Flash player is installed and fully up to date but keeps crashing my streams trying to make me install it again

I'm on a Mac, 10.8.5
I am trying to watch video streams but every few minutes the tab switches to a flash popup that says I have to install flash to view the page. I installed it and it is all up to date but it keeps doing this over and over and over and over.
Why is Adobe doing this and what do I need to do to make it stop? It's extremely annoying and so far customer service has been absolutely useless despite the so-called support promise they have.
Someone please help with this problem...

Also if there is a link I can use for one of those instant message chat supports (if Adobe offers that) can someone put it here? I keep following prompts on the website that look like they're sending you to someone who can help but all they do is send your in circles. I think Adobe should re-think that "promise" for support since even their phone lines don't have any option for Flash support or even an email address. Absolutely NOT a good company for customer support, that's for sure.
Thanks to anyone who may be able to help me, hopefully someone in the community will be better help than I've received so far!

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