Flash player install #Fail. What's up?

Hi Friends!
I've tried to install the latest Flash Player every which way but Sunday for the past week, but to no avail.
I've got a MacBook Pro, running 10.9.5 and I've attempted to do the install via Firefox (34.0) and Safari.
I've run in circles through your help page -- all tips were informative and clear, but none worked. And, now that I've followed the steps to uninstall and do a fresh install, I have no flash player on my site at all and no access to a number of resources/tools I need.
It appears that others in the forum are having similar difficulty, but no solutions I've found answer my problem.
Please help.
Thanks!
K

Hello,
We are aware of install issues with the online shim installer and are working to resolve those.  Most people find success using the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page.  Have you tried the installer posted at the bottom of this page?  Since you're using Safari and Firefox, you'll want to download the NPAPI plugin, not the PPAPI plugin.
Maria

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        NSFileCreationDate = "2014-11-20 00:01:32 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileHFSCreatorCode = 0;
        NSFileHFSTypeCode = 0;
        NSFileModificationDate = "2014-11-20 00:01:32 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 2541;
        NSFileReferenceCount = 1;
        NSFileSize = 22784;
        NSFileSystemFileNumber = 1293798;
        NSFileSystemNumber = 16777218;
        NSFileType = NSFileTypeRegular;
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        NSFileCreationDate = "2014-11-04 13:17:59 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileModificationDate = "2014-11-28 21:46:04 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 449;
        NSFileReferenceCount = 12;
        NSFileSize = 408;
        NSFileSystemFileNumber = 1240311;
        NSFileSystemNumber = 16777218;
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    2014-11-28 15:48:01 -0600 [I]  IM: ----------  log end  ----------
    2014-11-28 15:49:42 -0600 [I]  IM: ---------- log start ----------
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        NSFileCreationDate = "2014-11-20 00:01:32 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileHFSCreatorCode = 0;
        NSFileHFSTypeCode = 0;
        NSFileModificationDate = "2014-11-20 00:01:32 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 2541;
        NSFileReferenceCount = 1;
        NSFileSize = 22784;
        NSFileSystemFileNumber = 1293967;
        NSFileSystemNumber = 16777218;
        NSFileType = NSFileTypeRegular;
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    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':
        NSFileCreationDate = "2014-11-04 13:17:59 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileModificationDate = "2014-11-28 21:49:42 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 449;
        NSFileReferenceCount = 12;
        NSFileSize = 408;
        NSFileSystemFileNumber = 1240311;
        NSFileSystemNumber = 16777218;
        NSFileType = NSFileTypeDirectory;
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    2014-11-28 15:49:42 -0600 [I]  IM: ----------  log end  ----------
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        NSFileCreationDate = "2014-11-20 00:01:32 +0000";
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        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileHFSCreatorCode = 0;
        NSFileHFSTypeCode = 0;
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        NSFileOwnerAccountID = 0;
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        NSFilePosixPermissions = 2541;
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        NSFileSystemFileNumber = 1294901;
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        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileModificationDate = "2014-11-28 21:58:15 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 449;
        NSFileReferenceCount = 7;
        NSFileSize = 238;
        NSFileSystemFileNumber = 1294329;
        NSFileSystemNumber = 16777218;
        NSFileType = NSFileTypeDirectory;
    2014-11-28 15:58:15 -0600 [E]  IM: [install failed: 30]
    2014-11-28 15:58:15 -0600 [E]  IM: Install failed with error code: 30.
    2014-11-28 15:58:15 -0600 [I]  IM: ----------  log end  ----------
    2014-11-28 15:59:10 -0600 [I]  IM: ---------- log start ----------
    2014-11-28 15:59:17 -0600 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be uninstalled.
    2014-11-28 15:59:23 -0600 [I]  IM: Uninstall Started
    2014-11-28 15:59:23 -0600 [E]  RA: Unable to execute privileged task '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'
    2014-11-28 15:59:23 -0600 [I]  IM: [uninstall start]
    2014-11-28 15:59:23 -0600 [I]  IM: user authorized
    2014-11-28 15:59:23 -0600 [I]  IM: [file removal start]
