Flash no longer working on webpage - why?

A charity organization I occasionally do photography for has
a bilingual website with a 'Flash only' intro page. But since
upgrading my browser's (IE and Firefox on XP) Flash plugin to v10 I
get just a blank white page. The code is there if I select View
Code, but the Flash does not load.
I succeeded in reinstalling the v9.47 Flash reader and their
site's now working again. But I'm concerned that many visitors
whose support they rely on will not be able to load their website
if they update their Flash viewer and are not computer savvy enough
to know what to do to fix it. The impression one gets is that the
website is no longer there.
Is there something I can tell them to do with their Flash
code that will resolve this? Is this a known issue for which a fix
is forthcoming? Folks designing websites that rely on Flash must be
concerned, no?
I don't know enough about Flash to offer them a suggestion on
how to fix whatever be wrong with their code, if that's what's
causing it. Any insight is appreciated.
The website is
http://www,procure.ca and it
provides information on the prevention, diagnosis, treatment and
eventual cure of prostate cancer.
Thanks,
Russell

Dear Chris:
Yes, turning off Protected Mode indeed solves the problem!
Specifically, we today (June 9, 2012) installed the new Adobe Flash v. 11.3.300.257 on several Windows 7 PC's, all running Firefox v. 14 (Beta), and none of the Firefox installations would confirm that the installation was performed successfully.  For example, the Adobe Flast test/about site, https://www.adobe.com/software/flash/about, would not work.  And, likewise, YouTube videos and other Flash-encoded videos did not work either.
So, we tried your suggestion to disable the new Protected Mode, and it worked.  That is, every single machine on which Flash did not work in Firefox now functions perfectly.  So this conclusively demonstrates that there indeed is some kind of bug in the implementation of Protected Mode.
Can you please let me and the other Adobe users know when this is fixed.  Thanks.
Also, could you likewise let us know the risks of turning of Protected Mode (although we really don't have any choice, as Flash will not work on Firefox with PM turned on).
Thank you.  Much appreciated.
Kind regards,
Evan Katz
(formerly Contributing
Editor of  Personal
Computing Magazine)

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    Date: Sat, 12 Jun 2010 12:23:28 -0600
    From: [email protected]
    To: [email protected]
    Subject: Flash no longer works in Chrome
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    >

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    Dear Chris:
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    Can you please let me and the other Adobe users know when this is fixed.  Thanks.
    Also, could you likewise let us know the risks of turning of Protected Mode (although we really don't have any choice, as Flash will not work on Firefox with PM turned on).
    Thank you.  Much appreciated.
    Kind regards,
    Evan Katz
    (formerly Contributing
    Editor of  Personal
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    video/x-ms-asx Windows Media Playlist asx
    audio/x-ms-wax Windows Media Playlist wax
    application/x-ms-wmp Windows Media Plugin
    video/x-ms-wmp Windows Media Video wmp
    application/x-mplayer2 Windows Media Plugin
    video/x-ms-wmx Windows Media Playlist wmx
    video/x-ms-wm Windows Media Video wm
    video/x-ms-wvx Windows Media Playlist wvx
    video/x-ms-wmv Windows Media Video wmv
    video/x-ms-asf-plugin Windows Media Plugin
    audio/x-ms-wma Windows Media Audio wma
    application/asx Windows Media Plugin
    Silverlight Plug-In
    File: Silverlight.plugin
    Version: 5.0.61118.0
    5.0.61118.0
    MIME Type Description Suffixes
    application/x-silverlight Microsoft Silverlight xaml
    application/x-silverlight-2 Microsoft Silverlight xaml
    doubleTwist Web Plugin
    File: doubleTwistWebPlugin.bundle
    Version: 3
    doubleTwist Web Plugin
    MIME Type Description Suffixes
    application/x-vnd-doubleTwist doubleTwist Web Plugin
    Microsoft Office Live Plug-in
    File: OfficeLiveBrowserPlugin.plugin
    Version: 12.2.6
    Office Live Update v1.0
    MIME Type Description Suffixes
    application/officelive Office Live Update v1.0
    Picasa
    File: Picasa.plugin
    Version: 1.0
    Picasa plugin.
    MIME Type Description Suffixes
    application/x-picasa-detect 3.1 picasa</nowiki></pre>

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