Flash Player 9 - OS X install problem

I downloaded the latest version and am trying to install on
my MacBook. OS is 10.5.2. After quitting Firefox and Safari I
launched the installer, and it went fine until I reached "Items
remaining to be installed: 4". It hung there with the
blue-and-white barber-pole progress meter spinning endlessly. I
left it for 20 minutes, came back, no change. Figuring it may have
had something to do with my external drives and VPN shared folders,
I disconnected them and rebooted so that no storage was attached
(other than the internal HD).
Same problem - hangs at "items remaining to be installed: 4".
It's using 100% of the CPU cycles according to Activity Monitor.
Has anyone else run into this? Any suggestions on what to do
to complete the installation?
Thanks,
Dan

Don't give up so quickly. You need to tell the agent
-specifically- what you've done for testing. Have you run
permission repair? If so please tell them that. Try to be as
detailed and systematic as possible.
Also, they're asking you to create a new Admin account and
see if you can install FP9 to that account. That is an important
step because it helps us isolate OS issues from player issues. So
please do that and reply back to the case..
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Similar Messages

Flash player download and install problem?

i have problem downloading and installing Flash player in my laptop ,Adobe Flash Player download reaches 99% and stops i'm using windows xp and internet explore 8 help me out ?

Hello,
Welcome to Adobe Forums.
You can downlado offline installer for Adobe Flash Player from here : http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header
Thanks,
Vikram

Adobe Flash Player 10 when installed closes the whole computer as soon as it is selected to 'play' a video clip from U Tube or any other source, I have uninstalled it and the problem goes away but I cannot play the clip.any answers?

Adobe Flash Player 10, when installed, closes the whole computer when it is used to play any clip from U Tube or other source. I uninstalled it and there was no further trouble but, of course, I cannot view the clip. If I reinstall it the same problem persists. I have contacted my 'computer guru' but his comment is that many of his clients have the same problem but it appears to be a problem with Adobe however many other friends have put in the version 10 Flash Player and have no problems. I do not appear to have any other problems with the computer such as viruses etc and it is scanned very day for such items. I would appreciate any advice you can give as it is very annoying, thanks, RAB

Me too!
On both IE8 and Firefox. Win 7 32 bit on IBM T42 - 1GB ram.
Old laptop I know but the 10.1.x.x Flash Players worked just fine. Problem started with 10.2.152.26 flash player.
Now BBC TV live and iPlayer work just fine, however YouTube does not - audio but no video. Just a black rectangle where the video should be.
Right click to get the menu and "settings" is greyed out. However select the pop-out option and the video plays. Right click on the pop-out and "settings" is available. So deselect "enable hardware acceleration", close the pop-out and refresh the window (F5) and now YouTube videos play. Switch hardware acceleration back on and now they don't.
This video works fine with hardware acceleration enabled. http://www.adobe.com/products/flashplayer/features/video/h264/
These also work. http://www.adobe.com/devnet/flashplayer/stagevideo.html
Something broken in 10.2, I think.

Help needed to install Flash Player : 'Non-Current Release' problem!

I been encountering problems while trying to install Flash Player on my laptop running Windows 7.
Originally Flash Player does not work as I understand it is not supported on 64-bit Internet Explorer.
After installing 32-bit IE, the following issue of 'non-latest version' arises and all installation were aborted by the application :
The below were steps I had taken to no success.
1. Via the 32-bit browser, downloaded flash player un-install program and did the uninstallation with success.
2. Rebooted the laptop.
3. Via the 32-bit browser, downloaded the flash player version 10.0.45.2 from http://get.adobe.com/flashplayer.
4. After downloading it automatically did the installation with 100% completion.
5. The program proceeded to activate the flash player with a webpage saying if the flash player is working properly, I should see a video and Flash Player's logo.
6. Before anything was displayed, an error message popped up to say I was trying to install a non-current version and that I should go to same webpage to download the latest version. The activation was then aborted.
Tried many times but always encountered same problem and hence cannot proceed to use the flash player.
Need assistance to diagnose the problem and to get Flash Player working on my laptop. Appreciate any help to get it working.
Regards.

