Flash causes BSoD on GX660R

Recently I bought a MSI GX600R laptop.
It seems to be working all fine except for a small issue that I can't figure out to solve.
When I view streamed videos in Flash for instance YouTube videos the laptop has a tendency cause some kind of graphical error, making the screen output look really bad and if I don't immediately close the browser a BSoD occurs.
In most cases I can make the graphical error disappear and avoid the BSoD by closing down the browser.
For the record I'm running the newest Adobe Flash Player and just downloaded the newest ATI drivers/Catalyst.
The problem is not browser specific since it happens both in IE as well as Chrome.
Furthermore I'm not sure it only happens when I'm running my laptop on the batteries but it certainly happens a lot more frequently.
Have anyone seen this problem before?

Quote from: Kksmed on 19-December-10, 19:04:45
Recently I bought a MSI GX600R laptop.
It seems to be working all fine except for a small issue that I can't figure out to solve.
When I view streamed videos in Flash for instance YouTube videos the laptop has a tendency cause some kind of graphical error, making the screen output look really bad and if I don't immediately close the browser a BSoD occurs.
In most cases I can make the graphical error disappear and avoid the BSoD by closing down the browser.
For the record I'm running the newest Adobe Flash Player and just downloaded the newest ATI drivers/Catalyst.
The problem is not browser specific since it happens both in IE as well as Chrome.
Furthermore I'm not sure it only happens when I'm running my laptop on the batteries but it certainly happens a lot more frequently.
Have anyone seen this problem before?
Hi!! i resolved on flash player disable hardware acceleration. But sometimes i have this problem. I updated my driver for ATI, but not work.
And update flash video bios again dont work :(

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Flash causes BSOD

If I play flash content for more than 10 or 15 min I am likely to get a BSOD in Win7 64 enterprise. Sometimes it wont happen for hours, sometimes quickly as I said. It happens in both IE8 and Chrome. I have had this windows install for 5 months and the blue screens started happening one month ago. What should I uninstall and reinstall to try to track down the problem?

Jochem is right.
A B.S.o.D. is almost always caused by OS errors and on rare occasion, it's caused by hardware/driver issues.
Flash Player cannot cause it. Flash Player may attempt to access a bad sector in your OS, hard drive, or BIOS as a normal part of operating, and trigger it, but it doesn't cause it.
I'd venture to say, even though you didn't post it here, but you've seen the B.S.o.D. while running other apps too, with Flash Player not even open.
If not, try ripping a DVD, or opening a really big PowerPoint slideshow and see what happens.
That alone should tell you it isn't a Flash Player or Adobe problem.

Reader 9 causes BSOD on Windows XP Pro

We have a few systems here that are having real problems with Adobe Reader 9. When the users attempt to open a .pdf file, they get a BSOD, and the system reboots. Once the system comes back up, they are able to open the offending file with no problems.
Here are details of our systems:
Dell Optiplex 755
Windows XP Pro SP3
2GB Ram
32 Bit OS
I have found this occurs most often when opening pdf's that were created with earlier versions.
I'm sure I have left out some vital piece of information, so if you need clarification on something, please ask. Any suggestions would be greatly appreciated!

[While the original post was for Reader 9, I found this same problem with Acrobat 9 Pro, and found a solution.]
Problem: Opening one PDF file is fine, but once you open the second file -- BSOD.
Cause: There is still a problem with Adobe's 2D GPU Acceleration feature.
Per http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405218&sliceId=1, "If acceleration hardware is detected, then optimization is enabled for all files except the first one opened when Acrobat launches." That is why the first file opens OK, but the second causes BSOD. Adobe is either not detecting acceleration hardware correctly, or is not calling it correctly.
Temporary Solution:
1. In Acrobat or Adobe Reader, choose to Edit > Preferences.
2. Go to the Page Display panel.
3. Uncheck Use 2D GPU acceleration.
I tested my machine [Dell Optiplex 755, ATI Radion HD 2400 XT 8.420.0.0, Win XP Pro, Adobe 9 Pro] with "2D GPU acceleration" checked, attempted open of 4 PDFs from File Explorer -->first one opened, then BSOD, rebooted, unchecked "2D GPU", attempted the exact same operation --> all four opened in their windows and now I am happily typing on this page.
This is per http://kb.adobe.com/selfservice/viewContent.do?externalId=324073, which is a post from two years ago and relates to Adobe 8. So, Dell has been fielding calls on this for at least two years. Way to stick in there, Dell. Two years ago, Adobe knew the problem ("You are using an desktop ATI video card with driver version 8.291 or 8.301 and have the Acrobat Page Display Preference 'Use 2D GPU acceleration' enabled." was what they said back then, and recommended updating the video drivers. So, Dell stays with it, Adobe says to update your drivers. Well, I bought an entirely new Dell to get the latest drivers and it didn't help.
Permanent solution:
Adobe needs to get 2D GPU acceleration to really work (how about a line of code where you check whether it is going to work before you execute it?) or ship their product with that feature off by default.

