Flash Player wont work on BBC site only

My flash play will only play part of the video screen in flash player on my macbook pro retina. I have tied to adjust the settings but they are greyed out. I have the latest flash update installed. It seems to be only on the bbc.co.uk site. Thanks

Try using Google Chrome, which has a built-in Flash plugin distinct from the one in Safari, and see whether you have the same problem.  If you watch a lot of Flash-based video, I recommend you install it anyway.  Two reasons:
1) The Flash plugin is, for some reason, less resource-hungry and more efficient (at least IME) - I certainly find my MacBook Pro runs cooler and with less fan noise.
2) It allows you to uninstall the generic Flash plugin from your system, thereby disabling Flash ads in all browsers, such as Safari.  This causes websites that tend to feature Flash ads etc. to load more quickly, reduces internet bandwidth use and prevents unnecessary use of the CPU - oh, and of course cuts down on the number of petit-mal seizure-inducing ads…
Google Chrome has its own built-in "Click to Play" functionality, so that, if you wish, you can even choose which Flash videos to view on a case-by-case basis.
Though it may be a pain to use only one browser for Flash, it cuts down on headaches I find.  When you're using Safari and need to view Flash on a webpage, simply go to the Develop menu (enabled in Safari > Preferences > Advanced), choose "Open Page With…", select Google Chrome and voilà!
HTH.

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