Flash Player 11.7 Sound Playback Bug

We've received reports that sound is cutting off from both video and audio content with some Flash content using Flash Player 11.7.700.169 (and 11.7.700.179). I apologize to those effected by this bug. We've been able to reproduce the issue internally and are currently investigating the cause and possible fixes and workarounds. If you haven't already, please take a minute and let us know how this issue impacts you by leaving a short comment (or vote) on this bug report:
https://bugbase.adobe.com/index.cfm?event=bug&id=3539635
Your feedback is important to us and we will continue to update the bug report as new information becomes available.
For those looking for an immediate fix, you can either update to our latest beta (4/30/2013 - Flash Player 11.7.700.197 Beta) or you can downgrading Flash Player to our latest 10.3 release. The latest 10.3.183.75 build contains all of the recent security updates and should provide a stable platform for both audio and video. Please see these two faqs for details.
How do I revert to a previous version of Flash Player?
Where can I find direct downloads of Flash Player 10.3 for Windows or Macintosh?
In addition, Google Chrome users will need to switch to the system version of Flash Player (NPAPI version) after installing the 10.3 release:
http://helpx.adobe.com/flash-player/kb/enable-system-flash-player-goog le-chrome.html
The next official update, currently scheduled for release in mid May, will resolve this bug.
Thanks,
Chris

Hey Chris, thanks for all the keeping up with us and stuff. I have an issue and i'm not sure if this was already discussed (if so sorry). Windows 8 IE 10 I'm getting an error tying to downgrade my customers to the beta. The message i'm getting is
The installation encountered errors:
Your Microsoft Explorer browser includes the latest version on the Adobe Flash Player built-in. Windows Update will inform you when new versions of Flash Player are available.
I have done my research and I cannot find how to fix this issue. I have ran the uninstaller multiple times and restarted blah blah all the goodies. It will not let me install the beta.
Please help..... any idea how to get beta running on hundreds of my customers machines?
The beta work's great it seems like and I wouldn't mind installing the beta on all their machines till the final release (which seems like a few weeks away)
Thanks again, Tim

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After installing Flash Player, I lost sound on Youtube and other sites. How do I fix it?

After installing Flash Player, I lost sound on Youtube and other sites. How do I fix it? I still have sound on some apps.

To help troubleshoot we'll need the following system information:
Operating   system
Browser
Flash   Player version
When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:
Windows
Mac
Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.
HTML5   video
Non-HTML5 video
Thanks,
Chris

Flash Player 10.3 video playback protected content Error #3343?

I have been streaming videos and movies I have purchased without problems until yesterday when Amazon wouldn't load the video and suggest upgrading Flash Player.
I have an iMac G5 with Intel Core Duo 2 processor and OS X 10.5, so Flash Player 10.3.183.29 is the most up-to-date version my computer can have.
I went to Adobe site and followed instructions for removing the bad Adobe Flash Access DRM module, deployed in 2011. Replaced it with the corrected DRM module. When I ran the test for protected content through the Adobe demo video player, no video played and received message: Error #3343. IV check failed.
What is error #3343? How can this be resolved?
Would greatly appreciate anyone's help on this.
Thanks.

I have the exact same problem as everyone above. "error #3343 IV check failed".
OS: OS X 10.5.8
Flash Version: 10.3.183.29
I wanted to watch a show I bought on Amazon Video, and it told me I need to upgrade my Flash Player. I'm running OS X 10.5.8 so the newest for me is 10.3.183.29. It sucessfully installs and low and behold, Amazon Video tells me that I need to upgrade my Flash Player. I followed all the necessary protocol according to Adobe, deleting all the files in the Native Cash folder, going to the protected video test page, and loading the correct URL into the player. It did put the folder in Native Cache that Adobe said it would, but clearly it doesn't work.
This is clearly a bug in the newest verion of Flash Player for OS X 10.5 users.
Seriously anyone from Adobe or any moderator bring attention to this problem so that it can be fixed. Don't alienate your customers just because they're using an OS that's 5 years old.

