Flash Player 11.7.700.169 install errors 1722 Action NewCustomAction1

Question

Hi,
Yet again on mass deployment of Flash updates we are seeing problems.  We update all Flash agents via SCCM and SCUP and have recently published the 11.7 update.
A very high proportion of the machines (Windows 7 x64) fail with this in the event viewer:
Product: Adobe Flash Player 11 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Windows\TEMP\InstallAX_11_7_700_169.exe, command: -install -msi
You are then left with no version of Flash as it has already removed 11.6.
Based on previous versions with problems I tried deleting any keys related to Flash from HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products and also all of the "Safe Versions" keys.  Even after doing this the problem still exists.
Looking for a solid, remote solution as I've got about 8,000 machines to work on.  The relevant parts of the flashinstalllog are below:
?=O====== M/11.7.700.169 2013-04-22+08-46-23.494 ========
0000 [I] 00000010 "C:\Windows\TEMP\InstallAX_11_7_700_169.exe" -install -msi
0001 [F] 00001041
=X====== M/11.7.700.169 2013-04-22+08-46-23.852 ========
2013-4-22+8-46-37.471 [error] 1226 1062
?=O====== M/11.7.700.169 2013-04-22+08-46-28.501 ========
0000 [I] 00000010 "C:\Windows\TEMP\InstallPlugin_11_7_700_169.exe" -install -msi
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000011 1
0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_169.dll
0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_169_Plugin.exe
0015 [I] 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0016 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0017 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exe
0018 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0019 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0020 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0021 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0022 [W] 00001106
0023 [W] 00001106
0024 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0025 [I] 00000012
=X====== M/11.7.700.169 2013-04-22+08-46-41.948 ========

Answer 1

Hi,
For those regarding iSpring user, we spent a lot of time in debugging that too.
here are the pieces we got and hope it helps.
The audio would got cut off once you tried to unload as2 swf. According to the SwfLoader doc, it would try to cut off all resources if possible (including audio object...). And it seems that their new flash player 11.7 would try to forcefully clear out stuffs that it shouldn't
Our hackaround is to call the netstream.seek() to trigger the sound again. Playing sound object doesn't work
Please adobe!! help us to keep our job here. It would be poor for us by just releasing a player without knowing which part of the backward compatibilities that it is about to break but just post a note on the page to say it may break something old.
Thanks,
Venant