Thanks to efforts of eidnolb and Bob, the installation of flash player into my laptop is now working .
Bob's installer enabled the download successfully.
Eidnolb's link in post 6 trigggered me that I may have previously installed the pre-release version 10.1, thereby leading to the 'non-current-version' problem too. Post in that link adviced to uninstall 10.1 using the pre-release uninstaller.
I suggest others who had encountered this non-current release to uninstall first using that specific uninstaller, before attempting to install the most current release. I may have installed the 10.1 pre-release in desperation after failing numerous times trying to figure out why flash player does not install in browser not knowing its currently-non-support of 64-bit browser.
Once again thanks for support, eidnolb and Bob.
Cheers.
Kelvin

I updated my software today and since have not been able to use some of the games on Facebook. I have installed the flash player 12 and still problems, can anyone give me some advice?

I updated my software today and since have not been able to use some of the games on Facebook. I have installed the flash player 12 and still problems, can anyone give me some advice?

Your above posted list of installed plugins doesn't show the Flash plugin for Firefox.<br />
See [[Managing the Flash plugin]] and [[Installing the Flash plugin]]
You can check the Adobe welcome and test page: http://www.adobe.com/software/flash/about/
You can use this manual download link:
*http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller

Flash player has been installed multiple time without errors but bbc news website and even flash player help say it isn't. How do i get out of this loop? - using windows 7 ultimate and latest IE11

flash player has been installed multiple time without errors but bbc news website and even flash player help say it isn't. How do i get out of this loop? - using windows 7 ultimate and latest IE11

I have had the same problem for WEEKS and I cannot access any sites that use Flash. Flash has been installed on this computer since I bought it in 2012. I have allowed auto updates but for weeks the updates never get past Step 2 - is this because I do NOT want the Google Tool bar? I use NO tool bars as there is only 6 inches of vertical screen space. Is this because I uncheck wanting Chrome as a default browser? It is already installed, I just don't use it. I came to this site and ran the check is it installed and the system says it is either not installed or not enabled. Version 14 just downloaded about 30 minutes ago - but did not progress to Step 3 although a pop up screen came up with a finish button, which I clicked. WHAT is the problem and how do I fix it? If this were just a compatibility bug between IE11 and Adobe they have had plenty of time to fix it.
Stephanie HC

Flash player won't install in windows 7

Flash player won't install in windows 7
This is what I get when trying to use "FLASH PLAYER HELP", as you can see, my flash player and OS are NOT listed and when asked on left side of screen if "THIS WAS HELPFUL", I clicked NO and could not complete my response.
HOW DO I FIX THIS??? THERE ARE SEVERAL ITEMS THAT REQUIRE FLASH PLAYER & I CANNOT GET IT TO WORK. AFTER DOWNLOADING (AT LEAST4 TIMES) IT SAYS EVERYTIME "INSTALLATION SUCCESSFUL"

Download the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header and save it to disk, then close all browser windows and run the downloaded installer.
If you still have problems, please post the contents of the FlashInstall.log file in
C:\Windows\system32\Macromed\Flash
C:\Windows\syswow64\Macromed\Flash
[topic moved to Flash Player forum]

Flash player won't install after Antivirus8

I had the Antivirus8 problem this week. Malwarebytes seems to have uninstalled it. I have also run Eset Online Scanner and Microsoft malicious remover tool. They all now say I'm clean. But my flash player no longer works. I have turned off my AVG 9.0 (why didn't it catch the virus!!), and have downloaded the flash uninstaller and the installer. Ran them both, rebooting inbetween. flash player seems to install, but when I go to the adobe test site i get the red x instead of the video showing that the flash player is working. Online sites that require flash player do not work either.
This all is new since the antivirus 8. I never had a problem with flash before. I am running Windows 7 Home, 64 bit, and internet explorer I also have mozilla firefox. I have tried using the both IE 32 bit and IE 64 bit, as well as firefox, and all say that flash needs to be installed.
Help please!

Thank you so much for your support,GLPCPA.
It is a good idea but some Japanese can not do system restore(have no point of system restore).
So I want another new infos on adobe F player will not install after Antivirus 8 infection.
Thank you ,GLPCPA
Have a good time.
See you again
from Japan