I'd like to contact a Flash Player developer about a possible bug...

...in the latest Flash Player add-on.
We provide computer based training for a very large customer base and following the latest Flash Player update, some of our Flash presentations are freezing in Internet Explorer 7, Firefox, and Google Chrome. Internet Explorer 8 does exhibit this problem. Our Flash developer has not been able to identify the cause and I suspect the player contains a bug.
I would be happy to provide both compiled SWF and source files for you to examine.
Thanks

http://bugs.adobe.com/
And you have to be a lot more specific about "latest Flash Player".

Flash Player 11.8 sound problem

Why Flash Player from version 11.2 upmix stereo sound to all channels will be this sometimes fixed or still need to use 11.2 version.

This change in behavior is related to our shift to the newer Windows CoreAudio subsystem.
The latest Flash Player 11.8 Beta includes an optional flag to revert to the older Windows WAVAudio subsystem, which should resolve the problem.
To change this behavior, you'll need to modify the MMS.CFG file with a text editor. You can find the locations of mms.cfg for your system on the link below:
http://help.adobe.com/en_US/ActionScript/3.0_ProgrammingAS3/WS5b3ccc516d4fbf351e63e3d118a9 b90204-7c95.html
Once you've located and opened MMS.CFG, you'll need to add the following line, then restart your browser:
UseWAVPlayer=1
Please let me know how this works for you.
Thanks!

Flash Player playing multiple sound feeds at once...even when browser is closed

I recently updated my Flash Player to 11.3 (most recent version). When I go to a site which utilizes Flash (e.g. YouTube), I will start the video, and then about 10 seconds later, I get multiple sound feeds at the same time. They all sound like commercials, or tv channels. Even when I close my browser, the sound continues. When I open my sound mixer, there is a "program" listed of "winrscmde" which is playing the various audio channels all at once. When I go into the task manager, "winrscmde" shows as a svchost.exe *32. When I stop that service the sound stops. It will start again when i access a flash site. When I uninstall Flash Player 11.3, this stops.
I'm running Windows 7 - 64 bit with latest updates. IE 9.0.8112.16421
Any help would be appreciated.

Well, I think I fixed the problem.
I found this topic:
http://www.bleepingcomputer.com/forums/topic442928.html
About the second post down, the poster recommends downloading TDS killer as winrscmde.exe is disquised as svchhost.exe in the \windows\system32 folder (you have to click on "Properties", then "Details" tab and check the original filename...if it's bogus, it'll say winrscmde.exe as the original name).
I also ran the aswMBR program as well as FixTDSS (http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FixTDSS.exe).
That seemed to fix the issue. Just reinstalled Flash and don't get the same issues. The svchost.exe in the \windows\system32 folder is legit!
Hope that helps anyone else with the same problem.

Flash player delivers no sound

I get sound with realplayer and windows media player. My speakers are plugged in and sound is not muted or turned down in any way. I get audio in all situations except when attempting to use Adobe flash player......even un-installed and re-installed. help please

I have sound coming out of my Mac's speakers rather than
through my audio interface. Only happens with flash audio/video
players, and I get the same problem whether in Safari or Firefox.
The Flash audio stream just isn't behaving properly.

Flash player 9 no sound

have installed this and tried every fix - registry entry
mapper -
uninstalled and tried version 7-8 no info on adobe site i
have given up
ever hearing sound froma swf file again F U adobe!

