Flash player won't work and new one won't install

My adobe flash player is not working, when I tried to download the latest flash player it would not install which means I cannot download a file i need from the transfer email program which requires the flash player. I have gone to the web site and went through the suggested routine of making sure things are enabled. Still no Luck. Need help!

What is your operating system & version?
What is your web browser?
What exactly means "not working"?
What exactly means "cannot"?

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