Flash is updated but flash applications don't work when viewed in Firefox, while they work in IE

in several applications, there is a flash application that doesn't work -- flash movies don't play, etc. I checked Tools and it tells me that Flash is loaded and current. I'm stumped. This is a brand new computer.

See http://kb.mozillazine.org/Testing_plugins
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

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