: not installed
Exchange Client Access server name: XXXX
Exchange Client Access server .NET Framework version: 2.0.50727.5446
Client Access server operating system version: Microsoft Windows NT 6.1.7601 Service Pack 1
Client Access server operating system language: en-US
Client Access server version: 14.2.247.0
Client Access server language: en-US
Client Access server time zone: (UTC) Dublin, Edinburgh, Lisbon, London
Client Access server platform: 64bit
Mailbox server name: XXXX.XXXX.local
Mailbox server Microsoft Exchange version: 14.2.247.0
Other Microsoft Exchange server roles currently installed on the Client Access server: Hub Transport
Authentication type associated with this Outlook Web App session: Kerberos
Public logon: Yes
Internal POP setting:
     Server name: XXXX.XXXX.local
     Port: 995
     Encryption method: SSL
Internal IMAP setting:
     Server name: XXXX.XXXX.local
     Port: 993
     Encryption method: SSL
Custom Forms: loaded
Segmentation settings: fffffffeefc3ffff
Restricted functionality settings: fffffffeefc3ffff

Mac computers in the office are not able to connect to our exchange server.

We started facing this problem about a month ago in our office where the apple computers can not connect to the exchange server via outlook or applemail or anything for that matter. All the other computers can connect to the exchange server with no problems
and the apple computers can even access the exchange server via OWA but the outlook and applemail apps would not connect to exchange. We have tried even deleting and re-creating some accounts on the apps but they still would not connect. At this point I am
at a complete loss and I looked everywhere through google to find out if anyone else has faced this problem but to no avail.
A little background information. This specific problem started happening after there was an un-expected series of power outages to the servers and they were shut down un-expectedly. I personally restored the servers and turned on all the services and made
sure everything was up and running after the power outages and everything was working fine. Also the first instance of the problem with the mac computers only happened two days after the servers were back up and running again and they had no issues in those
two days.
Right now we do not have that many mac users in our offices (only 3-4 users) and I have instructed them to use the OWA in the meanwhile but it is however an inconvenience to them. By now you may have realized that I am not a very experienced server admin
and I would really really appreciate any help. I extend my thanks in advance for any insight.

Hi Martin,
Thanks for the reply.
Right now I have Apple mail and Outlook installed on my mac laptop and both the applications do not connect to the exchange server. Apple Mail simply does a long process when I give my credentials to create my account and then it gives an error saying it
could not find the server while outlook quickly tells me that either the username or password is incorrect. At the same time I can connect to the server through outlook on my windows computer without any problems whatsoever.
From your reply, I gather that the VIA headers only affect Apple mail and should not affect Outlook app on the mac but right now, neither apps are connecting to the exchange server.
Either way I am trying to find out how to remove the VIA headers because it does not seem that we are using Kemp on the exchange server. Right now I do not have the in depth knowledge that I need because I was not involved in the implementation of our server
system, that was taken care of by a service provider and I was put in charge of mostly simple admin work. Now we are out of contract with the service provider so pretty much everything has fallen onto my shoulders.
If possible, would you mind pointing me in the right direction to finding out if I am using a L7 load balancer and how I would go about removing the VIA headers?

Windows Server 2008 R2 Standard "Certificate Authority Service" / Exchange Server 2010 EMC not starting and no AD connectivity for authentication.

