Flash Player no longer works in Internet Explorer on Win8.1 after system tune-up

I recently had my laptop computer tuned up. After the service I have lost the use of Adobe Flash Player. I have already done the basics. I went to Manage Add-ons and ensured Shockwave Flash was enabled. I went to Safety and ensured ActiveX was not checked. I also downloaded the latest version of the software; Flash Player 15. When I check the status on the Adobe site it states that Flash Player is installed but disabled. I have checked it a number of times and Shockwave is truly enabled. I can no longer watch videos and at those sites I get a message that states I need Flash Player to watch the videos. I have a Lenovo laptop with Windows 8.1. I have also tried with Chrome and have the same result. Flash Player worked fine before the tune-up and the company that did the service says it is a common problem with Windows 8.1 but offers no solutions. Does anyone have a recommendation or solution? I would greatly appreciate any assistance. Thank you!
Ramon

Hello Jeromie,
Thank you for the follow up. I was aware that Flash Player is included with Windows 8.1. This makes it even more frustrating because it is included and yet doesn't now work. I have not attempted to install it but I did download the latest version. I am frustrated because there is no way to speak with anyone directly at Adobe as to whether there is a fix but I do appreciate your expertise and advice. I have done the system checker with no improvement. I have also updated Java Script on the chance that would help but that does not seem to be the issue.
There is something blocking the enabling of Flash Player between Internet Explorer and Adobe Flash Player. Flash Player is enabled through Manage Add-ons but when the status is checked on Adobe it shows it disabled. I was considering resetting Internet Explorer to default settings to see if that would help since all this happened after my computer service. But that reset would permanently change any and all other settings I have done.
I am going to try and find an expert tech who may be able to get this resolved. I am still hopeful that you or someone else reading this post may be able to offer a solution. If not, I will have to learn to live with it until Microsoft decides to correct the issue.
Thank you!
Ramon

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