Ever since I installed flash 9 on my desktop NO sound plays
in any flash player.
I have updated my soundcard drivers
checked the sound device settings to make sure sound is
coming from the correct place (ie not modem)
I have used the registry patch update
I have tried to uninstall and reinstall flash
I get sound through winamp and quicktime and all other
programs and it worked perfectly before I installed flash
Any help would be greatly appreciated because i am really
upset that i can't stream my yahoo radio i've had for 3 years!! :)
Marie

Youtube/Firefox/Flash player 10.3.181.34 bug

Hi, i have a weird problem with flash player on youtube. If i press esc while watching a video on youtube the flash player plugin crash.
Steps to reproduce:
1. Open firefox.
2. Open youtube.
3. Open any youtube video
4. Change to full screen.
5. Press esc.
Result: flash player crashes.
I don't have this problem with embedded youtube videos, just with www youtube com.
Downgrading to Flash Player 10.2.159.1 or disabling hardware acceleration fixes the problem.
This problem started when youtube changed their video frame to black some weeks ago...
So i'm confused i don't know if it is a Youtube problem, flash player problem, firefox problem or something else.
Pc spec:
Intel core 2 duo E7300
nvidia 8400 gs

Hi, surfing in the web i find a feasible workaround "A quick fix is to swap watch?v= with embed/ in the URL" from ubuntu forums "http://ubuntuforums.org/showpost.php?p=10516541&postcount=6".
I follow your advice and filed a new bug report fp-7485 but i dont' know why(security reason maybe) it's flagged as private.
I hesitate to upgrade the nvidia driver to the latest version 275.33 due a bug not fixed yet that messed up the nvidia control panel, the profiles, etc. But as soon as they fix it i will try.

Flash player - why no sound after installing update?

I installed new version of Flash Player but get no sound on videos. Using MAC 10.7.5 and firefox 34.0.5. Installed latest version of Flash Player

I restarted my computer and it fixed the issue - thanks to all here and I hope this can help others.

What is going on with Flash Player 9 and sound?

I'm getting really upset and fed up with this. No matter what
I do I can't get sound with the Adobe Flash Player 9. My computer
is working perfectly fine; there is nothing wrong with the sound on
any other program that I use. There is some glitch with the current
flash player that keeps me from playing any kind of sound. Either
tell me where to find a patch for the player or tell me how to fix
it.

Please follow the instructions on the following two FAQs:
Enabling Flash Player in Internet Explorer 9
ActiveX Filtering in Internet Explorer 9
Those usually help fix people up.
Chris

Flash Player ignores my sound settings

With my Creative Xi-Fi Sound card software I have accurately configured how stereo sound has to be upmixed. This especially includes the crossover frequency and volume of my subwoofer. Unfortunately the Adobe Flash Player is the only software (I am currently using), which does completely ignore this and does its own 5.1 upmixing. Unfortunately this gives me way to much bass and makes youtube less entertaining (especially when watching music clips).
Why isn't there any option to disable this 5.1 upmix and let the user decide (system wide) how stereo sound has to be treated?
Best regards

I had the same problem with my X-Fi and its software upmix (useless in the case of flash player). Apparently, Adobe thinks that upmixing flash sound to match the system speaker configuration is the right way to go (ignoring the horrible results in the audio quality, like in the bass balancement and in the center speaker being too loud), and they are not going to change this behaviour soon.
However, i found a workaround in this old post ( http://forums.adobe.com/message/5352195 ): you need to add the line
UseWAVPlayer=1
to MMS.CFG , located in C:\Windows\SysWOW64\Macromed\Flash in 64bit windows.

Flash player overriding system sounds?

i've been having an issue with sound recently, involving the latest version of flash player. whenever it plays audio, any and all system sounds will not play. is it a sound card conflict of some sort? i doubt it, because it was working fine prior to this, but it has me dumbfounded more than anything else. my flash player version is 16.0.0.235, i'm running windows 7 64-bit, and my browser is firefox version 34. if you need any more information i'll provide it. can somebody please help me solve this?