Flash causing hangs in safari 4

Hi, I've been having issues with safari 4 intermittently beachballing, and I've come to notice it's generally occurring as a flash ad/video is loading. The system log also reads...
21/09/2009 20:24:11 com.apple.WebKit.PluginAgent[270] Debugger() was called!
...something which raises my suspicions that it is flash causing the problem. Is anyone else having similar problems?
Thanks.

Hi
Two things to check.
Ensure that you have the latest version of flash as the one that is installed as part of 10.6 is old.
The second is to force Safari into 32bit mode, ctrl click the Safari icon and tick the 32bit check box.
This solved the issues I was having with shockwave.
It appears that a number of the common plugins don't quite behave themselves in 64bit mode.
Hope this helps
Regards
Gavin

Drivers cause BSOD {URGENT}

Good day
About 2 years ago I bought this laptop for a really good deal and i was impressed with the performance i got with it. Its quite a powerful and quality piece of tech.
There are some drawbacks...
In the two years ive had it ive formatted the laptop twice. Once to upgrade to windows 8.1, and now because windows got corrupted and it didnt want to use a restore point. Which is normal for windows, it doesnt last forever.
Drivers are a mess. Most i can gather is i'm suppose to download my laptop's drivers from here.
http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/522...
There are 3 different wireless lan drivers, the chipset drivers cause BSOD's, i can install every single driver on the list and i still have about 4 unknown devices in my device manager.
Point is Im better off googling for the hardware ID's and scrubbing forums for my drivers.
Please could Someone supply me a link where i can download a complete Driver DVD image for my laptop model that works. I am more than willing to download a 1.4 gig torrent if it has proper work everytime drivers.
Infact i would even drive to hp head office if they could supply me with a hardcopy.
Help Please!
Before i break something.
Back on windows 7 btw

Hi @Pixelite ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6-7030ei Notebook and needing a recovery disk. Here is a link to show you how to and or order the Recovery Media you need.
FWI: The driver page shows all drivers that were installed on all HP Pavilion Notebooks.
I would uninstall all the drivers with a yellow mark or caution on it. Restart the Notebook and if they are still there right click on the device and install or update the drivers.
I hope this helps you out.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Flash causes firefox to hang

Flash causes FF4 (on Windows7) to hang. I uninstalled the latest version of flash and installed the 10.1 r53 as indicated in one article and it still hangs. I finally unistalled flash and FF4 works fine but no flash etc...

OK, setting protectedmode=0 has solved the issue!

Shockwave flash causes firefox 4 crash

shockwave flash causes firefox 4 hangs. it happens whether using the latest or the previous version of flash. removing flash solves the problem but removing flash is not a solution. this happens on a computer with Windows 7. However on another computer with XP this does not happen.