Flash Player will not Install-Mac

The specs of my machine are as follows:
I was alerted to the need to install a new flash version a few days ago. I attempted, and failed, to achieve the install. Thereafter, I shut down all my security and firewall programs, unistalled all of my previous versions, restarted the computerr, and attempted it again. I failed again. And again. Repeatedly. I then uninstalled the 11, installed the 10.5, and found none of my websites would accept the out of date flash player. Now I have no flashplayer, and no way to aquire a new one.
Here is the specifics of what goes wrong: 1) I download the installer:
2)I open it:
3)I Click "Install Adobe Flash Player." It runs quickly for a second, then brings me to 'my update' preferences. I selecet the first one, as shown in screenshot. (Im aware this is unlikely to be relevant, Im just attempting to be thorough):
4) I Click "next" and the installer begins to run, as a blue progress line crosses the window:
5) When it reaches the 7% shown (within 2 seconds) it remains there (for roughly 20 seconds). Then the window cashes, disappearing. NO error message is shown. If there was, it would be included.
I have attempted the fix represented in the "troubleshooting" section of the adobe flash program download FRQs page. It explains that if the installer stalls, I should control click the installer, open the "show contents"selection, and active a sub installer (?) from within.
The Adobe website representation:
My computer lacks the indicated file. Instead I have:
I have attempted to open all of the files in 'Contents-Resources.' No success.
Please Help. Any assistance would be very much appriciated. Ive attempted to put every aspect of the problem here as clearly as possible. I can answer any other questions in the pursuit of success.

Moved to the Installing Flash Player forum, as it's unrelated to the Beta.
If you haven't done so already, completely uninstall Flash Player, then re-install the latest version of Flash Player:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html
Flash Player main download links:
http://get.adobe.com/flashplayer
Direct Download FAQ:
http://forums.adobe.com/message/3854689

Adobe Flash Player / HP Solution Center Problems!

Hello
Last night everything was working fine. Until I installed the latest Flash Player 10.1.53.64 RC7. Upon reboot my HP Solution Center was corrupted triggered a pop up error and tried to get me to reinstall it. I did a restore back to earlier in the day and proved it was Adobe Flash Player. My HP Solution Center then worked great. Tried installing the latest Adobe Flash Player again and same problem. So I did another restore and everything is working great still. What conflict or what could be causing this bug in Adobe Flash Player 10.1.53.64 RC7 and HP Solution Center? Are you working on this and will there be a patch soon? Are you aware of this conflict?
I am running indows XP Pro SP3 and my printer is an HP C4580 Photosmart. This same problem also happened on my Wifes Laptop running Windows Vista Home SP2 using the same printer. Very frustrated here.
Thanks Dale

I have the same problem with my Win XP,
SP3 computer. Since Flash pla
yer was upgraded to version 10, my HP Sol
ution Center has been buggy. Unfornun
ately a few days ago, I installed the latest upgrade for Flash player 10
and can't use the Solution Center, giving error message
1904 and 1905 cannot complete the op
ening of HP Solution Center cannot find Flash Player 9
. I need the Solution Center to use my scanner and there
fore Adobe or HP needs to make a patch for th
is.

Flash player won't install all the way onto my Mac?

Adobe Flash Player will not install properly on my Mac? It loads to 50% and then stops and says "General Installation Error". Can you help me?

Your troubles aren't coming from Flash Player.
You're missing a file that was made visible by the 10.8.5 update. Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.
Download this file: "Secrets" pereference pane by right clicking and choosing "Download Linked File As". It'll allow you to see "hidden" files.
And this one: mach_kernel.zip
It's the one that's causing your problems... rather it not being on your system is causing them.
Install Secrets, and open your System Preferences.
Open the Secrets Preference Pane, and check "Show hidden files"
You'll need to press the "Quit this" button,
and restart Finder, by right clicking the Dock icon.
Then, place the mach_kernel.zip file in the Mac HD directory,
and unzip it. You should see a "faded" mach_kernel file appear.
Trash the zip file.
Reopen your System Preferences and uncheck "Show Hidden files".
Instead of quitting Finder and relaunching it, reboot your Mac.
Your Flash Player installer won't quit anymore.