I too have been having problems with this. I've yet to find the exact cause, but when certain Flash based web application require it, it will sometimes cut out.
For example, I always run into this when I'm playing online chess. It'll be fine for a bit, but after a couple of moves in, the sound will cut out, and not just for chess, not just for the browser, but for everything on my computer. If someone is currently playing sound, like a Skype call or a video, it'll keep playing oddly enough. However if I pause, skip, or do anything to reset said player, the sound will then go out on it.
On another site that I'm looking for answers for this problem, other users have experienced this issue when they're on Tumblr. They say that after starting a video or two on the site, the sound will go off. So I don't know if this problem is just started by certain type of flash applications, or if maybe it's ones that take higher memory.
There are two ways I might have to fix it. One way is if I go into my sound settings, and I alter something, and then am able to hit "apply" it'll sometimes kick it back to normal. If though I let the problem persist (such as playing chess for a long while without going to fix it) it'll not be fixable by this method because something goes wrong with the CODEC, and I'll have to do a full computer reset to get the sound going again. Putting things like headphones in does not fix the problem either.
I'm on an HP laptop, using Windows 7 64bit. I use Firefox as my browser of choice. Sound is run by an "IDT High Definition Audio CODEC." Flash is updated, and I've tried a full uninstall and reinstall to fix the problem. I've checked my sound card's drivers to see if those needed updating, but setting them to an older version or having them fully updated both don't help fix the issue.
So yeah, multiple people are having this problem, and a solution would be wonderful.

Flash player block the sound. [SOLVED]

Hi !
I'm having a problem with Flash which is the kind of little annoyance that can quite quickly get on someone nerve. Here it is:
Every time a flash video is played, the flashplugin stop the sound from working anywhere else. What actually happens is that if I type "lsof /dev/dsp/" the output will be the process in which the flash video is, or has been played. The major problem is that even if I leave the page containing the flash video, as long as the process is active I won't be able to have any sound... So I have to kill the process.
This has been more tolerable lately since I switched to Chrome, since every tab is its own process I just have to close the bad tab, but that is still quite annoying.
I have absolutely no idea what can cause the flash plugin to act like that, I've searched over google and this forum and haven't been able to find anyone having the same problem... Am I the only one to experience that ?
On a seemingly unrelated subject, the sound in flash video is delayed by about one second, whereas it is good in any over case (amarok and VLC).
I am running arch 64, and am using the flashplugin that can be found in the extra repository of Arch:
pacman -Qs flash
local/flashplugin 10.0.42.34-1
Adobe Flash Player
local/libflashsupport 9.0.21.78-5
Macromedia flash plugin support lib (OSS SSL)
Any help would be greatly appreciated.
If something isn't clear, please ask me, I am French so my English might not be perfect...
Last edited by Azriel (2009-12-21 21:47:01)

Azriel wrote:
Using your message I went to the Arch wiki and found that. I've done wht they said by adding snd-pcm-oss to my banned modules, and everything seems to be fine !
The sound delay also seem to have disappeared, or at least reduced a huge lot.
Thank you very much for your help !
Cheers to the both of you, i was having the same problems and they were driving me nuts!

Flash Player - Newest version - sound

Hey,
I'm wondering if they finally added the option to choose, what sound output I want (Stereo/mono/surround) or if there's some fix for it?
Otherwise I'm sticking with old version Adobe .
Thanks for answer.

Here is the direct link for downloading the stand-allone installer:
http://www.adobe.com/support/flashplayer/ts/documents/tn_19166/Install_Flash_Player_10_Act iveX.zip
If the posting script will split the link above in two lines and if in that case will not work try this tinyurl link in that case:
http://tinyurl.com/67twte
If that will not work also for you you can download and install it manualy here:
http://kb2.adobe.com/cps/191/tn_19166.html
And browse through the page where it says:
If the ActiveX Control for Flash Player fails to install, download the
executable installer.
If the information above has not resolved the issue, download the executable
Flash Player installer here:
.Download and unzip Install_Flash_Player_10_ActiveX.zip (Internet Explorer
for Windows only)
.Download and unzip Install_Flash_Player_10_Plugin (All other Windows
browsers)
Save this installer to your desktop, close out all applications, and run the
installer. This may help if you are having trouble with the ActiveX
installation from Adobe.com. To confirm that Flash Player has installed
successfully, please visit: www.macromedia.com/software/flash/about/.
--- end of quote ---
Let me know if there will be problems.

Flash Player 11.7 Sound Playback Bug

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