#Download a copy of Flash from http://get.adobe.com/flashplayer/ and save it to your desktop.
#Then download the [http://kb2.adobe.com/cps/141/tn_14157.html Flash Uninstaller]
#Close Firefox via File | Exit
#Run the uninstaller to remove Flash from Firefox. It will also remove it from IE.
#Reboot
#Run the Flash installer you downloaded to your desktop earlier (do not start Firefox). This will install it on Firefox only.
#Open IE and go to http://get.adobe.com/flashplayer/ and choose Run when you see the prompt.
#Test the installation in both Firefox and IE by going to: http://www.adobe.com/software/flash/about/

Flash causes Firefox to crash several times a day

Flash causes Firefox to crash several times a day.
My cash report is below. Can you help or advise of where I can go for assistance?
Report ID Date Submitted
acfa63f7-0c4b-4fac-a6d3-fc0a646403c2 12/12/2013 09:04
8161f097-63ae-41b6-861d-958bcc327cb7 12/12/2013 08:13
3388e919-422d-4ce0-8137-8d267731fa88 11/12/2013 17:52
bp-cedb707f-a218-49e1-89a3-7a3bd2131211 11/12/2013 10:16
38bbb23b-1dc9-481c-a41e-974eda12e83c 10/12/2013 11:02

Try with Flash beta version
*http://labs.adobe.com/downloads/flashplayer.html

Question: Can Flash Player Cause BSoDs?

Hi, I'm new to the forum and actually signed up mostly to ask this question.
I've had my laptop for over 18 months (19 now actually), and over the course of using it I may have had one - maybe 3 BSoD's max, but in the past 3-4 days, I've had 10 at least. Things I've noticed:
-The number of BSoD's increased after I got both Microsoft Security Essentials AND McAfee, which is a possible cause.
-I doubt it's a browser issue, because although the issue initially started in Chrome (not my default browser but the main one I've been using nevertheless), I've also had this experience in Firefox and IE10.
-Blue Screens can happen at anytime but almost always happen after 7 pm, hasn't happened before then in a while (including in the past few days).
-The BSoD doesn't happen by me just being on the computer, the computer idling, or me being on the internet; the minute I open applications/pages that require Adobe Flash Player (i.e. Pinger Textfree) I will get a blue screen within 3-5 minutes tops. After I reboot the system, I don't get another one until I reopen the application.
-Error when I reboot: Worker Thread Bad at IRQL. I've been doing research on this error and it could be having MSE and McAfee like I mentioned earlier, but I would prefer to first confirm that it more than likely isn't Flash Player since there's evidence to suggest it is.
-My system is Windows 7 Premium, 64 bit, 8 GB Ram, 640 GB Hard Drive, 2.4 GHz i5 intel processor. Something to note; I noticed that prior to today, the Flash Player I had installed was a 32 bit version. I've since been trying to see if I can install the 64 bit version.
Also, sorry I have not posted the Minidump files or any other reference files, just posted the scenario, I suppose to see if I'm the only one with this issue and/or if I should eliminate this possibility as the cause of my blue screens.
Thank you!
EDIT: I've also been scanning for viruses, and have found none.

Tech Specs for FP11
http://www.adobe.com/products/flashplayer/tech-specs.html

Flash player BSOD crashes when using Hardware acceleration (+ATI card?)

Hello, I get frequent and recurrent BSOD crashes with the latest Flash player, watching some videos on Youtube. I own a ATI Radeon 5700 video card and use the latest (v11.5) Catalyst drivers on Windows XP SP3, if this can help. If I disable hardware acceleration through dxdiag, or in the Flash player options, the crashes cease. Will this be fixed ? If it won't, could hardware acceleration be disabled by default on next versions of the Flash player ? Thank you.

First thing to acknowledge is: BSOD crashes are 99.9999999% of the time due to critical OS problems or hardware. 0.0000001% of the time they are due to software, be it Microsoft or third party.
If turning off the HW acceleration causes the BSODs to stop, I'd say there is a hardware problem (most likely) but there is also a slim chance that you have a memory fault your video card runs into when using software to accelerate the card.
The BSOD gives information about the cause. If you have that it would help to point to the source of the Fatal Exception, and determine what steps youneed to take.