Hello,
I am a new IT Manager at this company and need assistance big time. Their environment looks as follows:
Server 1. Domain Controller Server (Windows Server 2008 R2 Standard) running active directory.
Server 2. Email Server (Windows Server 2008 R2 Standard) running Exchange Server 2010 .
* Note. No back ups to work with aside from whats mentioned below.
DC had a virus infection causing a lot of issues on the shared network drives 2 days ago locking up all the files with a crypto ransom virus. Running Avast suppressed the infection. Had to recover the file shares which luckily had a back up.
The issue is that the Exchange Server 2 post this lost connectivity with the AD Server 1. Exchange Server 2 when launching EMC could not launch the console stating the following:
"No Exchange servers are available in any Active Directory sites. You can’t connect to remote
Powershell on a computer that only has the Management Tools role installed."
Shortly after I found that it is possible the EMC launcher was corrupt and needed to be reinstalled following another blog post. I deleted the exchange management console.msc per instructions only to discover I couldnt relaunch it because there was
no way how. So I copied another msc file that happened to be on the DC Server 1 back to Exchange Server 2 and got it to launch again.
Another post said that it might be an issue with the Domain Account for the Computer, so to delete it in the AD Server 1 only to find that rejoining it from Exchange Server 2 using Computer>Properties> Chage Settings > Change is greyed out because
it is using the Certificate Authority Service.
I tried manually re-adding the computer in AD and modeling permissions after another server in group settings but no go. After this I was unable to login to the Exchange Server 2 with domain accounts but only local admin, receiving the following Alert:
"The Trust Relationship between this workstation and primary domain failed."
I tried running the Power Shell tools on Exchange Server 2 to rejoing and to reset passwords for domain accounts as noted in some other blogs but no luck as the Server 2 could not make the connection with Server1 or other errors it kept spitting out.
I also during the investigation found the DNS settings were all altered on both the Server 1 and Server 2 which I luckily was able to change back to original because of inventorying it in the beginning when I started.
I need help figuring out if I need to rejoin the Exchange Server 2 manually by disabling the Certificate Authority Service (or removing the CA as listed here:
https://social.technet.microsoft.com/Forums/exchange/en-US/fb23deab-0a12-410d-946c-517d5aea7fae/windows-server-2008-r2-with-certificate-authority-service-to-rejoin-domain?forum=winserversecurity
and getting exchange server to launch again. (Mind you I am relatively fresh to server managing) Please help E-Mail has been down for a whole day now!
Marty

I recommend that you open a ticket with Microsoft Support before you break things more.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

How do I get the Windows 8.1 Mail/Calendar/People apps to connect to my company's Exchange server?

I have a Surface Pro 2 on my organization's domain, and while I have Outlook 2013 running fine on the desktop side, I'd really like to connect the Mail, Calendar, and People apps to my work Exchange account if possible.
First, a little background on my company's Exchange configuration, which is "extra secure" variety. Obviously, I'm using generic placeholders here. My email address is
[email protected], but our actual Exchange server is exchange.internaldomain.com, and my actual username is lasfir (first 3 of last name, first 3 of first name). I'm not 100% clear on our certificate process,
but from what I understand from talking with our Systems team, it's a self-signed certificate.
Anyway, when I try to add my account, I get the usual email address and password prompts. I enter
[email protected] and my password, which don't resolve. The app returns "we couldn't find settings for
[email protected] Provide us with more info and we'll try connecting again."
So I add the internaldomain as the domain and lasfir as my username and click Connect again. This time it returns "we still couldn't find settings for
[email protected] Providing this additional info may help. If you don't know this information, search online or check with your provider."
So I enter exchange.internaldomain.com as my server address and click Connect again. This time it returns "to connect to this account, you need a valid certificate on this PC. Contact your system administrator for more info." That tells me at least
it's finding my Exchange server, but I have no idea about the certificate thing. I reached out to our Exchange admin and our Systems guys, and they just weren't sure about the certificate process.
As one of the few people in my organization running Windows 8x, I'm a bit of a guinea pig for stuff like this. Any advice how to get this working?
- Greg

It doesn't sound like the Exchange environment is configured in a manner to support these types of clients very well. Have your Exchange team look at the following
http://blogs.technet.com/b/exchange/archive/2012/11/26/supporting-windows-8-mail-in-your-organization.aspx
http://blogs.technet.com/b/exchange/archive/2013/10/18/supporting-windows-mail-8-1-in-your-organization.aspx
From the latter article: "Communications applications can connect to a corporate Exchange service
configured to require certificate-based authentication. User authentication certificates can be provisioned to Windows 8.1 devices by administrators or end-users can browse to certificate and install to user certificate storage."
You might want to:
Ask your Exchange team the public URLs (ExternalURL) for Exchange OWA & ActiveSync
Open the OWA URL in your Internet Explorer from your Surface
If you get a Certificate warning, open the certificate and select Install (NOTE: You may have to install the entire certificate chain). Your desktop support team should be able to support this because it is the SAME process for standard Windows 8x
desktops.
Confirm that you can open OWA on your surface with no more certificate or security warnings. NOTE: The Exchange team will have to configured OWA properly.
Once confirmed, repeat the same steps for the activesync URL that they provided.
When done, try using the OWA OR ActiveSync URL value in your settings of your Mail client.
Good Luck