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player.plugin' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/flashplayer.xpt' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/Flash Player.plugin' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/flashplayer.xpt' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/LaunchDaemons/com.adobe.fpsaud.plist' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find file '/Library/Application Support/Adobe/Flash Player Install Manager/FPSAUConfig.xml' to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Did not find bundle receipt to remove.
    2014-11-28 15:59:24 -0600 [I]  IM: Removed PrefPane preferences from within: ~/Library/Preferences/com.apple.systempreferences.plist
    2014-11-28 15:59:24 -0600 [I]  IM: [file removal end]
    2014-11-28 15:59:24 -0600 [I]  IM: [uninstall end]
    2014-11-28 15:59:24 -0600 [I]  IM: Uninstall Ended
    2014-11-28 15:59:26 -0600 [I]  IM: ----------  log end  ----------
    2014-11-28 16:03:55 -0600 [I]  IM: ---------- log start ----------
    2014-11-28 16:03:55 -0600 [I]  IM: All install checks pass
    2014-11-28 16:03:55 -0600 [W]  IM: Unexpected umask value for process: 0
    2014-11-28 16:03:55 -0600 [I]  IM: User does not have any processes that need to be closed.
    2014-11-28 16:03:55 -0600 [I]  IM: [install started]
    2014-11-28 16:03:55 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
    2014-11-28 16:03:55 -0600 [E]  RA:
    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
        NSFileCreationDate = "2014-11-20 00:01:32 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileHFSCreatorCode = 0;
        NSFileHFSTypeCode = 0;
        NSFileModificationDate = "2014-11-20 00:01:32 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 2541;
        NSFileReferenceCount = 1;
        NSFileSize = 22784;
        NSFileSystemFileNumber = 1295906;
        NSFileSystemNumber = 16777217;
        NSFileType = NSFileTypeRegular;
    2014-11-28 16:03:55 -0600 [E]  RA:
    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':
        NSFileCreationDate = "2014-11-28 22:01:20 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileModificationDate = "2014-11-28 22:03:55 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 449;
        NSFileReferenceCount = 7;
        NSFileSize = 238;
        NSFileSystemFileNumber = 1295276;
        NSFileSystemNumber = 16777217;
        NSFileType = NSFileTypeDirectory;
    2014-11-28 16:03:56 -0600 [E]  IM: [install failed: 30]
    2014-11-28 16:03:56 -0600 [E]  IM: Install failed with error code: 30.
    2014-11-28 16:03:56 -0600 [I]  IM: ----------  log end  ----------
    2014-11-28 16:09:58 -0600 [I]  IM: ---------- log start ----------
    2014-11-28 16:09:58 -0600 [I]  IM: All install checks pass
    2014-11-28 16:09:58 -0600 [W]  IM: Unexpected umask value for process: 0
    2014-11-28 16:09:58 -0600 [I]  IM: User does not have any processes that need to be closed.
    2014-11-28 16:09:58 -0600 [I]  IM: [install started]
    2014-11-28 16:09:59 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
    2014-11-28 16:09:59 -0600 [E]  RA:
    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
        NSFileCreationDate = "2014-11-20 00:01:32 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileHFSCreatorCode = 0;
        NSFileHFSTypeCode = 0;
        NSFileModificationDate = "2014-11-20 00:01:32 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 2541;
        NSFileReferenceCount = 1;
        NSFileSize = 22784;
        NSFileSystemFileNumber = 1296169;
        NSFileSystemNumber = 16777217;
        NSFileType = NSFileTypeRegular;
    2014-11-28 16:09:59 -0600 [E]  RA:
    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':
        NSFileCreationDate = "2014-11-28 22:01:20 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileModificationDate = "2014-11-28 22:09:58 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 449;
        NSFileReferenceCount = 8;
        NSFileSize = 272;
        NSFileSystemFileNumber = 1295276;
        NSFileSystemNumber = 16777217;
        NSFileType = NSFileTypeDirectory;
    2014-11-28 16:09:59 -0600 [E]  IM: [install failed: 30]
    2014-11-28 16:09:59 -0600 [E]  IM: Install failed with error code: 30.
    2014-11-28 16:09:59 -0600 [I]  IM: ----------  log end  ----------
    2014-11-28 16:14:37 -0600 [I]  IM: ---------- log start ----------
    2014-11-28 16:14:42 -0600 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be uninstalled.
    2014-11-28 16:14:44 -0600 [E]  RA: Unable to execute privileged task '/bin/sleep'
    2014-11-28 16:14:50 -0600 [I]  IM: Uninstall Started
    2014-11-28 16:14:50 -0600 [E]  RA: Unable to execute privileged task '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'
    2014-11-28 16:14:50 -0600 [I]  IM: [uninstall start]
    2014-11-28 16:14:50 -0600 [I]  IM: user authorized
    2014-11-28 16:14:50 -0600 [I]  IM: [file removal start]