Usb 6501 unresponsive causing BSOD(Blue Screen Error)

There are a lot posts about the same issue but mine is a little peculiar so i decided to post it.
I am using two usb DAQ in the same pc(usb-6501, usb-6001), connected to the usb port on the back. The usb-6501 is used to obtain digital inputs from read switches, Sensors through an ssr. The usb-6001 is used to control 2 double valve solenoid, 1 dc motor, 2 indicator lamps. usb-6001 is also used to read analog values of current(using hall effect sensor) and voltage(using potentiometer).
At first i was facing problems with the usb-6001(the usb-6501 was working fine at this point) resetting during operation accompanied by BSOD. Then i learned it was due to my relay, which requires 30 mA of current to switch so i used the ULN2003a to interface the usb-6001 with the relays and after that the application was running perfectly for 4 days.
Now the usb-6501 is having the same problem and when i perform "Self Test" from NI MAX it shows "Error Code:50405" and i am able to reset the device from NI MAX only sometimes, other times i would have to unplug the USB device then plug it back in. As the application is used for an automated test rig the customer is frustrated by this problem. Once the card becomes unresponsive(or after the card is reset) BSOD occours.
I have checked all the device drivers and OS for any errors but they are fine. i have even tried changing the ram to solve the BSOD with no use.
System Details:
Windows 7 SP1
NI MAX 14.0
power saving is disabled
I have attached the latest mini dump files as they might help in finding out the reason behind this problem(File extensions changed for the purpouse of uploading).
I need to know: Is there any permanent solution for this problem? and what is the reason for this problem.
Attachments:
060115-12480-01.txt ‏315 KB
053015-12324-01.txt ‏315 KB
052615-17440-01.txt ‏315 KB

Additional info : i did an analysis of the dump files and this is the result
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff88009fe10b1, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800657922e, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032c30e8
fffff88009fe10b1
CURRENT_IRQL: 2
FAULTING_IP:
nifslk+822e
fffff880`0657922e 0fb650ff movzx edx,byte ptr [rax-1]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
TRAP_FRAME: fffff80000b9c6b0 -- (.trap 0xfffff80000b9c6b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88009fe10b2 rbx=0000000000000000 rcx=0000000000000000
rdx=fffff80000b9c8e0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800657922e rsp=fffff80000b9c840 rbp=fffff88009fe10b1
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
nifslk+0x822e:
fffff880`0657922e 0fb650ff movzx edx,byte ptr [rax-1] ds:c8e0:fffff880`09fe10b1=??
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80003091be9 to fffff80003092640
STACK_TEXT:
fffff800`00b9c568 fffff800`03091be9 : 00000000`0000000a fffff880`09fe10b1 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9c570 fffff800`03090860 : fffffa80`06adc250 fffffa80`05c3a060 fffffa80`06adc250 00000000`0000ffff : nt!KiBugCheckDispatch+0x69
fffff800`00b9c6b0 fffff880`0657922e : fffff880`05d47468 fffff880`01d91f90 00000000`00000000 fffff880`09fe0770 : nt!KiPageFault+0x260
fffff800`00b9c840 fffff880`05d47468 : fffff880`01d91f90 00000000`00000000 fffff880`09fe0770 fffff880`09fe17a0 : nifslk+0x822e
fffff800`00b9c848 fffff880`01d91f90 : 00000000`00000000 fffff880`09fe0770 fffff880`09fe17a0 fffff880`09fe10b1 : 0xfffff880`05d47468
fffff800`00b9c850 00000000`00000000 : fffff880`09fe0770 fffff880`09fe17a0 fffff880`09fe10b1 fffff800`00b9c8e0 : nipalk+0x75f90
STACK_COMMAND: kb
FOLLOWUP_IP:
nifslk+822e
fffff880`0657922e 0fb650ff movzx edx,byte ptr [rax-1]
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: nifslk+822e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nifslk
IMAGE_NAME: nifslk.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 51f2daeb
FAILURE_BUCKET_ID: X64_0xD1_nifslk+822e
BUCKET_ID: X64_0xD1_nifslk+822e
Can anyone help me with what this means?

ITUNES downloads from store causing BSOD windows stop error- Please Help!

