Flash Help Output
Hello,
I have Robohelp 5x and using Word 2002 and I recented updated
to CS3 (suite). For all of my flash help output I use the started
blue skin, have a generic TOC and a small glossary. Typically I
make my updates and then go to View Primary layout and the help
files will generate/regenerate and everything is fine.
Well, it's not working any more. I suspect from what I've
read here it had something to do with Flash, but I am not sure. Has
anyone else had this problem or know a work around? I'm at a loss.
Thanks,
Mimi
Thank you for writing back.
I wasn't seeing anything after making my updates. I thought
it may have been a Flash 9 issue with security. It turns out that
it may have been a permission problem. I did not know or am not
100% sure what happens when a user needs to publish content. When I
compared the previous output files to what was being created
without administrator permission the were about 100 or so less
files compiled.
This forum is very helpful and I appreciate the help. If
anyone has a recommendation what I should read to learn more about
output files and permissions I'd gladly take them. My problem is
working now after my admin rights were added back on my local
machine. It would be nice to be able to have some back up
documentation incase I have to argue with my IT department to get
admin rights restored should it happen again.
Thanks!
Mimi
Similar Messages
-
Hello again - I seem to be asking lots of basic questions to
try to move along faster once I really get into the project
writing. I've examined most help topics on this subject but am
having difficulty getting results.
I've been reading that output files and source files can
easily be confused and to store the output files in a location
other than the tool suggests. Is this a step I'd add when creating
the project? I tried to rebuild one but didn't see where I'd
separate the folders. I don't really know what output files I'm
looking for, nor where I'd put them once I do find them. I'm a very
basic user and will not be adding topics through import, nor
manipulating the True Code if that makes a difference.
In addition, my Publish option is greyed out when I attempt
to select Publish no matter what layout option is chosen. I have
generated the project in Flash. I have not defined the publishing
destination since I can't open the Publish dialog. Let me know if
this is enough information to respond.I apologize if I wasn't clear. The impression I got from
Kathleen's initial post is that she's trying to keep the source
files and output files separate so as not to get them confused with
each other.
As noted, I had to change my destination from the default
(which was ".../<project folder>/!SSL!/FlashHelp") because
our Web environment was choking on the exclamation points and
wouldn't open the help. It works fine now that I have a directory
without exclamation points for my output.
I also generate to my hard drive (D: drive on my laptop), not
to a Web destination. My suggestion is merely to specify your own
path for the output if it suits your needs better. If I'm playing
with fire, I haven't burned my fingers yet... :) My help gets moved
to a server when the rest of our Web applications get deployed, so
I don't use the step of publishing to a Web server myself.
Kathleen, regarding your question where your source files are
added: When you create a new project, the dialog asks you to pick a
primary layout, then the next screen includes a field called "Enter
the location for the project." That directory is where your source
files are stored, including the .xpj project file that opens your
project in RoboHelp. If you're opening your project by first
opening RoboHelp and then selecting your project from the list of
projects, one way you can find your project source files is by
searching your hard drive for ".xpj" in the file name.
Hope this is some help (and that I'm not creating more
confusion than I'm eliminating...)!
--Ben -
Missing Images in flash help output
Hi,
I am using RH 9 to generate FlashHelp.
Everything is fine except two images go missing in the output.
I tried generating several times.
Deleted the image and re-inserted.
Nothing wrong with the image file. It is the same as the other images.
Other images are appearing. I don't know what happended to these two.
Can you please help?
Regards,
FaithHi there
Personally, I'd be surprised to find that adding to Baggage will help. I have a gut feeling that something is fundamentally wrong here.
I'd like to see a screen capture of the Project Manager pod showing the image list as well as a topic showing the HTML code where it is calling the image.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks -
Hello there, hoping to get some advice on a couple issues
with RoboHelp.
We just started deploying FlashHelp here, and have run into a
couple of snags. I am running RoboHelp version 6, Flash player
version 9, and have the Flash authoring software (if needed), but
that’s version MX 2004. We’re running IE 6 and Windows
XP Pro.
Question 1
In a FlashHelp (generated) project, when on the Index tab, if
I use the search box to search for an index word, the following
error displays: "A script in this movie is causing Adobe Flash
Player 9 to run slowly. If it continues to run, your computer may
become unresponsive. Do you wish to abort the script?" If I tell it
NOT to abort the script, the computer still runs slowly. If I tell
it to go ahead and abort the script, Internet Explorer freezes up.