Outlook connection to exchange server problem

We have a new domain and an existing exchange server. The problem is if i log in with a local computer account i can autodiscover and connect in cached mode to exchange no problem. If i then login with a domain user account the same computer (tried on other
workstations) will fail to auto discover, fail to connect to exchange even with manual settings. I cant find anything obvious in Group policy.
The server is setup with the latest 2013 Group policy templates with office 2013 templates
Users not logged in with the new AD server can connect to exchange
Users not logged into the domain can access exchange server
My feeling is its a local setting that is missing or needs to be changed in Group Policy but i am at a loss as to what it could be
I have disabled roaming profiles too and it makes no difference.
Any help would be greatly appreciated.
Steve

Hi,
Sorry for my delay. According to your description, I summarize your issue to the following points:
1. No problem when the user logs in Outlook with a local computer account in Cached mode.
2. Can’t connect to Exchange from an cache mode enabled Outlook 2013 client when using a domain user account on the same computer automatically or manually.
3. Can connect to Exchange from an online mode enabled Outlook 2013 client when using a domain user account on the same computer automatically or manually.
It is right? If I misunderstand, please feel free to point it out. Additionally, I noticed that the server is setup with the latest 2013 Group policy templates with office 2013 templates. Please confirm
if the Outlook cache mode is disabled by OTC or GPO. If there is following registry key applied on the machine:
Software\Microsoft\Office\15.0\Outlook\Cached Mode
Meanwhile, please try to install an Outlook 2013 with a fresh ISO file(Don’t use any template such as OCT template), see if the Cached mode Outlook can connect to Exchange server.
Waiting for your updates.
Regards,
Winnie Liang
TechNet Community Support

You must connect to Microsoft Exchange with your current profile before you can synchronize your folders with your outlook data file (.ost).... OWA works but outlook 2013 does not, exchange server 2013 on Server standard 2012

I have read a lot of articles and tried a lot of things, but I cannot get outlook to connect to my exchange server. This is a test environment, I have tried making my own certificate and signing it through my own CA to no avail. I have completely disabled
windows firewall and stopped the service. I can ping between the two just fine by name or IP. I've tried not using cached mode, creating new profiles in outlook etc. I tried setting my CertPrincipalName to my FQDN in exchange powershell.
I am not an expert with exchange at all, but I feel like this should work with little to no configuration, instead I've wasted days on this. Half of the articles I've read don't seem to have solutions, and the other half have solutions that are not working
for me.
I can access OWA and send emails on a client computer through OWA with no problems.
I am running a test domain on the same network as my current exchange 2003/sbs 2003 active environment, I don't know why this would be an issue, but if it is I cannot figure out why. The only thing I can see holding me back right now is not having a signed
certificate from digicert etc, and an official internet domain set up, but I don't think either of those things matter in my situation.
Any help is greatly appreciated and I'll gladly provide any other information requested to solve this issue, thank you.