Flash Player Is Not The Problem, so let's fix

I was about to pull my hair out. Everything that I tried did
not seem to work. I even had the technicians of my virus
protection/firewall to help behind the scenes. And then I contacted
Adobe for technical support who ended up directing me to the
support / forums. I continued to read the posted messages along
with the advice that was offered. Nothing seemed to work for me. Of
course, I began to get aggrevated. But, there was one message that
stuck out in my mind. That note informed that Flash Player was not
Compatible with Internet Explorer - even though it referred to some
other issue or problem. This seemed to make sense. So, let me tell
you what worked for me. Again, it is IE that is causing all of the
numerous problems with not being able to download Flash Player,
etc. I am not sure of what has changed with Flash Player now that
may be causing this particular issue, but. . . So, I decided to go
to another web browser - like Netscape because on one occasion, I
was having great difficulty with IE and the technicians downloaded
Netscape. I had no more problems with Netscape, but of course, I
like IE. So, I eventually went back to IE and never thought about
Netscape again, until now. I went to Netscape (with all of the
issues at hand) and decided to see if I could view many of the
cites that were provided in the Forums. Well, much to my surprise,
all of the web pages that required Flash Player seemed to work
automatically - but only in Netscape. I did not even have to
download Flash Player while in Netscape. See if this works for you
and pass it own to everyone if you have success. Some of you may
need to download the Flash Player while in Netscape, but I did not.
Good luck. I am so happy that something FINALLY worked. Maybe it
will work for you too and do not forget to pass it on - if it does
happen to work for you also. 2byoung

This is true. There is a Flash Player for Windows IE and
another Player for Netscape and Firefox browsers.
If you have all ready gone through all of the usual
troubleshooting techniques (listed below) and ONLY have this issue
with IE you may have some issue with your system registry. I would
be happy to help you troubleshoot this.
Check the following troubleshooting steps before moving onto
registry issues:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166
Instructions for uninstalling and reinstalling the Flash
Player:
1. First download the latest uninstaller to your desktop from
here
http://www.adobe.com/go/tn_14157
2. Before running this uninstaller be sure to read the
instruction and close all running programs.
3. Open the following folder
C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder?
C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here:
http://www.adobe.com/go/getflashplayer
8. Test the Flash Player here:
http://www.adobe.com/products/flash/about/
Flash Player still not installing on IE?
Warning: The following solution involves the Windows System
Registry. Editing or manipulating the registry incorrectly can
result in serious system damage which may require re-installation
of the operating system. If you are not comfortable editing the
registry, then take your system to a professional. If you choose to
proceed, then it is essential that you create a complete system
backup and a Windows System Restore Point before proceeding. Adobe
Systems cannot be held responsible for damage resulting from this
information.
Note: this is specifically for Window XP Pro
Here are Instructions for checking the system registry for
issues. I would suggest that you compare the Advanced Security
Settings for HKEY_CLASSES_ROOT with the one from this link:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116
(Scroll down to see the HKCR image)
Please login as the Administrator (NOT a User with Admin
privileges) and follow these instructions to open the registry.
1. Select Start > Run
2. Type in “regedit”
3. Right click on HKEY_CLASSES_ROOT
4. Select Permissions
5. Select Advanced
If you can take a screenshot and post it online for me to
look at, that would be ideal.
Best,
Darren J. McNally
Technical Support Engineer
Adobe Systems

Flash player won't install for adminstrator, but will for child accounts

I use the Family Safety on our computer. We have accounts for our child, self (as administrator), and guests. Flash player shows as installed and works on the child and guest accounts. But, it does not appear as installed on my administrator account. We use McAfee for protection, but that doesn't seem to be the problem. I have tried installing and uninstalling several times. I have tried installing using internet explorer and firefox. We have windows 7. I don't know what to do. It used to be installed.

Administrator account: there is no flash player listed in the Manage Add-ons list. Adobe Shockwave Flash Object is enabled. When I choose to look at all add ons, ActiveX shows up and is also enabled.
Standard Account: there is no flash player listed in the manage add-ons list. Adobe shockwave flash object and activeX are both enabled.
I looked in the "all add ons list" for both accounts, and there is not flash player plug in. But flash player works in the standard account. Am I missing a plugin?
Just to try it I enabled a google toolbar. Flash player still doesn't work.
Thank you.

Flash player will not install blank installer, full download? tool remove remnants of flash?