I asked our in-house web team and Flash development team to
look at the index issue, and they discovered something strange. The
index only breaks if the index word entered starts with the letter
A. Has that ever happened to anyone else? We’ve tried
multiple help projects on multiple boxes (computers), and results
have been very inconsistent. Sometimes it breaks, sometimes not,
but ONLY when the index entry starts with an A.
Is there something that I can change in the code anywhere to
prevent that from happening in the first place? Alternately, is
there a way to change the skin to completely remove that input
field from the index? It's not necessary to our process to have it
there, so long as the index entries are there with the scroll bar.
Note: We’re just using the Flash Default skin –
no modifications.
Question 2
One of my latest help projects is context-sensitive. When
called from within the application (F1) the proper topic displays.
However, the TOC always shows the default book - it does not expand
to match to where the user really is within the help.
Even stranger (to me), the TOC works just fine for the
first-level and second-level books and pages. However, anything
third level or deeper, the TOC behaves as described above -
defaulting to the welcome page book.
All the books are books with links (to topics), if that
matters. Also, I tried generating the project as WebHelp, and had
the same results - the TOC still would not automatically populate
when called as CSH from within the application.
In all other respects, things seem to be functioning just
fine.
I downloaded the trial version of RoboHelp 7, and had the
same issues.
Thanks so much!I can recreate the problem but I haven't seen it reported
before. WebHelp has an option that would let you avoid the input
box in the Index but not FlashHelp.
There is information in Snippet 1 on my site about TOC
synchronisation but I don't know if it will help with FlashHelp.
Please report this bug via the Adobe site.
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform -
Flash Help and Publishing / IIS
My supervisor is responsible for publishing my projects to
our intranet server. He published a project of mine and found that
he ran into issues with IIS. I don't have all the details so this
may not be enough to get a good answer, but he told me that he had
to use an * (wildcard) in IIS to allow all the Flash Help
functionality to show on a web page. He wants to know what can be
done so the * does not have to be used, if anything, to have all
the functionality present. Thanks for any help if this is enough to
give a direction, and if not I will try and get more details from
him for later.Hi jacobremprex
Are you using Flashhelp Pro output and the RH Server
software? If not, I don't think you need IIS to publish to the
intranet. You just need to publish to the intranet URL.
Can you tell us where the wildcard has been placed and also
what pieces of Flashhelp functionality aren't working. -
Why is Flash Help/Search function so worthless?
Is it just me or is the Flash help function the worst help
function ever?
In other software you get the results you were looking for in
seconds
in Flash everytime you do a search you get like a hundred
different
search results and usually none cover the topic you were
looking for.
Its often easier to search on google than use the internal
help function
Why is it so hard to only display relevant results?
Could anyone teach me how to use the search function cause I
dont want
to read 1000 pages just to find out the difference between
align and distribute
options etc.
Thx /AquaStealthIt seems this article was written just for you! :)
http://www.communitymx.com/content/article.cfm?cid=01B54 -
Flash Help Not Updating on Web
I've uploaded a Flash help project to our web site. But the
latest information is NOT showing up, no matter how many times I
click refresh or clear out the associated cached files. I've even
deleted all the items on the server and re-uploaded the entire
project. I've verified that the file sizes and dates are
identical...
Yet the browser is showing an older version.
Any else experienced this? And how do I fix it? It's
happening in both IE and FF.
Thanks in advance.Hi Jared
Are you certain that the server has been updated? I've been
in a few development environments where you uploaded initially to a
staging server. Then after a certain period of time, the staging
server would update to one or more production servers. So depending
on the timing as well as the server you are accessing at the time
(Important to note that, as load balancing and whatnot can present
different servers depending on the load) you may see that help has
updated properly on one server and the next page refresh shows it
hasn't yet updated to the other.
Things to ponder... Rick -
Having trouble opening flash help/f1 in cs6
This is so stupid I can't get any help I need from any one I don't know what I am even doing here. I have tried to contact adobe but all they want you to do is join or become a member of their boards and that is it. I am having trouble opening flash help on cs6 and no one can help me do it. I have join all that adobe wants me to join I have done and paid out all that adobe has requested why can't I get help when I need it with their products?
sound like you try to opne flashMX2004 or flash8 foles in MX.
that wount work. An upgrade would help, or asking your source for
those flas to save then in MX format - which is not possible in
Flash 8 though. -
Is there a minimum width to Adobe AIR Help output?
