Flash Player 9 not working on XP Home ed

We have two accounts on our Windows XP Home SP2 machine. Both
have
computer administrator rights. The first account created can
us
e the flash player with no problem. The second account
cannot. When you
go to a website, you are prompted to install the player.
It installs successfully. When you return to the site that
prompted the install, it
prompts again. I have restarted, uninstalled,
reinstalled, removed the safe entries from the registry.
Nothing is working.
We are running Version: 9,0,45,0.#
When I test the flash player it says it is installed.
I have compared the securities settings on the first account
to the one on the
second, they are the same.
I have upgraded from IE 6 to IE7. Didn't fix it, reinstalled
after the upgrade,
still doesn't work properly.
I verified that the security settings for IE and they were as
recommended by
your website.
I am at a loss, any suggestions/fixes would be
appreciated

This is what MSN.com Video support has been suggesting. Maybe
it will help some, but it didn't help me. Nor have any of the
suggestions here solved the problem. Just trying to contribute. I
am hoping that when Adobe figures it out they will post the
solution for all to share.
Darren, I sent you an e-mail. Your e-mail doesn't accept
attachments . I've got lots of good screen shots for you if your're
game!
I ran SubInACL and got the following error message:
'subinacl' is not recognized as an internal or external command,
operable program, or batch file.
Anyway, the following thread is from the folks at MSN. I'm
hoping that Darren and his cadre at Adobe can respond. Many of us
are still looking for the correct fix.
FYI Darren, if you are up to it, send me a PM. I've tried to
send you my screen shots but your e-mail won't accept them.
FlashStrated2
====================================================
Hello,
Thank you for writing back to MSN Entertainment Technical
Support. This is Arjh and I understand that you are still having an
issue in playing an MSN Video. I apologize for any inconvenience
this might have caused.
To help you further with this, please try to optimize the
Internet options for Internet Explorer. Follow these steps:
1. Start Internet Explorer.
2. On the "Tools" menu, click "Internet Options."
- On "General" tab, click "Delete," and then click "Delete
All." At the bottom of the page, select "Also delete files and
settings stored by add-ons," and then click "Yes." Click "Close."
- Click the "Security" tab, and then click "Reset all Zones
to Default Level."
- Click the "Advanced" tab, and then click "Restore Advanced
settings."
To reset all settings to Internet Explorer default settings,
follow these steps.
Warning: Only follow these steps when your Internet Explorer
is in an unusable state. This resets all Internet Explorer options
to their original settings, history information, cookies and
temporary files will be removed and add-ons will be disabled.
1. Close all the programs that are running and all the
windows that are open.
2. On the "Tools" menu, click "Internet Options."
3. Click the "Advanced" tab.
4. Click "Reset."
Note: For more support for Internet Explorer 7, visit:
http://www.microsoft.com/windows/ie/support/default.mspx
We appreciate your continued support as we strive to provide
you with the highest quality service available. Thank you for using
MSN Entertainment.
Sincerely,
Arjh
MSN Entertainment Technical Support
--- Original Message ---
From : FlashStrated2
Sent : Thursday, May 17, 2007 5:15:31 PM UTC
To : "MSN Customer Support"
Subject : Re: SRX1035351846ID - MSN Video:I am having
technical pro:MSN Video Website
Hi Raymond,
Thanks for the quick reply. I've been browsing and posting
over there at the adobe support site for about a week now. They
seem to think it's a Microsoft problem with corrupted registry
permissions. They pointed me to a SubInACL fix. I tried and that
didn't work.
If you can think of anything else that might work, please
advise.
I will continue to pursue the issue with Adobe.
Thanks,
FlashStrated2
----- Original Message -----
From: MSN Customer Support
To: FlashStrated2
Sent: Thursday, May 17, 2007 7:47 AM
Subject: RE: SRX1035351846ID - MSN Video:I am having
technical pro:MSN Video Website
Hello,
Thank you for writing to MSN Entertainment Technical Support.
This is Raymond and I understand that the Flash program on your
computer is unavailable on other users. I know how important this