Hi everyone,
maybe someone can help me out or knows how to fix this problem.
Problem in detail:
This problem started since I updated to the latest version of itunes 7 to download video for my ipod video 30gb. Itunes worked perfect on my computer before updating as I used it with an ipod mini.
I was able to use my new IPOD 30gb fine and transfer all my music to it correctly.
The main problem occurrs when downloading anything from itunes store...1st noticed this when my podcasts were updating and downloading and then the system suddenly crashed with the windows blue screen error message and had to reboot. This happened multiple times so I disabled the automatic downloads of podcasts. Itunes then works fine when not downloading anything.
I then tried purchasing a TV show, whole series, and when it began downloading, the Exact same Error and Blue screen will occur--Very Frustrating.
I uninstalled ITUNES and Quicktime, and then reinstalled them via the latest download from itunes. The same errors still occur.
When windows reboots and sends error report to Microsoft, it states the error is due to a Driver error of which the specific driver is not known.
I have called apple/itunes support and spoke with them and they could not figure out the problem and said I should check with my computers cust service and/or microsoft as it was probably something on this end...I did this and they stated the problem must be something with itunes and especially since all other programs run fine on my system.
SO basically I am going in circles trying to figure this out so I am hoping someone here may know how to fix this problem.
Not only that, but I tried the same on my desktop as I figured I could at least download my podcasts and purchases to my desktop and then transfer to my ipod from there(as I am mainly using my labtop for my ipod) and updated my desktop to itunes 7 latest version,, and figured it would work on my desktop with same operating system----but it Caused the SAME error BSOD as my labtop and in same fashion....only when downloading from itunes.
ANy help is much appreciated as I got the ipod video mainly because of ITUNES video content and podcasts and if I cannot use these major functions on ITUNES than This Was a Complete Waste for me to get the Video IPOD.
Hope there is a way to fix
Thanks

I afraid can’t help much with this, but no one else
has answered. It does seem very odd that two
different computers have the same problem. It makes
you wonder about the content you were trying to
download. As a matter of interest was the
installation for both computers done from the same
download file?
When your computer dies, can you read the stop
message or does it disappear, if it does, go to
Control Panel>System>Advanced
Click Settings in Start Up and Recovery and make sure
that Automatically Restart is no checked.
You should be able to get a stop number from the blue
screen and you may also be able to identify the
filename of a driver, which could give a clue to the
problem.
The Microsoft Website has a certain amount of help on
specific stop messages, you can search for the number
of the stop message which will be something like
0x0000000A.
There is also some help on troubleshooting stop
messages here:
http://aumha.org/win5/kbestop.htm
Thanks for your reply.
As far as the content being downloaded from itunes---consisted of different podcasts and also on a separate occasion-the tv show Heroes complete season on ITUNES..So I would guess the error has nothing to do with the content being downloaded.
The ITUNES installation for both computers was from the same itunes download file on this website on apples itunes free download.
I did not write down the most recent stop numbers and no drivers seemed to be named on the blue screen from what I could tell, but I guess I could be missing something...
From a previous crash with the BSOD- the error message listed was this: STOP: 0x00000050 (0xbad0b158, 0x00000000, 0x8056ea22, 00000002)
not sure if this helps maybe figure out the cause of this or not.
Maybe this will help get to the bottom of this.
Thanks

W510 Solid State Drive (SSD) Gets Stuck Causing BSoD. Why?

Hey guys, this has been a problem for a while now, and it is really mind boggling ... I have a Lenovo ThinkPad W510 laptop with a 256GB Crucial M4 SSD drive. Ever so randomly the drive just hangs, the LED light that the drive is trying to load something stays "ON" for up to 5 minutes or so before it finally goes into a Blue Screen of Death (BSoD). Once it goes into BSoD the laptop reboots and it gets stuck on the ThinkPad motherboard logo, eventually it will display "ERROR 2100: HDD0 (Hard Disk Drive) initialization error (X)" Where X is usually 1 or 2, sometimes 3 but rarely. It will not function again until I physically turn it off and back on using the power button.
A little bit of background about the problem, this is my 3rd Crucial 256GB M4 SSD, Crucial has been very helpful and they went as far as replacing the drive twice, i am starting to highly doubt its a drive issue, I think it could be something from the laptop itself. To be more clear, my laptop has also been serviced back in March (Motherboard was swapped as well as keyboard), parts failure. It was all done in very timely manner and everything was OK after the swap.
A representative from Crucial told me that this is a classical problem with the SATA controller driver handling TRIM, he said the drive is getting stuck in an infinite TRIM state which causes the BSoD, after that the drive goes into some sort of a "panic" mode to protect itself and doesn't function again until a full power cycle. (thus the need to turn off and then on the laptop) he also added it could be fixed by installing the correct SATA controller driver.
I have tried to use the default windows SATA controller driver, and I have tried to use the Intel one too, and it seems to happen less often with the windows drivers, but overall, it happens at least once a day. It is really frustrating and I am not able to get anywhere with it.
Any help or advice is highly appreciated. I am considering getting rid of the Crucial SSD altogether and just using Intel SSD instead, but I am really doubtful that it is the SSD's fault especially that its the 3rd one I use. I also know a couple of friends who own ThinkPads with Crucial M4 SSD inside them, and they seem to be working very well for them.
Thanks in advance,
Al.