Good day!
I am trying to produce an Adobe AIR Help document which is 256x768 pixels in size; this document is to be displayed on the left of the screen and use only a quarter of the Desktop real estate.
When I produce an Adobe AIR Help file using these dimensions, the document is always too wide. Furthermore, I cannot manually adjust it to be more narrow.
I would like to produce a Help document which is similar to Adobe's "Self Test Drive" environment for customer prospects to experience Adobe product. My company is doing a very similar project.
Why is it that Adobe AIR Help output doesn't export at this size? Furthermore, are there any adjustments to any files I can make to allow this?
Thank you for your help, in advance! Have a great day!
Most sincerely,
Sammy SpencerFor this situation the plugin https://chrome.google.com/webstore/detail/user-agent-switcher-for-c/djflhoibgkdhkhhcedjikl pkjnoahfmg for Chrome may help. You can set the user agent to fool the HTML5 browser detection.
Greet,
Willam -
Hello Robohelp Users,
we want to create our own Robo Flash Help. Does it works with
the Flash Basic Version or do we need the Flash Professionell
version?
MargitMargit -
Flash Help is a product of Robohelp; your users only need
Macromedia's Flash player installed in order to view it. Which,
according to MM, is about 97.7% of the Internet-connected PCs.
So, it looks like you're good to go, yes? -
How could I change the heade in Flash Help
Hi everybody,
I am pretty new to this forum, that is I just began to probe
with RH7, and it is going well so far, because of your help and the
technical service's help from Adobe.
I tried different layers to see which one is the most
appropriate for my project, and the Flash is very interesting.
However, I would like to put a logo or a text in the header
(the coloured one), and I have no clue how, and what tool I should
use.
Is anybody familiar with Flash Help tweaking?
Thank you,
BogdanI'm not familiar with the .fsw file type. Where are you
finding that file? Is it named skin_background_tb?
Try searching for skin_background_tb.fla in your project's
source files. I think .fla is your best bet.
It's been long enough since I've started a brand new
FlashHelp project that I can't remember if the "FlashHelp Default"
skin is included in the project automatically or if you have to
generate the layout with a skin from the gallery before any Flash
skin files appear in your source files. If you haven't done so
already, open the FlashHelp layout dialog, select a skin, and
generate the layout. Once you've done this, you should see a folder
within the !SkinSubFolder! directory that has the name of the skin
you selected. That skin folder should contain all the .fla and .swf
files for the skin. Those .fla files are the ones you would edit to
change the skin. (Whenever you edit a .fla file, you then export it
as a .swf movie to that same skin folder, then generate the layout
again to see the results.) -
Any problems running Windows 7-created help output on Windows XP machines?
Hi,
I feel a bit silly even asking this, but I'm not a coder and don't have the technical knowledge to know for sure that it's a silly question.
Background: We are upgrading to Windows 7 from XP in the near future. We will be using RoboHelp 10 and Word 2010 - at least that's the plan ...
For our department's major product, since it's big and has been around a long time, we are still stuck using RoboHelp for Word to generate WinHelp. We then use the RHelp for Word source to generate WebHelp, since some modules of the product require WinHelp, some require HTML pages, and much of the source material is needed in both outputs. And yes, I did read someone's post likening this process to drinking coffee while running a sprint - believe me, if I had any choice about this I wouldn't be doing it. If RoboHelp has added the capability to generate WinHelp from RoboHelp HTML, let me know .
Anyway, because of previous weird experiences after upgrades, I am being asked to find out: Has anyone used RoboHelp for Word to generate help output - .hlp or .chm or HTML pages - on a Windows 7 machine and tested it on a Windows XP machine? If so, were any problems observed?
Assuming we can still creak along with RoboHelp 10 to generate the same antiquated output ... which we can, right?? ... my gut tells me that a file is a file and I can't see why an .hlp file or web-based help files that run on Windows 7 wouldn't run on XP. But again, I don't have the technical knowledge to say this for certain.
Any advice appreciated. Thank you - Sandy
Message was edited by: sdryerCreating an output on a later OS does not affect its ability to be used an older OS. The issue, as you know, is creating winhelp to be used on Windows 7 or 8. That forces each user to download a file to support winhelp.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge -
I don't comment much, I tend to be the quiet kind of user
that just does my own thing. I am quite upset with Adobe's change
in the help feature in Flash. I understand that things change with
updates. That's a reason i get work sometimes. Someone wants to
update.
