Flash not working on my wife's MBA.

BlueMountain has stopped working on my wife's MBA. For a while it said Flash wasn't installed. (It is.) Now it just shows a white space where the eCard should appear. The SpeakEasy Speed Test also says the Flash is needed, but re-installing it doesn't appear to help. I have upgraded to Mavericks. I have tried using the Flash control panel to clear all of its files. I have reinstalled the latest version of Flash. Nothing seems to help. Any ideas?

If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. In rare cases, you might have to log out or reboot to force a Flash update to be recognized. For a "missing plug-in" error, start with Step 6. Back up all data before making any changes.
Step 1
You might have to log out or reboot before a Flash update takes effect.
Step 2
If you're only having trouble with YouTube videos, sign in to your YouTube account and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
Step 3
If you get a warning of a "blocked" or "outdated" plug-in, then from the menu bar select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Check Now. Quit and relaunch your browser.
If the warning persists, triple-click anywhere in the line below on this page to select it:
/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources
Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 4
Open this folder as in Step 3:
/Library/Internet Plug-Ins
Delete the following item, or anything with a similar name, if present:
Flash Player (failing).plugin  
You may be prompted for your login password.
Step 5
Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.
Step 6
If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked
Allow (or Enable) plug-ins
Then click the button marked
Manage Website Settings...
if present and make sure that the website is not blocked for Flash.
Step 7
Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.
Step 8
In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.

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    * Fixed permissions (they needed it);
    * Tried running Safari under 32-bit (didn't think that would work as I hadn't updated Flash itself);
    * Signed in as another user.
    None worked.
    As a last resort, I downloaded the latest version of the Onyx utility (freeware) and ran the Maintenance scripts, then, under Cleaning, deleted System cache, User cache, Internet stuff (left the cookies), and Font caches (you'll need to Close all the dialog boxes then Restart at the end). Expect a long reboot.
    That worked.
    It may not work for everyone but may for someone.
    Scott

    I was having the same issue. I logged into another account, a plain no add-ons account and found that I could view flash content with Safari OK. That mean that there was some preference file in my primary account that was the culprit.
    Here's how to cull out the bad apple (pun intended):
    Trouble Shooting Preferences
    Go to HD/Users/Your_name/Library. Move the Preferences folder (in its entirety) to the Desktop and make a second copy of it so you have Copy A and B. Now try the the process again and determine if problem is fixed.
    If the problem IS fixed, then go to the new Prefs folder that the OS will have created and open it up.
    Open Copy B on the Desktop and select all of the items inside. Drag them into the open new library folder. When the Copy window comes up check the Apply to All check box and then click on the Don't Replace button as seen here. That will keep the new files created and bring back all of the others.
    If the problem is NOT fixed, trash the new Prefs folder and move the intact Copy A folder back to the Library folder .
    This cleared it up. I ended up with 16 items that were not put back in the preference folder.
    Hope this will work for some of you.
    Do you Twango?

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