I have a similar setup and also have the same error. Did you find a solution for this?
In the managed availability - monitoring log I see the following errors:
EMSMDB.Connect() step of ComplianceOutlookLogonToArchiveRpcCtpProbe/Mailbox Database 0326619395 has failed against BESRVCOTEXCH001 proxying to BESRVCOTEXCH001 for [email protected].
Latency: 00:01:58.0150000
ActivityContext:
Outline: [15] RpcProxy connectivity verification; [117999][FAILED!] EMSMDB.Connect();
Likely root cause: HighLatency
Details:
Error: Error 0x71a (The remote procedure call was cancelled) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall RPC EEInfo is not enabled or there is no error on this thread.
Log: RpcProxy connectivity verification
Task produced output:
- TaskStarted = 8/5/2014 7:47:11 AM
- TaskFinished = 8/5/2014 7:47:11 AM
- ErrorDetails =
- Latency = 00:00:00.0153816
- RpcProxyUrl = https://besrvcotexch001.hq.corp.cotrain.lan/rpc/[email protected]:6001
- ResponseStatusCode = OK
- RequestedRpcProxyAuthenticationTypes = ntlm
- RespondingHttpServer = BESRVCOTEXCH001
- RespondingRpcProxyServer = BESRVCOTEXCH001
- WebHeaderCollection = Persistent-Auth: true
X-DiagInfo: BESRVCOTEXCH001
X-BEServer: BESRVCOTEXCH001
Content-Length: 20
Content-Type: application/rpc
Date: Tue, 05 Aug 2014 05:47:11 GMT
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 8/5/2014 7:47:11 AM
- TaskFinished = 8/5/2014 7:49:09 AM
- Exc
and
EMSMDB.Connect() step of OutlookRpcCtpProbe/Mailbox Database 0326619395 has failed against BESRVCOTEXCH001 proxying to BESRVCOTEXCH001 for [email protected].
Latency: 00:01:58.0250000
ActivityContext:
Outline: [13] RpcProxy connectivity verification; [118011][FAILED!] EMSMDB.Connect();
Likely root cause: HighLatency
Details:
Error: Error 0x71a (The remote procedure call was cancelled) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall RPC EEInfo is not enabled or there is no error on this thread.
Log: RpcProxy connectivity verification
Task produced output:
- TaskStarted = 8/5/2014 7:23:20 AM
- TaskFinished = 8/5/2014 7:23:20 AM
- ErrorDetails =
- Latency = 00:00:00.0132417
- RpcProxyUrl = https://besrvcotexch001.hq.corp.cotrain.lan/rpc/[email protected]:6001
- ResponseStatusCode = OK
- RequestedRpcProxyAuthenticationTypes = ntlm
- RespondingHttpServer = BESRVCOTEXCH001
- RespondingRpcProxyServer = BESRVCOTEXCH001
- WebHeaderCollection = Persistent-Auth: true
X-DiagInfo: BESRVCOTEXCH001
X-BEServer: BESRVCOTEXCH001
Content-Length: 20
Content-Type: application/rpc
Date: Tue, 05 Aug 2014 05:23:20 GMT
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 8/5/2014 7:23:20 AM
- TaskFinished = 8/5/2014 7:25:18 AM
- Exc

Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15
And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16
I am doing the steps below:
1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16
2-entering the account name: [email protected]
3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"
4-type the exchange CAS Server URL, https://192.168.1.16
5-Check the "Connect using SSL Only"
6-Authentication Settings: "NTLM Authentication", and pressing Apply
7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply
9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my
username and password in the small window and I still got the same result.
I cannot verify the account name and I cannot complete the process.
I appreciate you kind assistance.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

Hi - for some reason, my IPAD3 mail client has decided it can no longer connect to my Exchange server.

Hi - for some reason, my IPAD3 mail client has decided it can no longer connect to my Exchange server. It's worked like a charm for weeks. Any thoughts?
For the record, I've got a POP mail account that is working fine on the machine and the WIFI is up and running (Safari is loading fine).
Thanks

Hi Jim,
Your issue is the most FAQ in the forums, it is an ongoing problem with Tiger waiting to be fixed by Apple. Till then, forget your aliases and use either Command-K or from the Finder Go-->Connect to Server and enter the remote Mac's IP address to connect.
Also, Open Utilities-->Terminal and type lookupd -flushcache (Press Return) and reboot. Do this for both macs.
Macs running 9.x, Macs running 10.4.x, SGI workstations running Irix 6.5.x

Unable to connect to MS Exchange server on ipad4 after upgrade to iOS 7.1.2

I received a new iPad 4 through work. Upgraded to iOS 7.1.2, but now I'm not able to connect to the Exchange server. Contacted IT through work, they have no idea how to correct it. They say all of my settings are fine. The error message says "Cannot Get Mail The connection to the server failed." Any thoughts?

Hello harrisk927,
It may help to remove and readd the account on your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Cheers,
Allen

Flaky Exchange Server Connection

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