Windows 7 64bit, Firefox,Explorer, Chrome
For the longest time flash player will not install (updates for upgrades).
If I go to the main page I can download the 1mb file then open it up and the installer box opens but never does anything and is just black except the top bar. I can't even close it out. I have to "end task" it. I has been going on for a year or so. I usually have to find a link to the full installer version but can't find it anymore.
Is there a tool to remove all remnants of Adobe flash player?
Link to full installer version of player?
I tried uninstalling all versions but still the same problem
Thanks

The installer works for the vast majority of people. We serve up something like 1.2 billion installs every months, so a failure rate of even 0.0001 is > 100,000 people. We're not seeing that kind of traffic about this issue.
As the installer isn't dependent on Flash Player, and it doesn't leave anything around beyond a log file, it's unlikely that blowing Flash Player completely away would resolve anything, and it sounds like your efforts bear that out. There's something underneath us that's not working right. With Mac, it's usually corrupted NVRAM settings, but I'm not sure what it is on Windows. My guess is that it's related to the graphics subsystem, but it's not something that I've seen happen under lab conditions, and we'd need to debug it to get a definitive answer.
So, I have a couple suggestions in order of least to most effort:
Switch to Google Chrome.
Flash Player is a built-in component, so there's nothing separate to download or maintain. Updates happen automatically as part of the standard Chrome update process, so you never have to touch another Adobe installer if you don't want to.
Scan your hard disk for errors, run the Windows system file checker, and make sure you have the latest graphics drivers for your system
Check your hard disk for errors in Windows 7
Use the System File Checker tool to repair missing or corrupted system files
Back up all of your stuff (ideally to both a disk and an online backup service for redundancy), wipe the machine and do a fresh install of Windows

Flash player 10 sleep/standby problem

Since i've installed flash player 10, when I have websites up
that use the flash player such as hulu.com, veoh.com, etc. it
causes my monitor to not automatically go into sleep mode and my
computer to not automatically go into standby mode. After the set
amount of time, my monitor will begin to go into sleep mode, but
then power back up, and this only occurs when im on a website that
uses flash player. I also tested to make sure it was flash player
10 that was the culprit by using the flash player uninstall, then
reinstalling flash player 9 to see if that would fix the problem,
which it did.
While some may say, "why not just close the websites before
you leave the room.." I tend to fall asleep while watching tv shows
on hulu and other sites (dont have tv in bedroom), I would like for
my computer to be able to go into standby on its own, and have my
monitor go into sleep mode on its own so that I conserve
electricity.
Extra info in case it matters: im on windows xp and I use
firefox

Thanks for your reply.
The issue not related to AS 2, application running on flash player 10.3 in all browsers but updated flash player 11.1 getting problem.
"AS 2 code .SWF file run on Flash Player 11.1.102.55". this is true/false ?
please guide me about this issue.
sorry about my english.

Flash Player 10 Not installing on Win 7 64 bit PC

Flash Player 10 download goes through install procedure and says it is installed but it is not.
After that There is always a Flash Player Install file on the PC.
When I click on that it goes through the install procedure and says it is installed but it is not.
Have tried above install more than 6 different times. Also on my wife's new PC.
Always the same bad result.
These two new PC's are both on WIN 7 64 bit OS.

I tried the suggested method of uninstall and then install. Also the disable instructions for Norton AV.
Still no success. When I again check the list of programs in Control Panel for possible uninstall the Flash Player 10 has returned there.
But the player does not play when needed for some videos on Facebook, etc.
One thing I could not find to disable on Norton AV was "Smart Firewall." It was not in my NAV 2011.
Any other suggestions appreciated.
Frank Mitch
Date: Thu, 24 Feb 2011 11:51:01 -0700
From: [email protected]
To: [email protected]
Subject: Flash Player 10 Not installing on Win 7 64 bit PC
Hi, I would try this method and see if it works better. There is a link for FF(Firefox) If you don't use FF, ignore that. Also before you begin this procedure, I need to know what Anti-Virus/Spyware programs you have Installed. Some will block the Install of Flash Player and that needs to be taken care of first.
Download and SAVE to your Desktop the Uninstaller:
http://kb2.adobe.com/cps/141/tn_14157.html
Download and SAVE to your Desktop the Installer for IE- use the EXE Installer
http://www.adobe.com/products/flashplayer/fp_distribution3.html
Download and SAVE to your Desktop the Installer for FF- use the EXE Installer for plugin based (from the same site)
Close all browser windows, you only want to be looking at your Desktop.
Disable any messenger services, as yahoo, msn, etc in the system tray(area near the clock)
Be sure to use the Administrator Account.
Run the Uninstaller and when finished, Reboot(restart) your computer.
Run the Installer for IE, Run the Installer for FF(If needed/used) and when finished, Reboot.
Then go to this test site and test each browser:
http://www.adobe.com/software/flash/about/
You may want to print these instructions to make it easier to follow. If you have any questions, let me know.
Thanks,
eidnolb
>

Flash Player 9 - OS X install problem

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