Hi again,
Ok so I have applied the fix you have mentioned above, and it did improve (lower) the frequency of the problem happening. It really improved a lot significantly when I uninstalled the Intel drivers and used the Windows 7 built in SATA controller drivers.
However, ... it still happens ... less frequent, but it still takes place, my SSD still gets stuck at least once in 3 days now, or once in 2 days (after severe testing) and the same scenario happens. I am really stuck at this point, and not sure which direction to take.
Any help would really be appreciated, if you have / know any method to debug the BSoD's I get and a way to locate the source of the problem I am willing to go through it 1 by 1 and solve this problem before deciding to finally just giving up on the drive altogether.
Sincerely,
Al.

Display adapter causing bsod

hellloo
I am currently trying to fix my bsod issue with my evny dv6 64bit running windows 8 (16gb RAM, intel i7 8 cores), which has been happening since the first month I got it, for many different reasons.
Updating drivers and such has fixed a lot, but then a new error appears. At first I thought it was a RAM issue but that has so far come up clear (ran memtest for 24 hours, 8 passes no errors in fail safe mode, it crashed once when not in fail safe mode but I haven't been able to recreate it). recently I noticed that both intel HD 4000 graphics and NVIDIA are enabled, which it's apparently supposed to do. However, certain applications will run better, and without crashing, if I disable one.
For instance, the sims 3 will crash on the save game loading screen, but if I disable intel graphics, not only does the quality go waaay up, it won't crash on the loading screen. it is laggy, however.
minecraft won't play if only NVIDIA adapter is enabled. the picture won't show and it just won't respond. works if both are enabled. haven't managed to get it to crash if just intel graphics is enabled
Games are the only thing that makes the computer bluescreen. They're the only resource heavy programs I run (sometimes I use photoshop but as far as I can remember that has never resulted in bsod)
to my understanding, it's supposed to use NVIDIA for games and the such, but intel HD for everything else? is there the possibility of some kind of miscommunication going on with these adaptors to cause constant blue screens? or is the error more likely somewhere else?

Hi Inkiecat,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY dv6 Notebook and BSOD. Please call our technical support at 800-474-6836. If you are calling within North America, the number is 1-800-474-6836 and for all other regions click here.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

CSA causing BSOD - btaudio.sys

Hey Guys,
We're trying to build a new SOE, but on a laptop when you turn on/off bluetooth we recieve a Blue screen of death. With CSA uninstalled the error does not occur. With CSA turned off (right clicked on task bar) we still get a BSOD, so that kinda rules out any rules/policies.
Any ideas without upgrading the server to version 5 or 6? I'm not confident with this software to upgrade.
V4.5.1 build v657
Thanks!

btaudio.sys is part of the bluetooth stack for windows, it can be from WIDCOMM or a repackaged version from ibm/ms/dell/hp whatever, i would consider searching for BSOD in regards to the bluetooth driver for that specific platform, otherwise you are looking at a bug, which is not easily solved by changing rules in csa, in 5.x there is a class called "only needing kernel protection", which sometimes can be used, but this sounds like a bad driver, that tries to install itself in the same call tables as csa, and causes a BSOD, so looking into fixing the driver problem, might be simpler and quicker than trying to fix csa.

Flash causes BSoD on GX660R

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