Flash 9: can't install.

Question

I'm trying to install the latest flash player prompted by
Internet Explorer. It fails.
I tried:
Everything on
http://www.adobe.com/go/tn_19166
(unistall previous versions, check IE settings, download and
run SubInACL like explained on
http://www.adobe.com/go/fb1634cb,
Download file)
When I run the file the error appears when "registering
c:\windows\system32\Macromed\Flash\Flash9e.ocx
I went to that folder and see this files: install.log and
KB923789.inf
Install.log:
Start Main Section - Date=05/12/2007 (Wednesday)
Time=9:34:12
CreateDirectory: "C:\WINDOWS\system32\Macromed\Flash" (1)
Call: 397
Safety Check
Call: 79
Call: 836
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\UserInfo.dll"
File: wrote 4096 to
"C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\UserInfo.dll"
CheckAdminPermissions Name = chino
Call: 836
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\UserInfo.dll"
File: skipped:
"C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\UserInfo.dll"
(overwriteflag=1)
CheckAdminPermissions Account Type = Admin
Jump: 111
Call: 111
Call: 37
Jump: 74
GetWindowsVersion -
CheckSupportedPlatform - OS=XP
Call: 403
CheckFPPermissions
Call: 37
Jump: 74
GetWindowsVersion - XP
Call: 836
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\fpinstall.dll"
File: wrote 8704 to
"C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\fpinstall.dll"
ObjectExistsAndIsOwnedBySomeoneElse = 0
Jump: 431
End Safety Check
File: overwriteflag=4, allowskipfilesflag=2,
name="Flash9e.ocx"
File: wrote 2987392 to
"C:\WINDOWS\system32\Macromed\Flash\Flash9e.ocx"
File: overwriteflag=4, allowskipfilesflag=2,
name="FlashUtil9e.exe"
File: wrote 218496 to
"C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe"
End Main Section
Section: ""
Start Post Section
Register Player
MessageBox: 12582960,"Error en la instalación de
Adobe® Flash® Player.
Para obtener sugerencias sobre cómo resolver problemas,
consulte
http://www.adobe.com/go/tn_19166_es"
Call: 378
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9e.ocx"
Delete:
DeleteFile("C:\WINDOWS\system32\Macromed\Flash\Flash9e.ocx")
Jump: 383
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe"
Delete:
DeleteFile("C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe")
Call: 836
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\NSISArray.dll"
File: wrote 17920 to
"C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\NSISArray.dll"
Call: 836
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\fpinstall.dll"
File: skipped:
"C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\fpinstall.dll"
(overwriteflag=1)
Delete:
DeleteFile("C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\System.dll")
Delete:
DeleteFile("C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\UserInfo.dll")
Delete:
DeleteFile("C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\fpinstall.dll")
Delete:
DeleteFile("C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\NSISArray.dll")
RMDir:
RemoveDirectory("C:\DOCUME~1\chino\CONFIG~1\Temp\nsk1344.tmp\")
I guess KB923789.inf was installed by windows update and
might be creating some sort of conflict.
Any ideas?

Answer 1

> Any ideas?
Call Installation support
800-642-3623
or go here:
http://www.adobe.com/support/programs/flash/?tab:contact=1
Dan Smith > adobe community expert
http://www.dsmith.tv