Flash intro only loads sound, no video, no interface. Works fine in other browsers.

We are re-doing our website and cannot resolve a compatibility problem with Firefox on both Windows or Mac, and also tested through Adobe Browserlabs.
The problem: the Flash intro loads only sound; there should be videos playing full width of the browser frame and an interface to browse through the videos, mute the sound and press play/ pause.
Other browser on various platforms work fine (IE/ Safari/ Chrome on Windows XP,7 and MacOSX)
We've tried various user profiles, computers, systems and countries, but the site shows the same problem with firefox everywhere.
I assume it has to do with the coding of the site, would you be able to tell why it is not working?
Thanks in advance!

Hi,
From your Safari menu bar click Safari / Preferences then select the Extensions tab. If you have any installed, turn that off, restart Safari. Try a video.
Extensions such as Incognito and YouTube5 will prevent Flash content from loading.
Your profile indicates are you running v10.6.6. If that's the case, there are updates available. Click your Apple menu (top left in your screen) then click Software Update...
Carolyn

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simon_hutchings
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Flash intro only loads sound, no video, no interface. Works fine in other browsers.

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