Flash needs to be installed, yet shows already installed

I am having an issue on a WinXP machine. When I try to go to certain websites, I am advised that flash player needs to be installed. When I try to install flash, I am told it is already installed. However, nothing appears in control panel under add/remove programs for flash. How can I resolve this issue and please don't tell me to use another browser such as Chrome or Firefox. This particular person insists on using IE....and quite frankly, it should work there as well. Thanks in advance.

Hello,
Welcome to Adobe Forums,
Use Flash Player Uninstaller to remove Adobe Flash Player completely :
http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe
Once Flash Player uninstall successfully, then you can download Adobe Flash Player 11.3 from http://get.adobe.com/flashplayer
Thanks,
Vikram

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Flash needs to be installed, yet shows already installed

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