Flash player show black screen on playing streaming video.

Hello All,
               I'm using Bitgravity live stream in flash AS3.0. The video stream work pecfectly in FP 9. I have recently migrated to Flash CS5. I have published my player in Flash player 10. It provide better rendering and high video quality, almost like HD. But there is some issue while playing video stream in FP 10. I''m using netstream. publish(). method. Some time the Flash player show totaly black screen and but audio still plays. If we press F5 on browser it may come or may not work fine.
Case1: Customer 1 using FP 10 turn off Hardware rendering and black out screen ploblem solved.
Case2: Customer 2 using FP 10 truned on Hardware rendering the Black out screen problem resolved.
I'm confused with the solution that i should provide to my customer, since it is very difficult to debug the error. For the time i have switched back to FP9 + CS4.
How can we determine the issue. ?
Does GPU capability is having some pipeline issue with decoding the incoming H.264 packets.with acc audio? Or the stream have some issue that flash is unable to recognize at first time?
Thanks,
Ajitpal

Sounds like you've got malware alright.
As far as image burning, I ONLY use Roxio Media Creator, or PowerISO to burn images to disk. Nero will do it, but I can't run it with Roxio (conflicts).
You need to do thorough virus scan and cleanup.

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