Flash player and shockwave player "not installed"

I recently downloaded the most current shockwave player and
flash player, but when I go to a website that requires the program
it tells me that I need to install the shockwave player/flash
player. I download each again and have even shut down and rebooted
to see if that helps but it doesn't, it keeps telling me that the
shockwave player/flash player is not installed and that I need to
install it again. Can anyone help me find out if there are any
settings that might need to be changed on my computer to let them
run? Customer support was no help what so ever and just told me to
reinstall.
Operating System: Windows XP
Browser: Microsoft IE version 7
Thank you very much

I am having the exact same problem. All are Windows XP SP2
machines. Funny thing is, it seems only to be occurring on a
certain 'block' of newer computers. anything more than about 8-10
months old, and the app runs fine. Brand new machines <1 month
old are fine. I have a number of machines in that 1-8 month-old
range that are exhibiting the problem. I found this
here
but it does not seem to work. Anyone else with this issue?

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    From: [email protected]
    To: [email protected]
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    >

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    From: [email protected]
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    >
    Message was edited by: Timsan55

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