service is to you and I apologize for any inconvenience this might
have caused.
Adobe Technical Support can best address your issue. It is
our goal to provide technical support quickly and accurately to
members, thus, we would like to point you to the right direction.
For help with your issue, please submit your service request
at:
http://www.adobe.com/support/contact/
You are a valuable customer to MSN and we are glad to give
you consistent and effective service.
Sincerely,
Raymond
MSN Entertainment Technical Support
We are releasing a new version of MSN Video! The new service
is sleek, fast, and has a lot of new features that will make it
easy for you to view your favorite videos on MSN. With the addition
of a new interface powered by Adobe Flash Player you can now
experience MSN Video like never before. We invite you to try the
new service at:
http://next.video.msn.com
Note: This new product is still in the testing phase.
--- Original Message ---
From : FlashStrated2
Sent : Thursday, May 17, 2007 12:15:47 AM UTC
To : "MSN Customer Support"
Subject : Re: SRX1035351846ID - MSN Video:I am having
technical pro:MSN Video Website
I'm not sure if I'm supposed to reply to this thread or else
go to MSN support and do another ticket.
I've followed the instructions provided in the thread below.
The problem persists. I have 3 user accounts set up on my WIN
Xp Pro SP2 OS running IE 7 and Flash 9,0,45,0 . Only one user can
see video content on MSN.com. The other 2 users are prompted to
download Flash. I've already downloaded Flash on this PC. And this
is confirmed by the fact that one of my user accounts can see all
of the video content on MSN.com without difficulty. All of my user
accounts have Admin access rights.
What do I try next?
Regards,
FlashStrated2
----- Original Message -----
From: MSN Customer Support
To: FlashStrated2
Sent: Sunday, May 13, 2007 5:14 PM
Subject: RE: SRX1035351846ID - MSN Video:I am having
technical pro:MSN Video Website
Hello,
Thank you for writing back to MSN Entertainment Technical
Support. This is Arjh and I understand that you are still prompted
to download the Flash Player when you try to play videos from
MSN.com. Please accept my apologies for any inconvenience this
might have caused.
To help you with this, Please make sure that the add-ons for
MSN Video are enabled on your Internet Explorer. Here is how:
a. Start Internet Explorer.
b. Click "Tools".
c. Click "Internet Options".
d. Click the "Programs" tab.
e. Click the "Manage Add-ons..." button to launch the Manage
Add-ons window.
f. Enable all "ActiveX Controls". Please see the "Status" tab
and check if there are "Disabled" controls. To enable a control,
please click on a "Disabled" control, then go to the "Settings"
option box and choose "Enable". Do the same steps for all
"Disabled" controls.
g. Click the "OK" button in "Manage Add-ons" window.
h. Click the "OK" button in the "Program" tab.
After performing the suggestions, please restart your
computer and try viewing videos again.
If the issue persists, please make sure that you have the
latest version of the Flash Player installed in your computer.
I. Again, please uninstall your current version of Adobe
Flash if you have installed it already:
a. To uninstall Flash using an uninstaller follow the
recommended steps from Adobe.
1. Go to:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
2. Download the appropriate executable and follow the steps
in the wizard.
b. If the automatic uninstall did not work, try a manual
uninstall.
1. To manually uninstall Flash Player ActiveX Control on
Windows, follow the recommended steps from Adobe. Refer to:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_12727
II. Restart your computer.
III. Reinstall Flash Player:
a. To install the latest version of Adobe Flash Player,
click the link below:
http://sdc.shockwave.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash&P2_Pl atform=Win32&P3_Browser_Version=MSIE
IV. Please restart your computer.
We appreciate your continued support as we strive to provide
you with the highest quality service available. Thank you for using
MSN Entertainment.
Sincerely,
Arjh
MSN Entertainment Technical Support

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From: [email protected]
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Hi eidnolb
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Moving this discussion to the Installing Flash Player forum.

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