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player.plugin' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/flashplayer.xpt' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/Flash Player.plugin' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/flashplayer.xpt' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Users/joanwitt/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/LaunchDaemons/com.adobe.fpsaud.plist' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud' to remove.
    2014-11-28 16:14:50 -0600 [I]  IM: Did not find file '/Library/Application Support/Adobe/Flash Player Install Manager/FPSAUConfig.xml' to remove.
    2014-11-28 16:14:51 -0600 [I]  IM: Did not find bundle receipt to remove.
    2014-11-28 16:14:51 -0600 [I]  IM: Removed PrefPane preferences from within: ~/Library/Preferences/com.apple.systempreferences.plist
    2014-11-28 16:14:51 -0600 [I]  IM: [file removal end]
    2014-11-28 16:14:51 -0600 [I]  IM: [uninstall end]
    2014-11-28 16:14:51 -0600 [I]  IM: Uninstall Ended
    2014-11-28 16:14:55 -0600 [I]  IM: ----------  log end  ----------
    2014-11-28 16:17:05 -0600 [I]  IM: ---------- log start ----------
    2014-11-28 16:17:05 -0600 [I]  IM: All install checks pass
    2014-11-28 16:17:05 -0600 [W]  IM: Unexpected umask value for process: 0
    2014-11-28 16:17:05 -0600 [I]  IM: User does not have any processes that need to be closed.
    2014-11-28 16:17:05 -0600 [I]  IM: [install started]
    2014-11-28 16:17:05 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
    2014-11-28 16:17:05 -0600 [E]  RA:
    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
        NSFileCreationDate = "2014-11-20 00:01:32 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileHFSCreatorCode = 0;
        NSFileHFSTypeCode = 0;
        NSFileModificationDate = "2014-11-20 00:01:32 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 2541;
        NSFileReferenceCount = 1;
        NSFileSize = 22784;
        NSFileSystemFileNumber = 1297047;
        NSFileSystemNumber = 16777218;
        NSFileType = NSFileTypeRegular;
    2014-11-28 16:17:05 -0600 [E]  RA:
    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':
        NSFileCreationDate = "2014-11-28 22:15:20 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileModificationDate = "2014-11-28 22:17:05 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 449;
        NSFileReferenceCount = 7;
        NSFileSize = 238;
        NSFileSystemFileNumber = 1296518;
        NSFileSystemNumber = 16777218;
        NSFileType = NSFileTypeDirectory;
    2014-11-28 16:17:06 -0600 [E]  IM: [install failed: 30]
    2014-11-28 16:17:06 -0600 [E]  IM: Install failed with error code: 30.
    2014-11-28 16:17:06 -0600 [I]  IM: ----------  log end  ----------
    2014-11-28 16:26:50 -0600 [I]  IM: ---------- log start ----------
    2014-11-28 16:26:50 -0600 [I]  IM: All install checks pass
    2014-11-28 16:26:50 -0600 [W]  IM: Unexpected umask value for process: 0
    2014-11-28 16:26:50 -0600 [I]  IM: User does not have any processes that need to be closed.
    2014-11-28 16:26:50 -0600 [I]  IM: [install started]
    2014-11-28 16:26:51 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
    2014-11-28 16:26:51 -0600 [E]  RA:
    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
        NSFileCreationDate = "2014-11-20 00:01:32 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileHFSCreatorCode = 0;
        NSFileHFSTypeCode = 0;
        NSFileModificationDate = "2014-11-20 00:01:32 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 2541;
        NSFileReferenceCount = 1;
        NSFileSize = 22784;
        NSFileSystemFileNumber = 1297627;
        NSFileSystemNumber = 16777218;
        NSFileType = NSFileTypeRegular;
    2014-11-28 16:26:51 -0600 [E]  RA:
    Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':
        NSFileCreationDate = "2014-11-28 22:15:20 +0000";
        NSFileExtensionHidden = 0;
        NSFileGroupOwnerAccountID = 0;
        NSFileGroupOwnerAccountName = wheel;
        NSFileModificationDate = "2014-11-28 22:26:50 +0000";
        NSFileOwnerAccountID = 0;
        NSFileOwnerAccountName = root;
        NSFilePosixPermissions = 449;
        NSFileReferenceCount = 7;
        NSFileSize = 238;
        NSFileSystemFileNumber = 1296518;
        NSFileSystemNumber = 16777218;
        NSFileType = NSFileTypeDirectory;
    2014-11-28 16:26:51 -0600 [E]  IM: [install failed: 30]
    2014-11-28 16:26:51 -0600 [E]  IM: Install failed with error code: 30.
    2014-11-28 16:26:51 -0600 [I]  IM: ----------  log end  ----------

    Flash Player Help | Installation problems | Flash Player | Windows
    Mylenium

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    To confirm that your installation succeeded, visit the About Flash Player page. At the top of the screen, you should see a message that reads "Adobe Flash Player Successfully Installed."

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