I so loved the large amount of useful code and examples
buried in the Help files in previous versions of Flash. Through
these i could riddle my why through a problem. Multiple examples of
how to use something was often the only way to figure out what I
was trying to do.
Are those days now long gone? I hope not. I am not a
programmer, but i do have some programming experience. I am a web
designer. i prefer not to live in binary, classes and the like.
Often these samples worked as idea starters, and answers to late
night prayers when the oil had been burning all too long. You know,
when your head gets fuzzy and you need to go to bed but the project
has to be done....
Well I don' t mean to be the whiner, but is there anything
that can be done about this?
I know there are some samples in there, I flipped through it
for a while, but i feel the quality of the Help menu in Flash has
dropped dramatically. The new neat features in the Help menu and
the nice skin don't measure up to the loss in content. I plan on
working with MX by my side so i can use its Help features, because
CS3 doesn't look like it will do the job.
Anyone else want to comment?
Thanks,
mr_bidinkleI found this thread through a search.
Has Flash help menu been savaged to leave only two headings??
I only have the following two main headings in my Help Menu:
Using Actionscript 2.0 Components
Actionscript 2.0 Components Language Reference
I have bought the Rich Media Project Player and List
Component and they said their help file is also installed.
I cannot see that here either.
Whats going on? Can an Adobe person answer this for
me?? -
Greetings everyone. I am currently trying to create a Flash
Help, I was able to set the settings up properly on my current
machine after having to go through modifing the settings. My
question is, is there a way to bypass the security need, many of
the clients would get easily confused on how to set this up. thanks
in advance
JamesHi James and welcome to our community
Are you planning on having FlashHelp copied to each user's
PC? My reason for asking is because you are only worried about this
security issue if they are running the content from the local PC.
If they will be running your FlashHelp from a server on the web or
on an intranet, there is no need to configure security. It simply
works. The security arises because the content is running on the
local PC.
Cheers... Rick -
Using "Flash Help" to help make flash game?
Hello,
I've noticed the other day that in Flash, the "Flash Help (F1)" found under "Help" is licensed under "Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License". The resources found on adobe.com in the Flash Development Center is also licensed with this.
The license state:
" You are free:
* to Share — to copy, distribute and transmit the work
* to Remix — to adapt the work
Under the following conditions:
Attribution — You must attribute the work in the manner specified by the author or licensor (but not in any way that suggests that they endorse you or your use of the work).
Noncommercial — You may not use this work for commercial purposes.
Share Alike — If you alter, transform, or build upon this work, you may distribute the resulting work only under the same or similar license to this one."
- CC License
I'm trying to learn flash so I can make flash games. I plan to get them sponsored by game portals and attach them to MochiAds--so technically this would be commercial, yes?
So does this mean I CAN'T use "Flash Help" or any of the resources found in adobe's Flash Development Center to learn how to use actionscripts?
Of course I don't plan to bluntly copy-paste codes, but it would be nice if I could adapt and learn how things work. Sometimes I get stuck and I need a reference... The last thing I'd want is to get into some copyright trouble =/
Sorry if this post is out of place. I tried to ask in Customer Support days ago but I get the feeling that they've ignored me.
Any extra advices are welcome.
Thank you,
JaneWhat is with all the folks asking "copyright" questions lately? Are you all in some class or something? I am not a copyright lawyer so don't take anything I say as the absolute truth, but I have had a long standing interest in these issues...
Anyways copyright is not an absolute right, there is an important part of copyright law called "fair use" and it is important. Of course it is also the source of a lot of disagreements and law suits...
A clear case of infringement would be if you tried to just take the Flash help and publish your own "learn actionscript" help book or website.
But given that the help documentation is meant to teach you how to use the product it seems that it would be clearly within fair use to use it to learn how to use the product.
And while the US courts have not been particularly intelligent about technical innovation -- often granting patents and copyright to very basic code, while not protecting truly innovative and clever invention -- the argument that the basic instantiation of a class and invocation of its methods, properties, and events, is pretty clearly the only way to do these things. Adobe would have no reason -- in fact they would have quite the opposite -- to pursue a claim against somebody who used actionscript.
Given the absurdity of the US courts (if here is where you be) just change the names of the variables from the samples and you are most likely fine since it would confuse them.
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